Dear [redacted] We are in receipt of Revdex.com Complaint # [redacted] We have completed our investigation of this complaintBelow are our findingsWhen exiting a Colonial Parking lot in Cleveland Park with my two young children, I was assessed a fee of $I do not believe Colonial Parking had the right to request that amount.RESPONSE: Please note from the four attached photographs at both the entrance to and the exit from the Colonial parking lot that state clearly "MAXIMUM / LOST TICKET $38.00" and to the right of the ticket dispenser slot at the entrance the warning "NOTICE: LOST TICKET PAYS DAILY MAXIMUM."Colonial garage and lot attendants are not permitted to make any adjustments; therefore, the attendant was correct in collecting $from [redacted] .In the interest of good customer service, we are sending a refund check in the amount of $to [redacted] and two Colonial parking passes, each good for one free parking day at any Colonial Parking facility in the Washington, D.CMetropolitan AreaAlthough these two cards may be used at any location, [redacted] should know that since their use is subject to differing rules at different locations, he should confirm their applicability in advanceat the location(s) where he wishes to use them.In the future, we ask [redacted] to make sure that all parking lot signs are read and completely understood before he enters any parking lots, including those not operated by Colonial Parking.Sincerely,Margaret E***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] : We are in receipt of Revdex.com Complaint # [redacted] We have researched the details of this complaint, and our response is below “My monthly parking subscription was cancelled on March 5, 2016, via the online parking cancellation tool, while an automatic payment was being processed.” RESPONSE: The cancellation is correct; however, [redacted] was not signed up for AutoPay and there was no automatic payment on his account The payment received on his account for the month of March was a manual, credit card paymentHis request to our Customer Care department for a refund for all but three days in March was processed immediately through our standard process because it had already cleared the bank at the time of his request We acknowledge receipt of [redacted] ’ return of the key card and his payment for the three days he parked at our garage “With regard to the $refund that was supposed to issue it was eventually ‘processed’ on March 24, to arrive, according to customer service, with 7-business daysThat time has elapsed and I have not received or heard otherwise about the refund.” RESPONSE: Check # [redacted] in the amount of $271.28, payable to [redacted] , was cut and mailed on March 24, 2016, to the address listed on his Revdex.com complaintAs of this date, the check has not yet been cashed RESOLUTION Colonial Parking has issued [redacted] the refund he requestedWe consider this matter closed Sincerely, Margaret E***
MrDennis, we have reached out to the customer, provided a copy of the original repair estimate, and explained how the process works for the payment of damage repairsWe advised her that she can have her car repaired at any body shop and any amounts over our estimate can be sent to the estimators who will send the bill to us directly for our payment The customer also was advised by the body shop that they would need her car for four days, and we have arranged for payment of a loaner car for her use during that timeframe.We believe we have addressed all of our customer's questions and concerns.We greatly value [redacted] as a Colonial customer and hope that she will continue to use our garages and lots throughout the greater Washington DC area in the future.Sincerely,Margaret Evans
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] :We are in receipt of Revdex.com Complaint # [redacted] Please be advised that Colonial Parking, Incis paying the amount requested in this complaint in fullWe will forward a check to the address listed in [redacted] ***'s complaint.Let us know if you have any questions.Sincerely,Colonial Parking, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The check was delivered via FedEx on Tuesday (8/16)Thank you Regards, [redacted]
Dear [redacted] :We are in receipt of Revdex.com Complaint # [redacted] dated 7/17/Several teams have investigated this complaintThe results of our research are below[redacted] purchased monthly parking for Colonial's facility at [redacted] in Alexandria, VirginiaAt the time he signed up onsite at the location, he was given an application with parking guidelinesThe instructions in the parking guidelines explain the close-out processThis information is also available on the Colonial website (www.ecolonial.com) As of this date, [redacted] has not submitted a "Close My Account" request and therefore, his account is still openBesides being clearly posted on Colonial's website and on the electronic invoices he receives each month (as well as the FAQs on the website), terms and conditions are spelled outThe company's "No Refund" policy is consistent with industry practice across the Washington, D.Cmetropolitan areaIf someone rents an apartment or a business site, she/he is not entitled to a refund of an "unused" pro rata portion if they decide, at some point during the month, that they no longer desire, or need, the space[redacted] paid