Holland America Line

Complaint: [redacted] I am rejecting this response because: HAL wrongly claims I "chose not to allow Holland America Line to continue with theprocess of "next port protection" for airfareHAL refused to even try to find alternative air arraignmentsWhen the flight on 8/8/wascanceled, I called HAL's air emergency phone and the HAL agent rebooked me on 8/9/Whenthe flight on 8/9/was canceledI called HAL again and was told that the HAL air agent wouldrebook me on an alternative and send the new routing to Delta within minutesAfter an hourpassed with no rebooking from HAL, I called HAL again and the HAL emergency airrepresentative told me that HAL would do nothing more and that I should work it out with Delta, Not only was I never told about HAL's next port protection plan, assuming it existed, HALrefused to do itWhen, following HAL's instructions, I went to Delta to "work it out", Deltacould not get me to Europe until day of an day cruise, and by any rational standard, thatmeant HAL canceled the trip.By 8/15/I had written up a detailed account of what happened From that account made atthe time of the events, I copyied this: On 8/8/“When Delta canceled the flight, I called HAL’s air desk (whomade the booking and took my money) They suggested a revised air schedule departing on 8/ and arriving in Berlin on8/10/where HAL’?s agent would meet me and take me to the ship at the first port stop after the cruise left from Copenhagenon 8/9/ On 8/9/16, Delta canceled that flight (DL 56) I called HAL’s air desk The HAL agent said ‘I re-booked you on alater Delta flight that will still get to Berlin Wait about minutes for the computers to do their thing, and then have the Deltagate agent issue a new ticket.’ I waited minutes The Delta agent said, ‘We don’t have any re-booking.’ I waited another 30minutes and tried againThe Delta agent said, ‘We don’t have any re-booking.’ I called HAL’s air desk and reported that whatthey said would happen did not happen This HAL agent said, ‘Not our problemDelta has to fix it’ Delta couldn’t fix itHAL refused to fix it Delta could not find a way to get me to Berlin on 8/10/to meet the cruise at its first port (I get a little fuzzy on the exactsequence here, but what Delta proposed was changing my booking from the canceled flight to Berlin via Amsterdam that HALhad booked the day before to a later flight to Paris with a connection that would maybe get me to Berlin in time to make theconnection to the ship Then Delta delayed the flight to Paris by so much that I could no longer make the Berlin connection, (and then I they canceled the flight to Paris) There was no way to fly from Salt Lake City to Europe departing SLC on 8/ On 8/the cruise was at sea all day long On 8/ the ship would be in Tallinn, Estonia Delta could not get me toTallinn on either 8/ or 8/ and HAL wouldn’t even try On 8/ and 8/14, the ship was in St Petersburg, Russia Youcan’t fly to Russia without a Russian visa which takes at least weeks to get and I didn’t have a Russian visa because a visa isnot needed for arrival by cruise ship under certain circumstances which would have applied had HAL lived up their obligationsunder either the original contract or the revised contract and got me to the ship before it reached St Petersburg.” Sincerely, [redacted] ***

RE: Case [redacted] Booking: [redacted] Guests: [redacted] Dear [redacted] Thank you for contacting us again regarding your clients’ ms Eurodam sailing departing July 19, It is always troubling when a guest has a disappointing experience, and we will endeavor to incorporate this feedback into our planning and proceduresAfter again reviewing your clients’ concerns, we would like to offer a refund for the additional phone charges billed late to their credit card, and we hope this response will reflect our commitment to provide the most dependable service possible After reviewing your clients’ concerns, we would like to extend an additional refund to them in the amount of $totalThis refund will be posted to the card used on board and should be complete in approximately weeks Thank you again for reaching out to our department, and please let us know if we can be of further assistance Kind regards, Lisa K [redacted] Special Advisor Office of the President

Complaint: [redacted] I am rejecting this response because: Look at attachment the price on the priceline website for much better cabines is a lot less then what I paid and comes with much more benefits then what I got this not a good practice specialy since when I purchased from your web site and called they sad any price changes world be honeredWell much better cabines with a lot more perks are selling for a lot lessAlso it took you almost weeks to answerThis is not a satifary response you did not change any sing or offered.Sincerely, [redacted]

