Home Gallery

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hello, The response from Home Gallery is untrueThe small monetary compensation they made to me was at the time the furniture was deliveredInstead of rejecting the furniture which would cause home gallery to pay the expense for delivery and rejection of the pieces that were damaged, they issued me a couple dollars to take the furniture with those specific damagesSince then they r refusing to honor the warrantyThe only action they took was to send defective used replacement parts and when I refused to use them they dismissed meI would like to know what they did to solve the issue bc that is the only thing they didI followed their policies and have paid for and additional extended warranty and they are ignoring to honor that as wellNo one has come to my home to resolve the issue except for their representative that they sent one time who told everyone he could not fix the defective furnitureI want to make it clear that the small monetary reimbursement was in NO WAY the same issue that I am listing in my complaintPlease also understand that we have paid for an additional warranty and they r refusing to honor that alsoThey have done nothing but ignore us that is why it has gone on for this longWe have emails and voice messages from them and I also have pictures of the defects and also the replacement parts they expected us to usePlease understand that I am not looking to "make money" as they said in their replyI am looking to have what I paid for which is brand new furniture that doesn't split at the jointsAlso please note that they are in violation of two contracts one the one year manufacturers warranty on top of the extended five year warrantyThis is a very unfair situation and I hope you see that I as the customer have been taken advantage of because I have paid in full for furniture that is defective and I slightly after being sat at twiceI also have pictures of everything thank you, [redacted] ***

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I recently responded to their offer requesting a refund of the money I paid for the furniture on April 4th, since they haven't been able to keep their promises to deliver the replacement parts on ANY of the different dates scheduled When I returned the parts I contacted the company asking when I can expect the replacement parts to arrive: they told me within a month At that time they DID NOT MENTION ANYTHING about their policies of having to wait up to weeks for the delivery of the replacement parts On May 18th, 2016, my wife contacted the delivery company about our worries about the replacement parts and she was told that they were loading a truck for this area at the end of May, that my furniture will delivered the week of June 4th that never happened They called us again to schedule another delivery for June 17th it was canceled the day before On June 24th we receive an e mail from home gallery offering money to compensate for the delay and, they mentioned a "TENTATIVE" delivery date for the week of July 4th For me TENTATIVE means that "IT MAY HAPPEN, IT MAY NOT" and I am afraid to accept any compensation and being compromised to wait indefinitely because they can not find the replacement partsI responded with an e mail on June 25th, so they know what I expect from them I want to add something to this claimThe parts we returned were not the only damaged partsOne leg of the headboard was cracked and the delivery man had to glue itWe kept it because he convinced us that this part wasn't holding anything and it was not visibleAlso the drawers of the chest don't close smoothly, you have to push them hard to close them or they stay about 1" open I am really disappointed with this purchase and with all this situation, and this is why I feel I have been a victim of a fraud Regards, [redacted]

Dear [redacted] ***, We are very sorry that the customer has had a bad experience ordering from our website.The customer ordered from our website on 12/9/We processed the order and submitted it to the manufacturerUpon the manufacturer’s receipt of the order, the manufacturer informed us on 12/14/that the product that the customer purchased is discontinued and no longer availableAs soon as we received this information, we contacted the customer via email 12/14/and advised “Crosley is out of stock on this item and they are not making this style any moreThey cannot fill your order We are refunding you in full today I am so sorry for the bad news!”, and then we issued the customer a refund immediatelyWe have a section in our “Terms and Conditions of Sale” that the customer agrees to before making the purchase, regarding the availability of merchandise and process if an item is discontinued.We regret that we were unable to fill this customers orderUpon receipt of this information from the manufacturer, we are working with our Marketing Team and our IT team to get the discontinued items blocked for customer purchase.We spoke to the customer 12/16/to further explain our processes and apologized again for not being able to fill their order.If the customer finds something else on our website that they are interested in purchasing, they can call us and we would be glad to contact the manufacturer regarding the availability before they purchase.We request that this complaint be expunged from our records, as the customer has received a full refund for their order.Further information and documentation is available upon request Sincerely, [redacted] Customer Service Manager Home Gallery, Inc

