Holladay House & Home Center

Review: Purchased furniture on 10-20-15 with $1,500 down and $1,290 due on delivery. Order was to come in 4-6 weeks turned into over 16 weeks. Furniture gets delivered they are in and out within a couple of minutes furniture is paid in full and I'm back off to work. Get in later that night to take a good look at the furniture and it's damaged the sides are pushed in on the corners and the front leather has a crease across it. Call the store next morning and they said no problem we will pick it back up and make the repairs and if we can't fix it we will order a new one from the manufacturer. They called a few weeks later and said the damaged had happened from the manufacturer from the way it was packaged, but they had fixed everything (great). Gets delivered damaged still, and they take it back and put in the order for the new one 4-6 weeks it will be in. Since then I have been promised my furniture by a half dozen people including the owner over a dozen times. When speaking with the owner Richard P[redacted] about this matter he blames it on the people that no longer work there (which some due) and his health. On Sat. Mr. Richard P[redacted] looked me in the eyes and promised to fix this problem for me no later than Mon. then shook my hand. They called today to send out the new furniture that had come in. Come to find out its the same furniture that they took back Months ago. I was told Mr. P[redacted] would call. In the mean time I looked at the Revdex.com to see if anyone else has had any problems with this business and ALL OF THIS IS HIS M.O. It's been 6 months I want my money back!Desired Settlement: REFUND b/c they will never make a 4-6 week or the 16 week delivery in my case because they are closing business.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted]

Regards,

Review: I paid $1,516.32 for a reclining sofa and love seat on February 21st. I was td 4 to six weeks for delivery. I was told it would ship on April 13th and then still no furniture, told it would ship on April 29th. To date I still have not received the furniture. I was told on May 3rd I could get a refund but on May 4th and May 5th I have called to say I was coming to get my money only to be told that there was no one there authorized to write the check for me.Desired Settlement: I paid with a debit card and should not have to wait on. A check to be written. I want a full refund of $1,516.32 plus interest.

Business

Response:

Good morning, I received the first complaint this morning. I was surprised to see this as this customer has been refunded in full. On 02 February 2015 Ms. [redacted] purchased an [redacted] reclining sofa and loveseat. It was delivered 21 February 2015. On 25 February we picked the furniture up and Ms. [redacted] reselected a set from a better quality manufacturer. We ordered the new set from the manufacturer and to date, we have not received the new set. I am sorry the original set was not satisfactory, and I am equally sorry the new set did not arrive in a timely manner. I am not sure what caused the delay as I have been out of the store with medical issues. I am working part time now, slowly working my way back into the store. I had stopped in one afternoon when Ms. York's daughter stopped by to pickup her refund check. I was told it had been mailed by our employees however; when I learned Ms. [redacted] had not received her check, I immediately instructed our new General Manager to issue a replacement check while she waited. We stopped payment on the first check. We attempted to satisfy Ms. [redacted] and I am sorry this didn't happen. We have refunded her in full. We delivered the first set at no charge, picked it up at no charge and were prepared to deliver the replacement set at no charge. It is also my understanding the replacement set was more expensive than the original, and Ms. [redacted] was not charged the increase. We were only charging the same price as the original furniture cost. I understand Ms. [redacted] is frustrated. We try very hard to satisfy our customers. We will not pay the interest she is requesting. Please let me know if you need any additional information.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I purchased a couch & loveseat on November 24, 2014. I paid in full on my [redacted] card. I was told my furniture would take 6 to 8 weeks to come in. On February 3,2015, I called & was told "there was a backlog & should be coming in a couple of weeks". I called again on Feb.20, 2015 & was told" should be shipped soon & would be delivered within 6-7 days of their receipt". I never heard from them again.On March 16, 2015, it was exactly 16 weeks since this furniture was ordered. Never once did Holladay House call us with an explanation for this delay. My husband & I felt we had waited long enough and decided to cancel our order. I called on 3/16/15 and spoke with [redacted] who proceeded to give me more excuses for the delay, but finally agreed to reimburse our credit card for the amount charged on 11/24/14. He said it would take 3 days to show on our account. On 3/19/15, I called again & Mr. [redacted] said " he personally took care of this problem and to give it 3 to 5 business days to appear on the account".As of 3/27/15, the transaction of credit has not appeared. I feel we have been more than fair with Holladay House & can see no other avenue than to report their actions. On 11/24/14, we paid this company $1565.81 in good faith that they would order & deliver the furniture with 6 to 8 wks. Our attorney suggested we go through you first before taking any other action. We truly hope this matter can be resolved through you, as Holladay House seemingly has a good reputation. We only want our money returned. Thank you.Desired Settlement: We want to be fully reimbursed $1565.81. We would prefer a credit on our [redacted] card or a cashiers check for $1565.81.

