Ho Wah

I have several more pictures however I’m unsure of how to send more than at a time.?

The employee in question was a Miss T [redacted] B [redacted] she did in fact bump into a Denali in MrW***s BMW THe police were called to the scene and Mr W [redacted] did not want to file a report due to having to turn into the DMV I can provide a statement from the officerMr W***s incident form that he filled out himself stated that the bumper separated from the support theres no way he could know this when he would not raise the hood at the scene, he didnt even have the car looked at by a body shop at this pointMr W [redacted] stated the car was not drivable but he drove it away from the scena all the way to North Carolina and back We offered to fix the damages that our investigation proved we were responsible for Mr w***s wife wants us to write a check to them personally which is not our policy it is our policy to write the check to the body shop fixing the carWe met with Mr W [redacted] at a local body shop and he said he was fine with us fixing the dent in the bumper and the headlight but he wants the check written to him personallyOur investigation concluded that we are responsible for the dent only, and we will not write him a personal check But we have tried to fix the damage MrW [redacted] and wife are not happy with our findings or our offer

Yes ma’am it is sending now, thank you for your help with this issue, we greatly appreciate it.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, N [redacted] S [redacted] We we’re told by the officer that due to it being on personal property it was more of a hassle to file a report & were persuaded out of doing so which was our original intention of calling the policeNot once has this business offered to fix all damage done to the vehicleAt the time of incident you can plainly look at the car & see the bumper pushed down & back off the support, when the girl side swiped the pole (which was witnessed)while backing up it put a slice in the tire which then began to leak leaving the car not drivable unless the tire is refilled several times throughout traveling timeThankfully we didn’t open the hood in Seneca because the first body shop had to fix the latch in order for it to close & lock down fullyInitially they said get estimates, we did thatThen they said the estimates included repainting the entire car, I verified it was only the hood the shops quoted for & even told them to take that cost off as the new hood would be black & be what we have nowT [redacted] then said they wanted to check LKQ for parts to repair/replace the damaged areasWhen I asked who would be doing the actual work she stated “take it wherever you want”Not once did I request a personal checkI have all pictures & screens shots of the vehicle & what I requested from Premier Car Wash c/o T [redacted] Today the car was brought to a body shop of their choosing & the gentleman at the body shop would not deal with themAfterwards R [redacted] told us that they will only cover the hood, headlight, that is not acceptable, I don’t think I’m being irrational asking them to fix it as it was prior to their employee damaging the vehicleInstead of working to fix the problem, both T [redacted] & R [redacted] continue to voice that since it’s an older car it’s garbage & not worth anythingMy husband did state today that since he has done the majority of the work on the vehicle himself & they have an issue with the amount of the estimates that if they paid for the parts to replace/repair he would do the work himself & save them a thousand dollars in labor fees, which in my opinion is unfair to us but we are trying to work with them to resolve the issueI’m assuming that’s why they said we are requesting a personal check

Yes ma’am it is sending now, thank you for your help with this issue, we greatly appreciate it

I was not inside the building when the manager stated to him to get the estimates & they would fix it, he was inside speaking to her while I was on the phone with my insurance company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted]

On June 13, this customer came into the carwash to wash her vehicleAfter her vehicle was done she left the facility and came back 1hr later to say there was damages to her window trim of her vehicleShe stated that it was a brand new vehicle and that it happened when she got the her car washed As I was looking around the vehicle she had the same damages on top of the vehicle where the trim is at for the roof racks on the passenger side (a few dots)I explained to the customer that there is no product that we have that will do this kind of damageShe just pointed out the trim on the windows but as I was inspecting the vehicle I pointed out the other parts of the vehicleI also pointed out that she had bumper damage to the vehicle in which she had no clue aboutFrom this time I explained to the customer that it was not us that did the damages and she was alright with itAlmost to weeks later she stated she went to the dealer and the dealer told her that it was the car wash that did it and she wanted us to pay for itI have yet to receive any phone call from her insurance company about these damages as my cashiers are really good at writing down who calls and passes that information on to me if I cannot receive the phone calls at that momentIf it was our chemicals it would be over the whole vehicle as I have seen many vehicles with the same trim come into our facility with the same damages before getting a car washWhen we prep the vehicle, we just use a degreaser to spray down the side mirrors and front bumper of the vehicleWe do not spray down the top of the vehicle as this part had the same damages (a few dots on the passenger side)If this happened inside of our tunnel we would have noticed it on several vehicles that came out right after hersThen from there we would shut down our facility and get our maintenance worker to find out what exactly happened and pay for all damages on the vehicles that were damaged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
N*** S*We we’re told by the officer that due to it being on personal property it was more of a hassle to file a report & were persuaded out of doing so which was our original intention of calling the policeNot once has this business offered to fix all damage done to the vehicleAt the time of incident you can plainly look at the car & see the bumper pushed down & back off the support, when the girl side swiped the pole (which was witnessed)while backing up it put a slice in the tire which then began to leak leaving the car not drivable unless the tire is refilled several times throughout traveling timeThankfully we didn’t open the hood in Seneca because the first body shop had to fix the latch in order for it to close & lock down fullyInitially they said get estimates, we did thatThen they said the estimates included repainting the entire car, I verified it was only the hood the shops quoted for & even told them to take that cost off as the new hood would be black & be what we have nowT*** then said they wanted to check LKQ for parts to repair/replace the damaged areasWhen I asked who would be doing the actual work she stated “take it wherever you want”Not once did I request a personal checkI have all pictures & screens shots of the vehicle & what I requested from Premier Car Wash c/o T***Today the car was brought to a body shop of their choosing & the gentleman at the body shop would not deal with themAfterwards R*** told us that they will only cover the hood, headlight, that is not acceptable, I don’t think I’m being irrational asking them to fix it as it was prior to their employee damaging the vehicleInstead of working to fix the problem, both T*** & R*** continue to voice that since it’s an older car it’s garbage & not worth anythingMy husband did state today that since he has done the majority of the work on the vehicle himself & they have an issue with the amount of the estimates that if they paid for the parts to replace/repair he would do the work himself & save them a thousand dollars in labor fees, which in my opinion is unfair to us but we are trying to work with them to resolve the issueI’m assuming that’s why they said we are requesting a personal check.

