Home Hardware (Nipawin)

Initial Business Response / [redacted] (1000, 5, 2016/12/19) */ It has not been quite a month since he was originally here and the first lender did back outHe also had a payment due right after he purchased his new vehicle and signed a document saying he knew he was responsible to make itI also just got off of the phone with him and explained it in full detail again how the process worked and I Believe he understands now

Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @YAHOO.COM we will be more than happy to look at the vehicle, this is the first that I have heard of this, I am how familiar with the day she purchased the vehicleWe tried to put her in a car that would work better for her situation, but she would only take an SUVshe drove it the day she bought it and we can not fix everything that goes wrong on every vehicle after it drives off the lot, we offer extended warranties and she did not purchase one at the time of the saleShe has been in to try and trade it in and we can not do it until she has some payment history establishedWe try to be honest so saying that "this is the kind of SUV we can get you into with your credit situation" is in no way rudeIts being honest, she had issues getting financed at other dealerships and we were able to help her out.she says she stuck with a vehicle she cant afford nowWe tried to show her cars that got better fuel economy and she had to have an SUVsounds like we have a case of buyers remorse, but we will be happy to try and trade her out of it as soon as possibleWe tried to get her in a vehicle that would be newer and she was set on the one she gotWe are in no way being insulting by helping this lady out, in fact we feel insulted that we tried to help her out and now she is making it seem like we tried to take advantage of her when in fact we made absolutely no money on this deal just to get her in what she wanted and had to have instead of what we tried to show her OFFER: we can only trade her out of it if the banks will allow us to as that is up to them, Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/02/17) */ Hello and good day, no the company has not contacted me to try and resolve anythingI would just appreciate reimbursement for having to have repairs done so soon after as these where general repairs which should have been done and then also finding out a serious issue needed repair which the car company didn't even repair on the vehicle (ball joint) this just shows faulty negligence on the part of Car Company wanting to actually sell a car in a good state of repair Thank you, [redacted] Final Business Response / [redacted] (4000, 19, 2016/02/17) */ Contact Name and Title: DEREK [redacted] Mrs [redacted] is welcome to call me any time, and I would be happy to speak with her in person in regaurds to her issuesXXX-XXX-XXXXI am here every daywe have done repairs already and we will always stand behind our word She can come in anytime and we will be glad to sit down and talk with her OFFER: Final Consumer Response / [redacted] (4200, 21, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 11/4/- Advised "the car co" needed was a truck because of travels from fw to Ashley and working 3rd shiftI needed a safe , reliable vehicle with winter approaching car wasn't a optionAfter much haggling a negation I INSTITED on a extended warranty on the vehicle- VERY last minute this document was pulled ( I still have the prior paper work)and another placed in front me - insuring ALL would be taken care of if something happenedWith MUCH reservation put my trust blindly where I shouldn't; as it was to prove unreliable less than weeks laterthe morning of 11-after work went to try and start truck and it barely almost turned overNo warranty , ok less than two weeks , second opinion timeI drove the vehicle straight to Midas in Fort Wayne to find the monasteries of safety issues along with one which could have been a major one which SHOULD have been covered by "the car co"Battery terminal HEAVILY corroded (both sides) , battery was toast) , plugs, plugs where foul, oil needed to be changedThe biggest safety issue was the right ball joint I had this truck only two weeks - these should have been repairedThe "car co " response to this was degrading, insulting and highly disrespectfulI personal had to pay out to get BASIC repairs done in which a company should have preformed before this truck left the lotThen to not want to fix the ball joint on top of it? along with telling me that Midas just wanted to make money off of me? I'm going to disagreeI would like the reimbursed - and I would like the extended warranty as I ORIGNALLY requested - The "car co" is the one in which took this out of the contract I did not request thisI do not appreciate the way I am treated by your company or insulted by your company when I brought the truck back after finding out the information I didNor the service manager calling it an exploder , professionalism is not at its best and needs fine tuning I don't want ANYMORE FASLE anything from the "car co" this is what I would like to have some piece of mind as I am now stuck because of the trust I put into anotherMy fault , yes- however hopefully someone else wont make the same mistake I have in being so trusting

Initial Business Response / [redacted] (1000, 5, 2016/07/19) */ we do referral checks for customers on a daily basisWe also have a form that we fill out when the customers bring in a referralThe salesman also get rewarded for any referrals so they make it a point to get them taken care ofThe reason for this is because people try to take care of our good faith and when they know someone who buys a car but they find out after the fact, they try and call and say they referred someoneThat is why we have put the reward program in place for our sales staff so this does not happenI am not saying that this is the case here but I will be more than happy to give this customer a checkhe just needs to contact mmyself [redacted] or [redacted] and we will personally take care of it

