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Hire A Helper Reviews (39)

• Aug 19, 2022

Horrible service, Horrible vendors and pathetic response #1711104
Never ever book this company if you love your peace of mind while shifting. They have paid reviews on HireAHelper forum and are there for extorting money in collaboration with vendors (HelpfulMovers in my case).

Writing this note to recount for traumatic experience for our move scheduled on 08/12. The workers were in no mood to work, didn't bring tool-boxes, passed snarky comments like "We are not going to assemble your bed since you are removing the bolts".

The biggest issue of bed disassembling and assembling took me 10 mins(my first time with a wrench) while they created a big fuss out of it without doing any actual work.

We booked HireAHelper for our convenience and it turned out to be the biggest stress in our transfer process.

Let me recount the experience in chronological order:

1. Crew arrival at 1:35 pm

2. On seeing the bed at 1:37pm, they straight away declared that they can't transfer the bed( Mood spoiler 1).

3. By 1:40pm, we requested to give it a try and they told us that they are not carrying the tool-box. Later they told that the basic tool-box is in the car.

4. By 1:50 pm, we went to society maintenance and provided them the wrench to disassemble the bed.

5. By 1:55 pm, he has managed to unscrew 1 bolt and told that he cant do others(Mood spoiler 2).

6. By 2:00 pm, I unscrewed 4 bolts while he is talking to his boss Sam. Please take note that not a single item has been moved from the elevator so far.

7. By 2:05 pm, a back and forth call with his manager Sam has started and they are waiting for the call to be finished rather than doing any actual work(Mood spoiler 3).

8. By 2:10 pm. we are frustrated by the negativity, lack of intent to do any actual work and snarky comments and told them to stop the service.

We did all the transfer by ourselves for the next few hours, broke our backs and on top of it your team informs that there is a cancellation charge.

Writing this note as the sequence of events and why this is the most disappointing service that I ever took. I dont know how big your company is or where the problem is in the system(Corporate/ Vendor/ Communication) but the end service that I got was beyond pathetic.

[email protected]

Moving
It was a terrible experience for us. They were 2 hours and 30 minutes later to move our furniture and they only thing they did was move one mattress and left. They stole a shelf and a stole that we were still using. Terrible experience.

Constant break and we did the move ourselves
My husband and I hired them to simply unload our moving truck. We put in the application that we lived on the 3rd floor and we never heard anything that indicated that was an issue. It wasn't till the movers showed up that they began complaining about the floors after they arrived late. About 30 minutes in I notice that no one has come up with boxes. So I left the baby with my husband to go check and our things were all on the second and first floor unattended. The truck was left wide open and there was no one there keeping an eye on our belongings. Instead, they showed up 20 minutes later with Gatorades and mentioned that they might need extra help. So my husband and I started moving and helping them bring the boxes up because they would just drop them off on the second floor. Over half of the truck was left unpacked and they were calling us to pay for an additional hour even though they had taken multiple breaks without letting us know AND we were, at this point, moving ourselves! It took my husband and I an additional 2 days to unpack ourselves! They were very little help yet were quick to debit my card for the additonal hour, aka breaks, they kept taking.

To date Mr [redacted] has received $for damagesAs stated in our correspondence with him additional coverage is available, but a picture of the damage and a receipt showing the cost of re***r is requiredInitially we did say that there was a time limit for him to complete the claim, but that was extended indefinitely: "If you set up help through HireAHelper to unload the container and show that is the first time the items were touched since it was loaded you can still be eligible for the basic coverage on the items you have already reported damaged."This means he can finish the claim whenever the chest is moved, as long as he hires help through HireAHelper at that time to help document the damages and they are the first to touch the chest.If Mr [redacted] would prefer to receive $now without providing any proof of damage and that would permanently close out his claim we are willing to do thatThat is lower than the max amount we told him he is eligible for, but would bring the total compensation to the $he requested in his Revdex.com complaintIt sounds like [redacted] might have also offered him $125, he can and should accept whatever he can get from them as well.See attachments for the relevant communication with the customer.Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have started my new job since filing this complaint & such takes me longer to respondI have contacted Hire a Helper back & filed another claim now that they decided I was allowed to file more than one complaintI am still waiting to hear back from themAgain, once they respond it may take me at least several days to respond as I do have a job Regards, [redacted]