July 12, Mr [redacted] Email: ***@ [redacted] .ca Revdex.com case # [redacted] RE: Case [redacted] Dear Mr [redacted] , Thank you for contacting us regarding the multiple mailings you have received from Tyler L***.It’s disheartening to learn of the disappointment you encounteredWe are very sorry to hear that you have to be removed from our mailing listPlease note that because much of our literature is printed and queued in advance, it may take a few cycles for you to stop receiving our mailingsHowever, we have verified that your name has been removed, and you should stop receiving these materials shortly In addition, Holland America had an issue last May where our fulfillment house was sending multiple copies of brochures for one requestWe apologize for your dissatisfaction, and thank you for your patienceKind regards, Christine F*Special AdvisorOffice of the President

February 16, Ms [redacted] Email: [redacted] @mail.tmcc.edu RE: Case 1- [redacted] Booking: [redacted] Dear Ms [redacted] , This is to follow up on your recent submittal to the Revdex.com It’s always troubling when a guest is unsatisfied and we regret if our earlier response caused further ill will; that certainly wasn’t our intentionWe appreciate the time our guests take to share their experiences with us and we do try to resolve guest concerns in a thoughtful, considerate wayTherefore, after reviewing your issues once again we’d like to take this opportunity to demonstrate our commitment to our guests After reviewing your concerns, we would like to extend a refund to you in the amount of $total, $eachThis refund will be posted to the cards used on board and should be complete in approximately four to six weeks I appreciate this opportunity to assist and hope you will sail with us again soon Kind regards,

Good MorningPlease see response sent to Mr [redacted] on May RE: Case 1- [redacted] Booking: [redacted] Dear Mr& Mrs***, Thank you for the email regarding your ms Ryndam sailing on February 15, We are grateful that you have given us this opportunity to review your concerns and to express our regret for the disappointment you encountered We are sorry for any discontent related to our Hotel Service Charge policy and understand that you believe you did not “agree to it” Please note that this aspect of your cruise experience is noted several times during your online cheprocess prior to sailingOur form asks you to initial that you understand this policy and that it is in place for all guestsWhile we sailed for many years under a “Tipping Not Required” guideline, we realized that the vast majority of our guests wished to recognize the exceptional service provided by our crewOur shipboard employees work very hard to make sure that every aspect of a cruise meets our standards, from those who serve guests directly, such as dining room wait staff and stateroom stewards, to support staff whom guests may never meet, such as galley and laundry staffTo allow these efforts to be easily recognized and rewarded by our guests, a daily Hotel Service Charge is automatically added to each person’s onboard accountIf our service exceeds or fails to meet expectations, the amount can be adjusted at the end of the cruiseA 15% bar service charge is added to all beverage purchasesThis policy is common throughout the cruise industry and is clearly detailed in our brochures and on our website under “Shipboard Life”; nonetheless, we regret any displeasure with this facet of the cruise experience Per your request, we have attached a copy of your final Onboard Summary Thank you once more for contacting our office and bringing your issues to our attentionMariners like you are the core of our business and the reason we continue sailing, and we hope we will have another opportunity to welcome you on board in the very near future Best regards, Nancy K Special Advisor Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

June 23, Mr [redacted] Email: [redacted] RE: Case 1- [redacted] Dear Mr [redacted] , This is in response to your correspondence sent to the Revdex.com It always concerns us when a guest is unsatisfied, and your feedback is important Our Journeys Ashore department sent you a list of acceptable journeys ashore for guests with mobility issues, and in your case, excursions that were accessible for scooter usagePlease understand that while we advise that these excursions are accessible, we are dealing with foreign ports, services and equipment that vary from country to countryOutside the USA, ADA requirements are not applicableAdditionally, Half Moon Cay and Panama are tendering ports and disembarkation for guests with accessibility needs is dependent on the weather and their transportation deviceDuring the time you sailed, Gatun Lake in Panama was experiencing seasonal issues resulting in extremely low water levels which caused the 1st stage of the landing gangway to be very steep, making it difficult and dangerous for any type of scooter to disembark In some of these ports, they utilize European coaches that are able to accommodate scooters in the luggage compartment, but not necessarily a motorized liftTherefore, it is possible to take a scooter along for the tourHowever, the hurdle that presented itself during your sailing was scooter handlingAs per general liability instructions, guides and/or drivers are not expected to assist with lifting a guest or their equipmentThe expectation is then for the guests to solely handle the lifting of the scooter off of the coachIf this is not possible, then we will advise against tour participation and will offer a courtesy refund We regret the frustration of missing out on tours so anticipatedIt is always our intention to provide a smooth and enjoyable vacation and we are sorry for the difficulties you facedThe information provided to you by the Journeys Ashore department was based upon accessibility information provided to them by the tour operatorsWe regret that your specific experience was otherwise based on the conditions while you were onboardOur Journeys Ashore team is currently working on a project with the tour operators in locations around the world to gain deeper information regarding accessibility of tours so we will be able to provide more through information to guests moving forward As a gesture of concern on our part we previously offered you a $Future Cruise Credit and a $Onboard Credit for a future sailingWhile we are not able to offer you a full refund, as a further gesture of goodwill we would like to extend an additional $Future Cruise Credit to you, making a total Future Cruise Credit of $available to you on a future sailingWhile these additional credits must be applied to a new booking by one year from the date of this correspondence, your cruise does not need to depart within this year’s timeAlthough you may choose any stateroom category, this offer is dependent upon availability and cannot be transferred or refundedThese credits may not be used for deposits, taxes, Cancellation Protection, Home City Air, or other optional programsFor your convenience, they are associated with your Mariner numbers and will automatically be credited toward the base fare of your next Holland America Line cruise reservationWe kindly ask that this special offer be verified at time of confirmation to ensure your booking is properly noted Again, thank you for sharing your thoughts and opinions regarding your experienceWe will continue to grow and improve with feedback such as yours in mind Kind regards, Jenai C [redacted] Special Advisor Office of the President

