Dear *** ***:We received an estimate from Chesapeake Auto Appraisers of the damage to *** ***'s carWe are sending *** *** a check for the estimated damage repairs in the amount of One Thousand, Twenty-seven and 81/Dollars ($1,027.81) by *** *** today.Sincerely,Margaret
E***Colonial Parking, Inc
From: *** *** Date: Thu, Jul 23, at 1:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Revdex.com Complaint # ***Date of Incident:
7/5/2015 *** ***, upon further investigation, Colonial has determined to pay *** ***’s claim. Sincerely,Margaret E***Contracts and Records ManagerColonial Parking, IncThomas Jefferson St NW #100Washington DC
Dear *** ***:We are in receipt of *** ***'s complaintAfter reviewing the details with our Customer Care Department, these are our findingsI opened my account in June with the garage at Tenleytown, which requires an access card yet I was never sent an access card therefore I had to pay
parking garage fees on top of the service I already paid for but could not use. RESPONSE: The Tenleytown garage does not require a keycard, and we do not understand why the customer took a daily ticket to parkIf the customer had her parking credential in the vehicle, she would have been able to parkI called at the end of June to address this matter when I asked to have my account cancelled after the month of July the man on the phone told me all I had to do was send an email to [email protected], which I did on July 23rd, yet I was still charged for the month of August. RESPONSE: We refunded the August parking service fee based on the date of *** ***'s cancellation; however, the customer did have the appropriate credentials to park in June and July The credentials were not returned to our office "unused" which is the requirement to cancel her account and qualify for a refundOur terms and conditions (agreed to online) are clear on this matterI was never told that I had an online account and it was never explained to me that I had to cancel my account online, even though I called the customer service agents and askedEvery time I called the customer service agents were incredibly rude and unknowledgeableI was charged for two months of parking I did not even use, one month because the company never sent me an access card. RESPONSE: Our records show that *** *** originally opened her account with Colonial online, and the monthly billing/invoice contains all of the terms and conditions of this parking agreementThe terms and conditions are very clear and were presented to *** *** online at the time she opened her account, and were given to her every month on the invoiceWe regret that *** *** feels our customer service agents were "rude" because they were unable to give her the answers she wanted.RESPONSE TO ALL: Colonial Parking is happy to refund *** *** for any daily parking charges for June and July that she paid upon our receipt of her receipts for those parking transactions We cannot refund the June and July monthly parking charges because *** *** failed to return her parking credential "unused" to our offices, as required by the account she agreed to online when she first signed up for the accountWe have refunded her the August parking service fee based on the date of her cancellationWe await receipt of *** ***s' parking receipts for June and July so that we can refund her those amounts.Sincerely,Margaret E***
Dear Mr. [redacted]: We are in receipt of the Revdex.com Complaint #[redacted]. We have contacted the customer by email and phone on several occasions and reviewed the details and information she provided. Below is our response. 1. “My car was damaged twice while parked in the...
garage in Adams Morgan at [redacted] St NW. RESPONSE: The garage at [redacted] St NW is a self-park garage. No Colonial Parking attendants touch or move any vehicles. Ms. [redacted] and all other customers park and retrieve their own cars. 2. “I submitted claims for each of these, one in April 2016 and another in August 2016, and still have not heard back about either of these claims.” RESPONSE: Colonial has no record of having received any written claims for the two alleged incidents. When we reached out to the customer to ask for copies of the claim forms, she did not have them. She subsequently went to the garage on a weekend and asked the attendant in the booth for a claim form. He instructed her to fill it out and return it to him. She filled it out but did not return it to him to fill out his portion and sign it. When our Risk Management department asked her to fax it to us, she did so, but the form was incomplete (no attendant’s information or signature), and it was undated. 3. Attached are copies of both a ticket that duplicates what Ms. [redacted] received and a sign at the entrance to the garage. Given that this is a self-park facility, the attendants are not required to inspect entering vehicles for pre-existing damage. Ms. [redacted] did provide us recently with a photo of the scrapes on her bumper, but there is no way to ascertain that her car was not damaged before she brought it into the garage. 4. CONCLUSION. We respect Ms. [redacted]'s attempts to repair her car, but Colonial must stand by a denial of any liability for this damage. Sincerely, Margaret E[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your help with the resolution.
