Hoffmann Brothers Reviews (%countItem)
Hoffmann Brothers Rating
Address: 1025 Hanley Industrial Ct, Brentwood, Missouri, United States, 63144
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+1 (314) 256-2716 +1 (314) 256-2970 +1 (314) 664-8574 |
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They did an amazing job installing our new water heater. The guys that came out told us they'd bring the equipment in, get the old one out and then head to lunch. They were back within the hour and worked quickly to get everything done in a timely manner. They checked all the sinks and showers for good flow. When he checked the kitchen sink it had bad flow and the gentleman had me take out all the stuff under the sink so he could get in there and fix it. They were here almost an extra hour so he could fix the issue-an excess of sediment had built up with the new install. I was very thankful they were here in the issue happened so it could be resolved. I will hire them again in a heartbeat.
Thank you for your five star review. We always strive to be both efficient and professional in every task, and are glad you experienced this with your water heater installation. Thank you for your continued business!
Our Hoffman Bros technician Cole did a great job for us today in Glen Carbon. He identified the issue quickly, replaced the part, cleaned the area up nicely. We would highly recommend, and will call again for any appliance repair issues in the future.
We are pleased to hear you had such a positive experience with your Appliance repair. We will be sure to share this review with Cole. Thank you very much for your five star review and business!
Had our air ducts cleaned. Jeff did a great job....very efficient and he knew his stuff! Answered all my questions. Job well done!!
We appreciate your five star review! We will share this with Jeff and our entire team. Thank you for choosing Hoffmann Brothers for your air duct cleaning!
I was a member of the home maintenance program. I called for a plumber for the shower and hot water handle shut off to the sink in my master bathroom. I was told to replace the shower would be $1300, to repair $548 if the parts could be found. The parts could not be found. S o I opted not to have the shower fixed. When the plumber was done he sent an email invoice that stated he replaced 2 30 inch water lines and the amount was $0.00. 2 days later I was looking at my bank account and Hoffman brothers charged my bank account $568, without my knowledge. When I call, I spoke to Ross. He stated that I was billed wrong and the amount should have been $399, so he would refund me 169. I do not understand why 2 lines had to be replaced for 1 handle and he never stated that he was changing them. My invoice say 0.00. I still do not have an invoice for the 399. They should not be allowed to just charge my account at their will without my knowledge, especially when the invoice they sent me said $0.
We
are sorry the customer is not happy with the service. This was a tenant landlord situation and our plumber was dealing with the
tenant. Our plumber was having IPad issues is why she got a zero dollar invoice
email. A paper invoice was left with the tenant for $589.
Both the shower and sink were not flowing well and had a leak. We disassembled
and cleaned both the shower valve and sink faucet valve then replaced two lavatory
supply lines on the faucet. Everything was flowing and working. We spend over
two hours. The owner called in late Friday afternoon concerning the invoice and we
provided a credit adjusting the bill from $568 to $399 then emailed a copy of
the new invoice. She was not aware of the lavatory supply lines being changed
as her tenant did not explain that to her. Once we explained everything to her
she seemed fine.
We understand how confusing this
can be when you are not on the job site and having to rely on the tennant for
information.We have since located the parts
for her shower valve. If she wants the parts replaced we will do so for the
original total price of $589. She would owe an additional $169.
I left a voice mail that we wanted to work something out with her.
She can call me on my cell any time ***.
Thanks
How is this a tenant landlord when I am the owner of the house and that is the bathroom I use. I called them on monday. With their home agreement I can get a plumber in my house in 24 hours. They could not accommodate that. They were talking g to my daughter. I was on the phone with the plumber on the phone. He never said 1 word about replacing water lines. I would never have agreed to repairing g anything with the cold water. He was there for the hot water handle on the sink. They never had permission to do that repair. Then charged me without my knowledge for an unapproved repair.