February 10, Ms [redacted] Email: [redacted] @comcast.net Revdex.com: Reference # [redacted] RE: Case [redacted] Bookings: [redacted] , [redacted] and [redacted] Dear Ms***, Thank you for contacting us regarding your cancelled ms Eurodam sailingIt’s disheartening to learn of the disappointment you and your party encounteredYou’ve expressed concern regarding promotional fares that were offered for this sailing and we’re sorry for any discontentAs with most products and services, pricing is based on supply and demand and if a cruise is booking slowly, discounts or amenities may be offered in order to boost salesMany travelers appreciate the benefits of booking early, such as guaranteed space and a wider selection of staterooms to choose fromOthers may prefer to wait until closer to the sailing date and while this can sometimes result in a lower fare, it also means fewer choices regarding stateroom category and locationIf a cruise is selling quickly guests who wait to book may find that prices increase rather than decrease, or the cruise may sell out completelyUltimately, it is up to each individual traveler to determine when to book and what pricing they are comfortable withWe feel that we offer an outstanding product at a very competitive price and while we cannot make our special offers retroactive to all bookings on a sailing, we can assure you that the best discount available at the time of reservation was provided to youAgain, we regret your dissatisfaction and hope this information will be helpful in future trip planningIn addition, you were offered a complimentary 5-category upgrade from a VF-stateroom to a VA-stateroomBecause your bookings were made online under a non-refundable deposit and it was noted when your cancellation fees began, we cannot lower rates once we are within the cancellation structureWe also cannot offer a complimentary upgrade from a verandah to a signature suite as this would not be fair to our other guests who have paid full price As a gesture of goodwill, should you choose to re-activate your bookings, we can offer a discounted rate for a signature suite (SY-category) for an additional $per person instead of $per person, or you can move back to the VF-category and we can offer a $per person Future Cruise CreditPlease know these offers are subject to availabilityYour travel profession need only contact usThank you again for contacting our office with your concerns, and we hope we will have an opportunity to welcome you and your party on board in the near futureKind regards, Christine F*Special AdvisorOffice of the President