Regards,
[redacted]
Mr. Dennis, we have reached out to the customer, provided a copy of the original repair estimate, and explained how the process works for the payment of damage repairs. We advised her that she can have her car repaired at any body shop and any amounts over our estimate can be sent to the estimators who will send the bill to us directly for our payment. The customer also was advised by the body shop that they would need her car for four days, and we have arranged for payment of a loaner car for her use during that timeframe.We believe we have addressed all of our customer's questions and concerns.We greatly value [redacted] as a Colonial customer and hope that she will continue to use our garages and lots throughout the greater Washington DC area in the future.Sincerely,Margaret Evans
Dear [redacted]:We are in receipt of Revdex.com Complaint #[redacted] dated 7/17/2017. Several teams have investigated this complaint. The results of our research are below.[redacted] purchased monthly parking for Colonial's facility at [redacted] in Alexandria, Virginia. At the time he signed up...
onsite at the location, he was given an application with parking guidelines. The instructions in the parking guidelines explain the close-out process. This information is also available on the Colonial website (www.ecolonial.com). As of this date, [redacted] has not submitted a "Close My Account" request and therefore, his account is still open. Besides being clearly posted on Colonial's website and on the electronic invoices he receives each month (as well as the FAQs on the website), terms and conditions are spelled out. The company's "No Refund" policy is consistent with industry practice across the Washington, D.C. metropolitan area. If someone rents an apartment or a business site, she/he is not entitled to a refund of an "unused" pro rata portion if they decide, at some point during the month, that they no longer desire, or need, the space.[redacted] paid for a month and can park for a month. Just as the parking operator cannot unilaterally lock the patron out of the garage in the middle of the month because of changed circumstances, neither can the patron unilaterally cancel his one month term once the month has begun and expect some sort of pro rata refund.We are not billing [redacted] for the month of August, but we do request that he complete the closure of his account by logging into his account online and selecting "Close My Account."Sincerely,Margaret E[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are in receipt of Better Business Complaint #[redacted]
(8/23/15). After a thorough review of the complaint and the parking garage
located at [redacted] N.W., Washington, D.C., please see our
response...
below.
1.
“The lack of an elevator is in striking
violation of the ADA.”
RESPONSE: There is a fully
operational elevator at the entrance of the garage on the right side, next to
the garage office. Please see attached picture of the elevator at this garage.
2.
“The garage is in a very unsafe and unsanitary
condition. Namely, there was loose insulation hanging out of multiple parts of
the ceiling, presenting a safety hazard to my vehicle and a health hazard to my
lungs.”
RESPONSE: Please see the attached
picture of the loose, hanging insulation. The damage was caused when a water
pipe/sprinkler burst, resulting in weakened ceiling tiles. Colonial brought
this to the attention of the Property Manager as soon as it occurred, after
which the Property Manager began fixing the sprinkler and the tiles. The
Property Manager anticipates the repair to be completed by the end of this week
(on or about September 5, 2015).
There are no facts to support Mr. [redacted]’s complaints
regarding the “unsafe and unsanitary conditions” of the parking garage at [redacted], N.W., Washington, D.C., nor its violation of any laws. However,
in the interest of good customer service, Colonial Parking, Inc. will issue Mr.
[redacted] a refund check in the amount of $16.00, per his request. The check will be sent tomorrow to the address on Mr. [redacted]'s complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted]We are in receipt of Revdex.com Complaint #[redacted]. We have completed our investigation of this complaint. Below are our findings.1. When exiting a Colonial Parking lot in Cleveland Park with my two young children, I was assessed a fee of $38. I do not believe Colonial Parking had the...
right to request that amount.RESPONSE: Please note from the four attached photographs at both the entrance to and the exit from the Colonial parking lot that state clearly "MAXIMUM / LOST TICKET $38.00" and to the right of the ticket dispenser slot at the entrance the warning "NOTICE: LOST TICKET PAYS DAILY MAXIMUM."2. Colonial garage and lot attendants are not permitted to make any adjustments; therefore, the attendant was correct in collecting $38 from [redacted].In the interest of good customer service, we are sending a refund check in the amount of $38 to [redacted] and two Colonial parking passes, each good for one free parking day at any Colonial Parking facility in the Washington, D.C. Metropolitan Area. Although these two cards may be used at any location, [redacted] should know that since their use is subject to differing rules at different locations, he should confirm their applicability in advanceat the location(s) where he wishes to use them.In the future, we ask [redacted] to make sure that all parking lot signs are read and completely understood before he enters any parking lots, including those not operated by Colonial Parking.Sincerely,Margaret E[redacted]
[redacted], we have reviewed the customer's complaint and are sending out a refund check today by U.S. Postal Service for $3.50. Our operations team is reviewing the signage to ensure that it is clear in the future.Thank you.Margaret E[redacted]
Dear [redacted]:
We are in receipt of Revdex.com Complaint #[redacted]. We have researched the details of this
complaint, and our response is below.
