Hillside Honda

Review: [redacted] of Hillside Honda (Dealer #[redacted]) sold a Theft Avert Vehicle Replacement Program to me without explaining to me that this would directly add $1795 to the Base Rate of the Car. He explained it as if it were a subscription based payment and would just merely add to our monthly fees, he also made no mention that this product was non-refundable (which he is claiming now). The contract for this program clearly states "CANCELLATION: If cancelled by GROUP MEMBER within thirty (30) days of purchase, a full refund will be made, less any claims paid. If cancelled after thirty (30) days, the refund is calculated on a pro-rata basis less a cancellation charge of fifty dollars ($50), less any claim paid. Refund will be sent to lienholder unless lien is satisfied." I've checked with the actual company [redacted] of Florida that issues this Coverage and they have confirmed that they have still not received documentation for the coverage and a refund can definitely be issued.

I began calling Hillside Honda on to request a refund on Tuesday 9/*. I was finally able to speak with [redacted] on 9/* and over the phone he told me that because of their personal "Hillside Honda" policy a refund was not possible (again not communicated to the customer before purchase). I walked into the office to show him the contract statement to which he responded he would have to follow-up with [redacted] and call me back on 9/*. I received a call back on 9/* stating that they would like to meet on 9/* the final day of the 30 day period. I feel like both [redacted] and [redacted] may be avoiding me waiting until the full-refund Contract Cancellation period expires, (which is 30 days from August *, 2014.

I am requesting a refund of the Theft Avert Vehicle Replacement Program of $1,954.31 (including tax)Desired Settlement: I am requesting that Hillside Honda refunds me the $1,954.31 (including tax) to me immediately. Once done, I also need some form of written proof that this has been cancelled and refunded without penalty.

Business

Response:

Monies were refunded to customer and warranty was cancelled.

Review: I was overcharged on the price of the vehicle as stated on the sticker price. Down payment I gave was added to vehicle price instead of being deducted and this is reflected on papers submitted to finance company. Thirdly I was offered an extended warranty offerring things that are automatically covered by my regular warrantly and they made it seem like I had to pay extra for it. At having it reviewed by a third party I was made aware of this situation. I

Business

Response:

In a gesture of customer good will we have refunded [redacted] $1000.00. Also, as per her request, we have cancelled the extended warranty coverage that she initially purchased. The monies from that cancellation will be applied to the principal of her loan.

If you have any questions please do not hesitate to contact me.

Sincerely,

[redacted] | [redacted]

Hillside Honda

Phone: [redacted]

Email: [redacted]

Review: I did a trade in lease and put in 5800.00 + for a 2016 Honda Pilot....its bin now 11 days with the vehicle and I get a letter mailed from the union bank that made the deal for the loan of the lease saying that im not aproved for the loan ....I repoerted it to the dealer at hillside and from there and then all he told me hell get back to me in 5min.....its bin 4hrs but in between ive bin calling for the status now the receptionist states they are in a meeting and I feel like they are not goin to help I havent received a call back from anyone ...I call and called them and noone is available to help not even a supervisor is available for this matter.an im having issue with the computer of vehicle plus the plastic cover of the motor is loose unable to put back in place.I would get no answers no help no call back...I have a really good credit need to know how am I goin to pay for this car.Desired Settlement: They need to be honest make a customer feel unbetrayed settle teal issue not passing the buck......it is unfair and unforgetable after a deal is done noone cares about the aftermath.

Business

Response:

[redacted] loan is approved by the bank. He may disregard the notice. The Business Manager handling his case has already notified him. Sincerely,Philip J[redacted]Process Improvement Manager Hillside Honda

[redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]Tell us why here...

Review: On January [redacted],2016 I bought a New 2016 Honda Accord EXL (Black) from them. The account manager Ryan Z[redacted] pushed me a lot for some warranties which I didn't want and didn't know that those will cost extra money to me. He didn't explained which warranty costs how much money. All he said was, "LET ME ADD THIS TO YOUR VEHICLE " When I asked, how much is the LoJack, he said, It's $750. Then I asked, what will be the EXTRA COST for this. He said, "IT COMES WITH YOU VEHICLE PRICE" . Then about the Trax Auto Protection ($840), He added this as well. Which doesn't make sense to me. If he adds LoJack , Trax protection is basically the same. I repeatedly asked, what's the extra cost. He just said, it's included in your car price. He added Garaunteed Replacement Plan ($840) , MYSTAR ($450), Tire Theft Protection Plan($605), Windshield Policy ($599) , Drivepur ($579) , Polysteel ($479) . All of those extra warranty cost total of $4954 excluding tax. So, basically I am paying tax and interest for this much money for nothing. If he clearly mentioned the extra prices, I would never took those warranties. That was my first car so how on earth I would know all of these if he didn't explain all those? I am trying to cancel those warranties by going to them for couple of times. Md C[redacted] (Sales Manager) said I am lying and offered me $600 and asked to call those warranty companies to cancel. He also informed me that, they can't cancel those. SO,THEY CAN ONLY UP SELL BUT CANT CANCEL! I have been there more than five times. But no resolution came out. In this stage, I am really disappointed and would not recommend to anyone to go there. I deamnd a solution . I am not paying extra $6500 for a $27000 car. Looking forward to see a resolution . Thanks.Desired Settlement: All extra warranties should have been removed including LoJack , Trax, Garaunteed replacement policy, MYSTAR , tire theft protection , windshield policy, Drivepur and Polysteel ( $4954 total value)

Business

Response:

I have spoken with [redacted]. I explained that certain items were non-cancellable because work was done to the vehicle. We agreed that the cancellation of the remaining items would suffice. I have sent a release to [redacted] authorizing the cancellation of said items and upon receipt will have a refund initiated. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The Hillside Honda offered me to cancel 2 items out of 8 items that they charged me when I bought the car. I am not satisfied with their offer. At the beginning sales manager from Hillside honda said they are not able to cancel anything out of those items. After few days Hillside Honda offered me to cancel one of the policy. I rejected their offer and today they offered me that they could cancel two items. I have the document saying that most of the items they could cancel between 30 days. But hillside Honda saying that they can't cancel these policies. Very soon my 30 days cancellation period will be finished and there will be no full refund on these policies. They should explain me about the cost of these policies when they charged me for those warranties. I demand full refund of these unnecessary warranties before my 30 days cancellation period get expired. The information that Hillside Honda submitted it's not acceptable. I tried to cancel those policies myself by calling insurance company but they saying I have to cancel these items through my dealer. I want my money back as soon as possible. I am very disappointed with Hillside Honda's services.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

I did sign the paper but they did not explain me about the cost, and also they didn't give me any copy of 2nd page of above document. It was closing time so I just signed all paper but nobody told me anything about the extra cost. I can see you supporting your employee but just think once if I were acknowledge about the payment why I would come back next morning. Is that a joke that, I bought the car last night and next morning I came back for $5000 refund ?. I was not confirmed by your employee about the charge. Believe me I am not lieing.

Sincerely,

Business

Response:

[redacted], The sole purpose of the Product Disclosure form, along with the itemizing of all purchases on the Bill of Sale, is to provide the customer with complete transparency. This is especially important when there are items purchased that involve work to be done to the vehicle. You authorized the installation and / or application of several value-add items. Those items are non-cancellable. We will be more than happy to cancel the remaining items for you upon your authorization. Please advise. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] Phone: ###-###-#### | Fax: [redacted]

Review: I "leased" a car under the impression that if I made a deposit of $3000.00 that it would lower my monthly payments. (I have the "deposit receipt".) The advertised monthly payment was $119.00 per month. After being lied to, my monthly payments were $322.00 a month. My lease will end next month and I wish to purchase the car. Honda financial services has told me that the dealership does not ask for deposits but for down payments to lower monthly costs. They told me that there is no record of a deposit or down payment. If I buy this car, I will loose my $3000.00 and will be paying almost $30,000.00 for a car with a sticker price of less than $20000.00. (I have the original sticker from the car.)Desired Settlement: I wish to have my $3000.00 refunded and an additional $322.00 because I was promised that the dealership would pay the first month's lease payment and Hillside Honda did not

Business

Response:

Dear [redacted] leased a new 2012 Honda Civic from us on November [redacted] 2015 and she put $3000.00 (Three Thousand Dollars) down towards her Capitalization Cost Reduction, NYS Sales tax, Department of Motor Vehicle Fees and the bank required first month’s payment. The advertisement [redacted] speaks of was targeted towards Tier 1 credit customers. A disclaimer disclosing this fact was clearly indicated on it. Unfortunately [redacted]’s credit score was not sufficient enough to qualify for that program and ultimately was given a monthly payment of $322.67. All cost regarding [redacted]’s lease were clearly outline in her Lease Agreement including the residual value of the value of her vehicle. There was no ambiguity and all aspects of [redacted]’s lease were clearly explained to her. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The receipt for the $3000.00 clearly states "deposit". Honda Financial Services has no record of a deposit or a down payment. What happened to the $3000.00? Nothing was clearly stated in the lease. Charges were lumped together. Why tell me that Honda would pay the first month's lease payment when clearly they did not since it was part of the "deposit". How can Honda legally over-charge for a registration fee, even if it was listed in the lease wrongfully? Why lie and tell me that the price of the car was not the price on the lease and just the dealership's cost, all the while thinking that I was getting the sticker price? This was my first car "buying experience" and I fully did not realize how defrauded I was untill recently when at lease end I attempted to purchase the car and need to pay almost the entire original sticker price of the car after 36 months of handing over $322.00 a month for a no frills, economy car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], The Motor Vehicle Fees are as follows: Title: $50.00 Registration: $42.00 MCDT (Metropolitan Commuter Transportation District): $50.00 Plates: $25.00 County Tax: $30.00 NYS Inspection: $10.00 For a total of $207.00. We charged [redacted] $235.00 as stated on her Lease Agreement. The difference is $28.00. On the $3000.00, I have included a copy of [redacted]’s Lease Agreement. Please review the section labeled “Itemization of Amount Due at Signing”. As stated in all of my previous responses it outlines exactly how her $3000.00 was applied. [redacted] has a copy of this document. Please suggest to her that she review it before deciding to respond. On the insurance. No vehicle leaves this facility without being properly insured. I have also attached a copy of [redacted]’s Verification of Insurance and cards. Please review the top of the documents and take note of the timestamp. We received them at 6:38pm 11/**/2012, the same day [redacted] took delivery of her vehicle. I hope this response is satisfactory enough to consider the matter closed. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It seems like we are going around in circles here. I believe that plate fees were $13.00 in 2012. Why are current charges being used as some sort of justification? All I ever wanted was a true and complete breakdown of all charges and fees on the lease. The salesperson did scribble down charges on a sheet of paper before I signed, but would not let me keep the paper or even look at it up close. Everytime I asked a question, his response was, "Everyone pays that." I believe that I was taxed on non-taxable items (bank fee, doc fees, etc). Why will no one, including the owner of the dealership, break down all the fees and taxes for me? Why does the bank tell me that there is no record of a deposit or down payment to cover up-front fees and that these fees were factored into my monthly lease payments? What happened to my $3000.00? Please break down and explain all charges and fees on my lease. Because I was desperate for a car, I was swindled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I took my vehicle in to have the recalls on it fixed. prior to my visit to Hillside Honda, my vehicle was fine with no issue. After the recalls were taken care of, my car was returned to me with the SRS light on. The service advisor, Dan Fini and mechanic Larry told me they are not sure what was wrong. I informed the both of them that prior to them fixing the airbags(recall) on the vehicle, the SRS light was not on. Larry assured me he would take a second look and Dan Fini informed me to have a seat while he follows up with Larry. I sat for another 15 minutes and another employee, Mike, comes back to give me my car keys. I asked him what had happened and he said he doesn't know but Larry has left for the day and Dan Fini had stepped out also. He was told to give me back my car. My car still had the SRS light on and I don"t know what is wrong. I tried contacting the GM and both times I was informed he will call me back. It has been 3 weeks and he has not returned my call.Desired Settlement: I would like damage that was done to my car fixed. Prior to bringing my car in for the airbag recall, the SRS light was not on and my mechanic can attest to this. I believe while trying to fix the recall, my car was damaged.