We are sorry you are not happy with the service. I called your husband and provided the information he requested. He did not ask for an additional refund on top of the refund we had already provided. He also did not realize that we had spent 2.5 hours disassembling and cleaning both the shower and sink valves plus replacing the water lines. They were all clogged with debris. The flow improved after we were done.
We want to work with you on this.
Please call my cell ***. I am sure we can work something out.
Thanks
Complaint: ***
I am rejecting this response because:
No it is not satisfactory. He was not in the house for 2 and half hours. He was in his van for about half of it. I still do not have an answer as to why the cold water line was replaced. We called about the hot water handle. It was leaking at the handle and no where else. We had a bowl under the handle. At no time did anyone explain to myself or my husband as to why 2 water lines were replaced. I was on the phone with the plumber less than half an hour after he was there. He knew by that time the shower valve was not getting replaced. The plumber did not want to repair the shower valve he want to replace it and charge us more. He said he would only repair it if the parts could be found . He knew 10 minutes later the parts could not be found. That just shows he did not look because he wanted the higher bill.
Also after speaking to my husband, he did speak to someone from hoffman.
But never stated anything about the water line being clogged this is
the first we have heard of it. Jeff, my husband, also asked for a
detailed invoice breaking down parts and labor.
We still as of this very seconnd on March 26, still do not have any
invoice. Not for the $565, or the $399. All we have is the $0 one sent
to us from the tech. Hoffman did send a statement showing what they
charged us and the partial refund. I showed be allowed
to see an invoice.
Sincerely
We always want to do what is fair and if we made any mistake we would refund more money. Many of the items in *** response are factually incorrect. I have reached out and spoke with *** husband and he seemed ok after he understood what we did.
Here are the facts:
***as not at home when the work was done. Only her daughter was home. I can imagine this can create some confusion not being at the job and hearing things indirectly. *** stated we were not on the job for 2 1/2 hours. Our plumber arrived at 7:00 am and left at 9:39 am. We electronically track our technicians with gps. Our technician did spend some of this time on the phone in his truck trying to find the parts.
The customer called our office and to have us out to fix the shower and faucet. We found one leaking and the flow rate to be very low on each. After removing the valves we found them full of calcium and disassembled each valve to clean them out. The pipes feeding the sink valves are smaller pipes and were lined with calcium impeding the water flow. These could not be cleaned so they were replaced. Everything was working and flowing well when we left.
We believe there is value in the work we performed. We already refunded $169. I was hoping *** could call so we can figure out what the correct value is.
I think this would be better done over the phone and have tried to reach out to *** and she has not called me. ***
Thanks
Complaint: ***
I am rejecting this response because: Once again, *** is missing the point. The tech left the residence at 9:06 am, this is the time on the call log when my daughter called and said he was done. She then got in the shower and went to work, where she is on a camera by 9:30. So it is a fact that the tech was not in the house till 9:37. I understand you track them by GPS, however if they dont move the van and are just sitting there, and that should not be charged to me.
Yes he spoke to my husband. ***, my husband asked him for 1 thing. A copy of the invoice. We still do not have an invoice. The one the tech sent has the amount of $0. We deserve to have an invoice showing itemization of the bill. This is not an unreasonable request. *** just sent us a statement of account. This shows what we were charged and the refunded amount.
There is nothing to discuss with ***. I spoke to the tech. Let me repeat that I SPOKE TO THE TECH WHILE HE WAS AT THE HOUSE. AT NO POINT DID HE SAY ANYTHING ABOUT CLEANING OR DELIMING. HE DID NOT SAY ANYTHING TO ME ABOUT REPLACING LINES. WE DID NOT CALL ABOUT THE COLD WATER, ONLY THE HOT WATER.
I do no understand why *** continues to act as if he does not understand. The whole basis of the complaint is that WE DO NOT HAVE AN INVOICE FOR THE WORK DONE. I WANT TO SEE WHAT I WAS CHARGED FOR. I WANT TO SEE IT BROKEN DOWN. THIS IS MY RIGHT AS A CUSTOMER.
