Hilton Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: there has been no resolution yet. The agent only asked for the address to the establishment. Once a resolution is discussed we will close the complaint. 
Regards,
[redacted]

Dear Mr. **,
Thank you for contacting the Revdex.com.  Your account has been closed by our Loss Prevention Department, to get additional information you can contact them at
href="mailto:[redacted]">[redacted].
 
Kindest regards,
 
Valerie S[redacted]
Executive Customer Relations
File #[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

My daughter made a reservation for Embassy Suites through a booking agency. Her stay was for 1 night, July 12th. Her stay was as planned and had no problems until she checked out. She was told she could not have a receipt and the booking card would be charged. The desk staff refused to give her any receipt for the room. My bank card was used for the room reservation. 2 days later my account was charged $375.36 by Embassy Suites. The rate through the booking agency was $129.99 plus taxes. I called the hotel and was told there were no extra charges on the room. The accounting representative, Ashley, quoted me the room rate of over $300 per night. I explained that was not the rate I booked the room for. She said she couldn't help me. I have proof of my reservation rate, Embassy Suites agrees to take reservations from the booking agencies, I should have been allowed a reciept at check out to alert me of the charges and they should not have charged me 375.36 for a room that should have been 147.53. I now have to wait for a possible refund and it has caused insufficient fees at my bank. I want a refund of $221.83 plus $27 fee for each item this overage causes in my bank account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been a Platinum Member with the [redacted] for years and decided to share my business with the Hilton. They granted me Diamond Status due to my [redacted] status. I have decided that I will NO longer stay at any of  the Hilton properties due to the way I have been treated by Hilton Customer Service. [redacted] has merged with the [redacted] properties so I have several options. Thanks Revdex.com for your help in resolving this matter -appreciated.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please also forward this message to Hilton regarding my mailing address below. 
[redacted]Fredericton, NB, [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that they have chosen to take a stance in investigating the case further. I appreciate their time and attention to the matter and look forward to the proposed resolution.  
Regards,
[redacted]

Do not trust Hilton Hotels. I called Hilton Hotels and booked a room at one of there Hotels. I was told if I listen to a phone offer I would get 500 Hilton Honors points and $200 towards my next vacation. I listened to the phone pitch but was told at the end that I would have to pay for a 4 night stay up front but if I listed to a timeshare pitch on site I would get the money back. The money is not the issue, it's the principal. Please join me in standing up to this type of false advertising.

I would like to say LBA cares about customer service, but after speaking with their GM (Mr. Clay W[redacted]) at Hampton Inn and Suite in the 13505 Panama City Beach Pkwy, Panama City Beach, FL location, I can not do so. If this person is an example of the general mangers in your employ, y'all have a lot to learn about customer service.

Dear Ms. [redacted],   I am responding on behalf of our Executive Offices at Hilton regarding your communication about your Revdex.com Case #[redacted]. I attempted to reach you by phone, but you were unavailable.  I am in receipt of the correspondence you have shared with the...

Revdex.com, regarding your recent stay at the Hilton [redacted] at   Please accept my most sincere apologies for the challenges you experienced during your stay. It is always our goal to deliver wholly rewarding stays and we regret that on this occasion we did not succeed in that endeavor due to the billing issues. The Hilton Executive offices work with our hotels and guest to resolve service issues, but as each hotel handles their own accounting we are not able to assist on billing issues.   On your behalf, I contacted the hotel and spoke to the Front Office Manager Rebecca, she advised that she had talked to you about the authorization holds and you provided your credit union information to her. Rebecca states that she spoke to your credit union and provided them the requested documentation and they removed the authorization holds the same day. Please respond to this communication to advise us that the funds have been released.   We appreciate that you have taken the time to share with us your feedback, as we know comments from our guests allow us to ensure Hilton Standards are being met and rewarding stays are being delivered. Please rest assured the hotel management team has received your comments and will review and address internally to prevent recurrence.   We hope that you will continue to make Hilton your first choice when traveling, based on the high level of service, quality and the diversity and value that each of our distinctive brands offers all of our guests.       Best Regards     Larry M[redacted] Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Guest has been advised by the hotel, as well as the corporate offices, that the smoking charge will stand.  We do apologize; however, we are unable to reverse the fee.

Her issue was forwarded to our Fraud Department on 5/7.  Research can take up to 30 days.

Hilton Guest Assistance File Number [redacted].  We consider this matter resolved the guest currently holds Gold status as of March 27, 2014 and held Gold status until January 10, 2014.  We see the guest completed a total of 2 stays during the promotional  time frame. The stays were at the  Hilton Garden Inn [redacted] confirmation number [redacted] & - Hilton Garden Inn [redacted].   Guest did not meet the requriements of the promotional offer of mileage so nothing additional will be issued.

Dear Mr. [redacted], Thanks for your response, it is a pleasure to assist you.  I am showing that a total of 85,000 points have been deposited into your account. My colleague made a final offer to redound one more night in the amount of $ 405.97.  This is the final offer, there will be no more offers of compensation. Kindest regards, Valerie S[redacted]File #[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have explained clearly in my previous message. I don't need your points. Please cancel the points you deposit to my account. I am asking is refund three night stays in the hotel due to the poor customer service and unpleasant stays. I never asked you to compensate by points. And you also should know the Hilton points not worth much and it is not useful for me. Please take back the the points you deposit to my account and refund my stays in hotel. Thanks!
Regards,
[redacted]

Please provide city/state of hotel for further assistance

Dear Mrs. [redacted] I am in receipt of your email form the Revdex.com to Hilton Worldwide. I am sorry for any inconvenience. Mrs. [redacted] in order for me to assist you further I would need the confirmation number of your husband's reservation or the date/hotel/city/state where he stayed. Once I...

receive this information I would be happy to assist you further. Many thanks, [redacted]
[redacted]
[redacted]

Dear Ms. [redacted],
 
I am receipt of your email which stated that have not accepted the previous responses. I do apologize for the inconvenience...

you have encountered during the check in process. By way of this email, the executive Management of the Embassy Suites, Chicago Downtown will be contacted and the matter will be addressed internally to ensure that this does not reoccur. I understand your concerns and in effort to make it right, I am pleased to offer you 30000Hhonors points, which I will add to your account immediately.
 
Many thanks!
 
Sincerely,
Anne Marie T[redacted]
Executive Customer Relations (response to file #[redacted]