Business

Response:

October **, 2015 Dear [redacted] visited our service department on Octocer [redacted] 2015 to have her airbag recall performed. Before the repair the service technician noticed that the SRS (Supplemental Restraint System) light was on. He correctly noted the issue on the repair order and proceeded to initiate the airbag recall repair. When the airbag repair was completed [redacted] service advisor informed her that the SRS light was on and it would require a diagnosis to determine what the issue was. [redacted] was also told that the diagnosis would be done at no additional cost to her. [redacted] declined. Although we empathize with [redacted] position there was no work done to her vehicle that would have caused the SRS system to show an error. We are still willing to diagnose the vehicle for [redacted] at no cost to her to determine what the issue is. Once that is done we will have a clear idea as to the repair action be and what the associated cost will be. If [redacted] is interested in having the diagnosis done she may contact our service department to set an appointment. She should also reference my name when making it to ensure that she does not inadvertently incur a diagnostic fee. If I can be of any further assistance please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager [redacted] Phone: ###-###-####| Fax: ###-###-####

Review: I am writing this letter because I am very dissatisfied with management of this dealership. Hillside Honda’s customer service representative has lied and manipulated myself and my mother [redacted], regarding the transaction of returning a lease car and leasing a new one.

Recently I have leased a CRV from Mosharraf H[redacted] My mother and I walked into your dealership looking to lease 2 new cars on August [redacted] 2015. One for herself and one for myself. My car a 2012 Honda Civic was due to be returned in October 2015. I came to the dealership knowing that I had two options. I had extra miles on my car and had only enough to pay for the extra miles and not enough to lease a new vehicle through Honda. My next option would be to see if Honda would forgive the charges for the mileage then I would be able to afford the down payment for a new lease. My mother and I sat down to negotiate a deal with Mosharraf H[redacted]. We explained my financial situation and the milage. I was upfront about the excess mileage and the amount of money I had to work with. When we had asked him if Honda would forgive the mileage he then left his desk to check with his supervisor. He came back and yes that Honda would accept the car with the mileage and waive the excess fees. A manager Mohammed, came over and said is everything okay, I thought he was aware of the transaction that was being made. I was thrilled, this meant that I could lease a new car with him. We then agreed on the lease terms, down payment and monthly payment. I was very happy with my service at this time.

Since then my mother and I have being receiving bills for the excess milage. I couldn’t understand, it seemed that there was some kind of error. My mother then tried calling and visiting the dealership to address this matter on multiple occasions. Each time she has been dismissed, push sided and treated with disrespect and rudeness. For over a month, no one seems to have time for her. She had documented her experience with them; “My phone call attempts 9/*- I called and spoke to Mosharraf told him about the letter I received and he told me if I could give him 1 hour and a half, and that he would return my call, he did not. I then went into Hillside Honda, on 9/* asked to speak to him or the manager Mohammed neither one of them was there, (it was a Sunday), I asked the receptionist to make a copy of the letter telling me that I have to pay 2,800.00. She did it, and I told her to give a message to both of them to call me back. - They did not. I then called in again 9/** and spoke to Mohammed and he asked if I called the Honda office, I said I didn't know why I had to call, because I made the deal with him at Hillside Honda. He really didn't give me a decent answer. I asked to speak to Mohammed, and he said he was too busy. I said I am a customer and why do I get the feeling that I am getting the run around? He said come in on Monday. So I finally did go in that week, spoke to Mohammed. He claims that he never got the paperwork that I asked the receptionist to make a photocopy. He was quite rude to me. He said they are not responsible to pay this excess mileage, and that I am responsible to pay for it. He said that I should have gotten it in writing. I was very angry, and said that I would tell, and think he thought that I was going to bad mouth the company and said I can't do that!!! He kept looking at his watch, talking over me, and I felt as though I was being pushed aside like dirt. He told me to call and speak to the supervisor named Phil R[redacted]. I have yet to call him. I am very disgusted with this. Bryan from the Dept. end of Term gave me a discount of 400.00. But still expects me to pay 2,408.36 within 2 weeks. “

Today, 10/*/2015 I spoke with Phil R[redacted], supervisor at Hillside Honda dealership, regarding this matter. According to him and his research that the Civic had to be physically present in order to forgive the excess mileage. I told him that was contradictory to what I was told, in fact Mosharraf never stated that I had to return the the car to Hillside Honda. He knew that my car was in Pennsylvania and told me that I could return the vehicle to any dealership. Mosharraf never stated that I had to have the car there to make the deal. I feel completed lied to and used. They basically took our deposit of $5000.00, “yesed” us to death to sign the new lease, and now sticking us with a bill. Completely underhanded tactics. We are not loyal customers, but only $$ signs in this dealership’s eyes. We have leased many cars through Honda, and will never do so again after this ordeal. This dealership is completely made of crooks!