for a month and can park for a monthJust as the parking operator cannot unilaterally lock the patron out of the garage in the middle of the month because of changed circumstances, neither can the patron unilaterally cancel his one month term once the month has begun and expect some sort of pro rata refund.We are not billing [redacted] for the month of August, but we do request that he complete the closure of his account by logging into his account online and selecting "Close My Account."Sincerely,Margaret E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I do want to let the Colonial Parking service know that a key card is indeed needed to access the Tenleytown Garage, I would know seeing as I had to use oneWhen I called in June to talk with an associate of Colonial Parking about how to use the parking credentials by hanging it on my rear view mirror it was explained to me, after investigation, that the mirror hanging paper was not sufficient and I did in fact need a key card to access the garage and it was mailed to me with my July statementI then used the key card for the month of July and returned it in August when I was told I had to cancel my service onlineI thank you for refunding me for the month of August however, it greatly concerns me that you are not recognizing the fact that a key card is needed to access the GarageIf I didn't need a key card to access it I would not have been sent one, thus I would not have been able to return oneIN ADDITION, I spoke with a member of the garage maintaine crew and she too explained to me I needed a key card in order to get out of the garagePerhaps your system falsely labels the garage as not needing a key card and that caused my problem to begin withI highly suggest talking to the garage manager so that this does not continue to happen to other customers.Regards, [redacted] ***
*** ***:We thank the customer for giving us more informationBy learning that *** manages this property, we were able to identify
it in our system.*** manages the entire keycard and parking lot management for this residential parking facilityColonial does not operate this residential lot, nor supply or manage the keycardsThe customer will need to ask assistance from ***.We understand the customer's impatience with this process, but we hope he now understands that *** manages the keycards and operation of his parking facility, not ColonialWe wish him well with resolving his keycard difficulties.Sincerely,Margaret E***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear *** ***: We are in receipt of the Revdex.com Complaint #***. We have completed our investigation and these are the results: 1. In the spring, *** *** switched from a standard Monthly Account to a “Monthly Flex Account” and requested a change to ten (10) parking days
per month2. He should have received the parking passes every month in time to use them, as they are only good for the month for which they are printed, and they are printed onsite at the garage where they should be usedUnfortunately, we had a staffing change which resulted in our inability to get him his passes in a timely fashion3. As a result, we refunded *** *** his May paymentWhen we were again unable to get him his passes for June in a timely fashion, we waived his June payment4. *** *** paid for his July permits, but he called us on July to close his account for AugustHis account was closed per his request5. *** *** has asked for a refund of his July payment which we are posting to his credit card todayHe should look for this credit to appear on his statement within 24-hours, per his bank’s standard policyWe regret the difficulties *** *** experienced over the past few months at our garageSincerely, Margaret E***
Revdex.com:
I have reviewed the response from Colonial Parking in reference to
complaint ID *** and confirm that they have resolved my issues to my satisfactionI am also now fully aware of the validation policy and, as I am aware, will be able to abide by it in the future
Regards,
*** ***
Mr***:Regardless of whether Ms*** provided Colonial with a claim form, the garage is self-park, and the responsibility for alleged vehicle damage remains with the customer absent a showing that some action or negligence by the parking company caused the purported damage.Nothing that we currently have indicates that Colonial has any responsibility for the alleged incidents.Given that self-park facilities do not call for the operator to inspect entering vehicles for pre-existing damage, there is no way to ascertain that the car wasn't damaged before the customer brought it in.Next, even if the damage occurred at a Colonial facility, the customer would then be under a duty to allege a set of facts that indicate that Colonial's negligence caused the damage.Ms*** has posited no theory or set of facts outlining which actions or negligence of Colonial caused the alleged damage.Colonial must therefore stand by its previous denial of liability for this damage.Sincerely,Margaret E***
*** *** has been given a refund of the $We recommend he contact the retailer in the future to obtain the details of their validation program.We consider the matter closed.Thank you.Margaret E***
Dear *** ***: We are in receipt of the Revdex.com Complaint #***We have researched the complaint, and these are our findings: “My company utilizes a Colonial parking garage in Rockville, MD, so I am a monthly paying customer with a keycard for garage access and I have a hanging