Sincerely
OilI still do not have an invoice for the work completed. The plumber left the house at 9:06. My daughter was at work by 930, which is on a camera. The plumber was in his truck in front of the house. Tracking device of course works if he is sitting in front of the doing nothing and charging. I spoke to the plumber on the phone. He never said he had to change water lines. I would have asked why he changed the cold line, when we called for the hot water. So to mr hoffman. My information has not changed. My phone number and my husbands phone number has not changed. But my daughter is on camera at our job at 930, which is a 15 minute drive. So my facts are backed by phone logs and cameras. Any reputable business would provide a copy of any invoice of the charges. I do not have one. I do not know what is was charged for. The invoice I have say $0. If hoffman brothers was interested in resolving anything they would start by sending me the invoice I have asked for 3 times and my husband once. I will not keep asking for the same thing.
Hoffman Brothers were hired to replace a flexible line under the kitchen sink. The sink operated properly prior to Hoffman’s work. Upon completion of the job by Hoffman, the sink would no longer drain properly. The sink now backs up when the dishwasher or garbage disposal is operated and also backs up when the water is run for any length of time.
Hoffman was contacted in regard to the problem and sent a plumbing technician. The plumbing technician confirmed that the sink was not operating properly.
Hoffman demanded more money to fix their defective installation. Hoffman refused to fix their defective installation unless we paid them more money.
Numerous contacts have been made with Hoffman. Numerous attempts have been made to get Hoffman Brothers to stand by their work. They only wanted to nickel and dime us over their defective installation.
Hoffman did not properly inspect their work and test the sink draining for function when the work was initially done. Hoffman does not back up their work. They are only looking for another opportunity to demand more money.
We got called on 10/29/19 by the previous owner to address some issues outlined in an inspection report because the customer was selling the home. There was some flexible tubular drain piping under the kitchen sink that got called out during the inspection and it needed to be replaced. There was also an auto vent under the kitchen sink because the vent that went out through the roof was abandoned at some point. We removed the flexible tubular drains and replaced with the proper tubular piping as per the inspection report. The customer decided to leave the auto vent in place since we couldn't get a vent out the roof without demolishing the kitchen walls. Before *** left he filled the kitchen sink and it was draining properly.
Keep in mind that Hoffmann Brothers never worked for the new owner and we have never charged the new owner for anything. Our contract was with the previous owner who decided to not do anything about the venting but now the new owner thinks we should do this work for free.
*** went out on 12/6/19 after the home was sold and the new owner was living there. The new owner stated that the kitchen sink isn't draining properly. After *** did his investigation he determined it could be a bad auto vent as these can fail. There is also some old cast iron drain piping in the system that could be causing the slow drain as well. *** offered to replace the auto vent because this would be the less expensive option but there would be no guarantee this would solve the issue because the issue could be in the old cast iron. The new owner wanted us to replace the auto vent for free cause he believed we caused the issue. The tubular drains that we replaced have nothing to do with the existing auto vent that may have failed or the years of build up in the old cast iron drain piping. Our tubular drains that we replaced aren't leaking and aren't the cause of the slow drain so any additional work would be billable.
The inspection was done by the city of Kirkwood. Kirkwood never noted that the vent was bad. Again, the new owner is filing a Revdex.com complaint against Hoffmann Brothers yet they have never hired Hoffmann Brothers to do any work. The owner has paid nothing. These are old clogged parts that the previous owner decided to leave in place and Hoffmann bears no responsibility.
We are happy to fix the sink. Let us know if you have any other questions.
*** Hoffmann owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution will be satisfactory to me after the sink is fixed and properly draining.
Mr. Hoffman,
Nice to hear from you. I had requested from your staff that you contact me several weeks ago so that we could work through this issue.
The work performed at my home was for the benefit of the buyer and seller of the home and was required at the direction of the inspector to have a properly configured and functioning sink, to receive an occupancy permit.
I can accept this answer if as you stated you are happy to fix the sink.