I am the owner of a moving company based in Arizona and we are extremely proud to be affiliated with such an amazing company as Hire a helper we take great pride in our business as do theyWe chose Hire a helper over all the other related moving sites because of there passion in customer service

Ms [redacted] originally hired Relo Pro, a moving labor company based in St Louis, for May 30th She left them a review that wasn't positive but wasn't exactly "scathing" either: ???: They did a good job, but dismantled my dining table, sectional, and part of bed frame that didn't need to be dismantledI have to pay someone to put the sectional, now in eight peices, back togetherThe dining table legs were very tedious and time consuming to take off after which there was plenty of room if left onLeft a big gash in the wall leading from the basementSaid would come back and plaster and paintDidn't say whenDon't expect them to returnGot an extra hour out of me and at the end, items just thrown in unprotectedHad to take items out and restack them in the last pod About weeks later she called us to arrange more help on July 19th and 23rd and on the recorded call stated that while there were some minor issues overall Relo Pro did a good job and she would hire them again At the end of July she filed a formal complaint saying Relo Pro did ***bly on all three days and sent in pictures showing there was damage to her furniture and some of it was substantialShe was (and is) a little confused about the relationship between HireAHelper and Relo Pro and seems to be under the impression they are our employees rather then an independent company that advertises on our siteRegardless, a big part of what we do is help resolve disputes between the movers and their customers and we were happy to assistAbout a week after starting the claim process with us she contacted the Revdex.com and filed a complaint against HireAHelper, apparently because the claim wasn't getting resolved quickly enough In her Revdex.com complaint she originally requested a refund of all charges, which would equal $1,After continuing the claims process this figure increased, namely because she at first got a quote to have two 1-inch tears in her linoleum fixed for $150, but began to have doubts as to whether she wanted to have it repaired because the repairs might not last or look like newAfter she decided the whole floor needed to be replaced the $increased to an estimate of $1,500, and then to over $2,We wound up stating that based on the picture she sent us the compensation amount would be no more then $1,for repair or replacementThe picture she sent us of the two tears in the vinyl flooring is attached She ultimately agreed a total of $1,would resolve her complaint with Relo Pro and HireAHelper (see attachment) and that is the amount she is being sent: $for the cost to re-install an alarm that was broken $for scratches to furniture (she said she sold all the items on Craigslist and so was unable to provide anything showing the cost of repair so we settled on this amount.) $1,for the floorMost of the correspondence with her was done thru email, that correspondence as well as the pictures she sent us of the damage are available upon request from the Revdex.com Sincerely, [redacted] HireAHelper

Ms [redacted] selected Rent a Helping Hand LLC to load a storage container for her in MarchThat service took longer than she thought it should so she filed a complaint and HireAHelper covered most of the overages for her.We are very sorry to hear she also had damages to her itemsShe can file another complaint for that, if someone at HireAHelper told her otherwise that was in error, we apologize for that and will look into why that happenedOur claims person did respond to Ms [redacted] via email the same day she called with the second complaint, saying:Hello [redacted] ,I am sorry I missed your call, you were not sent to voicemail on purpose, when the representative transferred your call it must have not went all the way through because I never received the callWe apologize about the miscommunication, please let me know what I can assist you with.Regards, [redacted] HireAHelper Claims SpecialistOur claims person emailed her again yesterday when she was informed this Revdex.com complaint came throughMs [redacted] has not responded to either email yetIf she would like to email back to get the claims process started we will make sure she gets taken care of ASAPOr if she would prefer to communicate through the Revdex.com instead that is fine as well.The two emails to Ms [redacted] from April 11th and yesterday are attached.Sincerely [redacted] Operations ManagerHireAHelper.com

