Sign in

Home Equity Lending, Inc.

Sharing is caring! Have something to share about Home Equity Lending, Inc.? Use RevDex to write a review
Reviews Home Equity Lending, Inc.

Home Equity Lending, Inc. Reviews (47)

Advanced Moving and Storage provided moving services for my furnitureThey ensured there was no damage to the furniture and the move was quickly and systematically completedThumbs up

Initial Business Response /* (1000, 5, 2015/08/14) */
Revdex.com
*** ***
Case# XXXXXXXX
CC: *** ***
Advanced Moving & Storage Incwas not able to service her moveAdvanced Moving & Storage has refunded the depositIt was not in our control as to the moving company
that she selected and hired as well as the hourly rate that she was billedAdvanced Moving & Storage Inc will offer a $credit on any future moving services
Regards,
Claims Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my first explanation that Advanced Moving and Storage offered a credit of $towards a future moveI will not use this company ever again, therefore I am not interested in a credit of any amountWe gave Advanced Moving & Storage the chance to come later that day, as late as they wanted, or the next day, no matter what time, they declinedWe did not have any other chance than to hire a different moving company and I think it is clear to everyone that finding a moving company that is able to come same day/next day, is extremely hard to findAdvanced M&S put us in a very tough position with no help at allI am not interested in a credit towards their service
*** ***

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
This claimed was previously addressed with our customerOur claims department is in the process of reopening this claim
and reviewingWe have been in contact with our customer and will work with them to resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just another lieI have in no way been contacted by Advanced Moving since my complaintNot to mention, the only claim response I received was a year after the claim was filed with themThis company has lied to me from the start, and has continued to do soI do not trust this company or their lack of ethicsTherefore I do not beleive the company is reveiwing the claim nor will I receive a response That resolves the issue of my stolen and damaged property
Final Business Response /* (4000, 9, 2015/06/12) */
Our claims department is in the process of settling this customer's complaint, we have requested information form this customer and as of this date we have not received the requested information

Due to a loss in the family I had to relocate from Tampa, Florida to the Chicago area and didn't have much time to do soAM&S told me they'd be in Tampa to move me June 7th between and in the afternoonThey not only stayed in touch with me before and during the move, but also arrived in that time frame and were able to get all of my boxes, furniture, and my car into the truck in time for me to make my flight that same day up to Chicago! I received all of my belongings including my car days later, just as they quoted meAfter having to go through a terrible tragedy and a hospital stay right before the move, they made everything go smoothly and the pricing to me was very reasonable for it being my first moveI'd recommend Advanced Moving and Storage whether you're moving across town or across the country!

Advanced Moving & Storage did an excellent jobThey gave me a time that they would arrive at and they arrived right at that timeThey wrapped my furniture and take care of my stuff very carefullyThe movers finished their job on timeI am happy to decide to go with Advanced Moving & Storage

Do not use this company! They appear to be very friendly and professional prior to the service but we were highly disappointed
They arrived hours late and what should have been a hour job took hoursThey grossly underestimated the time and cost and didn't leave until 4.30amThey did not offer to reassemble beds, stored the packed boxes in complete disarray and overall seemed to be unprepared for our move
They then bullied and harassed us into paying what they deemed to be the balance
This move was for my elderly in laws (age and 82)I was assured it would be a low impact move for themIt was anything but this

I had these movers scheduled and confirmed the date with them, and they never came to move my thingsThat is the last we heard of themMy husband had to take off work for this move and ended up having to move everything on his ownInconvenience is an understatement

Advanced Moving and Storage did my long distance moveThe movers were professional and the company provided wardrobe boxes for meThank you

Advanced Moving and Storage gave us great service, the moving guys in particular were fantasticThere was a mix up about the size of the van and they handled it so wellI would definitely recommend

The movers assisted and wrapped up our delicate furniture carefully so that there wouldn't be any scratches or damageWe were moving within IllinoisThey were quite professional and super niceI will definitely use their services again and would recommend them to anyone needing some great movers!