To Whom It May Concern, We sincerely apologize for any inconvenience the customer has experienced regarding their [redacted] orderWe are sympathetic to the delays they’ve experienced and we want to make this right for our customerOur delivery partner [redacted] [redacted] notified us on 5/10/that a footboard and nightstand from this customer’s order would be returning to their facility for inspection/repair due to damage found upon deliveryInformation regarding the process once items are refused due to damage/defect issues can be found in our Terms and Conditions of Sale [redacted] This states, in part: Home Gallery Stores’ “Limited Warranty for Damage or Defect” guarantees that for In-Home Delivery with Assembly service, we will restore or replace (at our expense and discretion) goods delivered incorrect, damaged, or defective The purchaser agrees to allow up to weeks for Home Gallery to provide a resolution for missing items or those that arrive incorrect, damaged, or with defect.Currently, these items are ready for delivery, and both [redacted] and Home Gallery have reached out to the customer to notify them of their upcoming delivery, occurring the week of 7/4/ [redacted] will contact the customer by 7/at the latest to confirm a specific date within the week of 7/for delivery In addition, Home Gallery has offered the customer a $discount on their order, to be issued to their original form of payment upon the customer’s acknowledgement/acceptance of this offerThe customer is expressing concern that they have not received communication from Home Gallery or A&OWe hope that the Revdex.com may assist us in communicating the necessary information to the customer, as there have been several attempts from [redacted] and Home Gallery to reach out to the customer with no responseBelow is a summary of communication that [redacted] and Home Gallery (HG) have had with the customer: 5/ [redacted] called customer to advise the footboard and nightstand had returned to their facility [redacted] notified HG that the nightstand and footboard were returning due to damage, and all issues were able to be repaired in-house 5/ [redacted] advised customer that a truck would be loading at the end of the May with a tentative delivery date for early June5/Customer emailed HG for update, advising she had not received delivery update from A&O 5/ [redacted] advised customer her items were 100% restoredHG also emailed customer to advise all pieces were able to be restored to 100%, and that we’ve reached out to [redacted] for a delivery update 5/ [redacted] notified customer the eta changed to the week of 6/HG emailed customer update stating the same6/Customer emailed HG to advise they had not received an update from A&OHG contacted A&O, who advised the customer’s order didn’t make the anticipated trip the week of 6/(reason not specified.) A&O advised they were working to provide a new delivery date ASAP 6/Customer emailed HG stating she hadn’t been contacted to schedule deliveryHG spoke with [redacted] and then emailed customer back to advise we’ve spoken to [redacted] and they will schedule delivery for the week of 6/6/ [redacted] scheduled/confirmed delivery for 6/with the customer 6/ [redacted] advised customer their order had been removed for the truck due to unexpected mechanical issues6/Customer emailed HG to advise [redacted] had notified them of trip delay6/ [redacted] responded to customer’s email stating we will provide $ discount for delaysAdvised customer they’d get a call by end of week, 6/to re-schedule delivery6/ [redacted] advised customer the new eta is the Week of 7/via voicemail 6/ [redacted] Left customer voicemails stating delivery will occur the week of 7/HG emailed the customer a follto state the same, and to raise our offer of compensation from $to $Home Gallery and [redacted] have not yet received a response/confirmation from the customer that they will allow us to proceed with delivery the week of 7/4, and that they will accept our offer of a $discountWe ask that the Revdex.com assist by communicating this information to the customer, so that we may bring this matter to an agreeable close for all partiesIf any further information is needed, please contact our Customer Service Department at [redacted] or [redacted]