We are very sorry about the broken tableTo clarity, there wasn't "no insurance" on this move, there was basic repair insurance included on the items, additional insurance available for purchase, and all insurance details were made very clear both over the phone and by email before the move took placeThe emails sent to this customer are attached, there isn't a way to include the phone recording but that is available to the Revdex.com as well upon requestWe believe it is in every customer's best interest to obtain full insurance in case of accidents, so we make sure that every customer is fully informed of their options.Mr [redacted] stated in his email that the supplemental insurance rates were too high to be practicalWhich shows he was aware of it, was aware he needed to purchase it to have full protection, decided to risk not purchasing it, and unfortunately that gamble didn't pay offIf he thought the rates and service available through our marketplace were not a good option than he could have looked for help elsewhere, but he consciously proceeded with a certain level of coverage, and then ask for a higher level of coverage when something went wrong.Mr [redacted] was not offered $150, that is the amount the $0.60/lb repair insurance covers, and on top of that our claims team also offered to reimburse him the $he paid for [redacted] ***'s service on the day the damage took place, so a total of $We will not be formally replacing the broken table, and we definitely will not be replacing the 2nd unbroken table that no longer matchesBut we are sorry about this situation, [redacted] should have been more careful, so on top of the $already offered we will be happy to reimburse Mr [redacted] the other $1,he has paid [redacted] *** this year for services through us (he hired them for total days of service June -Sept, $for days, and $for the 4th day.)This brings the grand total to $1,To pay this amount we will require Mr [redacted] to sign a release of liability, and also agree that if he arranges moving services through our website in future he understands and agrees to abide by the insurance terms.Sincerely, [redacted] ***HireAHelper.com

Mr [redacted] emailed us directly about these issues as well on April 26thWe responded on on April 27th, and then this complaint came through via the Revdex.com the evening of the 27thThe response we emailed to him is below and we have also attached the email.---Hello Mr [redacted] ,I am very sorry to hear of your bad experience with "The Professional Movers" and [redacted] LoweThose gouges and scratches to your walls are particularly disappointing, I could understand one accident but having that many is not acceptableAs you probably saw when setting the reservation up they haven't received many reviews yet, but most the feedback they've received is positive, and I'm sorry they did not provide you with that higher level of serviceWe actually request that you leave a review about the service you received, at least on our site, and then we'll proceed with helping resolve the problemYou can log into your customer account to leave the review and to finalize your claim, I already started the claim using the info you emailed inYou can log into your account here: [redacted] Please let me know if you have any questions about the process, I can be available to answer them either by phone or email.Sincerely, [redacted] Operations Manager---He can either complete our claim form as described above and we'll proceed with our claims process, or we can send him the $he mentioned in his Revdex.com complaint and mark the issue as resolved, whatever is easiest for him.Sincerely, [redacted] Operations Manager

The damage coverage through HireAHelper does clearly exclude freight trailersThis is stated in on the "Insurance" page, in our Terms of Service, and in the confirmation email under "Important Info" that is sent to every customerFrom that email: "Freight Trailers: If you are using a freight trailer to move your belongings there isn't coverage for in-transit damagesWhy? Because in our experience your possessions have a higher risk of getting damagedMost trailers do not have air ride suspensions, which leads to a bumpier ride, and combine several shipments using bulkheads to separate them, which makes it harder to secure everythingBut if you are dissatisfied with how the movers loaded the trailer you might be eligible for our Service GuaranteeYou will need to show that you provided furniture pads, tie downs, and pictures before and after the move to receive the maximum reimbursementWant to read more? Check out our Terms of Service."We are sorry that Ms [redacted] had a terrible move, and even though we believe her choice on how to ship her items was a major reason behind the damage per our Service Guarantee we did reimburse her the full $she paid for Lucky Mover's labor servicesWe also offered to send her an additional $673.19, so a 200% reimbursement on their labor charges, if she accepted that resolution to her claim, and provided us with some feedback on how we could better present the policy for freight trailersThe email correspondence with her is attached, complete with screenshots of the several places where the freight trailer policy is statedOur offer to send an additional $remains open, Ms [redacted] can contact us directly or through the Revdex.com if she would like to pursue that