parking tag from Colonial indicating such.” RESPONSE: *** *** is an employee of *** *** which has a group contract account with Colonial*** *** is not herself a monthly paying customer of ColonialHer parking privilege is purchased by her employer, with whom Colonial has an ongoing business relationship.2. “I usually park in the long-term parking spots when I’m in the office all dayOn this day, I was in the office only for a meeting and expected to be out under the time limitMy meeting ran over and I was given a citation for being over the time limit by minutes.” RESPONSE: The *** *** group account has a written agreement with Colonial Parking that states all *** *** employees must park in the parking spaces numbered and above at all times, unless those levels are fullOn the day the citation was issued, these levels were not full, and parking spaces were available in the *** *** designated spaces “I went to talk to one of the parking attendants about the citation explaining the situation, as the parking attendants have been very attentive and cordial to my Company’s employees and their parking issuesHe said to file an appeal to get the citation abated since I was a monthly paying customer through my Company because he couldn’t clear the citation.” RESPONSE: CorrectThe Colonial garage attendant would not be able change any citations or make any changes to an accountThe attendant does not have access to that information nor would the attendant have known the details of any one group accountThe attendant steered *** *** in the correct direction “So I did as he instructed that evening, but I received a response through email the next morning that my appeal was deniedI then tried to follwith the person who sent the email only to get no response.” RESPONSE: The appeal was denied on the basis of the *** ***’ agreement with Colonial and the requirement for its employees to park in a designated long-term area, as well as *** ***’s violation of the time limit in the short-term parking area where she parkedA record of the communications indicates that *** *** did receive an email response on February 22, at 9:a.m. She then contacted Colonial again at 9:a.mon the 22nd, and received a reply to that email at 10:a.mthe same day, explaining why the appeal was denied. Colonial has no record of any further attempts to contact us by *** *** “I have now been presented with a letter from the Finance Department regarding this citation and the citation is now $compared to the $it was originally.” RESPONSE: Colonial’s standard 30-day reminder letter was sent to *** *** on March 24, 2017, and she again had an opportunity to contact us, but our records indicate that she did not “There are no signs indicating cars in violation of the parking limit will be subjected to fines, booting and towing yes, but not fines.” RESPONSE: *** *** admits she is aware she must park in the long-term parking area and she chose to violate her company’s parking agreement and occupy a space intended for other, short-term parking customersShe also admits she knew she was in violation of the short-term parking’s time limits and possible consequences “The citation is more than 50% of what it costs me to park in the garage monthly…I would like this citation abated as again I am a monthly paying customer of Colonial so a $ticket is egregious and could have been settled earlier if I had gotten a prompt response from Colonial the same day I addressed the correspondence sent to me.” RESPONSE: As stated above, an email response went to *** *** less than thirty minutes after her response to the appeal denialAlso as stated above, *** *** admits she was aware that there were consequences to exceeding the time limit in the short-term parking area.CONCLUSION.*** *** knowingly violated her company’s parking agreement with Colonial by parking in short-term parkingShe saw the signs indicating vehicles exceeding the time limit of the short-term parking could be booted or towedThe costs related to releasing a vehicle from booting or towing far exceed the fine *** *** received for her admitted parking violationAs a gesture of good will, Colonial will reduce the parking assessment to the original amount ($15.00) *** *** would have paid had she accepted the decision of the adjudicator, rather than the escalated fee now due for ignoring the citationShe may make the payment at the website indicated on the original notice or subsequent letter. Colonial will communicate with *** *** that future violations of the same nature will not be considered for appeal, and will subject her to increased parking assessments, booting and/or towing as she admits she saw on the signIt may also disqualify her from parking as part of the Choice Hotel GroupParking is a privilege extended to its employees by *** ***.We wish *** *** well with her decision and trust that, in the future, she will park in the designated parking area required by her employer’s contract with Colonial.Sincerely,Margaret E***Manager, Legal DepartmentColonial Parking, Inc
*** ***, we cannot identify the customer by the information providedWe need his Account # and the full address of the garage location where he parked.Thanks
Dear *** ***: We are in receipt of the Revdex.com Complaint #***After researching the details of this complaint with three of our teams, please see our response belowColonial Parking operates and manages numerous garages and parking lots in the Washington, D.CMetropolitan area. We do so