WE HAVE REACHED OUT TO THE AUSTION WHERE WE PURCHASED THIS VEHICLEIT WAS SOLD TO US WITH A CLEAN TITLE AND THE AUTO CHECK AND AUCTION REPORTS ALSO SHOW THAT IT IS A CLEAN TITLEWE ARE WORKING ON RESOLVING THIS ISSUE AND WE WILL MAKE IT RIGHT HOWEVER WE NEED TOWE HAVE TO GO THROUGH A FEW STEPS TO GET THIS ISSUED CLEARED UP AND THE AUCTION WILL BE HELD ACCOUNTABLE FOR THIS INCEDENTPLEASE REACH OUT TO MYSELF OR MIKE AND WE WILL GET THIS TAKEN CARE OF AS QUICKLY AS POSSIBLE

Initial Business Response /* (1000, 5, 2018/01/15) */
WE HAVE BEEN IN CONTACT WITH THE CUSTOMERS, AND HAVE ALREADY FIXED QUITE A FEW THINGSWE HAVE THE STRUTS HERE NOW FOR THE FRONT END AS WELLWE CAN NOT REFUND ANY DOWN PAYMENT THAT WAS PUT ON THE BANK CONTRACT BUT WE HAVE THE PARTS HERE TO
REPAIR THE VEHICLE
Initial Consumer Rebuttal /* (3000, 7, 2018/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have had the car in there or times since we got itThe last time they where to FIX every thing at once all they did was put a New GPS in it (per Bank) and replaced a rear hatch StrutThey never changed the front struts or the cruise control cable that is brokeWe got nothing but Lies from all the sales people and Parts DeparmentAll I want is our car fixed Right like they said it would be
Final Business Response /* (4000, 9, 2018/01/16) */
as we said before we have the parts ready

Initial Business Response /* (1000, 5, 2016/07/25) */
the mailer clearly states match numbers and win 'One ' of the prizesThese mailers are approved by the state of Indiana Attorney General It is advertising no an assurance of anything, and we mail out tens of thousands of themI would
contact the post office if you wish not to receive them anymoreThere is no where on the mailer that's states you won a tv its says again match any numbers and win one of these prizes, not Win a tv

Initial Business Response /* (1000, 5, 2017/03/21) */
the reason he can not go to another dealer is because they will not come close to our priceHe is more than welcome to bring the bike back to us if he is unhappyour service hours are posted on our websiteThey are closed on Saturdaywe are
more than happy to pay for his fuel to come back up and have the services donewe are liquidating all of our bikes and no other dealers are within *** dollars on price to ourswe are sorry for any inconvienence we will be happy to come and pick it up and bring it back to him if he would like
Initial Consumer Rebuttal /* (3000, 7, 2017/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Westfield Motorsports DRZ400SM *** and yours was listed for *** I'd say that is close enoughI did not schedule an appointment for Saturday to have anything servicedI scheduled it to purchase a motorcycleIf no other dealers are within *** of your price, I guess you owe me a lot more than I originally thoughtIf you were concerned with the convenience of your customers you would have called to reschedule an appointment to purchase a motorcycle, but instead your company chose to text and make sure I was comingIf you were unable to sell a bike that day you shouldn't have shuffled me off to secure a loan with the wrong VIN# and your word that the bike would be ready when I returnedIf you didn't do that I could've gone to Westfield to pick up a DRZI tried to work something out while I was there and only now you offer to deliver the motorcycleI would not trust any of my vehicles with this company because your only concern is the saleI've already had the bike serviced at North End Cycle in Elkhart, INI would like you to contact them for the exact amount I paid for the services since I purchased other items while I was thereYou can send me that refund in the mail with the owners manual for the bike and any other pertinent information I would need to maintain the warranty on the motorcycleThank you
Final Consumer Response /* (4200, 11, 2017/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again your salesman spoke with a manager before sending me to finalize my loanI did not hear what was said, but the salesman said your service tech will be coming in to have the bike ready by the time I returnedIt was notBecause you did this, I didn't have the option to take my business elsewhereYour only solution to this issue was to tell me to take my check back or leave the bike there and come back MondayI didn't schedule an appointment to drive another mile round tripMaybe if you would have offered to deliver the bike to me on Monday things would have been different, but judging on how you gave me your word that the bike would be ready when I returned a delivery in a timely manner is highly unlikelyThe way you treated me was no where near friendlyYour response to the problem was to benefit you and you aloneThe only resolution to this problem is for you to pay for the services I had to get done , send the owners manual I wasn't given and include any other information needed to maintain the factory warrantyNorth End Cycle replaced the *** *** *** A total of *** + ** Indiana sales *** You may mail the check, manual, and any other information needed to maintain the factory warranty to my address here in Niles, MII will attach a copy of the repair order invoice for you to look over
Final Business Response /* (4000, 13, 2017/03/23) */
we are not mailing a checkwe feel we have tried to offer a fair resolution to this matter, and meet you in the middle with our previous, response