February 15, Ms [redacted] Email: [redacted] @mail.tmcc.edu RE: Case 1- [redacted] Booking: [redacted] Dear Ms [redacted] , This is a follow up on what we previously discussed We regret to hear of the concerns you expressed regarding a noticeable odor on board this sailingHolland America Line utilizes a state-of-the-art wastewater treatment plant; it is USG-certified and meets the highest standardsWhile the processes involved are natural and non-toxic, and the effluent produced is nearly clear, under certain conditions odors that are entirely harmless, although unpleasant, may be presentUnfortunately, this was the case during your cruiseThese tanks exhaust to an area from which the odors at times enter the ship via open doors, verandahs, and vent intakes, depending on wind conditions, but our engineering department continues to review options to address the problemWe sincerely apologize for any discomfort this situation caused you We are sorry for any discontent related to our Hotel Service Charge policyWhile we sailed for many years under a “Tipping Not Required” guideline, we realized that the vast majority of our guests wished to recognize the exceptional service provided by our crewOur shipboard employees work very hard to make sure that every aspect of a cruise meets our standards, from those who serve guests directly, such as dining room wait staff and stateroom stewards, to support staff whom guests may never meet, such as galley and laundry staffTo allow these efforts to be easily recognized and rewarded by our guests, a daily Hotel Service Charge is automatically added to each person’s onboard accountIf our service exceeds or fails to meet expectations, the amount can be adjusted at the end of the cruiseA 15% bar service charge is added to all beverage purchasesThis policy is common throughout the cruise industry and is clearly detailed in our brochures and on our website under “Shipboard Life”; nonetheless, we regret any displeasure with this facet of the cruise experience While we are happy to learn that you were given $onboard credit during your sailing as compensation for this issue, we would like to offer you additional onboard credits in the amount of $per person, $totalWhile the credits are valid for years from the date of this communication, your cruise does not need to depart within this timeframe; you only need to have a new booking in our system by the expiryThe credits are connected to your Mariner numbers and will automatically apply to your next Holland America Line reservation, yet we do encourage you or your travel professional to verify this special offer at time of booking to ensure the record is properly noted I appreciate this opportunity to assistPlease call Guest Relations on 800-599-if you have any further questionsOur phone lines are staffed from 8:00am and 2:30pm Pacific Time, Monday through Friday Kind regards, Jen U [redacted] Special Advisor Office of the President

Complaint: [redacted] I am rejecting this response because: we cannot trust Holland America to provide safe food, a safe sleeping environment due to toxic fumes, or provide the balcony that we paid forChiefly among these problems is the safe foodConsuming gluten makes my sister violently illHow would you feel if you were continually served food on a ship where there is no alternative source of food that can make you seriously ill and ruin your entire vacation? We work hard to earn our vacation days and don't feel Holland America has proved that it would be a good use of our time to spend another vacation with you I can see from the other complaints received by Holland America on the Revdex.com website that you do refund money to dissatisfied customers In fact, I read from your customer service department response that the maximum allowable refund is 70% of the base fareI didn't ask for 70% What I ask for is a cash refund instead of a future cruise credit I think the problems we experienced more than merit a refund of school me kind I request an explanation as to why you think these serious problems do not merit a refund of any kind Sincerely, [redacted]

July 15, 2016 Ms. [redacted] RE: Case *- [redacted] Booking: [redacted] Dear Ms. ***, Thank you for providing additional feedback regarding your... experience. While it’s always difficult for us to hear about the disappointments our travelers may encounter, the Guest Relations Department was created to listen to our guests’ comments, both positive and negative, so we may continue to grow with guest satisfaction in mind. We hope you’ll be satisfied with this final attempt to resolve your issues and continue to include Holland America Line in your travel plans. We understand that you have asked to be compensated monetarily; however, we must respectfully decline. When offering a goodwill gesture to guests who experience a cruise that was less than outstanding, Holland America Line provides compensation in the form of a credit or special amenity on a future sailing with us. This is offered so that we may have another opportunity to provide you with the level of service and excellence that our guests have come to expect and deserve. Nevertheless, we do regret your frustration in this matter, and trust that you can appreciate our position. However improbable a future cruise with Holland America Line may seem to you at this time, in addition to the onboard credit provided onboard and the stateroom upgrade offer, we would like to offer you Future Cruise Credits to you in the amount of $600.00 total ($300.00 per person). These credits may be applied to the cruise fare only of a new Holland America Line cruise or Land+Sea Journey booking, and are combinable with other applicable credits. While the credits must be applied to a new booking by July 15, 2017, your cruise does not need to depart within this year’s time. Although you may choose any stateroom category, this offer is dependent upon availability and cannot be transferred or refunded. These credits may not be used for deposits, taxes, Cancellation Protection, Home City Air, or other optional programs. For your convenience, they are associated with your Mariner numbers and will automatically be credited toward the base fare of your next Holland America Line cruise reservation. We kindly ask that this special offer be verified at time of confirmation to ensure your booking is properly noted. Again, thank you for sharing your thoughts and opinions regarding your experience. We will continue to grow and improve with feedback such as yours in mind. Kind regards, Adrian A [redacted] Special Advisor Office of the President