through contracts with the owners of the properties, and the terms and conditions of how many cars/vehicles are parked and how they are parked are in those contractsColonial must comply with those contractual termsWhen *** *** *** switched parking garages, charges for the month of May had already been processedA refund of the charges for May at *** *** *** was processed last week at the time *** *** *** issued her Revdex.com complaintSuch refunds to credit cards can take up to hours for banks to processNot every parking facility uses the same parking credentials, and *** *** *** was issued the credentials that are used at the new location (#***). She has her new credentials and is using themRegarding *** *** ***’s request for reimbursement of some of her parking fees for not having a “guaranteed” spot, *** *** *** does not pay for a “reserved” parking space; therefore, no refund can be madeColonial garage attendants made every effort to ensure *** *** ***’s car was parked in the garage, but we cannot guarantee where that spot will beRegarding any dents in *** *** ***’s car, our records indicate that she did not file any damage claims while her car was still parked at the *** *** garageWhen no claims are filed before a parker leaves the premises, there is no way to prove how or where the damage to her car occurredThere are signs posted at every parking facility that Colonial manages indicating that all damages must be reported and written on a claim form prior to leaving the premises in order for our Risk Management department to review themNo other damages will be reviewedAs a result, Colonial cannot accept any liability or responsibility for the dents in *** *** ***’s car because there is no way to prove when, where, or how those dents occurred. Of course, all monthly parkers self-park their own vehicles; Colonial can only pay for damage caused by its attendants’ handling of a valet-parked vehicle. Colonial is not in a position to pay for damage caused by non-employees. We value *** *** *** as a Colonial Parking customer and do understand her frustration with crowded garages With the growing numbers of vehicles seeking parking in the District of Columbia, as well as new building tenants, Colonial garage attendants will continue to make every effort to ensure parkers with monthly accounts at specific lots will have a spot in which they can parkSincerely,Margaret E***
Dear [redacted] We are in receipt of Revdex.com Complaint # [redacted] We have completed our investigation of this complaintBelow are our findingsWhen exiting a Colonial Parking lot in Cleveland Park with my two young children, I was assessed a fee of $I do not believe Colonial Parking had the right to request that amount.RESPONSE: Please note from the four attached photographs at both the entrance to and the exit from the Colonial parking lot that state clearly "MAXIMUM / LOST TICKET $38.00" and to the right of the ticket dispenser slot at the entrance the warning "NOTICE: LOST TICKET PAYS DAILY MAXIMUM."Colonial garage and lot attendants are not permitted to make any adjustments; therefore, the attendant was correct in collecting $from [redacted] .In the interest of good customer service, we are sending a refund check in the amount of $to [redacted] and two Colonial parking passes, each good for one free parking day at any Colonial Parking facility in the Washington, D.CMetropolitan AreaAlthough these two cards may be used at any location, [redacted] should know that since their use is subject to differing rules at different locations, he should confirm their applicability in advanceat the location(s) where he wishes to use them.In the future, we ask [redacted] to make sure that all parking lot signs are read and completely understood before he enters any parking lots, including those not operated by Colonial Parking.Sincerely,Margaret E***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] : We are in receipt of Revdex.com Complaint # [redacted] We have researched the details of this complaint, and our response is below “My monthly parking subscription was cancelled on March 5, 2016, via the online parking cancellation tool, while an automatic payment was being processed.” RESPONSE: The cancellation is correct; however, [redacted] was not signed up for AutoPay and there was no automatic payment on his account The payment received on his account for the month of March was a manual, credit card paymentHis request to our Customer Care department for a refund for all but three days in March was processed immediately through our standard process because it had already cleared the bank at the time of his request We acknowledge receipt of [redacted] ’ return of the key card and his payment for the three days he parked at our garage “With regard to the $refund that was supposed to issue it was eventually ‘processed’ on March 24, to arrive, according to customer service, with 7-business daysThat time has elapsed and I have not received or heard otherwise about the refund.” RESPONSE: Check # [redacted] in the amount of $271.28, payable to [redacted] , was cut and mailed on March 24, 2016, to the address listed on his Revdex.com complaintAs of this date, the check has not yet been cashed RESOLUTION Colonial Parking has issued [redacted] the refund he requestedWe consider this matter closed Sincerely, Margaret E***