Business

Response:

Good morning, my name is [redacted]. I was made aware of this situation this morning and I can assure you this will be promptly addressed. I have discussed this with [redacted] and he assured me he processed a credit on the credit card number provided. I suspect Mr. [redacted] issued a credit to the wrong credit card number. I am having this researched and it will be resolved by early next week. Our Office Manager is out of the office until Monday for Easter. I am sorry this happened. We do not operate our business in this manner. Sincerely,[redacted]

Business

Response:

case number [redacted]. The original request from the customer was to either issue a credit to their credit card or a cashiers check. We have issued a credit to their credit card which will transmit tonight automatically. It was issued to their credit card ending in [redacted] in the amount of $[redacted]. We are sincerely sorry this was not processed sooner.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I placed an order for a recliner on 10/11/15 and paid for it in cash and received a receipt. To this day I have not received my recliner or a refund. Numerous calls were made for a delivery date. Now after more attempts, I am unable to get information about my recliner or a refund.Desired Settlement: At this point, I would like a full refund in cash.

Review: On March 29, 2015, I order two pieces of furniture ([redacted]) from Holladay House for $1050.93 which was pull in full on my credit card. The stated delivery was eight weeks but could be sooner due to a good relationship with the manufacturer. Around six weeks, I called to inquire the status of my order and was told that these orders will take a full eight weeks. At eight weeks, I called and was told that it will be next week before it is shipped. At nine weeks, I called and was told it will be next week before it is shipped. At ten weeks, I called and was told the same lie again. Last week I spoke with Richard M[redacted] who stated he was the closest thing to a manager who stated he would check into the order immediately and issue a credit to my account for my trouble. I then contact Whittier Wood to see if my order had been placed for my furniture. They stated that they had received an order back in March but it was not moved into the production schedule. They also stated that it only takes 5-6 days to make the bookcase and the lateral file was in stock. I called Mr. M[redacted] and stated this fact and he stated that most manufacturer were closed this week and it was not possible. I called Mr. M[redacted] and stated that I wished to cancel my order and receive a full refund. He stated that the girl in the office was not in and would call me back when completed. The next day I contacted Mr. M[redacted] and told him that the transaction had not been processed and he stated that girl was coming in later that afternoon. The following day I had to contact Mr M[redacted] again and he stated that they would be back in the afternoon after taping a radio spot and he would have it processed. My attorney has advised me to try to handle this issue through Revdex.com before taking further action.Desired Settlement: Refund of $1050.93 on my credit card

Review: We purchased a leather recliner and warranty ([redacted] Protection 5 yr) on 10/29/15. Holladay House didn't provide a copy of the warranty with the receipt. I called the next day; they said they had to register the warranty and would mail info to me in a couple of days. I called 10/30/15 and 1/4/16; still no warranty. I went to the store (about 50 miles from home) on 1/18/16; no manager onsite, salesman said he gave me info over the phone previously. I told him it must have been a different customer complaining about the same thing because nobody has given me ANY info. I asked him to write down who I needed to contact, he wrote [redacted] Fabric Protection; he said go online and get 800# to call. When I go online, I see completely different coverage from what the salesman, "**" sold me on (complete, no questions asked coverage). Plus, I read many complaints online about being coverage being denied for the same things the salesman sold me on (any damage including holes, tears, spills, accidents, etc., if an onsite tech can't repair it, they will refund the price of the warranty).Desired Settlement: Refund of the cost of the [redacted] Protection 5yr, $50.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted].

Regards,

Review: On Dec 7, 2014 I order a gathering table and 6 chairs and they said it would take about 5-6 weeks to get it in. The table and 5 of the chairs were delivered in Mid January they informed me one of the chairs came in broken and that they already ordered a replacement. I then called back in April and the person on the phone informed me they would reorder and should be in 6 weeks. I then called back in July and was informed when it comes in I will be called. Then on Oct 1 I called back and the gentleman told me he will look into it and call me back. To this date )ct 31, 2015 I have not heard anything from this company.Desired Settlement: I would like to receive the chair and be compensated for the lengthy time to get my product.

Business

Response:

I was not aware of this issue. I apologize for the ridiculous amount of time this has taken. I will look into this and get it corrected as quickly as possible. I will let you know what I find out. Sincerely,[redacted]

Two months have passed since placing order, of which half down payment was made via credit card. Store sign reads "quitting business". Phone calls as well as personal visits to the store have been unproductive. They seem to know nothing about the order, unwilling to look it up, and basically indicated they could not help us.

Review: 3 pieces of upholstered furniture ordered on 8 28 2015. They were paid for at that date $2059.00. As of 1 10 2016 no furniture or indication from this company about refund or furniture.Desired Settlement: They will act promptly to return $2059.00 to our Visa account.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted].