Initial Business Response /* (1000, 7, 2014/03/21) */
Advanced Moving & Storage, Incworked with this customer a long time prior to the move taking placeThe estimator completed at least on site estimates prior to the move taking placeThe customer's situation changed many times
before the move took placeOnce the shipment was loaded the weight was more than the final estimate and the customer moved items which had not been recorded by the estimatorThis is the reason the move cost increasedIn regard to the damages which occurred during the move, Advanced Moving & Storage has settled this customer's claim based on our contractual liabilityThe customer claims the owner told her he would replace a glass table the crew brokeThe owner would only have made such a statement if he believed the customer had purchased full value protection of their household goodsThis customer chose the basic carrier liability coverage of $per pound per article and that is the coverage applied when settling her claimAdvanced Moving & Storage simply asked to be paid for the work completed and has settled the claim received
Initial Consumer Rebuttal /* (3000, 9, 2014/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
True- Advanced moving and storage worked with me over several months as my plans evolved
All the rest of their response is false
The move was always from the Customer's home and storage unit in *** IL to *** *** The exact ** address was provided months before the actual move took placeThe owners inspected the household possessions on several occasions in both the house and storage unit
Several LARGE Items that were observed by the business owners for estimate were taken out, NOT ADDED, at the time of the move- specifically: large wood bar unit, large door/3drawer wood buffet unit,three 8' oak bookcases, DR arm chairs, an seat DR table was replaced with a seat DR table, a large cabinet door buffet with detached display case was replaced with a smaller, door buffet with matching smaller display case,and cases of books were removed from shipment
Throughout the discussions over the time period between original estimate and actual move, the owners AT NO TIME changed their promise to replace the $glass table their mover broke during packing household items for temporary storage at Owners' warehouseIn FACT, the owners promised on multiple occasions to have the replacement table ready at the warehouse to include on the shipment of belongings to ***
They also encouraged me to buy the 0.60/lb coverage because of their excellent record
This claim is not settled
The customer cannot and should not be shorted the value of the broken table and the unsubstantiated increase in shipping costsIf the owners were not familiar with their own contracts, and made consistent promises of replacement of the table for more than months, and only "hid" behind a claim of ignorance when confronted with their lies
The work was completed, only after holding my household goods hostage on a Saturday afternoon until I came up with several hundred more dollars, and then discovered they lied about replacing the table
This complaint, and demand for reparations remains open
Final Business Response /* (4000, 14, 2014/04/29) */
Advanced Moving & Storage has re-reviewed this claim and has settled this customer's claim based on our contractual liability as originally statedWe are not able to provide additional compensation to the customerThe customer was aware of the estimated cost of her move plus the coverage she chose prior to the move taking placeThe customer chose to relocate additional items over what we contracted to move, this is why her cost went upThere can be no additional compensation provided
Final Consumer Response /* (4200, 16, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The respondent is lyingFlat out, bare faced lyingIt is not that they are unable to provide JUSTIFIED compensation, it is that they are unwilling to acknowledge their bad and misleading business practiceTo the facts: I removed a significant number of large, heavy items from the original bidI added nothingOn delivery day, I was forced to pay an additional $542.87, that is five hundred forty two dollars and cents or they would have kept my furnishingsThe cost of the move was "sold" as fixed! and before the items were ever picked up, their mover broke the glass tableTwo of the owners and one company representative EACH told me they would replace the table and have it there to add to my items in their warehouse prior to moving dayI will be taking this to small claims court if we cannot resolve this matter through Revdex.com(Yes- I have copies of all documentation and notes from every phone conversation) and all emails, including pictures of the table sent immediately after it was dropped and shattered by one of their employees
It is time for them to stop repeating their lies, and stand up to their business promise and act responsibly and ethicallyOtherwise, see them in courtMy complaint stands unresolved

The driver was greatAn incredible communicator and a friendly personAn extraordinary person

Advanced Moving and Storage Inc did all of the work more diligently than we ever expectedThey were just great and did the moving very carefully