MrDennis, we have reached out to the customer, provided a copy of the original repair estimate, and explained how the process works for the payment of damage repairsWe advised her that she can have her car repaired at any body shop and any amounts over our estimate can be sent to the estimators who will send the bill to us directly for our payment The customer also was advised by the body shop that they would need her car for four days, and we have arranged for payment of a loaner car for her use during that timeframe.We believe we have addressed all of our customer's questions and concerns.We greatly value [redacted] as a Colonial customer and hope that she will continue to use our garages and lots throughout the greater Washington DC area in the future.Sincerely,Margaret Evans
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] :We are in receipt of Revdex.com Complaint # [redacted] Please be advised that Colonial Parking, Incis paying the amount requested in this complaint in fullWe will forward a check to the address listed in [redacted] ***'s complaint.Let us know if you have any questions.Sincerely,Colonial Parking, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The check was delivered via FedEx on Tuesday (8/16)Thank you Regards, [redacted]
Dear [redacted] :We are in receipt of Revdex.com Complaint # [redacted] dated 7/17/Several teams have investigated this complaintThe results of our research are below[redacted] purchased monthly parking for Colonial's facility at [redacted] in Alexandria, VirginiaAt the time he signed up onsite at the location, he was given an application with parking guidelinesThe instructions in the parking guidelines explain the close-out processThis information is also available on the Colonial website (www.ecolonial.com) As of this date, [redacted] has not submitted a "Close My Account" request and therefore, his account is still openBesides being clearly posted on Colonial's website and on the electronic invoices he receives each month (as well as the FAQs on the website), terms and conditions are spelled outThe company's "No Refund" policy is consistent with industry practice across the Washington, D.Cmetropolitan areaIf someone rents an apartment or a business site, she/he is not entitled to a refund of an "unused" pro rata portion if they decide, at some point during the month, that they no longer desire, or need, the space[redacted] paid for a month and can park for a monthJust as the parking operator cannot unilaterally lock the patron out of the garage in the middle of the month because of changed circumstances, neither can the patron unilaterally cancel his one month term once the month has begun and expect some sort of pro rata refund.We are not billing [redacted] for the month of August, but we do request that he complete the closure of his account by logging into his account online and selecting "Close My Account."Sincerely,Margaret E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I do want to let the Colonial Parking service know that a key card is indeed needed to access the Tenleytown Garage, I would know seeing as I had to use oneWhen I called in June to talk with an associate of Colonial Parking about how to use the parking credentials by hanging it on my rear view mirror it was explained to me, after investigation, that the mirror hanging paper was not sufficient and I did in fact need a key card to access the garage and it was mailed to me with my July statementI then used the key card for the month of July and returned it in August when I was told I had to cancel my service onlineI thank you for refunding me for the month of August however, it greatly concerns me that you are not recognizing the fact that a key card is needed to access the GarageIf I didn't need a key card to access it I would not have been sent one, thus I would not have been able to return oneIN ADDITION, I spoke with a member of the garage maintaine crew and she too explained to me I needed a key card in order to get out of the garagePerhaps your system falsely labels the garage as not needing a key card and that caused my problem to begin withI highly suggest talking to the garage manager so that this does not continue to happen to other customers.Regards, [redacted] ***
*** ***:We thank the customer for giving us more informationBy learning that *** manages this property, we were able to identify
it in our system.*** manages the entire keycard and parking lot management for this residential parking facilityColonial does not operate this residential lot, nor supply or manage the keycardsThe customer will need to ask assistance from ***.We understand the customer's impatience with this process, but we hope he now understands that *** manages the keycards and operation of his parking facility, not ColonialWe wish him well with resolving his keycard difficulties.Sincerely,Margaret E***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear *** ***: We are in receipt of the Revdex.com Complaint #***. We have completed our investigation and these are the results: 1. In the spring, *** *** switched from a standard Monthly Account to a “Monthly Flex Account” and requested a change to ten (10) parking days