1.
“My monthly parking subscription was cancelled
on March 5, 2016, via the online parking...
cancellation tool, while an automatic
payment was being processed.”
RESPONSE: The cancellation is correct; however,
[redacted] was not signed up for AutoPay and there was no automatic payment
on his account. The payment received on
his account for the month of March 2016 was a manual, credit card payment. His request to our Customer Care
department for a refund for all but three days in March was processed
immediately through our standard process because it had already cleared the
bank at the time of his request.
2.
We acknowledge receipt of [redacted]’ return
of the key card and his payment for the three days he parked at our garage.
3.
“With regard to the $271.28 refund that was
supposed to issue it was eventually ‘processed’ on March 24, 2016 to arrive,
according to customer service, with 7-10 business days. That time has elapsed
and I have not received or heard otherwise about the refund.”
RESPONSE: Check #[redacted] in the
amount of $271.28, payable to [redacted], was cut and mailed on March 24,
2016, to the address listed on his Revdex.com complaint. As of this date, the check
has not yet been cashed.
RESOLUTION.
Colonial Parking has issued [redacted] the refund he requested. We consider this matter closed.
Sincerely,
Margaret E[redacted]
Dear [redacted]:We are in receipt of Revdex.com Complaint #[redacted]. Please be advised that Colonial Parking, Inc. is paying the amount requested in this complaint in full. We will forward a check to the address listed in [redacted]'s complaint.Let us know if you have any questions.Sincerely,Colonial...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check was delivered via FedEx on Tuesday (8/16). Thank you.
Regards,
[redacted]
[redacted], before [redacted] filed this complaint with the Revdex.com, our Risk Management team reached out to her. Upon second review of the claim, Colonial Parking offered to pay her a settlement sum of $500 as a "good will" gesture and demonstrating that we value her as a parking customer. The check...
is being sent to her overnight today by [redacted] to her address in this complaint (for delivery tomorrow).We value [redacted] as a customer and hope she will continue to park in Colonial garages and lots throughout the Washington, D.C., Metropolitan Area in the future.Sincerely,Margaret E[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The explanation for crowded garages is laughable. The best way to fix that is to stop letting people in - do not be money hungry.I only received the cling tag for my new garage after emailing five times - I find the timing of the response to Revdex.com suspect as it is after I received my tags. I also was charged for the old garage after having specifically requested that I not be charged twice for the garages. Apparently they do not like to read emails that are sent to their business. The second dent in my car is from having to avoid the cars that are parked on the ramp - there is no way to put in a complaint about that as technically I did not hit a car. The dent came from having to avoid cars, and I touched the side of one of the columns.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the explanation of the location of the difficult to find elevator, and I was unaware that the repairs were dependent upon the property manager and not upon Colonial Parking directly. I am glad we are able to reach a compromise despite our differences in opinion regarding whether the unfinished nature of the repairs made the garage unsafe.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I do want to let the Colonial Parking service know that a key card is indeed needed to access the Tenleytown Garage, I would know seeing as I had to use one. When I called in June to talk with an associate of Colonial Parking about how to use the parking credentials by hanging it on my rear view mirror it was explained to me, after investigation, that the mirror hanging paper was not sufficient and I did in fact need a key card to access the garage and it was mailed to me with my July statement. I then used the key card for the month of July and returned it in August when I was told I had to cancel my service online. I thank you for refunding me for the month of August however, it greatly concerns me that you are not recognizing the fact that a key card is needed to access the Garage. If I didn't need a key card to access it I would not have been sent one, thus I would not have been able to return one. IN ADDITION, I spoke with a member of the garage maintaine crew and she too explained to me I needed a key card in order to get out of the garage. Perhaps your system falsely labels the garage as not needing a key card and that caused my problem to begin with. I highly suggest talking to the garage manager so that this does not continue to happen to other customers.Regards,
[redacted]
Dear *** ***:We received an estimate from Chesapeake Auto Appraisers of the damage to *** ***'s carWe are sending *** *** a check for the estimated damage repairs in the amount of One Thousand, Twenty-seven and 81/Dollars ($1,027.81) by *** *** today.Sincerely,Margaret