Yes ma’am it is sending now, thank you for your help with this issue, we greatly appreciate it.

The employee in question was a Miss T*** B*** she did in fact bump into a Denali in MrW***s
BMW THe police were called to the scene and Mr W*** did not want to file a report due to having to turn into the DMV. I can provide a statement from the officerMr W***s incident form that he filled out himself stated that the bumper separated from the support theres no way he could know this when he would not raise the hood at the scene, he didnt even have the car looked at by a body shop at this pointMr W*** stated the car was not drivable but he drove it away from the scena all the way to North Carolina and back We offered to fix the damages that our investigation proved we were responsible for Mr w***s wife wants us to write a check to them personally which is not our policy it is our policy to write the check to the body shop fixing the carWe met with Mr W*** at a local body shop and he said he was fine with us fixing the dent in the bumper and the headlight but he wants the check written to him personallyOur investigation concluded that we are responsible for the dent only, and we will not write him a personal check But we have tried to fix the damage MrW*** and wife are not happy with our findings or our offer

Communication with T*** & part of damage to vehicle, it would only allow pictures however I have approximately including the estimates, owner of the Yukon’s business card, officers card & call number.

I have several more pictures however I’m unsure of how to send more than at a time

If the customer would like to bring her vehicle here we will show her that it was not any of our chemicals that damaged her vehicleWe can tape a good spot that is on the already damaged part and she is more then welcome to sit outside with us while we use the same chemicals we used the first time on her vehicle

On June 13, this customer came into the carwash to wash her vehicleAfter her vehicle was done she left the facility and came back 1hr later to say there was damages to her window trim of her vehicleShe stated that it was a brand new vehicle and that it happened when she got the her car washed
As I was looking around the vehicle she had the same damages on top of the vehicle where the trim is at for the roof racks on the passenger side (a few dots)I explained to the customer that there is no product that we have that will do this kind of damageShe just pointed out the trim on the windows but as I was inspecting the vehicle I pointed out the other parts of the vehicleI also pointed out that she had bumper damage to the vehicle in which she had no clue aboutFrom this time I explained to the customer that it was not us that did the damages and she was alright with itAlmost to weeks later she stated she went to the dealer and the dealer told her that it was the car wash that did it and she wanted us to pay for itI have yet to receive any phone call from her insurance company about these damages as my cashiers are really good at writing down who calls and passes that information on to me if I cannot receive the phone calls at that momentIf it was our chemicals it would be over the whole vehicle as I have seen many vehicles with the same trim come into our facility with the same damages before getting a car washWhen we prep the vehicle, we just use a degreaser to spray down the side mirrors and front bumper of the vehicleWe do not spray down the top of the vehicle as this part had the same damages (a few dots on the passenger side)If this happened inside of our tunnel we would have noticed it on several vehicles that came out right after hersThen from there we would shut down our facility and get our maintenance worker to find out what exactly happened and pay for all damages on the vehicles that were damaged

I was not inside the building when the manager stated to him to get the estimates & they would fix it, he was inside speaking to her while I was on the phone with my insurance company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

I have several more pictures however I’m unsure of how to send more than at a time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.?
Regards,
*** ***

The employee in question was a Miss T[redacted] she did in fact bump into a Denali in Mr. W[redacted]s...

BMW . THe police were called to the scene and Mr W[redacted] did not want to file a report due to having to turn into the DMV.  I can provide a statement from the officer. Mr W[redacted]s incident form that he filled out himself stated that the bumper separated from the support theres no way he could know this when he would not raise the hood at the scene, he didnt even have the car looked at by a body shop at this point. Mr W[redacted] stated the car was not drivable but he drove it away from the scena all the way to North Carolina and back . We offered to fix the damages that our investigation proved we were responsible for . Mr w[redacted]s wife wants us to write a check to them personally which is not our policy it is our policy to write the check to the body shop fixing the car. We met with Mr W[redacted] at a local body shop and he said he was fine with us fixing the dent in the bumper and the headlight but he wants the check written to him personally. Our investigation concluded that we are responsible for the dent only, and we will not write him a personal check . But we have tried to fix the damage Mr. W[redacted] and wife are not happy with our findings or our offer