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Hire A Helper Reviews (36)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already sent them the documentation. Now they are saying they didn't receive it. I will re send it AGAIN
Regards,
[redacted]

To date Mr [redacted] has received $550 for damages. As stated in our correspondence with him additional coverage is available, but a picture of the damage and a receipt showing the cost of re[redacted]r is required. Initially we did say that there was a time limit for him to complete the claim, but that was...

extended indefinitely: "If you set up help through HireAHelper to unload the container and show that is the first time the items were touched since it was loaded you can still be eligible for the basic coverage on the items you have already reported damaged."This means he can finish the claim whenever the chest is moved, as long as he hires help through HireAHelper at that time to help document the damages and they are the first to touch the chest.If Mr [redacted] would prefer to receive $321 now without providing any proof of damage and that would permanently close out his claim we are willing to do that. That is lower than the max amount we told him he is eligible for, but would bring the total compensation to the $871 he requested in his Revdex.com complaint. It sounds like [redacted] might have also offered him $125, he can and should accept whatever he can get from them as well.See attachments for the relevant communication with the customer.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has already refunded the money, so I consider this complaint resolved. I thank them very much for taking care of this so quickly.
Regards,
[redacted]

Mr [redacted] emailed us directly about these issues as well on April 26th. We responded on on April 27th, and then this complaint came through via the Revdex.com the evening of the 27th. The response we emailed to him is below and we have also attached the email.---Hello Mr [redacted],I am very sorry to hear...

of your bad experience with "The Professional Movers" and [redacted] Lowe. Those gouges and scratches to your walls are particularly disappointing, I could understand one accident but having that many is not acceptable. As you probably saw when setting the reservation up they haven't received many reviews yet, but most the feedback they've received is positive, and I'm sorry they did not provide you with that higher level of service. We actually request that you leave a review about the service you received, at least on our site, and then we'll proceed with helping resolve the problem. You can log into your customer account to leave the review and to finalize your claim, I already started the claim using the info you emailed in. You can log into your account here: [redacted] Please let me know if you have any questions about the process, I can be available to answer them either by phone or email.Sincerely,[redacted]Operations Manager---He can either complete our claim form as described above and we'll proceed with our claims process, or we can send him the $283.60 he mentioned in his Revdex.com complaint and mark the issue as resolved, whatever is easiest for him.Sincerely,[redacted]Operations Manager

I give Hire a Helper the highest score possible! I used them to find me a mover when I moved cross country from Florida to Oregon. Lots of stress, but working with them made it stress free! [redacted], one of the customer service reps did everything possible to make sure I was happy!
It's been a long time since I have dealt with a company that actually cares about their customers!
Definitely use them the next time you move!! I will!

The damage coverage through HireAHelper does clearly exclude freight trailers. This is stated in on the "Insurance" page, in our Terms of Service, and in the confirmation email under "Important Info" that is sent to every customer. From that email:"Freight Trailers: If you are using a freight...

trailer to move your belongings there isn't coverage for in-transit damages. Why? Because in our experience your possessions have a higher risk of getting damaged. Most trailers do not have air ride suspensions, which leads to a bumpier ride, and combine several shipments using bulkheads to separate them, which makes it harder to secure everything. But if you are dissatisfied with how the movers loaded the trailer you might be eligible for our Service Guarantee. You will need to show that you provided furniture pads, tie downs, and pictures before and after the move to receive the maximum reimbursement. Want to read more? Check out our Terms of Service."We are sorry that Ms * had a terrible move, and even though we believe her choice on how to ship her items was a major reason behind the damage per our Service Guarantee we did reimburse her the full $673.19 she paid for Lucky Mover's labor services. We also offered to send her an additional $673.19, so a 200% reimbursement on their labor charges, if she accepted that resolution to her claim, and provided us with some feedback on how we could better present the policy for freight trailers.The email correspondence with her is attached, complete with screenshots of the several places where the freight trailer policy is stated. Our offer to send an additional $673.19 remains open, Ms * can contact us directly or through the Revdex.com if she would like to pursue that.

