History Maker Homes

HMH does not make good homes, concerning the yard and the warranty,  if the would truly read whst they have written, we have been accused of covering the swell with dirt.  AGAIN [redacted] told us he would not give us any info cocerning our windows blinds, because that is giving away trade secerts. We do not know whst is covered,  who makes our blinds or wind. This is house is trash,  those roses has died because of the lack of water drainage.  According to the people who build the HMH The bulder [redacted] does not truly inspect the homes, he sits in the truck, while not inspecting the home correctly

History Maker Homes has reviewed the recent response Mr.
[redacted] has submitted to the Revdex.com and respectfully, we reject his assertions.  History Maker Homes provided its response to
Mr. [redacted]’s desired settlement in the original Revdex.com complaint.  There is no evidence supporting Mr. [redacted]’s
claims and it appears that such allegations have been created to coerce History
Maker Homes to purchase the home because Mr. [redacted] has changed employment and
relocated to another state.  At present,
Mr. [redacted]’s home does not have any pending warranty requests however, any
future requests will be handled in accordance with the applicable warranty
terms and within our warranty processes.  Otherwise,
all further communications regarding Mr. [redacted]’s claims should be handled
through the dispute resolution procedures set forth in the contract.

HMH Lifestyles, LP’s Chief Financial Officer, [redacted], researched the facts leading up to the complaint by Ms. [redacted] and spoke to her on 7/26/17.  An agreement has been reached between the parties and we request the complaint be formally closed.Principal Management Group was hired by the Declarant for the HOA, [redacted] (also the developer), on January 29, 2016 as the first step in activating the HOA and turning it over to a homeowner controlled board.  The first notice to homeowners was mailed by Principal Management Group on May 1, 2016.  The board was elected and the HOA dues were set at $375 per home, per year.  Stewart Title collected the 2016 HOA dues at closing for all homes that closed subsequent to the activation of the HOA on May 1st, 2016.  The first closing, which had 2016 fees collected by the title company, occurred on May 17, 2016.  HOA dues have been collected on all closings that have occurred since that date.In corresponding with [redacted], Regional VP for Principal Management Group, we discovered that they were given a list of all current homeowners when they were engaged on January 29th, 2016, but they admitted that the list was not updated between January 29th and May 1st when notices were sent to homeowners. [redacted] said they checked ownership via the Tarrant Appraisal District (TAD) website later in the year and sent notices out for the 2017 dues for all owners reflected in TAD’s website.  We are unaware of the steps that were taken by [redacted], the newly appointed HOA board or Principal Management Group to contact the homeowners regarding elections, business meetings, etc. and do not have a listing of which homeowners received notices.  Ms. [redacted] purchased her home on March 22, 2016, and stated that she never received notice that the HOA was activated until 2 weeks before her 2017 dues were due.Principal Management has agreed to waive the 2016 dues and fees and HMH Lifestyles, LP has agreed to pay the 2017 dues and fees on behalf of our customer, Ms. [redacted].  Ms. [redacted] has accepted this offer and has acknowledged that she knows the HOA is now activated and she has agreed to pay dues going forward.  She plans to contact Principal Management Group directly to discuss the board, planned meetings, the budget and other items and she understands that the HOA is a homeowner run company established to directly benefit the homeowners of Wellington Point and protect the value and the beauty of their neighborhood.Should you need anything further regarding this complaint, feel free to contact [redacted], Chief Financial Officer of HMH Lifestyles, L.P. dba History Maker Homes at [redacted].Thanks,[redacted]

We appreciate the opportunity to provide a response to Mrs. [redacted]’ comments. As a home builder, we take the privilege of building our customers’ homes very seriously. History Maker Homes and our trade partners endeavor to build each and every home with the utmost care and attention to high...

quality. However, like the majority of home builders, we provide a home warranty in the event of any defects in the material used or defects in workmanship. This home warranty does have coverage terms as well as limitations which are detailed in the warranty coverage booklet that is given to our homeowners after closing. The workmanship and materials of the roof are covered by the warranty for a period of one year. This is the standard term of coverage for a roof under all the major home warranties. If for any reason a repair is required and completed within that coverage timeframe, this work does not restart the warranty coverage term. Furthermore, general guidelines for roof maintenance suggest that the roof be inspected by the homeowner, using a licensed roofer, on an annual basis. When the homeowner last contacted us on July 31st 2015, our customer service representative explained the warranty coverage limits to the homeowner and as a courtesy had the exhaust cap on the roof replaced. The homeowner stated to our representative that they understood the warranty coverage terms and that they would be completing the drywall repairs. We are confident that we have honored the terms of the home warranty and while we understand that home maintenance does carry various costs, we respectfully decline the homeowner’s desired settlement. If Mrs. [redacted] would like to contact our trade partners to receive quotes for repair work, we are more than happy to provide that information as well as provide home maintenance advice and guidelines for their home. Again, thank you for the opportunity to respond.

