Hobson AC

Our second technician stated that the problem was created by the loss of refrigerant The refrigerant was lost due to the leak in the system, which was found during the first call They do not contradict each other The second technician's findings echo what the first technician discovered when he found the refrigerant leak The compressor problem was not created by the first or second technician, but from the refrigerant leak that was there prior to our first call, and was found and clearly noted on our invoice

Complaint: [redacted] I am rejecting this response because: There has been no refund to date Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
I want to reopen my complaintThis company did not do what they said they would when I closed my complaint They said they would have to wait until a service manager came out and assesed the damage that they causedIn the meantime they could send out a tech to look at the original reason they came out and didnt fixthey came out and fixed it but charged me again and never sent someone to as the $damages I am out of do to their errorI called back and they promised he would come out and he never didI am now filing suit in small claims court unless they want to refund me $without going to courtI also want my complaint permanently on file as this is consumer fraud Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The payment posting was delayed by the credit card company but I do show it posted now Thank you for following up.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I was told the compresser wAs and there was nothing he could do for me but replace the system He did not tell me the grin was low and could of not see the a coils he did not go in the atticHe never did anything but church Amos and freon leval

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11549039, and have determined that this does not resolve my dispute
The following statement is my rebuttal to the business’ reply: On June 17, 2016, a service representative from Comfort Experts, Incresponded to a service request that my upstairs AC unit was not coolingThe representative claimed that my unit needed a new dual run capacitor, which would repair my ACUpon asking the representative to inspect the AC freon system and levels in addition to any other parts on the unit, he replied that the dual run captor would resolve the cooling issueAfter being verbally guaranteed that my problem would be resolved, I proceeded to give the representative my Bank of America debit card information for payment, which he wrote down on a company documentConcerned about the security of my personal information, I expressed my concern to the representative and he assured that my information would be secureHowever, over the course of the next few days, my AC did not seem to cool optimally and ultimately stopped cooling that week, and I discovered unauthorized online debit transactions placed on the weekend of the service (June 17, 2016) which I am confident can be traced back to the company’s inability to secure my personal information. Moreover, because of the fraudulent charges on my account and claim that the problem with my AC had been resolved, I no longer trusted Hobson Air Conditioning, Inc/ Comfort Experts, Incto properly conduct any additional repairs on my AC unitAs a result, the following week I scheduled for another company to come out and inspect my upstairs AC unit, which was not coolingUpon their inspection, they found that my system needed (1) a pound of freon after observing low freon levels and conducting a leak test on freon lines finding no leaks were present, and (2) a replacement of the condenser fan motorNote: I have attached the documents from the second contractor’s findings and repairsSince this work, I have not had any issues with the upstairs AC unitUpon receiving a written invoice on July 6, (attached to this communication) from Hobson Air Conditioning, Inc./ Comfort Experts, Inc., I immediately notified the business of my grievance via the filing of a formal complaint in disputation of charges with the Revdex.com and attempted to follow up with the company via email with no reply to my emailsFor these reasons as stated in this and the former communication, I am disputing the charges of $ Regards, *** ***
Regards,
*** ***

$refunded to the credit card on 11/

We are in the process of refunding the amount agreed uponPlease allow 7-business days. Thank you

We are going to refund the $

At this point, the customer has not paid for the services rendered by our company in questionWe have never received a call from Mr*** expressing a concern about the quality of service nor do we have a copy of where the other contractor was out to fix thisWithout these two things it
is difficult to come to a resolution. Thanks

We have received and reviewed the complaint and concerns of the customerHowever, we are unable to refund the money the are asking for due to the fact that the charges are valid for repairs we have done on the unitsCustomer's Amana units are under a parts warranty with the manufacturer and we did
honor the cost of parts for the repairsWe discounted the part cost on 9/ for the universal blower motor ($46) and we have offered to refund the $parts cost for the 7/replacement of the dual run capacitorI have attached invoices and the warranty information from the Amana websiteWe apologize for any unprofessional conduct from anyone in our company and that we are unable to fully resolve this to the customers satisfaction, however, all of our pricing for repairs is published and we had consent to do the repairs at the published price