Initial Business Response /* (1000, 7, 2014/03/07) */
The claim for this customer is in progressThe customer has continued to send updated claim in formation up until days agoThis is an extensive claim due to the truck developing a leak en routeWe have repaired and cleaned the
water damaged furniture and are working on the balance of items claimed which were not related to the water damageThe investigation is still going onWe have been and still are in communication with the customer and the repair service which performed the serviceAdvanced Moving & Storage will be settling A final claim resolution will be provided to this customer by March 19,
Initial Consumer Rebuttal /* (3000, 9, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This may seem like "splitting hairs", but some parts of their response just are not true and I want the truth down, so that is why we are not accepting their response1) Their response: "due to the truck developing a leak en route"There was no rain while the truck was on the road and weather records will confirm this (please check, we just did although we had this documented)The reason our possessions got damaged by water is that they sat in the truck close to a week at their business location before that truck went on the road...it was then that the truck leaked during the thunderstorms that hit the area days before things were delivered to us (check this as well) ; that truck did not suddenly develop a leak en routeWe had been told our possessions would be kept in a "controlled environment" until they were shippedWhen delivery kept being delayed with excuse after excuse (a driver was on vacation, then a driver quit, etc.), I called and asked if our things were inside; I was told no, they were on the truckThat was a week before that truck left to deliver our things2)They have not been in good contact; just like it took Revdex.com times of sending this initial complaint, it takes us 2, 3, calls before someone calls back3)The reason first given to us and the furniture repairman for why they had not paid him was that the weather had been so bad and their trucks were getting stuck in snow and they were unable to do business, therefore money was not coming in and "we are a small company" and don't have the funds yet, was said several timesSo, the response above that they were waiting until we got all of our claims to them before they paid the repairman is just not trueThey authorized that work; he should be paid within a month of submitting his bill, which was mid-December4)I guess I don't understand why there needs to be an "investigation"; their equipment was faulty, leading to many of our things being damaged or ruined5)They say above that all water damaged items have been repaired and the rest is just other damages/lost items, not water relatedFor the record, clothes were ruined by water that have not yet been reimbursedIt is true that we were updating the claim, but it is my understanding that we can add to a claim for a certain amount of time even after they have paid, if we were not finished unpacking boxes, so the known could have been dealt with by now, a t least part of it6)"We have been and still are in communication with the customer and the repair service which performed the service" - yes, but only when we call and only after 2-times of calling before someone calls back7)Like I said, maybe I'm being too picky, but we're tired of hearing different storiesI hope that the resolution on 3/is fair and honest from themI don't feel like we can honestly say we are satisfied with their response until we know what that 3/response to our claim really is - and this response by them is just putting it off longer, again
Final Business Response /* (4000, 18, 2014/04/16) */
Final Consumer Response /* (4200, 16, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We paid extra for Full Replacement Value therefore age of item and receipt, proving the purchase price, is not required based on the material they providedWe based our requested reimbursement on on-line exact items or, if exact item was unavailable, we took the average or less of comparable items on-line
AMS=the moving company:
-AMS has still not paid wood furniture repairman with whom they contracted and who did repairs in 12/
- AMS did send a list documenting what they will pay and it falls $2,short of what they owe usOn many items they are offering to settle for far less than the item could be purchased today, making their claim of having insurance and our paying extra money for full replacement value a fraudulent statement on their partI could detail the ridiculously low amounts they are willing to pay for things they ruined or lost, if needed
-AMS did not include in their list a small rug which they got wet and moldy
-AMS is only paying for severely bent shelves on a unit that has shelves - but the entire thing had damage and we can't find replacement shelves
-AMS is refusing to pay for an expensive Stifle lamp which they bent by carelessnessThey say it was not properly boxed for transportation, but there really was no way to box it and when I questioned AMS about it, we were told not to pack it, that they would wrap it
-AMS neglected to communicate with us when it came close to delivery of our goodsWe told them several times that we needed to drive days (just like they did) to arrive in time to meet the moving truckThey finally told us the delivery would be 9/5,or and they would call 9/to confirmThey did not callWe called them, they did not call backWe had to leave then to be in NC when the truck delivered, possibly as early as Thursday, so we had to take time off workWe called again when we arrived in NC on WedAMS did not call us back until Wedafternoon to inform us that the driver did not leave on Tuesbut would leave Thurarriving SatThey had to know on Monday that the driver was not leaving the next day, yet the continued their habit of poor communicationAs a result, we missed days of work that we did not need to, but are only asking for compensation for one dayThey are giving us $for one day of work for peopleThat's not even close and we had work submit actual amounts for day, which were disregardedAMS says it's not their fault...yes, it was their continued lack of communication that caused thisThey have been continually uncommunicative and require 2-or more calls before they call back, often days later
-AMS says we are happy with the furniture repair, but, just for the record, some things have begun peeling againWe will pursue this with the furniture repairman who did the work initially, since his work is guaranteed, but do not feel like we can do so until AMS pays him

Initial Business Response /* (1000, 5, 2014/04/23) */
We are not sure why this customer is not receiving our mailed communicationsWe have verified the delivery addressA new check has been requested and a copy of the resolution and a new check is being sent to the customer

Advanced Moving and Storage were very professionalThey arrived on time and finished the job in less than the estimated timeAll members were professional and didn’t waste any timeMy biggest fear was moving the furniture, but they used blankets and also used shrink wrap around every furniture piece and didn’t damage any pieceI would highly recommend them