If you are willing to fix the sink so it is configured properly and drains properly, we would be happy to have you work on it. Please contact me to set a date and time.
Sincerely
I want to reopen my complaint. I received a private email that they are not willing to fix the problem they caused without me paying. The offer was not genuine and my complaint stands. I will not pay for a problem that they caused.
---------- Forwarded message ---------From: ***Date: Fri, Jan 10, 2020 at 8:47 AMSubject: 716 Cleveland, KIrkwood, MO. Consumer Complaint #***To: ***Cc: ***
***We received your Revdex.com response. I am following up and
wanted to confirm you want the sink fixed. We suspect the auto vent,
replacement cost is $180. The cast iron line may be clogged and this
could cost extra if it needs clearing. Let us know
if you want to proceed and we will get it scheduled.
Thanks
believes we caused his sink to drain slowly and wants us to fix it for free. There are two possible causes for the slow draining of the sink. First is a defective auto vent and the second reason is the pipe being clogged. We did not install the auto vent and we did not clog the pipe. We did not cause his sink to drain slowly.
The history shows that the previous owner knew about the slow draining sink, he hired us to look at it. We gave the previous owner several options to fix this and he decided to not take action to fix it.
The illegal flexible line we replaced for the previous owner has nothing to do with the slow draining of the sink.
We are happy to come out and change the auto vent and clean the drain if needed. If these repairs fix the drain issues *** pays for the repair. If we find the slow drainage is related to the flex line we will fix for free. If *** agrees to these terms we will come out and fix the issue. Feel free to call and discuss.
Thanks
*** owner
Complaint: ***
I am rejecting this response because; I am not willing to pay Hoffman to fix their mistakes.
My complaint stands.
If I have to pay to have it fixed, I will hire a company that will do the job right and stand behind their work.
I cannot recommend Hoffman Brothers.
Sincerely
I live with my daughter who is disabled who wrote the check for this job. In August, we had to move from the home where the work took place, ***, in Oakville. Our refrigerator wasn't cooling. It needed a new fan according to the first technician who came out, who we paid $85. Another tech to come the next day to install we paid him $218. When he left, he said it was working fine and it would take some time for it to cool down. It never worked. I called them back and tried to resolve it with the company. The technician came back another time, he said there must have been something else wrong with it. They said they would not give me my money back. I had to buy a new refrigerator because we were selling the house and couldn't sell it without a refrigerator. I tried getting the money back on the repair, but was unsuccessful. They said they would not refund my money.
called and said her refrigerator was out so on August 21, 2019 our technician, ***, went out and diagnosed that the condenser fan motor on the refrigerator was bad. He told her the the cost of the repairs prior to doing any work and *** agreed that they would like to proceed and *** ordered a new condenser fan motor. *** recommended she place a fan blowing on the coil so it would work until we got back.
On August 22nd we had our Appliance Manager, ***, return to install the motor. The old condenser fan motor was burnt out when he arrived but the refrigerator was cooling properly; as our original tech recommended putting a fan behind the refrigerator to keep the condenser and compressor cool. When *** arrived, the daughter said that placing the fan behind the refrigerator had worked and that it had been running fine. We installed the new condenser fan motor, put the cover on and moved the refrigerator back into place. The customer stated at the time they probably should have just bought a new refrigerator because of the age of the refrigerator and cost of repair.
12 days later, on September 3rd, the customer called in stating that the refrigerator stopped working after the August 22nd visit. She said she had lost the contents in the refrigerator & had bought a new fridge and requested a refund. Our Appliance Manager, ***, determined that he needed to go back to see what was wrong and determine what needed to be done. The customer was hesitant to do this but *** went back on September 4th and found the refrigerator operating properly, the customer had it unplugged and then plugged it in just before he got into the home. We informed the customer that it was operating properly and we could not refund the part or labor back since the original part was definitely bad but we could give her the service fee back. Before *** left, the customer unplugged the refrigerator.