Ms [redacted] originally hired Relo Pro, a moving labor company based in St Louis, for May 30th 2014. She left them a review that wasn't positive but wasn't exactly "scathing" either:
 
???: They did a good job, but dismantled my dining table, sectional, and part of bed frame that didn't need to be dismantled. I have to pay someone to put the sectional, now in eight peices, back together. The dining table legs were very tedious and time consuming to take off after which there was plenty of room if left on. Left a big gash in the wall leading from the basement. Said would come back and plaster and paint. Didn't say when. Don't expect them to return. Got an extra hour out of me and at the end, items just thrown in unprotected. Had to take items out and restack them in the last pod.
About 6 weeks later she called us to arrange more help on July 19th and 23rd and on the recorded call stated that while there were some minor issues overall Relo Pro did a good job and she would hire them again.
At the end of July she filed a formal complaint saying Relo Pro did [redacted]bly on all three days and sent in pictures showing there was damage to her furniture and some of it was substantial. She was (and is) a little confused about the relationship between HireAHelper and Relo Pro and seems to be under the impression they are our employees rather then an independent company that advertises on our site. Regardless, a big part of what we do is help resolve disputes between the movers and their customers and we were happy to assist. About a week after starting the claim process with us she contacted the Revdex.com and filed a complaint against HireAHelper, apparently because the claim wasn't getting resolved quickly enough.
In her Revdex.com complaint she originally requested a refund of all charges, which would equal $1,157.25. After continuing the claims process this figure increased, namely because she at first got a quote to have two 1-3 inch tears in her linoleum fixed for $150, but began to have doubts as to whether she wanted to have it repaired because the repairs might not last or look like new. After she decided the whole floor needed to be replaced the $150 increased to an estimate of $1,500, and then to over $2,000. We wound up stating that based on the picture she sent us the compensation amount would be no more then $1,000 for repair or replacement. The picture she sent us of the two tears in the vinyl flooring is attached.
She ultimately agreed a total of $1,975 would resolve her complaint with Relo Pro and HireAHelper (see attachment) and that is the amount she is being sent:
$75 for the cost to re-install an alarm that was broken.
$900 for scratches to furniture (she said she sold all the items on Craigslist and so was unable to provide anything showing the cost of repair so we settled on this amount.)
$1,000 for the floor.
Most of the correspondence with her was done thru email, that correspondence as well as the pictures she sent us of the damage are available upon request from the Revdex.com.
 
Sincerely,
 
[redacted]
HireAHelper

Ms [redacted] also informed us directly that she'll send us specific info on her complaint at a future date. We'll wait to hear from her. [redacted]

We are very sorry about the broken table. To clarity, there wasn't "no insurance" on this move, there was basic repair insurance included on the items, additional insurance available for purchase, and all insurance details were made very clear both over the phone and by email before the move took...

place. The emails sent to this customer are attached, there isn't a way to include the phone recording but that is available to the Revdex.com as well upon request. We believe it is in every customer's best interest to obtain full insurance in case of accidents, so we make sure that every customer is fully informed of their options.Mr [redacted] stated in his email that the supplemental insurance rates were too high to be practical. Which shows he was aware of it, was aware he needed to purchase it to have full protection, decided to risk not purchasing it, and unfortunately that gamble didn't pay off. If he thought the rates and service available through our marketplace were not a good option than he could have looked for help elsewhere, but he consciously proceeded with a certain level of coverage, and then ask for a higher level of coverage when something went wrong.Mr [redacted] was not offered $150, that is the amount the $0.60/lb repair insurance covers, and on top of that our claims team also offered to reimburse him the $270 he paid for [redacted]'s service on the day the damage took place, so a total of $420. We will not be formally replacing the broken table, and we definitely will not be replacing the 2nd unbroken table that no longer matches. But we are sorry about this situation, [redacted] should have been more careful, so on top of the $420 already offered we will be happy to reimburse Mr [redacted] the other $1,050 he has paid [redacted] this year for services through us (he hired them for 4 total days of service June -Sept, $270 for 3 days, and $510 for the 4th day.)This brings the grand total to $1,470. To pay this amount we will require Mr [redacted] to sign a release of liability, and also agree that if he arranges moving services through our website in future he understands and agrees to abide by the insurance terms.Sincerely,[redacted]HireAHelper.com

Ms [redacted] also informed us directly that she'll send us specific info on her complaint at a future date. We'll wait to hear from her.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have started my new job since filing this complaint & such takes me longer to respond. I have contacted Hire a Helper back & filed another claim now that they decided I was allowed to file more than one complaint. I am still waiting to hear back from them. Again, once they respond it may take me at least several days to respond as I do have a job. 
Regards,
[redacted]

I am the owner of a moving company based in Arizona and we are extremely proud to be affiliated with such an amazing company as Hire a helper we take great pride in our business as do they. We chose Hire a helper over all the other related moving sites because of there passion in customer service.