Both Mosharraf H[redacted] and Mohammed have gone back on their word and what they have promised. My mother nor I am responsible for these charges. It would be in your best interest to resolve this matter in a timely fashion.



Sincerely,

[redacted]Desired Settlement: For Honda to remove the charges of the excess miles as agreed upon when signing the new lease.

Business

Response:

Dear [redacted] leased a new Honda CR-V with us on 8/*/2015. At the time she was still in possession of her previous lease which was, as told by her, over mileage by 20,000 miles. Mileage, damage and wear are strictly the responsibility of the customer. [redacted] incorrectly states that I told her mileage would be forgiven if she returned the vehicle to us. What was told to her was that had she returned the vehicle to us we would have had an opportunity to purchase the vehicle as part of her new lease in which case she would not have been responsible for the excess mileage. That did not happen as her vehicle was returned to another dealership. I apologized for any misunderstanding and re-emphasized that excess mileage is solely the customer’s responsibility. As a courtesy we called American Honda Finance on her behalf and was able to have the total amount due reduced by $400.00. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I signed my new lease with Mosharraf H[redacted] not Mr R[redacted]. The information Mr R[redacted] gave was after the fact of my signing of the lease, 2 months in fact. Mosharraf H[redacted]did not made these statements to be during the time of signing the new lease. If this is the true policy then it should have been presented at the of making the deal. It never was, and I wonder how much of this is their true practice. This is a very underhanded way of doing business with loyal customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted] The reduction in amount due by $400 was done because of our efforts but could not be ratified unless [redacted] called American Honda Finance and settled the matter. We were the initiator, not the rejecter. [redacted] was aware of the excess mileage as well as of her responsibility in having the penalty paid. On the copy of the supplied contract of her current lease it states on line on line 7 “… I may be charged for excessive wear and damage based on Lessor’s standards for normal use and for mileage in excess of 12,000 miles per year at the rate of 15 cents per mile.”. It is a clear contractual agreement between [redacted] and the bank and if the mileage is in excess of the allotment she will incur a penalty. This statement was the same on her previous lease agreement. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again, Mosharraf H[redacted] was the man who I made this deal with when returning the civic and making a new deal with him for the CRV. At the time none of these men were present when the deal was made. My mother, [redacted] was witness and in fact did the majority of the negotiating during this time. He verbally stated that Honda would forgive the penalties of the excess mileages so that I could then put a deposit down on a new car, instead of paying off the excess miles and walk away from the dealership without a new leased vehicle. I could not pay for both. It was either pay for the miles and walk or Honda would forgive the mileage and I would be able to lease again. Mosharraf H[redacted] has assured me that I would be able to turn in the civic without having to pay the penalties. Someone in this company has to do by right by me and honor this deal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Sunday July *, 2015 (Memorial Day Weekend), I went into Hillside Honda establishment looking for a new car to purchase. After working with the salesperson (Rohan B[redacted]) for over 2 hours, we could not agree on the numbers and so I left. On Monday, July *, 2015 I went to another dealership ([redacted]) which was closer to me and decided to take the vehicle in question (2016 HRV Crossover) at the price that was offered. On Wednesday, July **, 2015 Rohan Beckford from Hillside Honda called to see if I would be interested in any other vehicle, and I informed him that I found what I wanted at [redacted] and will be moving forward with that purchase. He begged me not to close the deal with [redacted] but to give him another chance to match the offer (as he was unable to give me the right service because of the busy Memorial Day Weekend rush). On Sunday, July **, 2015, I went back to Hillside to work out the numbers. After much back and forth, as I was about to leave (Rohan and Mauricio) placed an offer on the table that was accepted and an agreement was signed for a total purchase price of $23,606.75 (including all fees and taxes). I informed Rohan that I am in possession of a VIP check from my credit union which is only valid for ** days, to expire on 7/**/15. Rohan assured me along with my friend who accompanied me, that the next batch of vehicles would be coming in by the end of that week and for each consecutive week for the entire month. A deposit of $500.00 was paid down (which was not reflected on the contract, but for which I received a receipt and also the cashed check as proof). The deposit was required to secure the vehicle, with the understanding that as soon as the vehicle arrived, I would pay the balance (because the VIN # was also not available since the vehicle was in production).

I have waited patiently with promises of a VIN # to be sent and shipment to arrive. After over 4 weeks, and numerous attempts to speak with a manager (I was given the name of a Manager by the name of Mohammed C[redacted], who is never available to come to the phone). All I have been receiving is the run around, a rude receptionist who tells me that they are all in a meeting, hang ups or put on hold with just music, and then finally a call back from Mauricio on August **, 2015 to say that it was his understanding that my preference was to purchase the car from [redacted] and that I only came by their office to receive a better price. He further added that he does not make or ship cars… he only sells them, therefore he cannot give me a date when the vehicle will arrive, as it could take up to a year, so if I need my check back he will give me a refund. When the receptionist was asked for Mauricio's last name and its correct spelling, she responded "I don't know." To date, all I have received are excuses after excuses that are inconsistent and implausible.Desired Settlement: To have Honda honor the contract and provide me with the vehicle as per my contract. No substitute vehicle or refund, as the vehicle is available at other dealerships.

Business

Response:

I have been in communication with [redacted]. I apologized for any misunderstanding and researched her issue with vehicle availability. We have vehicles incoming and have promised to keep her apprised as to their status. We hope to have the vehicle of her choice delivered to her within a month. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda[redacted]Phone: [redacted] x [redacted] | Fax: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am still getting excuses from Hillside Honda that they are unable to give me a delivery date (today is 51 days). This same vehicle is available at other dealerships. I have confirmed that this vehicle is available at [redacted].]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,

Unfortunately [redacted] desired vehicle, the Honda HR-V, is on a production backlog and dealerships nationwide are experiencing delays. Her sales consultant gave an eta based on the best information available at the time and did not anticipate the delays in shipment we are experiencing.

I had spoken with [redacted] on 8/**/2015 and apologized for the inconvenience. I also checked inventory and saw that we had a confirmed delivery of an HR-V in black. I offered this vehicle to [redacted] but she declined, stating that she preferred the silver. Our allocation does show her desired HR-V as being assigned to us but it did not included a delivery date. Based on how the HR-V’s have been sporadically delivered to us I gave [redacted] a tentative ETA of 21 business days. I reiterated this to [redacted] via voicemail on 8/**/2015 and email on 8/**/2015.

We appreciate [redacted] frustration on this matter but unfortunately product manufacturing and delivery is beyond our ability to control. As such there are only two options available to us: (1) Wait for American Honda to release the vehicle so that we may deliver it to [redacted] or (2) refund [redacted] her deposit and cancel the order.

If [redacted] chooses cancellation then we will process request and have a check issued to her in the amount of her deposit. If she chooses not to cancel then we must impose upon her patience. We will continually update her as to the current status of her vehicle which as of today, 9/**/2015, is still listed as unconfirmed.

[redacted] also makes reference to [redacted] having the vehicle she desires in stock. All Honda dealerships are independently owned and so is their inventory. [redacted]’s inventory is theirs and does not constitute availability for us.

Although it is our sincerest desire to retain [redacted] as a Hillside Honda customer we completely understand if she chooses to purchase the vehicle from [redacted]. All she need do is instruct us to cancel the order with us so that we may process her refund.

If you require any additional information please do not hesitate to contact me.

Sincerely,

Philip Jean-Remy | Process Improvement Manager

Hillside Honda

[redacted] Phone: ###-###-#### | Fax: ###-###-####

[redacted]

Review: On 7/**/2013 I went to Hillside Honda looking to trade in my 2002 Acura for a Honda Pilot. I was advised that I had an excellent credit score but not a strong credit history. For that reason I was told that I did not qualify for a lease of a Honda Pilot but that I could qualify for a Honda CRV. I was advised that I could get $6,380.00 as a trade in value for my Acura with $1,000 in credits from Honda. The original sticker price of the CRV was $29,625.00. Although I sat with the finance person and I can speak a little English I do not understand it fully and I didn't understand how the vehicle cost went to $35,264.77. Anyway, I signed the lease where I was told to. After reviewing the lease agreement at home, I noticed that the numbers didnt make sense to me and my wife. The trade in value for my car is listed as $6,380.76 (with no credits applied as promised), a charge of $566.29 to my credit card, plus first months payment of $360.45 and other fees totaled $7,500. At no time was I given an option about how much money to put as a down payment or was I told that they had advertisements for the lease of a Pilot for $298.27. If the payments over the term of the lease total $12,976.20 plus the $7,500 paid at signing equals $20,476.20 (the contract says $20,115.75) then how can the buyout price at the end of the lease be $18,071.25? This would make the cost of the car over $38,000. The very next day (within 24 hours) I went back with my brother to either return the vehicle which I did not like after driving and/or have them rewrite the contract and I was told they could not help me and I was stuck with the lease and the vehicle. I do not know what else to do to fix this since they refuse to help me. I tried calling Honda Finance but was told that it would take about 25 days before my account information would be available. Since Hillside Honda refused to help, my brother and I continued to go over my documents and found a document Instant Delivery Conditions which states I have 24 hours to return the vehicle if I am not satisfied, yet they refused me when I did return. I feel like I was raped by this dealership and their practices were completely deceitful. I do not want to wait any longer to try to have this matter resolved. The details written herein are being provided by my brother on my behalf. It would be helpful to be able to communicate with someone in Spanish.Desired Settlement: I want to return the vehicle that I am not happy with and obtain a new lease.

Business

Response:

I have spoken with [redacted]'s brother [redacted]. We have agreed to set an appointment to dusicuss his purchase.

Review: On 05/**/2014 I went to Hillside Honda located in Jamaica, NY to purchase a 2014 Honda CR-V with 4 miles on it. The MSRP was for $29,950 before taxes, options and title fees. I was made to sit and wait for over 8 hours while they tried to verify a lender. Once I was tired and ready to go home my loan was magically approved and I was made to sign a ton of paperwork with additions I was not aware of.

The [redacted], said that I had a good package built into my financing at no extra charge. I left there with a vehicle financed for $47,798.18!! At the end of my loan I will end up paying $55,414.56! I don't know what options and additions have been added, I never ok'd any of them. I don't even understand how the car gained an almost $18,0000 difference instantly.

Most of the paperwork I signed was not even signed by anyone at the dealership.Desired Settlement: I want a refund for all the additional options and hidden fees to be removed and any monies owed to be refunded retroactively.

Once that is done I would like my current financing company to know of the new financed amount.

Business

Response:

Dear [redacted],Please accept my apologies for any misunderstanding in regards to your purchase. I have attached copies of your Buyer’s Order that shows your agreed upon selling price and a Product Disclosure Sheet detailing the addition items that you purchased. Each document was signed and dated by you authorizing both the selling price of the vehicle and the purchase of the additional Vehicle Enhancement Products.I hope this clarifies the issue for you. I you have any questions please do not hesitate to contact me.Sincerely, [redacted] | [redacted]

Review: Using bait and switch tactics Hillside Honda wouldn't honor an agreed upon price for a vehicle. They took a deposit of $1000 on November**, 2014 for the agreed upon price. However, we could not close the deal because of the switch to a higher price after nearly 5 hours of haggling. [redacted] promised us a refund within one business day of the deposit. They have not yet refunded it after nearly three weeks.Desired Settlement: I would like my $1000 deposit refunded as we could not close the deal.

Business

Response:

The monies were refunded to the customer yesterday, 12/*/2014. If you have any questions please do not hesitate to contact me.Sincerely, [redacted] | [redacted] Hillside Honda[redacted]Phone: ###-###-#### | Fax: ###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently brought my Honda Civic from hillside honda in March 2014. Hillside honda sold me a car that has been in a car accident and the front in back without my knowledge of the accidents. Hillside Honda had me sign the car fax that shown no accidents on the vehicle but when I took my car to get inspected the mechanic explain to me it's been in a accident. Recently this month in June I take my car to a different Honda dealership to look into a newer Honda Civic and when they appraise my car the assistant manager explains to me my car has been in a accident too. Something needs to be done because I would have not brought a car that's been in a car accident! Also I put a deposit over 2500 towards the car and it's was towards the car and was for the fees another lie they told me!Desired Settlement: I would like a refund, trade or deposit back!

Business

Response:

I met with [redacted] on June [redacted] and she reiterated her concerns regarding her vehicle. I explained that there are no recorded accidents on CarFax and ran a recent report to verify this. It was also explained that the cosmetic body work done to her vehicle was part of our reconditioning it and ensuring that it was ready for resale. Although [redacted] understood this explanation she was still dissatisfied with her vehicle. Because it was our desire to ensure [redacted]’s satisfaction we arranged to trade in her used 2007 Civic for a new 2015 Civic. [redacted] took delivery of her new Civic on June [redacted]. I contacted [redacted] on June [redacted] and she confirmed that she is satisfied and that we may consider this issue closed. Sincerely, [redacted] | [redacted] Hillside Honda [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]

Review: The air conditioning in my vehicle only works on high (turned to level 4). This is a known problem with my vehicle model - Honda Fit. There was a "bulletin" issued by Honda in 2009 in regards to this issue. My mechanic brought it to my attention.

I am writing because they need to issue a recall and/or provide a discount on having the issue fixed because it is costing me $432 dollars. This should also be disclosed as an issue when purchasing the vehicle.Desired Settlement: I would like to be refunded the money ($432) that I am paying to have the vehicle fixed.

Business

Response:

Dear [redacted], You arecorrect in that there is a Technical Service Bulletin related to the issue you have experienced. The Service Bulletin in question is #[redacted] and was originally issued on March [redacted] 2011. I understand you frustration but there are distinct differences between a Technical Service Bulletin and a Service Recall that should be explained. Service Recalls, either mandated or voluntary, involve safety or emissions related defects that are covered by the manufacturer regardless of warranty status. Customer notification is also mandated. Technical Service Bulletins are recommended procedures for repairing a vehicle and are issued when the manufacturer encounters several occurrences of an unanticipated problem. They may also be issued to notify dealerships of diagnostic procedure changes, modified or improved parts or service manual revisions and updates. Service Bulletins are only applied if the problem manifest itself and not in anticipation of an occurrence. Service Bulletins are only reimbursable within the provisions of the factory warranty, meaning that any cost associated with a repair initiated by a Service Bulletin is only covered by the manufacturer if the vehicle is under the original factory warranty. In your case that would have been for three (3) years or thirty six (36) thousand miles from your purchase date of March [redacted] 2010. If a vehicle is out of warranty then the customer is responsible for the cost of the repair. If you have any further questions please do not hesitate to contact me.Sincerely, [redacted]Hillside Honda[redacted]

Review: On 8/**, I put $1,000 down payment on a used car. On 8/**, the dealership signed for the balance, $19,074.41, from a UPS courier. The balance was in the form of a cashier's check, sent directly from my bank. The dealer then lost the check. I cannot stop payment on it because it is a cashier's check, but it expires in 90 days and the funds will be returned to me, and I can forward them to Hillside.

But they have refused to deliver the car to me. At the moment, I am out $20,000 and have no car, and it was Hillside who accepted payment and then lost it.

I am moving out of New York at the end of the month and bought a car because I urgently need one. I have written and emailed the used car [redacted] and [redacted] repeatedly and although they say they need to talk to their lawyers, insurance company, and who knows who else, they have not offered any theory of how I did not complete my task of paying for the car.Desired Settlement: I have offered to cancel the whole deal for the return of my down payment plus $1k for the wasted time and loss of use of my money (which I have to wait 90 days for). I really want the car, but I'd still accept the cancellation of the deal.

Business

Response:

Dear [redacted],

Please accept our apologies for any inconvenience this issue has caused you. Your suggestion of cancelling the transaction with $1000.00 (one thousand dollars) given to you as compensation is acceptable. I have attached a

release for you to complete and will issue a check for the $1000.00 (one thousand dollars) upon receipt of completed release.