Ms *** selected Rent a Helping Hand LLC to load a storage container for her in MarchThat service took longer than she thought it should so she filed a complaint and HireAHelper covered most of the overages for herWe are very sorry to hear she also had damages to her items
She can file another complaint for that, if someone at HireAHelper told her otherwise that was in error, we apologize for that and will look into why that happenedOur claims person did respond to Ms *** via email the same day she called with the second complaint, saying:
Hello ***,I am sorry I missed your call, you were not sent to voicemail on purpose, when the representative transferred your call it must have not went all the way through because I never received the callWe apologize about the miscommunication, please let me know what I can assist you with.Regards,***HireAHelper Claims Specialist
Our claims person emailed her again yesterday when she was informed this Revdex.com complaint came throughMs *** has not responded to either email yetIf she would like to email back to get the claims process started we will make sure she gets taken care of ASAPOr if she would prefer to communicate through the Revdex.com instead that is fine as wellThe two emails to Ms *** from April 11th and yesterday are attachedSincerely
*** ***
Operations Manager
HireAHelper.com

Mr *** emailed us directly about these issues as well on April 26thWe responded on on April 27th, and then this complaint came through via the Revdex.com the evening of the 27thThe response we emailed to him is below and we have also attached the email---
Hello Mr
***,I am very sorry to hear of your bad experience with "The Professional Movers" and *** LoweThose gouges and scratches to your walls are particularly disappointing, I could understand one accident but having that many is not acceptableAs you probably saw when setting the reservation up they haven't received many reviews yet, but most the feedback they've received is positive, and I'm sorry they did not provide you with that higher level of serviceWe actually request that you leave a review about the service you received, at least on our site, and then we'll proceed with helping resolve the problemYou can log into your customer account to leave the review and to finalize your claim, I already started the claim using the info you emailed inYou can log into your account here: *** Please let me know if you have any questions about the process, I can be available to answer them either by phone or emailSincerely,
*** ***
Operations Manager
---He can either complete our claim form as described above and we'll proceed with our claims process, or we can send him the $he mentioned in his Revdex.com complaint and mark the issue as resolved, whatever is easiest for him.Sincerely,
*** ***
Operations Manager

Hire A Helper has reimbursed me the cost of what they calculate to repair my furnitureUnfortunately I didn't by extra insurance to actually replace items as I didn't expect them to ruin EVERY piece of furniture I hadI will make sure anyone I know in that area that is moving never uses them or the company they representedThis was the worst move I have ever experienced thanks to them

Ms *** first hired ReloPro to help her on May 30th and we were not notified of any issues at that timeShe hired them again weeks later to assist her on July 19th and on July 23rd, and first reported that there were issues on July 29thWe are sorry to hear her experience was poor and will be
taking steps to resolve it, but a refund for the services on May 30th is not guaranteed, we are questioning how bad the service was on that day if she requested their help two more times after thatBesides any possible refunds there was insurance coverage on their services and she sent us pictures and the estimated weight of the items this past Friday August 8th to file a claimThe claims process is not immediate, it will take 3-business days to review and get back to her but she will be hearing from us this weekA complete history of her emails with us showing the dates of contact as described above is available to the Revdex.com upon request
I will be happy to update the Revdex.com once this claim is resolved
Sincerely,
*** ***
HireAHelper