Initial Business Response /* (1000, 8, 2014/10/08) */
This move was scheduled to start between 9-am on Sunday June 1,We were late arriving to the customer's home by hours due to unavoidable circumstancesThe movers sent to this customer's home were not inexperiencedWhile one of
the mover's had just started with our company, he had years previous experience with another moving company and had just moved into our areaThe customer was aware prior to the move taking place that payment was due at the time of delivery in Cash, Cashier's Check or money order and that they would be charged for the actual amount of time the move took to complete based on a hour minimumThe crew collecting at the time of delivery is company policy and we did make sure the customer was aware of this policy both verbally and in writing when the order was placedThe statement that the "management team" routinely under-estimates moves to secure business and then instruct the movers to threaten to place the items in storage is simply not trueEstimates are provided based on inventory reported to us by the customer and then the inventory is sent back to the customer for approval when the service is set upThis customer states they were moving boxes to the front door and then stating the movers were having trouble maneuvering furniture through the houseWe specifically train our movers to begin by loading the first floor in order to clear the area before moving items from the upper levels or basementHaving a clear walkway is importantWe do understand a customer trying to "help" in order to keep their costs down but often this causes the move to take longer as the customer places boxes, etcinto areas which become congested and difficult to move throughWe are sorry this customer was not pleased with their service and are working on processing the claim which was submitted for furniture damage but we cannot refund any of the moving costs

Initial Business Response /* (1000, 6, 2014/08/05) */
This customer came into storage without any idea of how long his household goods would require storageHe purchased a home very quickly and informed us that he would be ready to accept delivery as of June 18, The customer was
informed prior to his pick up that the delivery window would be - business days from the date he was available to accept deliveryWe did accept a deposit from the customer as we do with each and every customerWe have experienced some delay in this delivery and as required, informed the customer of the delayThis situation was unavoidableThe customer has been provided with a new delivery scheduleHis household goods have been loaded onto the delivering truckThe truck containing his belongings is scheduled to leave our terminal this week and the customer has been informed of the alternate delivery dates
Initial Consumer Rebuttal /* (3000, 8, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any emails from *** *** at Advanced Moving since July 18thI was told by *** *** at Advanced Moving my belongings are scheduled to arrive August 7th - Aug 9thWhat does he expect me to do, wait around each day for his truckI am through waiting and hearing excusesVery little feedbackI have no confidence in this companyThey had not discussed what payment is expected for these delayed servicesThey has made my move a nightmareAll their excuses could have been avoided with proper management within the companyAm I the only customer they has treated like this? I would think there are more issues we don't even know aboutAdvanced Moving is trying to hide all problems within their businessThe question is, can they own up to their mistakes? I don't think they will admit they have failed
Final Business Response /* (4000, 17, 2014/08/16) */
This customer's household goods is delivering today August as reported to the customerThe customer came into storage in the middle of May with no idea of when he would be able to accept deliveryWe cannot be responsible if the customer shipped his needed medical supplies without our knowledge and not knowing when he would be able to accept deliveryOnce he had a delivery date scheduled, the earliest he could accept his household goods was June We provided the first full month of storage at no charge and also waived the warehouse handling feeHe was charged 1/month for storage for JuneThat is allWe pro-rate our storage by the 1/monthWe have shipped the household goods on the first truck heading into *** that we had available since the delivery was requestedWe have provided courtesy compensation for the delay in shipping these itemsWith the first month of storage and warehouse handling fees waived plus the courtesy compensation, we have provided this customer with a savings of approximately $We have kept the customer informed of our delivery schedule and apologized for the unavoidable delay in getting his items to him
Final Consumer Response /* (4200, 14, 2014/08/12) */
I received a call to my voicemail from *** *** at Advanced MovingShe is now telling me they will deliver my furnishings Friday 15th or Saturday 16th
She is telling me I must have the full amount due of $in a cashiers checkI will not pay them the full amount for their failuresI have made them and offer to pay $I will send this information to them to see what their responce will beI will give them another option in that I will pay the full amount of $2360, but they will have to wait days to get their money form meThis is same amount of time they made me wait for my furnishingsBoth seem very fair to me

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Mr*** customer service and damaged/missing items claim is being addressed by our claims department and will be resolved within the next
days
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have already been over the legal day response period by 3-weeks
Final Consumer Response /* (4200, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No proposal has been received
We are presently out-of-state, and will not receive mail until June 8, We will find out IF we receive ANY proposed resolution
Advanced Moving and Storage has not contacted us for monthsI initiated the contact myself, weeks ago.....nothing sinceAlso we learned how many formal complaints have been issued against this company
Final Business Response /* (4000, 14, 2015/06/05) */
upon completion of the claim a resolution letter and check in the amount of $1,was sent to the customer on June 2, Advanced Moving & Storage Incconsiders this matter settled and closed
Thank You

I called Advanced Moving & Storage to do a long distance transport. I was very impressed with the whole process, scheduling with them was easy. The prices were excellent. The service was excellent. Thank You.

Check fields!

Write a review of Home Equity Lending, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Home Equity Lending, Inc. Rating

Overall satisfaction rating

Add contact information for Home Equity Lending, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated