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Holland America Line

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Reviews Travel Agency, Wholesale Tours, Cruises Holland America Line

Holland America Line Reviews (122)

July 15, 2016
Ms. [redacted]
RE: Case *-[redacted]
       Booking: [redacted]
Dear Ms. [redacted],
Thank you for providing additional feedback regarding your...

experience. While it’s always difficult for us to hear about the disappointments our travelers may encounter, the Guest Relations Department was created to listen to our guests’ comments, both positive and negative, so we may continue to grow with guest satisfaction in mind. We hope you’ll be satisfied with this final attempt to resolve your issues and continue to include Holland America Line in your travel plans.
We understand that you have asked to be compensated monetarily; however, we must respectfully decline. When offering a goodwill gesture to guests who experience a cruise that was less than outstanding, Holland America Line provides compensation in the form of a credit or special amenity on a future sailing with us. This is offered so that we may have another opportunity to provide you with the level of service and excellence that our guests have come to expect and deserve. Nevertheless, we do regret your frustration in this matter, and trust that you can appreciate our position.
However improbable a future cruise with Holland America Line may seem to you at this time, in addition to the onboard credit provided onboard and the stateroom upgrade offer, we would like to offer you Future Cruise Credits to you in the amount of $600.00 total ($300.00 per person). These credits may be applied to the cruise fare only of a new Holland America Line cruise or Land+Sea Journey booking, and are combinable with other applicable credits. While the credits must be applied to a new booking by July 15, 2017, your cruise does not need to depart within this year’s time. Although you may choose any stateroom category, this offer is dependent upon availability and cannot be transferred or refunded. These credits may not be used for deposits, taxes, Cancellation Protection, Home City Air, or other optional programs. For your convenience, they are associated with your Mariner numbers and will automatically be credited toward the base fare of your next Holland America Line cruise reservation. We kindly ask that this special offer be verified at time of confirmation to ensure your booking is properly noted.
Again, thank you for sharing your thoughts and opinions regarding your experience. We will continue to grow and improve with feedback such as yours in mind.
Kind regards,
Adrian A[redacted]
Special Advisor
Office of the President
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Address: 450 3rd Ave W, Seattle, Washington, United States, 98119


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+1 (800) 628-4855
+1 (206) 905-8962


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