Good
morning.
Thank you
for providing us with the opportunity to respond to The [redacted] Family’s
compliant.  I presented the complaint as
shared on the Revdex.com site with our Customer Service Manager, [redacted], and asked
him to please investigate accordingly. 
Listed below is a...

satisfactory email exchange between [redacted], the
Customer Service Representative assigned to the [redacted]’s home and Mr./Mrs.
[redacted].  Based on this exchange, we
consider this complaint resolved.  Thank
you!

My yard was not altered, each time [redacted] comes to the house he tells us, it is acceptable, [redacted] told My son [redacted], that we needed to run the sprinkler system to even out the yard. the yard is still unlevel, History Maker knows that do crappy work. Yes they did place drain in others homes, but not until many calls, and complaints. When I ask about the windows and blinds, I was told by [redacted] he will not give us the trade secrets.  The extra dirt was the clay dirt, under the ground  the men took my dirt that I purchased and trashed it, with asking me, which also had elephant ears (15) . Again my sprinkler system is flooding my neighbors yard. This has nothing to do with my drainage. [redacted] always have a stupid excuses, this company does bad work.  God is not first in their business. The Ground is not level, no one contacted me about the hole in the screen, on the blinds so I do not know what is under warranty, I have NOT received any information on this house. On Tuesday, my air conditioner repair told me that I should have received a book on my air condition unit, from the builder (have not received it). The rain does not have anything to with the sprinkler system.  However I have complain since 2014 But know I have alter the swell, what happened to all the complaints for 10 months, prior to  using to dirt. The is company is a BIG FAT LIAR I have pictures prior to placing the dirt and the new grass  and my yard was a complete mess. .

Revdex.com:Once the refund is recieved, I'll close this case. As of 2-7-18 the refund has not been received. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for the opportunity to
respond to Mrs. [redacted]’s complaint. We regret that we were unable to retain the
[redacted] family as lifelong HistoryMaker homeowners. Whenever a buyer is
executing a contract, the clauses within the contract are explained to our
customers as well as the...

company’s policy regarding the earnest money. Please see the attached contract copies which
show that both Mr. and Mrs. [redacted] were made aware of the ‘Purchaser’s Default’
clause and acknowledged the possible costs of defaulting on the contract (see
Ref #1 of the attached). The contract is also specific as to the terms of
refunding the earnest money. This paragraph was initialed by both Mr. and Mrs.
[redacted] signifying agreement to the terms of the contract (see Ref #2 of the
attached).
In regards to the payment of the
education fund, every executed contract that HistoryMaker Homes has entered
into with Heartland homeowners has included the payment of the education fee
through incentive monies that HistoryMaker Homes provides to the buyers. Mr.
and Mrs. [redacted] were made aware of this fee at the time of executing the
contract (see Ref #3 of the attached) and initialed their agreement.
When the original contract was executed,
the buyers were informed of the 8x10 patio but that it was only available IF
the covered patio option was selected and they did not select it at that time.  A 3x3 stoop is the standard feature in that
community.  It is possible that this
option was misunderstood by the customer at the time of contract.  This was remedied in the revised contract
(see Ref #4 of the attached). The storage option was an internal
miscommunication that has now been corrected. We apologize for the confusion
that this caused the buyer and it too was remedied in the revised contract (see
Ref #4 of the attached).  In the
complaint, Mrs. [redacted] states that she was not told what the standard features
of the home would be however, the standard features of the homes are detailed
in the ‘Signature Series for Heartland’ sheet which is initialed by the buyers
at the time of contract (see Ref #5 of the attached).
HistoryMaker Homes did everything
we could to create a home that would delight Mr. and Mrs. [redacted] and we are
disappointed that we were unable to meet their needs.  We even included an additional $1500 in
showroom incentives for Mr. and Mrs. [redacted] but ultimately the options we
provide weren’t to their satisfaction. 
HistoryMaker Homes has fulfilled our obligation as outlined in the
contract yet we are willing to not pursue the ‘Purchaser’s Default’ of $5000 as
a show of goodwill to Mr. and Mrs. [redacted]. 
We will be retaining the earnest money for the costs we have incurred
and pursuant to the terms of the contract. 
This is a fair compromise for mutual parties and we wish Mr. and Mrs.
[redacted] the best in their search for a new home.

