Holiday Food Stores

Store manager called and spoke to [redacted] and told her that they would compensate her for the items she lostShe was appreciative of the call

The customer has been contacted and the issue has been resolved

We are so very sorry that our customer never spoke to a member of management We have followed up with store supervision who reached out to her today (12/26/17) and apologized as well as informed the customer that we will speak with her entire front end staff and update them on coupon policies

From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Aug 3, at 10:AMSubject: I receive a response from Giant pharmacy and we came to a resolutionPlease drop the complaint.thanks! [redacted] *** "Kindness is the mark of faith; and whoever has not kindness has not faith." [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer was sent an email on 04/05/asking for the store location so that we can follow up with the management teamThe customer has not respondedA call was also made to the customer on that same day to which the person that answered stated I had dialed the wrong number

We understand our customer has not been in town, and we are hopeful that once our customer has time to read her email and check her voicemail and mail, that she will see that several attempts to contact her directly have been made to include numerous voice messages asking her to call, as well as emails that were sent outlining how we resolved her concern I have confirmed with our finance department that her refund was processed and went through on 12/7, despite not having the needed paperwork from her bank A dollar gift card was sent to on 12/to the PO Box listed on her concern, which as of 12/had not been used Our Regional Pharmacy Manager has also offered resolutions to her medication concerns, but we really need to hear from the customer to rectify those concerns, and we hope she will reach out to us to do so

We are sorry to hear that the customer has been charged incorrectly multiple times during her shopping visitsOur store management team has been made aware of this and they have also reached out and addressed their concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:Business response is misleading.Insurance has sent adjuster to my work place last Monday, August 17th ,and I have mentioned it in my complaint letter, but I have not been provided any update since then.The issue has NOT been resolved as of 08/28/2015
Regards,
*** ***

We are sorry to hear of our customer's frustration with being double charged at the pharmacy and other concerns with her prescriptionWhen the error was realized, multiple attempts were made to contact the customer starting November by both phone and email, to make her whole and resolve her
concernsWe never received a reply. Below is the email that we have sent to the customer that outlines our resolution to her concerns. It is our hopes that our customer finds this resolution satisfactory. We are reaching out to you in response to your concern filed with the Revdex.comI am very sorry that you were charged twice for your prescription when you visited the store in October. It is my understanding that the pharmacy as well as the regional pharmacy director has reached out to you several times to make things right, but did not hear back from you. Our store was happy to process your refund, but as our stores do not keep credit card information on file, and in order to process a refund, they would have needed you to provide your card. With that said, I was able to reach out to our financial services department, who was able to reverse the chargeYou should see it on your credit card statement in a few days - the time it takes to post varies upon the bank. I will also be mailing you a $gift card as a gesture of goodwill over the frustration this situation has caused you. You can expect to receive that within 7-business days.With regard to the pharmacy shorting your prescription, we are not aware that you had been shorted your medication, and apologize for this. There are two things we can do to resolve this - we can have the tablets mailed to your home, or we can re-bill the prescription for tabs and mail you a refund for the difference in your copay, which would allow you to get the prescription filled at another pharmacy of your choice.And finally, while we would like to remain your pharmacy of choice, if you prefer to go elsewhere, we would need to know what pharmacy and we will call them, or you an request the pharmacy of choice to call Giant for the information

RESPONSE BACK TO Revdex.comOur insurance company has been in contact with the customer and the issue has been resolved

I have personally reached out to the customer and feel confident that this issue has been resolved

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Store supervision reached out and spoke directly to the customer to make things right.

We are sorry to hear that the customer has been charged incorrectly multiple times during her shopping visits. Our store management team has been made aware of this and they have also reached out and addressed their concerns.

We are so very sorry that our customer never spoke to a member of management.  We have followed up with store supervision who reached out to her today (12/26/17) and apologized as well as informed the customer that we will speak with her entire front end staff and update them on coupon policies.

I am in receipt of the stores message about the situation. I have not received any phone call or message, and have not had anything "made right". I was expecting to have store management call me, but,...

that has not happened. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Store manager called and spoke to [redacted] and told her that they would compensate her for the items she lost.. She was appreciative of the call

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer has been contacted and the issue has been resolved.