[redacted] We apologize that our customer is dissatisfied with her order.We delivered this furniture to Mrs [redacted] on July 11, 2014, years agoWe have spent quite a bit of time and money trying to satisfy her and she remains dissatisfiedWe directly compensated her for her time and troubleWe then offered to give her a full return of all her money, as well as the previous compensation we issued, upon pick up of the merchandise, which she would have made a profit on from this transaction, and she refused that offer.We have gone above and beyond our "course of business" to satisfy herWe are unable to change the way the items are produced and manufactured, and are unable to change the nature of the delivery processAfter over a year of trying, are not able to send any replacement items to her, or compensate her again.If you would like a time line of details regarding our efforts, they are available upon request.Sincerely,Customer Service and After Delivery CareHome Gallery Stores, Inc

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hello,The response from Home Gallery is untrueThe small monetary compensation they made to me was at the time the furniture was deliveredInstead of rejecting the furniture which would cause home gallery to pay the expense for delivery and rejection of the pieces that were damaged, they issued me a couple dollars to take the furniture with those specific damagesSince then they r refusing to honor the warrantyThe only action they took was to send defective used replacement parts and when I refused to use them they dismissed meI would like to know what they did to solve the issue bc that is the only thing they didI followed their policies and have paid for and additional extended warranty and they are ignoring to honor that as wellNo one has come to my home to resolve the issue except for their representative that they sent one time who told everyone he could not fix the defective furnitureI want to make it clear that the small monetary reimbursement was in NO WAY the same issue that I am listing in my complaintPlease also understand that we have paid for an additional warranty and they r refusing to honor that alsoThey have done nothing but ignore us that is why it has gone on for this longWe have emails and voice messages from them and I also have pictures of the defects and also the replacement parts they expected us to usePlease understand that I am not looking to "make money" as they said in their replyI am looking to have what I paid for which is brand new furniture that doesn't split at the jointsAlso please note that they are in violation of two contracts one the one year manufacturers warranty on top of the extended five year warrantyThis is a very unfair situation and I hope you see that I as the customer have been taken advantage of because I have paid in full for furniture that is defective and I slightly after being sat at twiceI also have pictures of everything thank you, [redacted] ***

To Whom It May Concern, We sincerely apologize for any inconvenience the customer has experienced regarding their HomeGalleryStores.com orderWe are sympathetic to the delays they have experienced and we had diligently worked with the MFGand Shipping Co in order to resolve this issue and re-deliver the customer [redacted] to them.We understand that it is disappointing when an order arrives and the goods are damaged in transit/shipping In this case we experienced Damage Issues and delays with the Shipper, and were in the process of handling the customer’s resolution as expediently as possibleThe replacement that was ordered for the customers initial damage was also received at the Shipper having damage to the Table BaseWe had offered the customer a concession for the first delay ,which the customer acceptedThe second shipment was unfortunately received damaged as wellIt is never our intention not to resolve and deliver an order completely with 100% satisfaction to our customersWe are very sorry that the customer did not receive their order as they expected.We are currently working towards the customers preferred resolution.Further information and documentation is available upon request Thank You,Louise [redacted] A [redacted]

[redacted] We apologize that our customer is dissatisfied with her orderWe delivered this furniture to Mrs [redacted] on July 11, 2014, years agoWe have spent quite a bit of time and money trying to satisfy her and she remains dissatisfiedWe directly compensated her for her time and troubleWe then offered to give her a full return of all her money, as well as the previous compensation we issued, upon pick up of the merchandise, which she would have made a profit on from this transaction, and she refused that offer.We have gone above and beyond our "course of business" to satisfy herWe are unable to change the way the items are produced and manufactured, and are unable to change the nature of the delivery process After over a year of trying, are not able to send any replacement items to her, or compensate her againIf you would like a time line of details regarding our efforts, they are available upon requestSincerely,Customer Service and After Delivery CareHome Gallery Stores, Inc