Please include your mailing address in the response to ensure prompt processing. If you have any questions please do not hesitate to contact me.

Sincerely,

Review: My wife and I went to hillside today to purchase a 2013 Honda accord sport with wheel locks and all weather mats and the sales manager [redacted] and I agreed on a price but then after we shook hands and said deal, he came back a few minutes later and said his general manager said no. He came up with the numbers so there shouldn't have been a miscalculation. He offered me to pay 11,000 cash on top of my trade which was worth 10,000 in his words and the numbers were written down too totaling 21,000. I believe that they should honor their verbal agreement with me. He cannot tell me it's a deal and go back on his words. I contacted the internet sales manager regarding this issue and speak with the general manager but got no reply. This is very unfair and should be rectified.Desired Settlement: They should honor the deal we agreed upon.

Business

Response:

Dear [redacted],

Please accept my apologies for any misunderstanding that occurred during your time with us. Customer input is an essential tool in evaluating our processes.

Although I empathize with your position I can see no wrong doing in your negotiation with us. Your purchase parameters were aggressive [redacted] took the correct action to verify that it could be ratified and to communicate that outcome to you. He then presented you with a counter offer that was not as aggressive but considerable none the less. You then declined the counter offer and the negotiation ended.

[redacted] hid nothing from you and kept the process transparent and you made the decision you felt was best for yourself.

If you have any questions please do not hesitate to contact me.

Sincerely,

Review: During the purchase of my car I was told by sales rep and director of finance everything was cover. After going to their shop for maintainance I was told by the services required were not included. They advised to visit sales/finance department and Nur Ali said I signed a paper he didn't have with him. I took his card and call him back to schedule a meeting to go over the file. That was two weeks ago and many calls after and I still have not heard from them. I asked to speak with Peter P[redacted] GM and 1st I was told he was not there and after that that he was in a meeting. They took my information and hang up the phone. I still haven't heard from them since that last instance. I need answers and my car needs service it should be included.Desired Settlement: I would like the GM Peter P[redacted] or the Director of finance to get back to me and service my car like I was told I was cover at the moment of purchase.

Business

Response:

[redacted] leased a new Honda CR-V from us in September of 2014. With every lease we include a Service Contract that is given to the customer free of charge. The Service Contract provides the following for 2 years / 24,000 miles: Routine Oil ChangesRoad Hazard Tire ProtectionRoadside AssistanceTrip Interruption BenefitConcierge Service Also included, and provided free of charge, is the following: Battery Condition CheckFluid Level Check (Oil/Coolant/Power Steering/Brake Fluid/ Windshield Washer Fluid/ Transmission Fluid.External drive belts and radiator hose inspectionBrake lines/hoses and parking brake cable inspectionTire condition inspectionBrake wear condition inspectionCabin air filter condition inspection [redacted] utilized these services without issue on 1/*/2015 and 7/**/2015. On 2/**/2016 [redacted] visited our Service Department with approximately 14,456 miles on her odometer. Based on the mileage her Advisor presented the recommended interval service. There were several components that are in that particular service that fall outside the complimentary coverage given to [redacted] declined to have the interval service done but the complimentary Oil Change Service and vehicle checks were still performed. Again, at no cost to [redacted]. We apologize for any misunderstanding regarding this issue. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]

*NOT RECOMMENDED - Hillside Honda hires the best people in town. They are good at what they do, and still puzzles me how they have an A+ rating here at Revdex.com when there are hundreds of negative reviews online. This rating is based on my experience with sales, service and parts. Bottom line is that they all lie and are allergic to telling you the truth. Their specialty is using the "bait and switch" method, so that you are committed to something and have no other choice to take whatever they offer. Their main excuse is that there was a typo online and on the contract. That's one of the oldest tricks in the book that most people don't fall for that anymore. It is a shame that their business culture lacks professionalism and integrity. Hope that they can get their act together someday. I get it, their main goal is to make money, but at least have the decency to be truthful whatever that comes out of your mouth. I caught a salesperson, mechanic and parts person all telling lies. They look you in the eye thinking that you are dumb enough to fall for whatever they are telling you.

I give them an F rating for my experience. I simply smiled, walked away and shopped somewhere else, because they didn't seem to deserve my business. Hope that they can improve their business culture and treat everyone with respect and integrity.

This is the email response (June **, 2015) I gave to their Customer Relations Manager:

Some names omitted to protect privacy.

The email response below was to narrate the most accurate experience I had on [redacted], June **, 2015 at the Honda Dealership, [redacted]. Their customer relations manager initiated the contact by email (June **) to which I immediately responded. Todate, June **, though they had made an attempt to be in touch by phone once on June **, no succeeding call had been made to me when I indicated a preferred contact time of 3:00 to 3:30 PM.

This is my email response to their Customer Relations Manager explaining why I walked out disappointed:

Thanks for your communication.

Our Sunday, [redacted] (June **) experience was unpleasant. I felt duped when presented with ridiculous lease offer on the Honda Accord EX. Since, this is an email reply, kindly excuse if I am being too wordy since I want to recount the actual incident that had transpired

1. Initially offered my 2008 CX9 Mazda Sport touring with AWD, leather, sunroof, roof rails, hitch, leather, NEW Tires, and premium BOSE sound system. It had 109K miles on it, with well maintained engine and body. KBB values it to about $9.5K for dealer trade in. The Hillside sales crew, including the sales person Exxxxn and managers, took a look at it. When I was offered the lease they gave a number which blew my mind at $438/month (it may be close to their actual figure since I just did not like their number). " I can't reconcile the numbers nor understand the number", was my reaction to the salesperson, Exxxxn (omitting other letters for privacy). He calls the manager, of course to convince us or try to explain to us the number.