E***Colonial Parking, Inc
From: *** *** Date: Thu, Jul 23, at 1:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** Revdex.com Complaint # ***Date of Incident:
7/5/2015 *** ***, upon further investigation, Colonial has determined to pay *** ***’s claim. Sincerely,Margaret E***Contracts and Records ManagerColonial Parking, IncThomas Jefferson St NW #100Washington DC
Dear *** ***:We are in receipt of *** ***'s complaintAfter reviewing the details with our Customer Care Department, these are our findingsI opened my account in June with the garage at Tenleytown, which requires an access card yet I was never sent an access card therefore I had to pay
parking garage fees on top of the service I already paid for but could not use. RESPONSE: The Tenleytown garage does not require a keycard, and we do not understand why the customer took a daily ticket to parkIf the customer had her parking credential in the vehicle, she would have been able to parkI called at the end of June to address this matter when I asked to have my account cancelled after the month of July the man on the phone told me all I had to do was send an email to [email protected], which I did on July 23rd, yet I was still charged for the month of August. RESPONSE: We refunded the August parking service fee based on the date of *** ***'s cancellation; however, the customer did have the appropriate credentials to park in June and July The credentials were not returned to our office "unused" which is the requirement to cancel her account and qualify for a refundOur terms and conditions (agreed to online) are clear on this matterI was never told that I had an online account and it was never explained to me that I had to cancel my account online, even though I called the customer service agents and askedEvery time I called the customer service agents were incredibly rude and unknowledgeableI was charged for two months of parking I did not even use, one month because the company never sent me an access card. RESPONSE: Our records show that *** *** originally opened her account with Colonial online, and the monthly billing/invoice contains all of the terms and conditions of this parking agreementThe terms and conditions are very clear and were presented to *** *** online at the time she opened her account, and were given to her every month on the invoiceWe regret that *** *** feels our customer service agents were "rude" because they were unable to give her the answers she wanted.RESPONSE TO ALL: Colonial Parking is happy to refund *** *** for any daily parking charges for June and July that she paid upon our receipt of her receipts for those parking transactions We cannot refund the June and July monthly parking charges because *** *** failed to return her parking credential "unused" to our offices, as required by the account she agreed to online when she first signed up for the accountWe have refunded her the August parking service fee based on the date of her cancellationWe await receipt of *** ***s' parking receipts for June and July so that we can refund her those amounts.Sincerely,Margaret E***
Dear Mr. [redacted]: We are in receipt of the Revdex.com Complaint #[redacted]. We have contacted the customer by email and phone on several occasions and reviewed the details and information she provided. Below is our response. 1. “My car was damaged twice while parked in the...
garage in Adams Morgan at [redacted] St NW. RESPONSE: The garage at [redacted] St NW is a self-park garage. No Colonial Parking attendants touch or move any vehicles. Ms. [redacted] and all other customers park and retrieve their own cars. 2. “I submitted claims for each of these, one in April 2016 and another in August 2016, and still have not heard back about either of these claims.” RESPONSE: Colonial has no record of having received any written claims for the two alleged incidents. When we reached out to the customer to ask for copies of the claim forms, she did not have them. She subsequently went to the garage on a weekend and asked the attendant in the booth for a claim form. He instructed her to fill it out and return it to him. She filled it out but did not return it to him to fill out his portion and sign it. When our Risk Management department asked her to fax it to us, she did so, but the form was incomplete (no attendant’s information or signature), and it was undated. 3. Attached are copies of both a ticket that duplicates what Ms. [redacted] received and a sign at the entrance to the garage. Given that this is a self-park facility, the attendants are not required to inspect entering vehicles for pre-existing damage. Ms. [redacted] did provide us recently with a photo of the scrapes on her bumper, but there is no way to ascertain that her car was not damaged before she brought it into the garage. 4. CONCLUSION. We respect Ms. [redacted]'s attempts to repair her car, but Colonial must stand by a denial of any liability for this damage. Sincerely, Margaret E[redacted]
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your help with the resolution.