per month2. He should have received the parking passes every month in time to use them, as they are only good for the month for which they are printed, and they are printed onsite at the garage where they should be usedUnfortunately, we had a staffing change which resulted in our inability to get him his passes in a timely fashion3. As a result, we refunded *** *** his May paymentWhen we were again unable to get him his passes for June in a timely fashion, we waived his June payment4. *** *** paid for his July permits, but he called us on July to close his account for AugustHis account was closed per his request5. *** *** has asked for a refund of his July payment which we are posting to his credit card todayHe should look for this credit to appear on his statement within 24-hours, per his bank’s standard policyWe regret the difficulties *** *** experienced over the past few months at our garageSincerely, Margaret E***
Revdex.com:
I have reviewed the response from Colonial Parking in reference to
complaint ID *** and confirm that they have resolved my issues to my satisfactionI am also now fully aware of the validation policy and, as I am aware, will be able to abide by it in the future
Regards,
*** ***
Mr***:Regardless of whether Ms*** provided Colonial with a claim form, the garage is self-park, and the responsibility for alleged vehicle damage remains with the customer absent a showing that some action or negligence by the parking company caused the purported damage.Nothing that we currently have indicates that Colonial has any responsibility for the alleged incidents.Given that self-park facilities do not call for the operator to inspect entering vehicles for pre-existing damage, there is no way to ascertain that the car wasn't damaged before the customer brought it in.Next, even if the damage occurred at a Colonial facility, the customer would then be under a duty to allege a set of facts that indicate that Colonial's negligence caused the damage.Ms*** has posited no theory or set of facts outlining which actions or negligence of Colonial caused the alleged damage.Colonial must therefore stand by its previous denial of liability for this damage.Sincerely,Margaret E***
*** *** has been given a refund of the $We recommend he contact the retailer in the future to obtain the details of their validation program.We consider the matter closed.Thank you.Margaret E***
Dear *** ***: We are in receipt of the Revdex.com Complaint #***We have researched the complaint, and these are our findings: “My company utilizes a Colonial parking garage in Rockville, MD, so I am a monthly paying customer with a keycard for garage access and I have a hanging
parking tag from Colonial indicating such.” RESPONSE: *** *** is an employee of *** *** which has a group contract account with Colonial*** *** is not herself a monthly paying customer of ColonialHer parking privilege is purchased by her employer, with whom Colonial has an ongoing business relationship.2. “I usually park in the long-term parking spots when I’m in the office all dayOn this day, I was in the office only for a meeting and expected to be out under the time limitMy meeting ran over and I was given a citation for being over the time limit by minutes.” RESPONSE: The *** *** group account has a written agreement with Colonial Parking that states all *** *** employees must park in the parking spaces numbered and above at all times, unless those levels are fullOn the day the citation was issued, these levels were not full, and parking spaces were available in the *** *** designated spaces “I went to talk to one of the parking attendants about the citation explaining the situation, as the parking attendants have been very attentive and cordial to my Company’s employees and their parking issuesHe said to file an appeal to get the citation abated since I was a monthly paying customer through my Company because he couldn’t clear the citation.” RESPONSE: CorrectThe Colonial garage attendant would not be able change any citations or make any changes to an accountThe attendant does not have access to that information nor would the attendant have known the details of any one group accountThe attendant steered *** *** in the correct direction “So I did as he instructed that evening, but I received a response through email the next morning that my appeal was deniedI then tried to follwith the person who sent the email only to get no response.” RESPONSE: The appeal was denied on the basis of the *** ***’ agreement with Colonial and the requirement for its employees to park in a designated long-term area, as well as *** ***’s violation of the time limit in the short-term parking area where she parkedA record of the communications indicates that *** *** did receive an email response on February 22, at 9:a.m. She then contacted Colonial again at 9:a.mon the 22nd, and received a reply to that email at 10:a.mthe same day, explaining why the appeal was denied. Colonial has no record of any further attempts to contact us by *** *** “I have now been presented with a letter from the Finance Department regarding this citation and the citation is now $compared to the $it was originally.” RESPONSE: Colonial’s standard 30-day reminder letter was sent to *** *** on March 24, 2017, and she again had an opportunity to contact us, but our records