After *** had left the home, the customer immediately called and spoke with our Appliance Coordinator, ***. While on the phone, *** was fumbling over her words and her daughter could be heard telling her what to say in the background. She was very back and forth with her stories and said she did not want us to refund her the $95 service fee and that she wanted $218. *** also offered another appointment with a different technician, free of charge, to get a different opinion and the customer refused. After explaining to *** that our Appliance Manager had determined that the part was functioning properly and the part could not be returned and was needed for the refrigerator to run, she said she couldn’t believe we wouldn’t refund her and hung up on ***.
We believe this is a case of buyer’s remorse as the customer stated multiple times to both *** and *** that they may decide to buy a new refrigerator instead of fixing their old refrigerator. We did attempt to be reasonable by offering to refund the service fee or another service tech for a different opinion at no charge and she declined.
Thanks
Thank you for your response to me on Friday December 13, 2019.As stated in this letter (attached), Hoffman Brothers version of what transpired on their visit to our home on August 21, 2019 was inaccurate numerous times, so I am submitting my version as best I can recall as to what really happened:I called for a repair on the refrigerator and a technician came out and diagnosed a need for a fan. I said okay and he said someone would come out to install it the next day - he said the cost would be $218. We said okay and paid the service fee of $95. He said to place a fan behind the refrigerator which we did. On August 22nd, another technician came out and installed the fan. When he left, he said the refrigerator was working fine and would be getting cool soon. I said, "Will I be getting ice cubes instead of water and hard ice cream instead of soup?" and he said we should. He said it was a "great refrigerator" and it should "last another 5 to 10 years". I was pleased and paid him the $218. Well, much to my chagrin, the refrigerator never did get cool, much less cold. Everything in it had to be discarded, which included meat, dairy and all condiments. I did not want to, but was forced to buy another refrigerator some days later. The second technician came out after I called the office and told her I wanted my money refunded because I called for a repair job that was misdiagnosed and never did work after the new fan was installed. During this second visit, he personally told me I wasn't going to get it back. I told him he could take the fan back because that evidently wasn't the problem and he said he didn't want it back, then left. During my calls to their office, I was place on hold and a recording play the message about how Hoffman Bros. was so proud of their "customer satisfaction record", they had "100% customer satisfaction" and they "guaranteed it". When I finally talked to Angela, she offered a $50 refund, which I told her was not acceptable. I was willing to pay for the service fee but wanted the balance of $218 refunded and I didn't hear back on the matter within a week, I would report them to the Revdex.com and Channel 5. Needless to say, they never responded back and so that is why I reported this company to the Revdex.com. They do not have the integrity to stand behind their product, which is customer service and I am sorry I ever dealt with them. I feel totally ripped off! Total loss to us was $313 plus food.
called and said her refrigerator was out so on August 21, 2019 our technician, ***, went out and diagnosed that the condenser fan motor on the refrigerator was bad. He told her the the cost of the repairs prior to doing any work and *** agreed that they would like to proceed and *** ordered a new condenser fan motor. *** recommended she place a fan blowing on the coil so it would work until we got back.
On August 22nd we had our Appliance Manager, ***, return to install the motor. The old condenser fan motor was burnt out when he arrived but the refrigerator was cooling properly; as our original tech recommended putting a fan behind the refrigerator to keep the condenser and compressor cool. When *** arrived, the daughter said that placing the fan behind the refrigerator had worked and that it had been running fine. This confirms that our diagnosis was correct. We installed the new condenser fan motor, put the cover on and moved the refrigerator back into place. The customer stated at the time they probably should have just bought a new refrigerator because of the age of the refrigerator and cost of repair.
12 days later, on September 3rd, the customer called in stating that the refrigerator stopped working after the August 22nd visit. She said she had lost the contents in the refrigerator & had bought a new fridge and requested a refund. Our Appliance Manager, ***, determined that he needed to go back to see what was wrong and determine what needed to be done. The customer was hesitant to do this but *** went back on September 4th and found the refrigerator operating properly, the customer had it unplugged and then plugged it in just before he got into the home. We informed the customer that it was operating properly and we could not refund the part or labor back since the original part was definitely bad but we could give her the service fee back. Before *** left, the customer unplugged the refrigerator.