Regards,
[redacted]
Mr. Dennis, we have reached out to the customer, provided a copy of the original repair estimate, and explained how the process works for the payment of damage repairs. We advised her that she can have her car repaired at any body shop and any amounts over our estimate can be sent to the estimators who will send the bill to us directly for our payment. The customer also was advised by the body shop that they would need her car for four days, and we have arranged for payment of a loaner car for her use during that timeframe.We believe we have addressed all of our customer's questions and concerns.We greatly value [redacted] as a Colonial customer and hope that she will continue to use our garages and lots throughout the greater Washington DC area in the future.Sincerely,Margaret Evans
Dear [redacted]:We are in receipt of Revdex.com Complaint #[redacted] dated 7/17/2017. Several teams have investigated this complaint. The results of our research are below.[redacted] purchased monthly parking for Colonial's facility at [redacted] in Alexandria, Virginia. At the time he signed up...
onsite at the location, he was given an application with parking guidelines. The instructions in the parking guidelines explain the close-out process. This information is also available on the Colonial website (www.ecolonial.com). As of this date, [redacted] has not submitted a "Close My Account" request and therefore, his account is still open. Besides being clearly posted on Colonial's website and on the electronic invoices he receives each month (as well as the FAQs on the website), terms and conditions are spelled out. The company's "No Refund" policy is consistent with industry practice across the Washington, D.C. metropolitan area. If someone rents an apartment or a business site, she/he is not entitled to a refund of an "unused" pro rata portion if they decide, at some point during the month, that they no longer desire, or need, the space.[redacted] paid for a month and can park for a month. Just as the parking operator cannot unilaterally lock the patron out of the garage in the middle of the month because of changed circumstances, neither can the patron unilaterally cancel his one month term once the month has begun and expect some sort of pro rata refund.We are not billing [redacted] for the month of August, but we do request that he complete the closure of his account by logging into his account online and selecting "Close My Account."Sincerely,Margaret E[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted]:
We are in receipt of Better Business Complaint #[redacted]
(8/23/15). After a thorough review of the complaint and the parking garage
located at [redacted] N.W., Washington, D.C., please see our
response...
below.
1.
“The lack of an elevator is in striking
violation of the ADA.”
RESPONSE: There is a fully
operational elevator at the entrance of the garage on the right side, next to
the garage office. Please see attached picture of the elevator at this garage.
2.
“The garage is in a very unsafe and unsanitary
condition. Namely, there was loose insulation hanging out of multiple parts of
the ceiling, presenting a safety hazard to my vehicle and a health hazard to my
lungs.”
RESPONSE: Please see the attached
picture of the loose, hanging insulation. The damage was caused when a water
pipe/sprinkler burst, resulting in weakened ceiling tiles. Colonial brought
this to the attention of the Property Manager as soon as it occurred, after
which the Property Manager began fixing the sprinkler and the tiles. The
Property Manager anticipates the repair to be completed by the end of this week
(on or about September 5, 2015).
There are no facts to support Mr. [redacted]’s complaints
regarding the “unsafe and unsanitary conditions” of the parking garage at [redacted], N.W., Washington, D.C., nor its violation of any laws. However,
in the interest of good customer service, Colonial Parking, Inc. will issue Mr.
[redacted] a refund check in the amount of $16.00, per his request. The check will be sent tomorrow to the address on Mr. [redacted]'s complaint.
Sincerely,
Colonial Parking, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted]We are in receipt of Revdex.com Complaint #[redacted]. We have completed our investigation of this complaint. Below are our findings.1. When exiting a Colonial Parking lot in Cleveland Park with my two young children, I was assessed a fee of $38. I do not believe Colonial Parking had the...
right to request that amount.RESPONSE: Please note from the four attached photographs at both the entrance to and the exit from the Colonial parking lot that state clearly "MAXIMUM / LOST TICKET $38.00" and to the right of the ticket dispenser slot at the entrance the warning "NOTICE: LOST TICKET PAYS DAILY MAXIMUM."2. Colonial garage and lot attendants are not permitted to make any adjustments; therefore, the attendant was correct in collecting $38 from [redacted].In the interest of good customer service, we are sending a refund check in the amount of $38 to [redacted] and two Colonial parking passes, each good for one free parking day at any Colonial Parking facility in the Washington, D.C. Metropolitan Area. Although these two cards may be used at any location, [redacted] should know that since their use is subject to differing rules at different locations, he should confirm their applicability in advanceat the location(s) where he wishes to use them.In the future, we ask [redacted] to make sure that all parking lot signs are read and completely understood before he enters any parking lots, including those not operated by Colonial Parking.Sincerely,Margaret E[redacted]
[redacted], we have reviewed the customer's complaint and are sending out a refund check today by U.S. Postal Service for $3.50. Our operations team is reviewing the signage to ensure that it is clear in the future.Thank you.Margaret E[redacted]
Dear [redacted]:
We are in receipt of Revdex.com Complaint #[redacted]. We have researched the details of this
complaint, and our response is below.