indicate that she did not “There are no signs indicating cars in violation of the parking limit will be subjected to fines, booting and towing yes, but not fines.” RESPONSE: *** *** admits she is aware she must park in the long-term parking area and she chose to violate her company’s parking agreement and occupy a space intended for other, short-term parking customersShe also admits she knew she was in violation of the short-term parking’s time limits and possible consequences “The citation is more than 50% of what it costs me to park in the garage monthly…I would like this citation abated as again I am a monthly paying customer of Colonial so a $ticket is egregious and could have been settled earlier if I had gotten a prompt response from Colonial the same day I addressed the correspondence sent to me.” RESPONSE: As stated above, an email response went to *** *** less than thirty minutes after her response to the appeal denialAlso as stated above, *** *** admits she was aware that there were consequences to exceeding the time limit in the short-term parking area.CONCLUSION.*** *** knowingly violated her company’s parking agreement with Colonial by parking in short-term parkingShe saw the signs indicating vehicles exceeding the time limit of the short-term parking could be booted or towedThe costs related to releasing a vehicle from booting or towing far exceed the fine *** *** received for her admitted parking violationAs a gesture of good will, Colonial will reduce the parking assessment to the original amount ($15.00) *** *** would have paid had she accepted the decision of the adjudicator, rather than the escalated fee now due for ignoring the citationShe may make the payment at the website indicated on the original notice or subsequent letter. Colonial will communicate with *** *** that future violations of the same nature will not be considered for appeal, and will subject her to increased parking assessments, booting and/or towing as she admits she saw on the signIt may also disqualify her from parking as part of the Choice Hotel GroupParking is a privilege extended to its employees by *** ***.We wish *** *** well with her decision and trust that, in the future, she will park in the designated parking area required by her employer’s contract with Colonial.Sincerely,Margaret E***Manager, Legal DepartmentColonial Parking, Inc
*** ***, we cannot identify the customer by the information providedWe need his Account # and the full address of the garage location where he parked.Thanks
Complaint: ***
I am rejecting this response because:
This is B.S
Regards,
*** ***
This issue was resolved directly with the customerWe consider the matter closed
Dear *** ***: We are in receipt of the Revdex.com Complaint #***After researching the details of this complaint with three of our teams, please see our response belowColonial Parking operates and manages numerous garages and parking lots in the Washington, D.CMetropolitan area. We do so
through contracts with the owners of the properties, and the terms and conditions of how many cars/vehicles are parked and how they are parked are in those contractsColonial must comply with those contractual termsWhen *** *** *** switched parking garages, charges for the month of May had already been processedA refund of the charges for May at *** *** *** was processed last week at the time *** *** *** issued her Revdex.com complaintSuch refunds to credit cards can take up to hours for banks to processNot every parking facility uses the same parking credentials, and *** *** *** was issued the credentials that are used at the new location (#***). She has her new credentials and is using themRegarding *** *** ***’s request for reimbursement of some of her parking fees for not having a “guaranteed” spot, *** *** *** does not pay for a “reserved” parking space; therefore, no refund can be madeColonial garage attendants made every effort to ensure *** *** ***’s car was parked in the garage, but we cannot guarantee where that spot will beRegarding any dents in *** *** ***’s car, our records indicate that she did not file any damage claims while her car was still parked at the *** *** garageWhen no claims are filed before a parker leaves the premises, there is no way to prove how or where the damage to her car occurredThere are signs posted at every parking facility that Colonial manages indicating that all damages must be reported and written on a claim form prior to leaving the premises in order for our Risk Management department to review themNo other damages will be reviewedAs a result, Colonial cannot accept any liability or responsibility for the dents in *** *** ***’s car because there is no way to prove when, where, or how those dents occurred. Of course, all monthly parkers self-park their own vehicles; Colonial can only pay for damage caused by its attendants’ handling of a valet-parked vehicle. Colonial is not in a position to pay for damage caused by non-employees. We value *** *** *** as a Colonial Parking customer and do understand her frustration with crowded garages With the growing numbers of vehicles seeking parking in the District of Columbia, as well as new building tenants, Colonial garage attendants will continue to make every effort to ensure parkers with monthly accounts at specific lots will have a spot in which they can parkSincerely,Margaret E***