Ms [redacted] selected Rent a Helping Hand LLC to load a storage container for her in March. That service took longer than she thought it should so she filed a complaint and HireAHelper covered most of the overages for her.We are very sorry to hear she also had damages to her items. She can file...

another complaint for that, if someone at HireAHelper told her otherwise that was in error, we apologize for that and will look into why that happened. Our claims person did respond to Ms [redacted] via email the same day she called with the second complaint, saying:Hello [redacted],I am sorry I missed your call, you were not sent to voicemail on purpose, when the representative transferred your call it must have not went all the way through because I never received the call. We apologize about the miscommunication, please let me know what I can assist you with.Regards,[redacted]HireAHelper Claims SpecialistOur claims person emailed her again yesterday when she was informed this Revdex.com complaint came through. Ms [redacted] has not responded to either email yet. If she would like to email back to get the claims process started we will make sure she gets taken care of ASAP. Or if she would prefer to communicate through the Revdex.com instead that is fine as well.The two emails to Ms [redacted] from April 11th and yesterday are attached.Sincerely[redacted]Operations ManagerHireAHelper.com

I am sorry to hear this customer's info may have been involved in fraudulent activity against their will. Their information was only sent to the mover they hired, [redacted]. That mover has advertised on our site for over 6 years, we have never received a complaint regarding any sort of...

criminal behavior by them, and we believe it is possible that other parties were aware of the details of this customer's move besides HireAHelper and the movers. But we understand this customer's concern and why they would think HireAHelper and/or [redacted] might be involved so we are investigating and discussing the issue with the movers.
Though at this time we have no idea if the movers are at fault or what actually happened we have issued a $100 credit to the customer's card as a courtesy. If the customer sends us something concrete showing those iPads were delivered and subsequently returned to the sender then pending the result our investigation we'll refund them the full amount.
The customer's documentation or any questions they might have can be emailed to [email protected] with Attn: Claims as the subject.
Sincerely,
[redacted]
Operations Manager
HireAHelper LLC

The damage coverage through HireAHelper does clearly exclude freight trailers. This is stated in on the "Insurance" page, in our Terms of Service, and in the confirmation email under "Important Info" that is sent to every customer. From that email:
"Freight Trailers: If you are using a...

freight trailer to move your belongings there isn't coverage for in-transit damages. Why? Because in our experience your possessions have a higher risk of getting damaged. Most trailers do not have air ride suspensions, which leads to a bumpier ride, and combine several shipments using bulkheads to separate them, which makes it harder to secure everything. But if you are dissatisfied with how the movers loaded the trailer you might be eligible for our Service Guarantee. You will need to show that you provided furniture pads, tie downs, and pictures before and after the move to receive the maximum reimbursement. Want to read more? Check out our Terms of Service."We are sorry that Ms * had a terrible move, and even though we believe her choice on how to ship her items was a major reason behind the damage per our Service Guarantee we did reimburse her the full $673.19 she paid for Lucky Mover's labor services. We also offered to send her an additional $673.19, so a 200% reimbursement on their labor charges, if she accepted that resolution to her claim, and provided us with some feedback on how we could better present the policy for freight trailers.
The email correspondence with her is attached, complete with screenshots of the several places where the freight trailer policy is stated. Our offer to send an additional $673.19 remains open, Ms * can contact us directly or through the Revdex.com if she would like to pursue that.

Hire-A-Helper was contacted and contracted to do a move for us- in regards to medical equipment that was being shipped for a medical mission for crippled children. The time was set and acknowledged by all parties. A shipping containment unit was coordinated with the move to be exactly at 12:00. When the time came, no movers were here. We called and was told that they would be there soon. The movers didn't show - we ended up doing the move ourselves because the containment unit had to be en route to Honduras. The movers showed up 5 hours later - at 5:00pm. I was told that my credit card would be credited back. I am still waiting for that to happen...in fact i'm fearful that the credit card information has been passed along to unscrupulous individuals.

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Description: Internet Services

Address: 3156 Vista Way #404, Oceanside, California, United States, 92056

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