1.
“My monthly parking subscription was cancelled
on March 5, 2016, via the online parking...
cancellation tool, while an automatic
payment was being processed.”
RESPONSE: The cancellation is correct; however,
[redacted] was not signed up for AutoPay and there was no automatic payment
on his account. The payment received on
his account for the month of March 2016 was a manual, credit card payment. His request to our Customer Care
department for a refund for all but three days in March was processed
immediately through our standard process because it had already cleared the
bank at the time of his request.
2.
We acknowledge receipt of [redacted]’ return
of the key card and his payment for the three days he parked at our garage.
3.
“With regard to the $271.28 refund that was
supposed to issue it was eventually ‘processed’ on March 24, 2016 to arrive,
according to customer service, with 7-10 business days. That time has elapsed
and I have not received or heard otherwise about the refund.”
RESPONSE: Check #[redacted] in the
amount of $271.28, payable to [redacted], was cut and mailed on March 24,
2016, to the address listed on his Revdex.com complaint. As of this date, the check
has not yet been cashed.
RESOLUTION.
Colonial Parking has issued [redacted] the refund he requested. We consider this matter closed.
Sincerely,
Margaret E[redacted]
Dear [redacted]:We are in receipt of Revdex.com Complaint #[redacted]. Please be advised that Colonial Parking, Inc. is paying the amount requested in this complaint in full. We will forward a check to the address listed in [redacted]'s complaint.Let us know if you have any questions.Sincerely,Colonial...
Parking, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check was delivered via FedEx on Tuesday (8/16). Thank you.
Regards,
[redacted]
[redacted], before [redacted] filed this complaint with the Revdex.com, our Risk Management team reached out to her. Upon second review of the claim, Colonial Parking offered to pay her a settlement sum of $500 as a "good will" gesture and demonstrating that we value her as a parking customer. The check...
is being sent to her overnight today by [redacted] to her address in this complaint (for delivery tomorrow).We value [redacted] as a customer and hope she will continue to park in Colonial garages and lots throughout the Washington, D.C., Metropolitan Area in the future.Sincerely,Margaret E[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The explanation for crowded garages is laughable. The best way to fix that is to stop letting people in - do not be money hungry.I only received the cling tag for my new garage after emailing five times - I find the timing of the response to Revdex.com suspect as it is after I received my tags. I also was charged for the old garage after having specifically requested that I not be charged twice for the garages. Apparently they do not like to read emails that are sent to their business. The second dent in my car is from having to avoid the cars that are parked on the ramp - there is no way to put in a complaint about that as technically I did not hit a car. The dent came from having to avoid cars, and I touched the side of one of the columns.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the explanation of the location of the difficult to find elevator, and I was unaware that the repairs were dependent upon the property manager and not upon Colonial Parking directly. I am glad we are able to reach a compromise despite our differences in opinion regarding whether the unfinished nature of the repairs made the garage unsafe.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I do want to let the Colonial Parking service know that a key card is indeed needed to access the Tenleytown Garage, I would know seeing as I had to use one. When I called in June to talk with an associate of Colonial Parking about how to use the parking credentials by hanging it on my rear view mirror it was explained to me, after investigation, that the mirror hanging paper was not sufficient and I did in fact need a key card to access the garage and it was mailed to me with my July statement. I then used the key card for the month of July and returned it in August when I was told I had to cancel my service online. I thank you for refunding me for the month of August however, it greatly concerns me that you are not recognizing the fact that a key card is needed to access the Garage. If I didn't need a key card to access it I would not have been sent one, thus I would not have been able to return one. IN ADDITION, I spoke with a member of the garage maintaine crew and she too explained to me I needed a key card in order to get out of the garage. Perhaps your system falsely labels the garage as not needing a key card and that caused my problem to begin with. I highly suggest talking to the garage manager so that this does not continue to happen to other customers.Regards,
[redacted]