I have attached the invoices from the 2 jobs customer has referred to in this complaint.  We installed this unit at this property 06/13/2009. At that time, we included a 1 yr parts and labor warranty. The equipment had a 5 yr warranty on the  compressor and 10 yr warranty on the heat...

exchanger from Goodman. The customer did not have us back out to do any service on the equipment from 2009 until they called us 5/13/14. They called in because they were having an issue with the air conditioner. We sent our tech out and what he found was a leak in the evaporator coil(noted on the invoice). He did repairs that day as noted on the invoice which included adding refrigerant to the system because it was low due to the leak. Technician indicated in writing that the repair was not guaranteed and it was a 50/50 shot if it would work. Customer called back because the system was not cooling again and we sent a 2nd technician out. He found the same thing as our first tech. System was low on refrigerant due to a leak in the evaporator coil. The under charged system would contribute to damaging the compressor but that is not at the fault of our technician or our company. The leak was in the coil when we arrived for the first time in 6 years since the installation of the system.

Hi Mr. [redacted], We just chat via Yelp and I expressed then that we would like to come to a resolution for you. I am awaiting you call so that I can get our service manager involved. I do not feel like the Revdex.com should have to be involved at this point as we are willing to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is to confirm that this claim still remains unresolved and that there has not been any contact or refund from the company. Thank you,  [redacted] Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is not true. The cosmetic repairs were done to the ceiling in my master bedroom which is below the attic. They had a chance to look at the damage once when they sent a service technician out but they said that the only way they can be paying me back for something is if they send a service manager which they failed to do for two more weeks they had every opportunity to come out but did not and I am no longer going to accept their lack of customer ervice. their apology to me for making an error in scheduling the manager to come out is not my problem. it is their lack of organization. Furthermore I have filed suit in small claims court and they will be served any day now so I do not really care at this point about anything until I am paid back the monetary damages I'm due.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

selectProblem:This is in reference to complaint #[redacted]. The company stated the compressor only had a 5 year warranty - this was false; it had a 10 year warranty. They stated we did not have them come out until 2014 when the A/C went out. Also false, we had a Gold membership agreement that guaranteed Comfort Experts to do an annual checkup. If they performed the checkup as promised in 2013 then we would not have had any leaks; if they did in fact come out and did not detect any leaks then this also negates their argument. They further claim their 2nd tech found the same problem as the first-that the refrigerant was low. This is false. I have both receipts and the second does not indicate that the 2nd tech found a leak, added or 'charged' the freon or repaired the compressor Comfort Experts' first technician broke. The 2nd technician VERBALLY confirmed the first did not push the freon through the compressor properly. Their warranty of service written on their corporate website states - in verbatim: We fix it right or it’s free We guarantee that the repairs on your equipment are fixed right or the ac repair is free. If a repair fails during the same season, we will repair it again absolutely free. The first receipt is dated 5/13/2014, the second is dated 7/9/2014--these two dates are within the same season. If the freon was low during the second visit nothing was mentioned verbally nor is there any written notation on the receipt whatsoever. For a company to break a part that was UNDER warranty, then claim liability but not replace the part as stated on their website, THEN to rescind any liability is subject to prosecution in a court of law.TranslateDesired Resolution / OutcomeDesired Resolution:ReplacementselectDesired Outcome:I have written documentation from both the manufacturer as well as On Time Experts - our new contractor - that the compressor was under warranty at the time of freon charge in May 2014. Also at the time Comfort Experts broke the compressor up until that point it was in perfect working order; the only items the first technician had to perform was a minute freon charge and a leakstop to seal the tiny leak he stated "was too small to exactly pinpoint, so this is your best option." No parts were non-functioning at the time of the May 2014 service. Hobson Air/Comfort Experts is 100% liable for the new units we had to replace this year. We have documentation stating On Time's observation of the previous contractor's "substandard industry work" and the damage it caused to our entire system. We seek damages in the amount of $6,200 or this will go to court.