I purchased a bed last night from Gallery and used the promo code listed on their site HOME5, this morning when I went back to the site I noticed there was a code Presidents which offered a 15% discount vs the 5% discount I got I called the customer service to ask to get the Presidents discount since the bed has not even been processed and the customer service agent refused to let me talk to a supervisor and hung up on meI called back again going thru the automated system and she hung up on me again when I came up in the Queue I then went to the Revdex.com to see the complaints against this company and saw that customer service was one of them I am not feeling very good about my purchase now and wonder what and if I will get my bed and if they will work with me on the discount I feel I should have gone with one of the other companies I was going to This was a happy experience and now has turned to dread having to deal with a company that has such poor customer service

I ordered a dinning room setThey told me it would be delivered a week and two days from purchase dateIt snowed the day before my delivery dayI was expecting a call tell me that my date would be pushed back due to inclement weatherThat did not happen so I assumed everything was a goNeedless to say they never cameHowever, I did receive a call at 10:00pm that nightI have small children and live aloneIt is inappropriate and uncomfortable to have strange men in my home at 10:pmI asked them If they could come the very next dayThey said but at the same timeI was shuffled around between two stores and a warehouseI was told the managers name was Niki then TimWhen I called Nicki was conveniently NOT AVAILABLEI asked for my money back because they kept pushing the delivery date backEven thought they never delivered what I paid for they refused to give me my money backBorrible store they won’t be IBusiness much longer with these types of actions

The home gallery of Wyncote is the absolute worst! Customer service is c***I ordered a bed Frame in MayPaid cashThey told it was out of stock after I paidWas told it should be in stock JulyNever received a call, so stopped by storeNothing in stock againLong story short, the same freaking woman (chacha) I guess is her nameTells me every month to come backWell now it's Novstill no bed frameSo now I'm forced to pick some c*** that I really don't like or wantI really want my money back, but as the policy states " no refunds "So a asked if you can at least give me free deliveryAnd I was told no! After they have my money since May, I was basically lied to every month just to pick some c*** that I don't wantAnd the icing on the cake, I can't even get free deliveryOh and she for some reason thinks her *** called me every month to update meYeah so that's way I showed upCursed her out and will never shop here againVery bad business and treats you like c*** once they have your money

I purchased a sectional from Home Gallery and had it delivered late Dec In January of 2018, just a couple weeks later, I noticed a tear in the furnitureA tear on the back connecting the cushions to the backI contacted Home Gallery in reference to this and began to get the run aroundI had even purchased the additional warranty/protectionFinally, the sent an upholster to my houseThe upholster said that the whole back piece needed to be replacedI was told the parts had to be ordered and would take apprx to weeksAfter not hearing from anyone in about weeks, I contacted Home GalleryI was told the upholster never turned the order inI was told someone would contact meSince then I have been getting a complete run aroundI have been told the paperwork was with manager, the girl handling the case was on funeral leave, I been told they would call me back, I was even told the girl was on lunch when I heard the guy who answered the phone ask her if she was expecting

December my family wanted to purchase a new bedroom setWe came across Home Gallery FurnitureAs soon as the paperwork was signed, our issues beganOur delivery was set for 1/4/between noon and pmAt 3:30pm we called HGF to inform them that our furniture had not arrivedThey told us we’d have to rescheduleUpon delivery (a week after the promised delivery date), of our $1,purchase, we discovered one of the dresser drawers were brokenMy husband immediately called the store and was told they’d send someone out to fix the issueFor our inconvenience, my husband asked if they would give us a discount on a photo we’d spoken with the GM about on the date of purchaseThe employee puts us on hold, comes back a few minutes later only to add insult to injury and says, “We can give you a discount! How does bucks sound?!” He offered us the photo for MORE than the original cost! The GM priced the photo at 49.99! Two weeks later a guy comes out, looks at the drawer