We appreciate the opportunity to provide a response to Mr. [redacted]’ complaint. As a home builder, we take the privilege of building our customers’ homes very seriously. At History Maker Homes, we partner with our trade partners to build each home with the utmost care and quality. Please find the...

following documents attached to this response:• Two service calls conducted at the residence dated 7/20/2017 and 8/31/2017.• The calculations, ([redacted]) done on his home to determine the correct equipment and tonnage needed. With respect to the service call dated 7/20/2017, the technician noted, “I didn’t see anything wrong with the cooling system.” (See Notes). Per Mr. [redacted]’ request, another service call was conducted on 8/31/2017. The technician noted a problem that needed attention and offered the homeowner a resolution. The homeowner declined and stated “I believe the unit is too small”. He agreed to coordinate with the technician by phone to correct the issue after verifying the unit size. To our knowledge, the repaired work has not been performed to date. (See notes)As shown on the attached [redacted] calculations, the home requires a 2.5-ton system, which is what is currently installed.It should also be noted that Mr. [redacted] closed on his home 11/30/2012 and that the first request made to us was on 8/8/2016, well outside of the warranty period.We are confident that we have honored the terms of the home warranty and have the correct unit installed. While we understand that homeowner maintenance does carry various costs, we respectfully decline the homeowner’s desired settlement. Again, thank you for the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because: as I have stated before, before  the 1year builder warranty expired, I have met with [redacted] (builder warranty rep) to make a list of issues to be resolved and the cabinet paint peeling is one of them. Over the period of 4 months, I have called [redacted] but always got push aside. [redacted] mentioned he will put this list into his database. Anyhow, I have just completed the warranty written request as suggested but I need a resolution to this complaint (not just being redirected once again).
Regards,
[redacted]

We appreciate the opportunity to share our input re Mr. [redacted]'s response.  HMH is committed to building quality homes for our buyers and we do stand behind our work and our trade partners. We've been in business for over 65 years and in partnership with some of our trades for over 3 decades.   Please see below re our response to Mr. [redacted]'s complaints:a. The sprinkler system installed is equipped with adjustable settings.  A simple setting change will prevent any flooding.  Mr. [redacted]'s yard drainage is designed to flow into the neighbor's backyard and then onto the street where this is an inlet to accept the water.  b. As mentioned before, we did commit to reroll the backyard - which is now planted with numerous rosebushes.c. [redacted], our Customer Service Manager,personally visited with the [redacted]s during a recent rain shower and noticed that the drainage system was indeed working properly.d. We are unsure what Mr. [redacted] means by us withholding trade secrets regarding our windows.Should Mr. [redacted] have any warrant-able requests re his home, we welcome him to follow our normal submittal procedure and will review each inquiry upon receipt.Based on this information provided today, coupled with what we previously submitted in regards to Mr. [redacted]'s original complaint, we ask that this file be closed at this time.Thank you for your understanding and help with this matter.

Your response to my complaint lacks any understanding on the situation we experienced.  It also lacks any ethical responsibility of the homebuilder to correct a faulty product they represented, built and held myself responsible for.  I will pursue further arbitration through History Maker Homes.  In addition, The Attorney General is investigating my complaint, as well as HUD, RESPA and my mortgage lender.  I am in no way satisfied with any responses received by your company.  I am sure if this matter had affected your own home, wife, children or pets, you might actually understand some of the nightmare we experienced.  God be with you.
Regards,
[redacted]

I have contacted Mr. [redacted] and we are scheduled to meet at his home on July the 18th at 1pm to address his list of concerns. [redacted]Customer Service ManagerHistory Maker Homes

HistoryMaker
Homes is grateful for the chance to respond to Mr. [redacted]’s complaint.  We have been working with the homeowner and
the contractor that installed the dehumidifying system in order to find a
solution to the condensation issues. The current action plan includes replacing
the...

dehumidifying system, replacing the windowsills and a thorough cleaning of
the windows.  Mr. [redacted] is amenable to the
plan and the contractor will be scheduled to commence work as soon as possible.
The homeowner is a conscientious participant in our repair efforts and we are
confident that the issue will soon be resolved.

We appreciate the opportunity to offer
a response to Mr. [redacted]’s letter to the Revdex.com dated March 13,
2016. History Maker Homes uses model
homes to showcase the features offered in our homes, some standard and others
optional, as well the fit and finish of the homes. ...