Regards,

Review: Purchased 3 lamps, a chair, sofa, love seat, a fabric protection package and two curio packages 4-8-2015 (contract # [redacted]) and 4-11-2105 (contract #[redacted]). 11 weeks to have 2 lamps, sofa and love seat delivered. Six months for delivery of a replacement chair at additional cost and two curio cabinets. One Lamp has yet to be received.Desired Settlement: Refund of all monies paid for lamp or a lamp of same value or greater at no charge.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted].

Regards,

Review: Placed an order for a custom sectional sofa on Jan. 3rd of 2015. After being told it would be 6-8 weeks it was finally delivered 16 weeks later. A piece was ordered wronget so a replacement piece was ordered in mid April when the sofa was delivered. Here we are 7 months later and the console is still not delivered. Everytime I call the store I am told an associate will call me back. I wait 2 to 3 days and call again. The story I have been told for the last 3 months is 2 more weeks. Those 2 weeks pass and I call again and throwing process starts all over. This has been a frustrating experience and we just want the console we ordered 7 months ago or at least an answer as to why the lies and constant run around on the phone.Desired Settlement: Deliver the console ASAP! 7+ months is more than enough time for a console for a sectional sofa. Should be a refund involved too for having to deal with their incompetent staff for all this time too.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted]. While I have not heard back about this specific complaint I did call the store again on Sunday, November 22nd and spoke with the owner [redacted]. He said he promised I would have my piece of furniture (console) before Christmas (December 25th). While we are not holding our breath it is a shame that this company cannot provide better service or communication. I told him the Revdex.com would be reaching out to him as a complaint was filed and he said he would be happy to respond, but I guess that is just more talk.

Regards,

Review: Purchased a recliner on 12/28/13. It had a 1 year warranty. The fabric tore in the seam of the seat within 30 days of purchase. I contacted store and they picked up, did a terrible job of repair and delivered it back. Soon after this the same spot tore again. I waited some time before requesting they come back. I called them on 9/19/14 and they picked up. They finally returned it on 10/31/14 but only after I called them at least 3 times. It looks terrible and is tearing again.Desired Settlement: Since they will not repair it properly I want my money back.

Business

Response:

Thank you for notifying me today of Mr. [redacted] complaint. I was not aware of this. I talked with everyone in our company who had knowledge of this issue and this is what I have learned. Mr. [redacted] purchased a recliner from our store on 28 December 2013. On 13 January 2014. Mr. [redacted] reported the first issue with the chair. We picked the chair up for repair on 17 January. Our service department determined it was damage caused by a pet. The gentleman who repairs upholstered goods for our company has been in the business over 30 years. Animal damage is not covered by any warranty. We repaired the chair and returned it to Mr. [redacted] home on 21 January. We did not charge for the repair.On 15 September 2014, Mr. [redacted] called again to report damage to the recliner. We picked up the chair and brought it back to the store for inspection and repair. Our service department sewed the chair as best they could as the damage was more extensive this time, and we returned the chair. Again, animal damage was determined to be the culprit and it is not covered by any warranty. We have sold many chairs from this manufacturer and we have experienced no problems with their product. I agree there is a first time for everything however; if a pet damages a product I know of no other furniture store who would have gone to the lengths we have to try and satisfy this customer. Here's what I will attempt to do, I will attempt obtain a replacement seat for this recliner and if we can obtain this seat, we will pick the chair up and install the replacement seat at no charge. I will also discuss with the Manufacturer's Rep of any ideas he may have to resolve this for the[redacted]. We want Mr. [redacted] to be happy with his recliner. Please let us know if this is acceptable to Mr. [redacted] and we will see what we can do. We will not refund the chair.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I can tell you absolutely that the damage was not caused by a pet. But if they will replace the seatI would be satisfied.

Business

Response:

We will order a replacement seat today. I am not sure how long it will take for the manufacturer to respond. As soon as the replacement part arrives we will contact Mr. [redacted] and promptly install the new seat. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: bought a sofa and loveseat from this company along with a 5 year warranty . We had not had the furniture 3 month before the structure under the left side of sofa was sagging nearly to the floor --we called the store ---talked to manager ---told him of problem--he said call the warranty manager ---did that ----169.00 is what we paid extra to cover any problems that might happen----the person in warranty said that policy won't cover structure falling apart --it only cover the fabric --we are OUT 1700.00 --A SOFA WE CAN'T USE AND CAN'T GET ANY RESPONCE FROM ANYBODY .PLEASE HELPDesired Settlement: HOPING TO GET A DECENT SETTLEMENT OR A SOFA AND LOVESEAT THAT WILL LAST FOR REASONAL AMOUNT OF TIME ----PLEASE HELP US WITH THIS ,SINCERELY FRANK PERKINS

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted].

Regards,