2. The manager, likewise [redacted] looking like me and Exxxxn, goes to the KBB website. Clicks and selected the CX9 Mazda's MOST BASIC model that did not have the options my car had. This obviously will give the LOWEST possible trade in value. I corrected him that he clicked on the wrong model and car specs. He feels slighted that I probably have corrected him. He continues to justify that my car is only valued at $6K.

3. I am not convinced, because I strongly felt he was low balling me and still trying to justify their number/offer. So I told the manager lets forget the trade-in for the meantime, then asked him to give me the number for the lease of the same Accord model. He says the car is an Accord and that is not comparable to Hyundai (which I told them I was considering since it is offering me $179/mo. and providing a much better trade-in value for my car). He proceeded to give me the number which I recall to be $289 (almost or as close to)

4. I said, " I can't understand the number", then a second manager (another [redacted] looking guy) comes, but at that moment, I have made up my mind to walk out. Asked for my CX9's key which up to this point is still with Exxxxn. Shook their hands, Exxxxn and the two managers as I was trying to be respectful despite the inexplicable numbers.

Why did I have to walkout of the negotiation? It is hard to explain the number $438/month lease when the dealership gets my car if the trade in value is more than enough to cover for the balance remaining on the car loan. Secondly, how can the lease be way much lower than $438, with the $289 lease without the trade-in? Finally I asked Exxxxn, Will you actually lease for $438/month and give away your car? When he hesitated that long, it only confirms that he doesn't understand Honda's lease offer too.

I think, Honda and the sales staff have to do a better job of studying their offers and counter offers before trying to convince a willing customer. I have done my own research prior to going to Honda Hillside, that is why I chose to run away. And going back to: Here at Hillside Honda we strive to build “Customers for Life” by operating our business under the “Golden Rule” – serving our customers the way we would hope to be served ourselves – warmth, honesty, and integrity...... Kindly rethink this, "Will your own sales person actually lease at $438/month and GIVE AWAY HIS CAR AS A TRADE-IN or Lease for $289/month and STILL HAVE HIS/HER OWN CAR?"

Any prudent customer may probably choose the lesser of two evils, which is, to reconsider Hyundai Sonata. To add, according to reviews Hyundai's sonata have actually caught up with Honda Accord standards. Honda Accord may have a little bit of legroom but Hyundai Sonata offsets this with other features not in the Accord.

After this, I am not even sure if will get a logical explanation to erase this HONDA lease enigma.

Sincerely,

Review: Was charged an additional $5,000 by [redacted] than agreed amount. Very dishonest individual and dealership

The dealership knew this was five grand more and did nothing to correct it. We settled on amount with all taxes and fees and paperwork with the trade in so nothing more to discuss next day came in five grand was added to bill I complained and still had to pay.

Do not do business with Hillside Honda [redacted]Desired Settlement: Would like an apology form [redacted] and dealership to come clean with business practices and honor an agreement

Business

Response:

[redacted]. I require some clarification on the issue in order for me to assist you. I left a message for you at your job and the telephone number you provided in your Revdex.com complaint is answered by a person who says that it is a wrong number. Please contact me at your earliest convenience to discuss the matter.

Sincerely,

Review: [redacted] (e-mail: [redacted]), [redacted] of Hillside Honda (dealer #[redacted]) sold an Insurance / Service Agreement Extended Service Contract to me ([redacted].) without my consent.

I declined this Extended Service Contract with [redacted] when I was purchasing my car on Friday, February **, 2014. And after signing the contract agreement to purchase this car, I noticed that he included this in the Contract nevertheless.

I've approached [redacted] on multiple occasions to cancel and refund this Extended Service Contract of $3,592.88 (including tax), and I feel like he's avoiding me waiting until the Contract Cancellation period, (which 60 days from February [redacted].Desired Settlement: It's my understanding that no action to rectify the situation has been taken to date. I am kindly asking that he refunds the $3,592.88 (including tax) to me immediately. Once done, I also need some form of written proof that this has been cancelled and refunded without penalty.

Business

Response:

March **, 2014

Re: Extended Warranty Cancellation

Dear [redacted],

Attached is the discussed warranty cancellation form. Please initial, sign and date where indicated. Also, please provide the current odometer reading. You may email, fax (###-###-####) or mail the form back to my attention and I will ensure that your cancellation request is expedited.Please note that the American Honda does not issue a refund directly to you but instead applies the monies to the principal of your loan. A refund for the taxes paid on the warranty will be issued by Hillside Honda and will be processed upon receipt of your completed cancellation form. If you have any questions please feel free to contact me.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is [redacted] on the behalf of my mother, [redacted]. I've connected with [redacted] over the phone, and I forwarded him the completed Cancellation Request provided by [redacted] of Hillside Honda with my mother's signature.

[redacted] and/or [redacted] are on task to submit the Cancellation Request to Hillside Honda. Once complete, the loan portion of $3300 will be credited towards the balance of the account. And the sales tax will be paid to us in the form of a refund check.

We are looking for a confirmation of the submission of the Cancellation Request to Honda Customer Care.

Thank you.

Sincerely,

Business

Response:

Dear [redacted],

Attached is

a copy of the warranty cancellation confirmation. Please allow up to 4 – 6 weeks to see the amount reflected on your statement balance. Also please allow up to 10 business days to receive the refund of taxes.

If you have any further questions please do not hesitate to contact me.

Sincerely,

[redacted] | [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,