Dear Revdex.com,Attached please find a copy of the response we sent on August 3, It was addressed to the leader of their travel group, who sent the original correspondence with the same issuesWe gave the [redacted] the same compensation as everyone else in their group.Please let us know if we can be of further assistance.Kind regards,Adrian A [redacted] Guest RelationsHolland America Line RE: Case [redacted] Bookings: [redacted] Bookings: [redacted] Bookings: [redacted] Bookings: [redacted] Dear Mrs [redacted] , Thank you for the phone call regarding your ms Oosterdam sailing on June 28, First and foremost, we apologize that you did not experience our best, and we regret that you felt we came up short in our deliveryWe acknowledge your input and we truly appreciate that you have taken the time to share your thoughts and observations for us, to name a few: the on board maintenance, plumbing issues you faced, and the food qualityEverything we have learned in plus years, such as our five-star dining and impeccable ships are some of the reasons Holland America Line has been ranked as one of the highest-rated premium cruise linesOur goal is to ensure that all guests completely enjoy their time with us, and on behalf of Holland America Line, we are very sorry that we let you down Feedback is important to us and is definitely considered in the ongoing evaluation of our service and productAnd most importantly, our company thrives on constructive comments such as yoursThis way, we are able to maintain our high standardsYet, instead of trying to respond to each of your concerns one-by-one, let me assure you that all appropriate senior management has been made aware for their review, consideration in future planning, and corrective action as necessary However improbable a future cruise with Holland America Line may seem to you at this time, we would like to offer you a gesture of goodwill for your disappointmentAs such, we would like to extend Future Cruise Credits to you in the amount of $per person for each person in the aforementioned bookingsThese credits may be applied to the cruise fare only of a new Holland America Line cruise or Land+Sea Journey booking, and are combinable with other applicable creditsWhile the credits must be applied to a new booking by one-year from the date of this correspondence, your cruise does not need to depart within this year’s timeAlthough you may choose any stateroom category, this offer is dependent upon availability and cannot be transferred or refundedThese credits may not be used for deposits, taxes, Cancellation Protection, Home City Air, or other optional programsFor your convenience, they are associated with your Mariner numbers and will automatically be credited toward the base fare of your next Holland America Line cruise reservationWe kindly ask that this special offer be verified at time of confirmation to ensure your booking is properly noted Additionally, as discussed during our telephone call today, though outside our procedures, we can review any request for this credit to be moved to one of our sister cruise lines Thank you again for contacting our office and bringing your issues to our attentionWe assure you that we appreciate your comments, and hope that you will give us another opportunity to create the positive experience we know our sailings can offer Best regards, Debra C [redacted] Special Advisor Office of the President

Complaint: [redacted] I am rejecting this response because:Holland America continues to ignore the fact that they are in breach of contract They have yet to address the document page I previously attached showing that the no smoking policy extended to the verandas Their last response suggested I was “dissatisfied with the current smoking policy” That is incorrect I was satisfied with the policy that we were presented with during our online check-in The shipboard personnel chose to ignore the policy as presented to us In Holland America’s response to the Revdex.com, they have offered to “treat” us to an upgraded dinner on board a future cruise But that offer is unsatisfactory as #it is highly unlikely we will ever sail on Holland America again and #2, its value is about 5% of the compensation we are asking for Holland America states there is nothing more they can do for our disappointment I find that hard to believe Holland America is basically stating, we don’t care, we don’t have to care as we already have your money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this is the same response given to us on board which I rejected I reject it because it doesn't address the missed port-of-calls that I paid for $plus port fees does not come to 20% of the port-of-calls that I contracted for with Holland America when I bought the cruise The reason we missed these port-of-calls is due to Holland America's responsibility of mechanical problems (not due to weather or acts of God) I do not accept the offer of 20% on future cruises because I should be refunded for the cruise I took not for a future cruise that I may not take (will there continue to be problems that are Holland America's responsibility and they just continue to provide future discounts) I can get discounts by waiting for a sale or a cruise at the list minute (cruises are heavily discounted near the sail date) I should be refunded 20% - $and port of calls refunded earlier That amount comes to $for both my Mother and I -- that is fair and it's important that Holland America treats it's customers fairlyI look forward to going on future cruises if this issue is resolved fairly.Sincerely, [redacted]

