Hilton Worldwide

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Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Guest Assitance File #: ***We consider this matter resolvedThe guest was credted 40,HHonors Points

Hello,Although the agent informed the guest after the transaction, that it would take days, the transfer happened the next day. With this the guest has received the 3k miles AND 15k points from Hilton HHonors. We are unable to reverse the transfer from ***. HHonors has given
the guest 15k points for the inconvenience. We are unable to award an additional 15k points, as the guest does have the miles in his *** account as wellWe apologize for any inconvenience. GA file ***

For further assistance, please provide us with the city/state/exact hotel

File *** created and sent to hotel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it do not solve my problem it is only a submission to another place
Regards,
*** ***

Hello, Ga file *** was created. A member of the Best Price Guarantee management team will reach out within business hours

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr***, At this time I have not heard back from the General Manager regarding the request of a refund for the cancellation of the reservation. Since a response has not been received back, I can extend out to you a 50% refund in the amount of $ Upon your acceptance of the offer, the refund will be sent to the following address:*** *** RoadMorgantown, West Virginia 26501 Please let me know if this is an offer that you accept, so that I may initiate the process of the refund check being sent to you. It typically takes 2-business days for the check to be processed and then allow mailing time to receive it. Should you have any additional questions, please do not hesitate to reach out. Best Regards, Adrian KH***Executive Customer RelationsFile Number: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and in response please send:I will be looking for a further response from the General Manager, hopefully not the one I have already encounteredBut, understand there was a HUGE break down in this transaction and the dissatisfaction came from your employees.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for reaching outHopefully the revising of the receipt allows the refund to be creditedThank you!
Regards,
*** ***

Dear *** ***I am in receipt of your email to the Executive Office of Hilton through the Revdex.comIt is my pleasure to assist you.Based on the details of your email, I must apologize for any inconvenienceHowever, I note that a member of management responded to you on
11/27 regarding your concernsWe at Hilton Corporate are unable to access your billing information and therefore will advise the hotel's management that you are dissatisfied with the outcome and that you are requesting a Be My Guest CertificatePlease allow 3-business days for a response.Many thanksAnne Marie F* #***Executive Customer Relations

Ms*** Further to the email sent to you from my colleague Alice, I understand that hotel's management responded to you regarding your request as per the following email:6/11/7:11:AM *** Ms*** Good morningMy name is *** *** and I am the night manager at the embassy suites Philadelphia center city locationI wanted to take a moment to follow up on your guest assistance file that you createdMs*** I do understand that you feel that the parking rates at the hotel are highThe rates are competitively priced as you will note that if you park your vehicle in any other lot you could be paying a lot more if you needed access to your vehicle multiple times during the dayI did look on *** and tried to book a stay here at the hotel and it does states exactly how much our rates are for parking your vehicle at our property are and unfortunately we will not be able to adjust your rate at this timeHowever, our team will be more than happy to give you alternate parking solutions when you get to the hotel if you choose not to valet your vehicle at our locationIf I could be of any further assistance to you please feel free to reach out to me at the hotelIn the event I am unavailable please ask to speak to the manager on duty and it would be their pleasure to assist and address any concerns that you may haveThank you and have a wonderful day /// cjohnson30We at Hilton Corporate are unable to adjust parking rates at any of our Brands.Many thanks. *** ***Executive Customer File #***

1st Stay at Embassy Suites in Albq., NM I asked to split my bill on two cards Made it explicit The bill got charged to one card2nd Req for reservations - trying to cancel one night Attendant said discount did not apply anymore, which was never explained in the 1st place Rate increased significantly higherHotel very deceptive

Mr***, Thank you for submitting your concerns to the Revdex.com regarding your experience at the Hilton Garden Inn Convention Center in New Orleans. My name is Adrian H*** and I will be responding to you on behalf of the Executive Office. I am truly sorry to read
of the details surrounding your experience and the discord that you encountered while visiting the property. I can certainly understand your frustration with not having your room cleaned and made ready for you after returning from a hard day of work only to discover that your room had not been cleaned and you were unable to take a shower. Furthering this negative experience, you have to move rooms with what appears to be with no help from the hotel, as you had to move your own baggage due to an issue that was not in your control. I would assume that at this point, Mr*** that with your previous experience, a recurrence of such an experience would not occur again, but based on your email it did. As a gesture of goodwill for the inconveniences, that you experienced you were provided with restaurant vouchers only to be told that the buffet was not available, as they were about to close. These experiences were then compounded by the hotel evacuation and the handling of the situation by the hotel staff. Mr***, I know that my words cannot change your previous experience, but I extend my personal apologies out to you regarding this. Here at Hilton, we pride our hotels in delivering the best service with comfortable room accommodations and it appears that we failed you on that. The experiences that you have described certainly does not align with the values and standards that you have come to expect as a Hilton Honors members and for this, I apologize. I see that you have contacted our Guest Assistance Department on yesterday and opened a Guest Assistance file which has been sent to the hotel management team to have addressed. Please rest assured that I will advise them of the additional details provided in your Revdex.com complaint to ensure that all concerns are addressed and resolved in a timely manner. The points that you have outlined in your complaint will be addressed directly with management so that we can prevent a recurrence of this situation for any guest. This will also help to ensure that proper protocol is being followed when certain issues arise, as to maintain high regard for the safety of our guests and employees. Mr***, please allow the hotel hours before a response may be received and in the interim should you have any additional questions, please do not hesitate to contact me directly Best Regards, Adrian KH*** Executive Customer RelationsFile Number: ***

Ga File ***. Guest has been issued Free Night certificates to ANY Hilton brand WORLDWIDE. The certificates are valid for one free night each, for any STANDARD room. Please allow business days to receive to the address listed on the Revdex.com complaint

I will respond to the guest and request for more informationI will take care of it
Alice

I am reaching out to the hotel for assistancePlease allow business hours for a reply to the guest. A*** ***

The General Manager has been involved as the concerns have to be handled by the hotel's General ManagerI have reached out to Management of the hotel for a response to the guest within the next 24-business hoursI am very sorry for the guest's experienceWee have logged it with the Corporate
Office, but all has to be handled by the hotel. Alice M***