After *** had left the home, the customer immediately called and spoke with our Appliance Coordinator, Angela. While on the phone, *** was fumbling over her words and her daughter could be heard telling her what to say in the background. She was very back and forth with her stories and said she did not want us to refund her the $95 service fee and that she wanted $218. Angela also offered another appointment with a different technician, free of charge, to get a different opinion and the customer refused. After explaining to *** that our Appliance Manager had determined that the part was functioning properly and the part could not be returned and was needed for the refrigerator to run, she said she couldn’t believe we wouldn’t refund her and hung up on Angela.
We believe this is a case of buyer’s remorse as the customer stated multiple times to both *** and Angela that they may decide to buy a new refrigerator instead of fixing their old refrigerator. We did attempt to be reasonable by offering to refund the service fee or another service tech for a different opinion at no charge and she declined.
Tell us why here...
Thank you for reopening my complaint of December 11, 2019 and responding to it on December 30, 2019. I received your letter dated December 30, 2019 on January 4th and am responding on January 5th, 2020.
Enclosed is a copy of my initial response dated December 25, 2019. There has been no change in my account of what took place when Hoffman Brothers came out.
Hoffman Brothers was paid a $95.00 service fee and $218 for a fan on our refrigerator. This did not correct the problem. We paid for a repair that did not happen, as they misdiagnosed the problem and installed a fan that did not correct the problem! They refused to refund out $313.00 total and offered $50.00 which we did not find acceptable. We then contacted the Revdex.com.
It is our hope this will be posted for all time on the website so future innocent people will not be victimized as we were.
Bottom line: Hoffman Brothers gets a great big thumbs down!
Steve B. did a great job installing a new backflow preventer in less than ideal (cold) conditions. Very courteous and knowledgeable. If I were just rating Steve I'd give 5 stars, but when I researched this replacement it was estimated that it would cost between $600 and $800. The cost ended up being just north of $1000 and that was with my club member discount. Good service, but quite expensive.
we are very sorry that you did not receive the five star experience that we always strive to deliver. In regards to pricing, please contact our Plumbing manager at *** to discuss the situation and make things right. Sincerely, The Hoffmann Bros team
Very courteous and friendly service. They kept me informed from the time I made the appointment until the electrician got here. They did an outstanding job and did not leave any mess behind. The price was quoted up front, no
surprising charges after the work was done.
I'm very please with the work that was done.
thank you for your five star review and kind comments. We will let Clint know. We appreciate your business!
Clint *** came to our house today and fixed an electrical problem we had. Another vendor had previously worked on the same problem and made more problems. Clint from Hoffman Brothers fixed the issue, no problems and no mess. Thank you Hoffman Brothers.
I am a painting contractor. We were washing a customer home at the same time Hoffman Bros. were working at the same home. While in the middle of washing the customer home. Hoffman Bros. turned off the water causing damage to our pressure washer. We had to put the washer in the shop for two weeks in our busiest time of the year. *** & my business partner came to an agreement, but *** back out & claim it was the customer fault. Even though his workers turn off the water knowing we were using it. I want to be compensated for our time lost & the repair cost on our pressure washer. He does not return our phone call & even gave us an email address that blocks emails from coming in. In short, he has been play games with us & doesn't want to be responsible for any thing his workers do. I looked him up on case.net & it seems I am not the only one that has had problems with "***: & his business. I have a A+ rating with the Revdex.com.
Less
Response to Revdex.com:
To clarify, *** is not a Hoffmann Brothers customer, and his complaint is not in regards to any services provided. If appropriate please remove this as a Revdex.com complaint.
