Hilldrup Moving & Storage

We had a great men team that packed, transported, and unloaded our household belongings

From receiving the quote until the last box was placed in the house, the service was exceptional

In response to Ms [redacted] complaint, we were able to contact her about the one day delivery delay on 10/8/ Once contacted, however, she and the driver mutually agreed to delay delivery to Monday, 10/10/due to Hurricane Matthew so as not to jeopardize the safety of our movers and her belongingsWe’re happy to provide further assistance however might be necessary

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Following is the relevant portion of my response to [redacted] at Hilldrup Moving and Storage "Thank you for your email and offer of full replacement value for three of the chairs in my dining room set In view of the fact that I have been advised, at no surprise, that any new chairs will not match my existing chairs, I am willing to settle on new chairs that will match, vsthe I currently have with this set The chairs are high quality leather that needs to come from the same lot to match I realize that your math, i.ecurrent offer of $1,for chairs, is based on my husband’s misinformation relative to the current value of the chairs and, therefore, will accept $per chair vs$per chair based on the earlier estimate of the replacement value I’m, obviously, willing to sacrifice of the chairs I have that will not match new purchases — and I feel that is generous on my part With regard to delivery, and as I explained earlier, the chairs can be delivered to you at no charge If they are not drop shipped to a place of business, the cost is $200-$to have them delivered to my home I am currently waiting for Texas Leather to call back with a more specific delivery fee; they may not have this information until sometime tomorrow In any event, I am not willing to absorb the delivery charge It would seem to me that the easiest solution with regard to delivery would be to have them delivered to Hilldrup, and Hilldrup could deliver them to me when they pick up the chairs for salvage." Regards, [redacted]

I had a great experience with this companyRoy and Neil went above and beyondI had lots of antique furniture and they took great care of everythingI would use then again if I ever move againCarol was also great too

The Hilldrup driver and moving staff were courteous and professional throughout my long distance move I was contacted with the status and location of the delivery I would recommend them to anyone in the Atlanta area

This company is by far the worst moving company I have ever had the displeasure of hiring to move me across the country I've moved times in my life and have NEVER had such an awful experience From the beginning, it was bad They loaded all of our stuff into a ft van and rather than moving it across country like they promised they would do, instead they put it in a warehouse, divided it to two loads and shipped it with other people's stuff They lost over boxes of my expensive cookware, glassware and cookbooks as well as all my shoes They've never recovered it They damaged my brand new PRIDE scooters that I need for getting around to the tune of over $in repairs and they had the audacity to tell me these scrapes and scratches were done prior to the move How can they say that? It was obvious that they did it because they fell off the truck at the delivery point They never kept their promise and our shipment arrived late outside the promised window of time Over $20,of furniture was damaged and they only reimbursed me $and I had to fight for that The delivery men dropped the furniture and ran We had to call a 3rd party in to put our furniture together even thought Hilldrup took it apart at the front end Furniture was not strapped in, so fell off the back of the truck and completely destroyed all over the street and sidewalk at the delivery point STAY AWAY FROM THIS COMPANY THEY ARE HORRIBLE

Roy and his team are doing a great job Very professional and detailed team that he leads for Hilldrup Well done!

We have been in contact with Mr*** to let him know we have addressed each of his complaints with the appropriate parties, especially his concerns with the initial pre-move surveyWe also have met with the branch in
question to reinforce our loading and delivery processes to ensure our customers receive the highest level of service possibleMr*** also had claimed a list of missing itemsWe weren’t able to fully verify these because of insufficient documentation, but have agreed to compensate him the amount he requested as a customer service gesture to resolve this dispute

Hilldrup
would like to apologize to Mrs*** for not meeting her expectations during
her move.We
have offered full value replacement for the three damaged dining room
chairs. If you would like to discuss this matter further or have any
other questions, please contact our
Director of Quality/Customer Assistance at ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
The original contract with the business was for full (replacement) value protection for articles included in the shipment. We valued our 'missing' items at $375.00. After back and forth discussions, the Claims department consented to pay half that amount. The business has now agreed to pay the remainder, which is satisfactory to us. Thanks for your help
Regards,
*** ***

Our move went very smoothly All of the men were extremely hard workers, courteous and very cautious with our items They were very careful moving our things out of our home and into our new place Overall we were very pleased We would definitely use them again

Hilldrup Moving & Storage would like to apologize to*** *** for not meeting his expectations during theirrelocation. We have contacted Mr*** and are addressing hisconcerns. We are currently helping him through the claims process
toaddress any damages to his items and plan to offer him $above and beyondhis settlement to help compensate for his inconvenience.Our goal is to provide excellent quality service to everycustomer; we will carefully review the details of Mr*** move with theindividuals involved and provide additional training or take appropriatecorrective action with those members who fell short of Hilldrup’s qualitystandards. As always our clients’ feedback is appreciated, we would likeMr*** to know we will be utilizing his feedback to help ensure similarfailures are avoided in the future

Excellent packout

In response to Ms. [redacted] complaint, we were able to contact her about the one day...

delivery delay on 10/8/16.  Once contacted, however, she and the driver mutually agreed to delay delivery to Monday, 10/10/16 due to Hurricane Matthew so as not to jeopardize the safety of our movers and her belongings. We’re happy to provide further assistance however might be necessary.

From receiving the quote until the last box was placed in the house, the service was exceptional.

Hilldrup Movers have moved me 5, that is FIVE, times in the approximate 18 years. Each move has been great, thus I've moved with them over and over, and have recommended them to many friends. The movers are polite and willing to do whatever it takes to keep the customer happy, the set-up of the move prior was easy, even the trucks themselves seem happy and clean. Guys, I love you, and would want a part-time job with you now that you've moved me to the Richmond area.

We had a great 3 men team that packed, transported, and unloaded our household belongings.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Following is the relevant portion of my response to [redacted] at Hilldrup Moving and Storage.  
"Thank you for your email and offer of full replacement value for three of the chairs in my dining room set.  In view of the fact that I have been advised, at no surprise, that any new chairs will not match my existing chairs, I am willing to settle on 4 new chairs that will match, vs. the 6 I currently have with this set.  The chairs are high quality leather that needs to come from the same lot to match.  I realize that your math, i.e. current offer of $1,350 for 3 chairs, is based on my husband’s misinformation relative to the current value of the chairs and, therefore, will accept $450 per chair vs. $479 per chair based on the earlier estimate of the replacement value.  I’m, obviously, willing to sacrifice 2 of the chairs I have that will not match new purchases — and I feel that is generous on my part.  With regard to delivery, and as I explained earlier, the chairs can be delivered to you at no charge.  If they are not drop shipped to a place of business, the cost is $200-$300 to have them delivered to my home.  I am currently waiting for Texas Leather to call back with a more specific delivery fee;  they may not have this information until sometime tomorrow.  In any event, I am not willing to absorb the delivery charge.  It would seem to me that the easiest solution with regard to delivery would be to have them delivered to Hilldrup, and Hilldrup could deliver them to me when they pick up the chairs for salvage."  
Regards,
[redacted]

The Hilldrup driver and moving staff were courteous and professional throughout my long distance move. I was contacted with the status and location of the delivery. I would recommend them to anyone in the Atlanta area.