Home Gallery

Ordered a dining room set on September 28,and paid in fullStill have not received the product and every time I? call I? get the run aroundEven went inside the store and the manager said she was going to take care of it but still nothing after weeks

I placed an order online, and was supposed to be able to pick up my merchandise at the location on *** *** Placed the order I believe on the 6th of sept was supposed to pick up on the 10thI then got an email that they no longer have those tables or cant get them from the manufacturerI asked for a refund and why they would proceed to take my money out of my account if the product was not available?they said they can only give me store creditSince then ive have spoken to people one lady told me that they were processing my refund and it would take up to 48hrs, that was on the 21st, still have gotten no answer from them , I tried to call the company again now they say I have to reach out to corporate who you can only get in touch with by emailthe money was withdrawn from my account on 9-17-for the amount of Im at a lost what to do now? But I thinks its fair that I get a refund

On August I went into store mind You I spent my money in this store other times beforI let FGiGi sale person know that I wanted to purchase love seat n sofa she said she would make sure that I didnt have deal with anything that they were a good company I said my birthday is on the all you sure that they will have my things me she said let me call she said yesit will be to you on that following Tuesday Ashley *** *** it didnt happen I said I'm very upset she said i'm sorry but they told me that it would be ready I asked well they need give me my money back she said she would see what she could do they wasnt trying give me my money back which locked me in it was theyre fault not mind but they wouldnt bend so I had pick something else I didnt really want anything else out of there I spent almost close 2hours tryig to dfine something I told her I wasnt happy at all so ther set that I went they didnt have black I said if I had get it I perferred black they had

I was shopping online and wanted to get a link spring frame for a day bedhttp://***/*** This is what I was looking forShipping cost more than the item so I called them since they were close and they said yes they can order it for meI waited a week for it to come in and went to pick it upIt had several scuff marks where it had scraped against something else and When I saw it it did not look like the item I had researched onlineI told the salesman it was the wrong thingI told him to look at the damageHe said nothingMy poor daughter had been sleeping on the floor for over weeks at this pointI felt bad for herHer back was hurting herANyhow, I just took it home as he had said no refund store credit onlyI took it home bought the necessary parts from *** *** to hold it

On July 24th I went into the Home Gallery Furniture Store on *** *** Ave Philadelphia PA, Along with my wife, we purchased a sofa and a love seatwe was told they will deliver on July 29th between 12pm and 2pmWhen the delivery guys came they measure the door and they said the love seat and sofa will not fitHowever they never took the love seat and sofa off the delivery truck and leftWe when back to store and they told us that we have to speak with manager about itWe was given a number to call we spoke with a gentleman name MikeAfter speaking with Mike he told us that we're going to be charged an additional fee of $for them to deliver back out Mondaywe question why do we have be charged an additional fee, when your delivery guys never attempt to put the love seat and sofa insideTheir store policy state they're not responsible for any furniture not fitting through the door or in the roomThey void their contract because they never attempt to put the love

Purchased a King Sized Bed from Home Gallery Furniture, nearly right away, I could feel the shape of the bed changing I flipped the mattress, flipped it again over the next few months Finally, after nearly months of sleeping on this mattress, feeling like I was going to roll over at any moment depending up the positioning of my body, I called the store I purchased the mattress from
I was told to take a photo, along with an emailed copy of the receipt Did it, no response I called nearly one month later and was told there was a stain on the mattress which rendered the return policy null There was no stain on the mattress
I called the store I purchased it from again, was told that a new person would answer and respond with the delivery of my new mattress, did not happen
The bed is from the *** *** ***, a company which on paper says it's based in Plainfield, NJ, but is actually an Ecuadorian based company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We at Home Gallery applaud the Revdex.com's ability to give consumers a voice.  What follows are the events of Ms [redacted]s purchase.  Ms. [redacted] came into the store and said she wanted to order a link spring.  Not stating that she did "research" on line and wanted a specific link...

