Holladay House & Home Center

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted] Regards, [redacted]

Thank you for notifying me today of Mr [redacted] complaintI was not aware of thisI talked with everyone in our company who had knowledge of this issue and this is what I have learnedMr [redacted] purchased a recliner from our store on December On January Mr [redacted] reported the first issue with the chairWe picked the chair up for repair on JanuaryOur service department determined it was damage caused by a petThe gentleman who repairs upholstered goods for our company has been in the business over yearsAnimal damage is not covered by any warrantyWe repaired the chair and returned it to Mr [redacted] home on JanuaryWe did not charge for the repair.On September 2014, Mr [redacted] called again to report damage to the reclinerWe picked up the chair and brought it back to the store for inspection and repairOur service department sewed the chair as best they could as the damage was more extensive this time, and we returned the chairAgain, animal damage was determined to be the culprit and it is not covered by any warranty We have sold many chairs from this manufacturer and we have experienced no problems with their productI agree there is a first time for everything however; if a pet damages a product I know of no other furniture store who would have gone to the lengths we have to try and satisfy this customerHere's what I will attempt to do, I will attempt obtain a replacement seat for this recliner and if we can obtain this seat, we will pick the chair up and install the replacement seat at no chargeI will also discuss with the Manufacturer's Rep of any ideas he may have to resolve this for the [redacted] We want Mr [redacted] to be happy with his reclinerPlease let us know if this is acceptable to Mr [redacted] and we will see what we can doWe will not refund the chair

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I can tell you absolutely that the damage was not caused by a petBut if they will replace the seatI would be satisfied

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding
complaint ID *** While I have not heard back about this specific complaint I did call the store again on Sunday, November 22nd and spoke with the owner *** He said he promised I would have my piece of furniture (console) before Christmas (December 25th) While we are not holding our breath it is a shame that this company cannot provide better service or communication I told him the Revdex.com would be reaching out to him as a complaint was filed and he said he would be happy to respond, but I guess that is just more talk
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding
complaint ID ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding
complaint ID ***
Regards,
*** ***

I was not aware of this issueI apologize for the ridiculous amount of time this has takenI will look into this and get it corrected as quickly as possibleI will let you know what I find out
Sincerely,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding...

complaint ID [redacted].
Regards,
[redacted]

We will order a replacement seat today. I am not sure how long it will take for the manufacturer to respond. As soon as the replacement part arrives we will contact Mr. [redacted] and promptly install the new seat. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Good morning, my name is [redacted]. I was made aware of this situation this morning and I can assure you this will be promptly addressed. I have discussed this with [redacted] and he assured me he processed a credit on the credit card number provided. I suspect Mr. [redacted] issued a...

credit to the wrong credit card number. I am having this researched and it will be resolved by early next week. Our Office Manager is out of the office until Monday for Easter. I am sorry this happened. We do not operate our business in this manner. Sincerely,[redacted]

case number [redacted]. The original request from the customer was to either issue a credit to their credit card or a cashiers check. We have issued a credit to their credit card which will transmit tonight automatically. It was issued to their credit card ending in [redacted] in the amount of $[redacted]. We are sincerely sorry this was not processed sooner.

Thank you for notifying me today of Mr. [redacted] complaint. I was not aware of this. I talked with everyone in our company who had knowledge of this issue and this is what I have learned. Mr. [redacted] purchased a recliner from our store on 28 December 2013. On 13 January 2014. Mr. [redacted] reported the...

first issue with the chair. We picked the chair up for repair on 17 January. Our service department determined it was damage caused by a pet. The gentleman who repairs upholstered goods for our company has been in the business over 30 years. Animal damage is not covered by any warranty. We repaired the chair and returned it to Mr. [redacted] home on 21 January. We did not charge for the repair.On 15 September 2014, Mr. [redacted] called again to report damage to the recliner. We picked up the chair and brought it back to the store for inspection and repair. Our service department sewed the chair as best they could as the damage was more extensive this time, and we returned the chair. Again, animal damage was determined to be the culprit and it is not covered by any warranty.  We have sold many chairs from this manufacturer and we have experienced no problems with their product. I agree there is a first time for everything however; if a pet damages a product I know of no other furniture store who would have gone to the lengths we have to try and satisfy this customer. Here's what I will attempt to do, I will attempt obtain a replacement seat for this recliner and if we can obtain this seat, we will pick the chair up and install the replacement seat at no charge. I will also discuss with the Manufacturer's Rep of any ideas he may have to resolve this for the[redacted]. We want Mr. [redacted] to be happy with his recliner. Please let us know if this is acceptable to Mr. [redacted] and we will see what we can do. We will not refund the chair.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding...

complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding...

complaint ID [redacted]
Regards,
[redacted]

Two months have passed since placing order, of which half down payment was made via credit card. Store sign reads "quitting business". Phone calls as well as personal visits to the store have been unproductive. They seem to know nothing about the order, unwilling to look it up, and basically indicated they could not help us.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: 10/11/15-purchased sectional sofa & extended warranty (total $2474.5) which I paid in full at the time of purchase.I asked the sales associate Randy if they could hold off delivery for a few weeks until I repainted my living room. He said no problem, we have to order it, just let us know when you are ready for it. NOT A WORD ABOUT THE ESTIMATED DELIVERY TIME. 10/23-phoned to check on status and schedule delivery and was informed that the furniture was not in and there had been no communication from the manufacturer.When I inquired about an anticipated date of arrival, I was informed that the order would take 6-8 weeks (this was the first time I had knowledge of this).Understandably, I was quite upset about this. I told him that I was not informed of this because when I made the purchase, my intention was the have the furniture at least by Thanksgiving.I informed him that if I had known this I would not have purchased from them and I certainly would not have paid them IN FULL. I demanded that he contact the manufacturer the following Monday (10/26).He agreed he would and I specifically asked if I would get a call back and he assured me he would personally call me on 10/26. 10/28-no call from them, 10/29-call made/message left. 11/1-finally got someone to answer phone.No answers/no resolutions.Between 11/1-12/10- NUMEROUS CALLS MADE. 2/11-received call from "Rick" who stated he was new and that he would contact manufacturer.Prior to this, I had seen on TV that they were going out of business (NO ONE FROM THEIR BUSINESS BOTHERED TO INFORM ME OF THIS) Recv'd VM from him later that day that furniture would ship "next week" (12/14-18).I phoned him back he assured me this was per manufacturer. 12/24-phoned again and and told Randy would check on 12/28. 12/29-phoned [redacted] and was informed that he had been "TOO BUSY" to followup on my order. 12/31-I showed up in person, asked for update.NOTHING.I asked for refund several times & # of manufac. to check order myself. REFUSED!!Desired Settlement: With Holladay House closing their doors, I am afraid that I am not going to get my furniture. They will not refund my money nor will they give me the manufacturers phone number so that I can check for myself since they are "TOO BUSY" to make the call themselves. When they do respond to my calls, they continue to lie to me. I WOULD LIKE MY MONEY BACK BEFORE THEY CLOSE THEIR DOORS AND FALL OFF THE FACE OF THE EARTH.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted].

Regards,