*** partner reached out to our office in May regarding damage caused to a pump within his 15+ year old power washing equipment. Our HVAC installation crew was working on an all-day project at a customer’s home, and *** was also at the customer’s home in order to power wash. *** stated that our installation crew shut-off the water to a customer’s home, which in turn, caused the pump on his power washing equipment to fail.
Per our normal operating procedures, our installation crew received homeowner approval prior to shutting off the water. Given the nature of our work, we routinely have to shut-off water, and prior to doing so, we seek approval from the home or building owner. The home owner gave our crew approval to shut-off the water in order to continue with our project. When performing work within a home or building, we do not expect our crews to seek approval from all parties located on premise, as this is not practical, nor are we aware (prior to this incident of alleged damage) of any situation in which shutting off water would cause harm or damage to persons or property.
Despite our position that our crew followed the appropriate procedure prior to shutting off the water, we remain willing to pay for the repair cost on the equipment which we were informed was approximately $250. *** partner agreed to this solution via phone, and was going to send us a copy of the invoice. ***’s partner called in May asking if we received the invoice, at which time we discovered that he mailed the invoice to the wrong address. I asked ***’s partner to email the invoice, and it has not come through to date. As an aside, individuals oftentimes miss-spell “hoffmann” in our email domain name by leaving off the second ‘n’, as *** has done throughout his complaint. As an alternative explanation to the one provided by ***, perhaps this is the reason his attempts to email the invoice have not been successful.
After become aware of this complaint from *** via the Revdex.com, I sent an email to *** at *** asking him to reply with a copy of the repair invoice. It is my understanding that *** partner and I had reached an agreement regarding reimbursement for the actual repair cost, however, it is now coming to light that *** is seeking Hoffmann Brothers to pay for “lost revenue” and time spent “taking & picking up” his equipment from the repair location.
It remains our position that our crews followed the appropriate procedure prior to shutting off water (homeowner approval), and that responsibility for alerting others to not shut-off water would lie with ***. Oftentimes, companies will place a tag on equipment/power supply/water valve if they seek to alert others not to turn a valve, flip a breaker, etc. *** did not make our crew aware that he required notice to shut-off water, nor did he tag the water shut-off valve to alert our crews. Furthermore, *** is alleging that the damage to his 15+ year old equipment is a result of the water being shut-off, however, the cause of the pump failure remains unclear.
Lastly, in his complaint, *** states that he “looked [Chris] up on case.net & it seems I am not the only one that has had problems with ‘***’ & his business”. To clarify, ***’s assertion is entirely untrue, as the *** associated with Hoffmann Brothers is not named in any known complaint on case.net.
***
President Hoffmann Brothers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
As a 1st time customer I couldn't be happier or more impressed. Jennifer and the other ofc em(ees), Mike S. & Ken D., HVAC Tech, are fantastic. They took extra steps to point out much needed actions to maintain and or improve on my home care needs. That's saying a lot coming from me because these days it's hard to find reliable, thorough, dependable service persons. The service is a little pricey but it's often said "u get what u pay for" and I feel I got my money's worth and trust regained in my recent experience w/Hoffmann Brothers. I hope my continued business w/them will be just as pleasant. Can you love a company????:) NOTE: One thing I did not like was the appointment scheduling, On the agreed upon scheduled date you're advised that the ofc will keep you informed as to the time of arrival. Even though I'm at home daily, this caused an emotional inconvenience....I hate getting into a project and have to stop. That's all!
Thank you *** for this great review! We are so glad to hear you are satisfied with our services. We will make sure to share this review with ***, ***, and our entire team. Thank you for choosing us!
What a rip-of
!
Had a gas valve replaced on a hot water heater (they charged $726.28 reduced to $627.29 because I had their home maintenance contract). Thought that while they were there, I would have them install a kitchen faucet we had bought (they charged $363.42 reduced to $308.90). Took the plumber 3 hours to do both tasks. Later learned the gas valve cost less than $150 on amazon and I am sure they buy it for less. The plumber also said the shutoff valves for the kitchen faucet were bad. Maybe another $25 in parts. So this means I paid over $200/hour for labor!!!