The manager at the store sold me a bedroom set and informed me that all items (dresser chest) were included I specifically asked manager by pointing to each of the items (dresser, night stand, chest & bed) if all of the items were included in the price and she said yes When the furniture got delivered to my home an item was missing When I contacted the manager she tells me that the item was not included in the price and that it was separate If this item is separate why was the price not on the dresser chest? I contacted the customer service number and spoke to a gentleman He put me on hold and said to another customer "I will call you back, I'm talking to some crazy people on the other line" Now I'm crazy after I spent $1,on a bedroom set with a missing item I will not spend another dime in that furniture store " Home Gallery Furniture" They are very unprofessional and their customer service stinks

We purchased the furniture from them the sale person is *** and they delivered some of the funiture on the 5/11/ One the dinner table set of pieces and the cafe table did not match the descriptions when we ordered in the store; therefore they take it back and the general manager *** called me and told me to back to the store pick the piece we want and we will be charges for restocking fees of 15% and we agreed with that but when we go back to the store they refuse us exchange or return They said that they will not take the the items back since that is special order but we did not get inform when we purchased or on the invoice They said we have to keep the item and they will charges us another delivery fees when they delivery back to us They also holding us one bed, one dresser and one night stand that still did not deliver The total about $ Please help us resolved this matter
Sincerely,
*** *** ***
May,

The month of May 6,I went to the Home Gallery Store at there *** *** Ave Philadelphia PA location which is currently shut down to purchase bunk beds and beds for my kids I was helped by there sales associate Tara in regards to purchasing these itemsI picked the beds out and asked her to show me what was a good bed to purchase for the bunksWhen my beds arrived a month later and I set them up the beds were to bulky for the bunk beds I then proceeded to the store on June 6, and talked to Tara in regards to ordering beds that were the right size she then apologized and said she didn't realize they wouldn't workShe also told me because there is no refunds that I can only get store creditI let her know I was ok with that because I was looking to purchase other items from this store because I loved the quality of the bunk bedsOn September 2,I went to the store on *** *** *** Ave to retrieve my credit from the merchandise I was told that there was a restocking fe

Purchased furniture on 3/28/18(paid in full) Wasn't given a delivery Date til 5/9/(furniture had to be made & shipped to stores warehouseThe day of 5/went to actual retail location where purchase was made to inquire about furniture(4pm) was told will get a call later in the evening for deliveryReceived call at 730P informing me of 5/delivery window of 11A-1p, I explained exhaustively that the time doesn't work & the latest I can be home is 130p After 5-minutes going back/forth for another time I was given the time window went to 11A-2pmDuring this phone call it was not stated that if I miss the delivery time I would have to setup & pay another charge for re deliveryDuring the day of delivery I received a call from the driver (independent contractor) that he was mins from my house( the call was at 1030A) I explained to him that I wouldn't be available until 130pm, his response was they have deliveries further distances away & can't comebackI

I went into Home Gallery on the 26th they told me my couch would be ready for pick up November 4th,I made arrangements for my sofa to be picked upI called the store all day and no one picked up the phone.I called the store, their customer service number, and the warehouse number where no solutions was providedI don’t have my sofa or my moneyNot to mention that I paid someone pick it up from the furniture store Saturday because they charged too muchI also have been hung up on and told that I could not have a refund

I purchase a piece Furniture set 3/10/I started to notice that all pieces was peeling and ripping I have a purchase a year protection plan, I was told the I had to pay $for the repairs myself

Wanda from home gallery furniture opened a credit card with *** *** without my permissionI had expressed possible interest in a product her store had on displayShe guided me to her desk and told me she would see how much she could get me approved for through her finance optionsNever once did she tell me that she was using my information to open up a credit card with said companyI gave her my information only agreeing to her running my credit to see what I could be approved for if I decided to make a future purchaseNow less than a week later I recieved the credit card that she opened in my name without my consent in the mailI immediately called to cancel the account which in turn has caused my credit score to drop pointsI have been working very hard to improve my credit score and this is a major set back in my progressI am furious with the way this store has handeled businessI called her personally and she was very rude and offered no help or compensatio