I am sorry to hear this customer's info may have been involved in fraudulent activity against their willTheir information was only sent to the mover they hired, *** ***That mover has advertised on our site for over years, we have never received a complaint regarding any sort of
criminal behavior by them, and we believe it is possible that other parties were aware of the details of this customer's move besides HireAHelper and the moversBut we understand this customer's concern and why they would think HireAHelper and/or *** *** might be involved so we are investigating and discussing the issue with the movers.Though at this time we have no idea if the movers are at fault or what actually happened we have issued a $credit to the customer's card as a courtesyIf the customer sends us something concrete showing those iPads were delivered and subsequently returned to the sender then pending the result our investigation we'll refund them the full amount.The customer's documentation or any questions they might have can be emailed to [email protected] with Attn: Claims as the subject.Sincerely,*** ***Operations ManagerHireAHelper LLC

I recently used Hire A Helper to locate movers to assist in moving a truckload of household furnishingsHire a Helper bent over backwards to make sure everything worked out for usWe did run into some problems with the first movers we hired (lack of communication and then not showing up), and Hire A Helper swung right into action immediately locating substitute movers for usTheir customer service was great, always available for all of my questionsI've read reviews complaining about their feesI don't understand what the big deal isTheir fees are not hidden, and businesses do need to make a profitIn my case, I was having difficulty locating movers for the remote location I was inThe fees were worth it in order to set up help (and their guarantee to find substitute movers if need be came in handy!)

I went through Hire A Helper to move a single piece of furniture in my homeThe job took minutesThe company who did the work charged $75/hr with a two hour minimum and presented me with an receipt for $Hire A Helper charged me $It was not clear on the web site that I would be charged a $booking fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently corresponding through email only wit Hire A Helper. I did give a very negative review after the first move from * *** *** court. Members of Relo Pro dismantled or took apart many items that I could not put back to gether by myself and damaged the wall of the home I sold and moved out ofThey said they would come back to repair but never did. In contacting Hire A Helper a second time, I explained that the helpers needs to come back and put back together the items they took apart. When they arrived, one employee mentioned the scathing review I gave them so they were well aware. I explained that they damaged my wall and I had to repair for the new owners and that they dismantaled my dining table, sectional, and bed without permission and they need to put those back together. They lost the posts and screws to my bed as well. I asked that this time they take care with my things but WOW did they ever NOT! My contractors were also present one of the days to witness their mishandling of my furniture. My contrator alerted me twice that they had damaged the alarm and that my bed broke apart. He asked them to tell me but no one came to me so I went upstairs to find them trying to repair my bed. They said they would have to come back another daySo I did not release their money. At the time of scheduling I was never told I could purchase extra insurance of I would have. Also, I noticed an expensive light missing from my garage the next day and no one was there except my contractors who purchased the light and relopro
I notified Hire A Helper after I inspected ever peice of furniture and found my floor damaged and alarm not working. I also found my new $shoes shoved under my king bed as support for missing screws and posts. I have provided Hier A Helper with before and after pictures and bills for other damages. I have spent hours online looking up each peice of furniture and getting the weights. I have done everything they asked and am still waiting on a resolution.
Regards,
*** ***

To date Mr *** has received $for damagesAs stated in our correspondence with him additional coverage is available, but a picture of the damage and a receipt showing the cost of re***r is requiredInitially we did say that there was a time limit for him to complete the claim, but that was
extended indefinitely: "If you set up help through HireAHelper to unload the container and show that is the first time the items were touched since it was loaded you can still be eligible for the basic coverage on the items you have already reported damaged."This means he can finish the claim whenever the chest is moved, as long as he hires help through HireAHelper at that time to help document the damages and they are the first to touch the chestIf Mr *** would prefer to receive $now without providing any proof of damage and that would permanently close out his claim we are willing to do thatThat is lower than the max amount we told him he is eligible for, but would bring the total compensation to the $he requested in his Revdex.com complaintIt sounds like *** *** might have also offered him $125, he can and should accept whatever he can get from them as wellSee attachments for the relevant communication with the customerThanks,
*** ***
*** ***
***

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Description: Internet Services

Address: 3156 Vista Way #404, Oceanside, California, United States, 92056

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