These model homes are often the primary setting
of homeowner interaction. The features and colors for each model home are
carefully selected from the list of available options.  While not the case in this circumstance, we
reserve the right to change products as the market or our construction means
and methods require.
Our Homestead model, the community
of the subject home, showcases ceramic tile in the kitchen and carpet the
adjacent living room, we offer the attached pictures showing the kitchen and
living area in this configuration. 
(Please see attachments titled REF#1 and REF#2)  The only area with hardwood flooring is in
our sales office space, which is temporarily located in the garage space and is
not a permanent part of the featured home. 
At our showroom, located in North Richland Hills, Mr. [redacted] requested hardwood
floors in the kitchen and our design staff informed him that it was not an
available option. With respect to the kitchen
cabinetry, the cabinets featured in the model are available options, which Mr.
[redacted] chose to add to the home.
With regard to the sanitary sewer
line break, we sincerely apologize for the inconvenience that Mr. [redacted] and
his household experienced. As soon as Mr.
[redacted] notified us of the plumbing break, our personnel and plumbing contractor
promptly responded.  The repair work was
completed and the sewer line operation was restored very quickly. Our records
indicate that Mr. [redacted] did not submit any additional or supplemental repair
requests after this incident.  Further,
our records show, and Mr. [redacted] verbally confirmed on March 16, 2016, that
there are no open issues with the subject home.
Mr. [redacted] has requested that
History Maker Homes purchase his home because of these events.  While we regret that Mr. [redacted] experienced the
sewer break we expediently responded and corrected the problem and to this day
the system operates as it should.  As
such, we have informed Mr. [redacted] that we will not purchase his home.  It is our understanding that Mr. [redacted] has
placed his home on the market and has or is in the process of relocating from
the Fort Worth area.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We appreciate the opportunity to respond to Ms. [redacted]’ concerns.  Currently, we are working with Ms. [redacted] in
selecting one of the completed homes in the same desired community and are
confident that all parties will reach a mutually beneficial resolution.  We do regret having made...

Ms. [redacted] feel that
her home was of little importance to us. 
All of our buyers are important to us and building their home is an
honor we highly value. After reviewing Ms. [redacted]' complaint, the VP of Sales
and VP of Construction were notified and asked to research the details of this
contract.  Following is an account of how
this situation came about:
After the record-breaking floods in April and May, many homes
under contract had to be pushed back in the construction schedule.  Our trade partners worked diligently to catch
up with all of the foundation starts which then caused framing starts to be
delayed. This domino effect created a larger-than-expected backlog.  This unprecedented rainfall event created a
challenge for the entire industry.
In looking into this concern it was discovered that a Spec
flier was in place at the time of contract and it indicated the “projected”
closing month for this home would have been September 2015.  In a normalized situation this home would
have started earlier and very likely would have finished in September. Due to the weather delays and ongoing trade
labor shortages this home is now scheduled to close in November.  However, the closing date for this home is
subject to flexing beyond that time frame if trade shortages continue or if
there are additional weather related non-work days.  Closing dates are typically set whenever the
carpet is installed.  The average build cycle, in the current DFW
housing market, from contract to close is between 7-9 months.  If this home is completed in November, the
build time would be 5 months between contract and close.  
In regards to communication, we believe this buyer can expect
weekly updates from her Sales Counselor going forward.  We understand the buyer’s situation and
sincerely apologize that due to the circumstances listed above we were unable
to deliver this home in the time frame originally expected.
As previously stated, we are
currently working with the buyer and are confident that a positive and mutually
beneficial resolution will be reached. 
Thank you again for this opportunity to respond.

We have reviewed the complaint [redacted] and wish to respond accordingly. Regarding the permit being released to start construction, our records indicate that the first submission for permit was on May 2, 2017 and subsequently rejected by the city due to their monotony rule. The monotony rule...

does not allow for the same or similar elevation to be built within 3 consecutive homes or the same three across the street.We resubmitted the new plans for permit on July 18, 2017 and the permit was released to History Maker Homes on September 14, 2017.  This municipality normally releases permits within four to six weeks of submission.Once the permit was received, construction began and the slab was poured on October 27, 2017 and framing began approximately two weeks later on November 13, 2017.  The home is scheduled to be complete on February 5, 2018.  The normal build time for one of our homes is approximately five months and this home will meet our standard timeline.  The Construction Manager has been providing weekly updates to buyer about the home’s progression. The buyers requested that their realtor be added to the contract after it was written and that is against company policy and the request was denied.We understand the frustration caused by the delay in starting the home due to the monotony rule, but we explain to our buyers that we cannot always control the timing of city approvals which impacted the building of this home.We appreciate the opportunity to respond.Sincerely, [redacted]Customer Service ManagerHistory Maker Homes