spring.  JUST A LINK SPRING. We ordered the only link spring Home Gallery carries.   A [redacted].  At pick up Ms. [redacted] said it was the wrong one.  We explained to her that it was the only one we carry.  She then said that it was not the one she saw on THE website. I checked our website and the [redacted] was the only one on our website.If you reference Ms. [redacted]'s letter she copied the web address that she states shows the correct link spring of what she wanted to order, [redacted].  [redacted]'s website is NOT Home Gallery Furniture. If you go to our website [redacted] and type link spring in the search box, only one link spring comes up...The [redacted] which is what we order for the customer. At pickup, when Ms. [redacted] said it was not the right one. She was offered a store credit at that time.  She also pointed out a small scratch.  It had nothing to do with mechanical structure of the link spring. Again, she was offered a store credit.  She decided to take it home and use it.So the customer is not free of culpability here.At this point, to satisfy a customer we are willing to take back the link spring provided it is in operational condition, with all parts intact and issue a store credit minus 15% restocking fee per the store policies the customer signed.Regards, Tim D[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Home Gallery regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: On 01/19/2013 I purchased some furniture from Home Gallery located at [redacted], Pa. [redacted]. One of the items I purchased was a leather loveseat. Upon delivery it looked to be in pristine condition. I also purchased what is considered an incidental that was explain to me suppose to cover any kind of damage that may happen to any of the items I purchased. 3 months after the purchase off the love seat my fiancé noticed that one of the cushions of the headrest was deformed, which was odd because the love seat is rarely used. When I called the store to inform the of the problem I was told to take a photo of the area in question & bring it to the store so they could look at it. I took the photo, bought it to the store & was told that they couldn't help me & to use the incidental insurance to correct the problem. So I asked about the manufacture's warranty I was told that The loveseat along with the sofa & rocker recliner were obtained by the through the purchase of a container thus there being no warranty. This was never disclosed any time during the actual purchase! I was told to file a claim (lie) [redacted] Furniture Services to get this problem corrected. I filed the claim only to have it denied! No one has come to inspect the furniture which I've been told is proper protocol! I still call the store only to be told there's nothing they can do.Desired Settlement: I would like to either get my money back or a new loveseat.

Business

Response:

August 29, 2013

Revdex.com of Metro Washington DC

and Eastern Pennsylvania

1880 John F. Kennedy Blvd.

Suite 1330

Philadelphia, PA 19103

Ref: [redacted]

Id# [redacted]

To whom it may concern,

When **. [redacted] placed his merchandise on layaway on

October 28, 2013 he was asked to complete the top portion of his invoice. Then

he was informed to read our company policies and sign it, bring us to believe

he agree with the company policies. Under the company policies next to the

number nine, it clearly states furniture must be returned to the store for

exchange within 7 days at the customer’s expense and must be in original

packing/boxes.

Nevertheless, when the customer received their delivery

for their merchandise on January 24, they once again sign the delivery policy

stating they had inspected the merchandise and found everything satisfactory

with no damages or defects.

The customer claimed they purchased the extended warranty

from our company. When they customer was offered this warranty he was told the

warranty was a different company and if there were any issues he would have to

take it up with them because we had nothing to do with that company, but I

personally tried to help the customer and call [redacted] Furniture Services. The

representative from that company told me the customer sent them pictures of the

defect item and they denied it because it was not cover under their plan which

is also written in their policy.

I am faxing you a copy of the invoice where it clearly

shows the customer signature under the store policies and also their signature

at the time of delivery, in addition; I am sending you a copy of the denial

letter from [redacted] Furniture Services.

If you need any further information please feel free to

contact me @ ###-###-####.

Sincerely,

Executive Assistant

Home Gallery, Inc

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The fact that when this business offered me the extended warranty, "Why would I need that? Isn't all this furniture covered by a manufactures warranty?" & I was told yes! That the extended warranty would cover accidental & incidental mishaps. Yet NONE of my seating is covered by a manufactures warranty! I was told that because the way Home Gallery purchased my furniture it's not covered by a manufactures warranty. I was told they purchased a container which included my love seat, sofa, & recliner & none of the furniture was covered. Yet when I had a conversation with a man that goes by the nam [redacted] who answered their toll free line I was informed that the only way my furniture wouldn't be covered is if it was purchased from off the floor of the store. ALL MY FURNITURE WAS DELIVERED & ASSEMBLED OUT OFF BOXES! Meaning it should be covered by the manufactures warranty & if not I shouldn't have been lied to & told it was!

Regards,