February 9, Mr [redacted] Email: [redacted] @aol.com RE: Case [redacted] Booking: [redacted] Dear Mr [redacted] , First and foremost, we apologize for our delayed response and we appreciate your patience We regret your additional frustration regarding pricing and promotional faresWe note you had requested a full refund prior to your sailing due to lower prices you found onlineAs it states on the attachment you have posted, the offer by Priceline is a “Past Passenger Rate” also referred to Holland America Line as a Mariner promotionOur records show your booking was made under our Advantage fares which are different promotional rates than the Mariner promotion and both rates were offered on this sailing Please know, multiple promotions and pricing schedules can be offered on the same sailingDifferent promotional fares will offer different amenities and we are very sorry if you feel this was not properly explained to youAs previously mentioned, our reservations agents are willing and able to discuss all promotional options at the time of booking to provide you with the best available offerAdditionally, while pricing and availability is always subject to change, we are always happy to review when pricing changes and this opportunity was made available to you prior to sailingAgain, we regret your disappointment with promotional fares and we strongly encourage you to work with our reservations agents in the future so we may provide you with the best available offer Thank you again for providing your feedback and we look forward to the opportunity to welcome you aboard again in the future Kind regards, Kellianne K [redacted] Special Advisor Office of the President

June 20, Mr*** *** Email: ***@gmail.com RE: Case *** Booking: *** Dear Mr***, Thank you for contacting us regarding your ms Zuiderdam sailingPlease accept our sincere apologies for the difficulties
you’ve detailed It concerns us that you encountered a problem with your flights on your recent tripWe certainly understand the frustration and dissatisfaction this may have causedAlthough we do not own or control the operations of any airline, because we offer flight booking as an optional service we do take your comments very seriouslyWith the airlines, we collaboratively plan flights for our guests in an attempt to provide a seamless travel experience from beginning to endWe monitor our guests’ satisfaction, or dissatisfaction, with the various air carriers with whom we reserve flightsThis helps us, and the carriers, improve the service our guests receiveWe empathize with you and sincerely apologize for any difficulty or inconvenience We are also sorry to learn that you weren’t feeling well during this sailingWhen traveling, one spends a great amount of time in close contact with many people, and viruses can spread easily by person-to-person transmissionAlso, it is not uncommon for travelers to be more susceptible to viruses because traveling itself is tiringThrough stringent protocol and procedures developed with the assistance of the US Centers for Disease Control and Prevention, we strive to safeguard the health and well-being of all guests and crewHolland America Line is a leader in the implementation of sanitation programs on board cruise ships; we screen our guests at embarkation, educate them about prudent health precautions, and work hard to minimize the shipboard effects of illnessHowever, we understand the impact illness can have and sincerely regret if this situation diminished your overall enjoyment of your cruise To respond to your concern and in appreciation of your continued patronage, we would like you to enjoy a dinner for two in the Pinnacle Grill restaurant on a future sailing, with our best wishesThe service, food, and elegant atmosphere of the Pinnacle Grill have made it a favorite component of onboard dining among our travelersThis amenity, which is valid for years from the date of this communication, is associated with your Mariner number and will automatically be credited to you upon booking your next Holland America Line cruiseYou will then receive vouchers for the Pinnacle Grill once on board; there is an additional charge if you choose to upgrade to the Le Cirque dinnerWe kindly ask that you or your travel professional verify this special offer at time of confirmation to ensure that your booking is properly noted Again, please accept our apologiesWe hope the issues you faced won’t deter you from sailing with us again so we may have an opportunity to create for you the positive experience we know our sailings can offer Kind regards, Khrisandra T*** Special Advisor Office of the President

November 5,
Mr*** *** *** Sr
*** ***
Jacksonville, FL
Email: ***@hotmail.com
RE: Case ***
Revdex.com Case: ***
Dear Mr*** Sr.,
This email is to serve as a follow up regarding the
communication we received from the Revdex.com
You expressed your concerns regarding a matter with your credit report and upon you researching the situation you learned this was from *** Collections for a Mr*** *** JrAdditionally, we sincerely regret the challenges you experienced with *** CollectionsPlease let this letter serve as confirmation that the collection was not intended for you, Mr*** Sr., and also the name provided to *** collections was not Mr*** Sr
We regret any undue stress this has caused, and we hope this information is helpful
Warm regards,MsSydney L***
Senior Advisor
Office of the President
cc: Revdex.com

Complaint: ***I am rejecting this response because: Holland America Line has not addressed the issue of failure to disclose a potential health risk at a time prior to my boarding the ship This practice is reckless and deceitful They had ample opportunity to provide me with this information but did not As a result of this business practice, I incurred almost $in traveling expenses. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, and thank you,
*** ***