When I called to complain about these excessive charges, they said that their prices were not based on parts, time and labor. Instead they use whatever price is listed in their book. They claimed this was a more transparent way of pricing because then customers would know up front what the repairs will cost!!! What a joke!!! When they tell you the prices up front, your hot water heater isn't working, they are there, you have no idea (until later what the parts cost, how long it will take etc). There is a lot of pressure (they'll still charge you for a service call) to say - do it.
To add insult to injury, they expect me to continue to pay $48/month for the next 5 months for a maintenance contract. Good luck with that!!!
Not godd! Took 3 appts. to even start the work. First appt. the guy was not qualified to do the work that we needed done...(even though we told them what we needed to have done). 2nd appt. the guy came too late in the day to start the work that the 1st guy wasn’t qualified to do....finally third appt. guys came to install DW and faucet. 4 days later, both items not working. I called and left message with after hours service and was told that they would call in the morning. Now it’s 4pm and no one has called!! That’s not good business. Called them back today and they said that they didn’t get the message. Oh well, I will definitely never use them again and wouldn’t want anyone else to get this same service.
They make their living on the $95 service calls. They pass the buck constantly and when the work has been done I have had to hire others to correct the mistakes made. Would never advise or recommend to anyone. Be detailed when or if you do make an appointment because they send out a tech every time that is unable to do the actual work, and they blame it on the scheduler in the office. Never again for us. BTW this is after 5-6 visits we kept giving the benefit of the doubt.
Outstanding company. Efficient, competitive, and reliable. *** has been my tech for years with Hoffman Brothers. I would have no one else. He is professional, trustworthy, extremely knowledgeable, fast and effective. If you need an HVAC company you can trust, Hoffman Brothers is the one.
Thank you so much for your kind words. We appreciate your continued business with Hoffmann Brothers. We will make sure to share this at our next meeting and give your technician the recognition he deserves. Thanks!
Had service plan with them for a few years and the service has been excellent, so when it was time to replace my AC and Furnace they were one of my choices. The price was a little more than the other quotes I received, but I believe was worth it.
I set an appointment for Friday. They called thursday & wanted me to volunteer to change it to Monday. I told them my husband was having surgery that day. Was told they would come on Friday & they would call during the day which they did but they kept saying the technician was busy. I specifically asked them if they were just stringing me on. They assured me they were not. At 4:00pm they called &said they couldn't make it but could re-schedule for next week. I again told them my husband was having surgery. They said they were sorry. Of course it was too late for me to get another service company. They lied to me on several times when I asked if they would come on the appointment time. I don't do business with people who lie & I don't think anyone else would like to. If they lied about this what else will they lie about.
I just want to say how great *** was today at my home. He was very professional came in diagnosed the problem and repaired my unit. It was a pleasant experience. Trusting is how he made me feel. I will always use Hoffman brothers in the future for all my home needs. I recommend Hoffman brothers!!!
We had a leak an Hoffmann Brothers were the fastest in scheduling an appointment. We were very pleased with the work completed by their plumber Steve B. He was friendly, tidy, and efficient. The dogs even liked him. I got an estimate on other work we needed done and their estimate was by far the lowest. Not only was their estimate the lowest, but they made room and did the work today. We are very pleased with the quality of work and the professionalism of their technician. I'd give them extra stars if I could!
Thank you so much for the great review. We will share this with our Plumbing Team. We appreciate your business.
We have used Hoffmann Brothers for various services in the past and we have always been pleased with their work. Recently we had to have plumbing work done in our 95-year old house and Hoffmann sent *** to do the work. He was extremely professional and finished everything in one day. He repeatedly asked if we were satisfied with what he was doing. Amazing customer service and his work was amazing. I would recommend Hoffmann Brothers without question.
Thank you so much for taking the time to leave a review. We will share this with our entire Plumbing team so our Plumber gets the recognition he deserves.