Initial Business Response /* (1000, 5, 2016/10/27) */
this consumer needs to contact the post office for that to be donewe pay for a certain amount of addressesThey pick them not usSo in order to be removed from the list it is up to them not us, again we do not have the option to pick who we
send or don't send them to
Initial Consumer Rebuttal /* (3000, 7, 2016/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business says I have to have the Post Office remove my dataThe Post Office says they do not do any thing like thatThey don't sell or give away any addressesThis business has to go to their computer and delete my dataSimple, not the ridiculous method they are saying
Final Business Response /* (4000, 9, 2016/10/31) */
the consumer must contact the post office, not usThey are the ones who pick out the names not usNothing we are able to do about it, we do not pick the names out of our computer, so unless he does that he will continue to receive themThere is nothing we can do , and we sure don't want to have to deal with the head ache of an upset consumer if we don't have toIf there was anything we could do we wouldWe pay for a certain amount of mail and the pick the names That's how it works regardless of what this guy thinks, so again there is nothing we can do,

Initial Business Response /* (1000, 5, 2017/10/04) */
we always cover any late fees when title work gets delayedwe never make the customers responsible for themwe will gladly take care of themAnd as far as being hung up on , the customers were cussing screaming on the phone when we have told
them and have documents showing where the titlework has been filed and we are waiting on the state to send us a titleThe customers also caused a scene, and came into the showroom being completely rude instead of trying to talk and let us explainwe have the whole thing on video and audioWe are by no means perfect and sometimes thing happen beyond our controland we kindly offered a loaner vehicle to them for their inconveince we will pay the late fees as we always do for them and they were made awarewe also have the documents showing we are waiting on the title from the state and have called them every day trying to get it
Initial Consumer Rebuttal /* (3000, 7, 2017/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Car Company, ***, lied to us Friday Sept 29th saying ***,the title woman, never filed the title paperwork until Sept 15th - month laterNo apologies as to why they NEVER, NOT ONCE, callked usWe, as customers, should not have to make a random phone call to the dealership asking if they did their jobYes,I was furious and I did not cuss I don't believe...my husband was in the background NOT on the phone! The reason we are extremely upset is that *** flat out lied to us saying the titlework was LOST in the mail TWICE & then changed her story to say, oh it wasnt lost twice but there was a lien against the vehicle that had to be released & she did a speed title which only takes a couple days but...that was Sept15th? These EXCUSES are the same ones we've heard from others that contacted us who received the same storyI asked *** to have the owner contact us to discuss this and she simply said he won't do thatWhen I asked again yesterday she ASSUMED I wanted the owner to call & compensate usNo! I did say we "should" be compensated for being lied to (State law says the dealer has days to provide the title) and the fact that we were not even given a comparable vehicle to driveOur family CANNOT fit into a Ford Focus when we have a 22, yr old IN A WHEELCHAIR & yr old! There's a reason we bought a truck with doors!
Final Consumer Response /* (2000, 11, 2017/10/18) */

Initial Business Response /* (1000, 8, 2016/08/03) */
we have already gave this customer a check and he called and confirmed that he received itwe sent it out on 7/21/and he has since then cashed it
Initial Consumer Rebuttal /* (2000, 10, 2016/08/07) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
The car company has made good on the referal check

Initial Business Response /* (1000, 5, 2017/07/10) */
I spoke with the consumer and he was willing to come and swap out tops as some pieces were missing. They purchased the jeep back in November , and this was the first we had heard of an issue as well as the first they were aware that the top was...

wrong. When we purchased the jeep, we leave the soft tops in and we do not open the boxes they are in. he was willing to come and swap and said he was on his way. His wife called back in and was very rude, and demanding , after I had already made an agreement with her husband. And yes our options are limited on a Saturday. Again she was very rude and would not work with me in any way and told me what I was GOING to do. I told her I couldn't and she said she was sending me to the Revdex.com. Who is to say the parts didn't come up missing from them in the last 6 months. Im not sure , so that is why I was willing to let them come and swap one out to make sure they had what they needed. We are willing to do a swap of the tops and that is it. Nothing else. Again this is 6 months later and we are still willing to help them out even though it may not be our fault.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What actually happened. I purchased the Jeep Wrangler JK Sahara 2013, October of 2016. It came with both a hard top and soft top, As stated on the Window Sticker.
On 7/4/2017 I wanted to change tops, and discovered this issue. I called 7/5/2017 and was told I had to discuss this with the salesman I bought it from. I spoke with [redacted], after explaining I had the wrong parts, he said he would have to call me back. Three days later with no response, I called again and [redacted] was off on 7/10/17. I requested to speak with someone above [redacted], and Derrick answered the phone. I explained that I lived 2 and 1/2 hours away, and I just wanted to resolve the issue without dragging this out any further. Then I stated I would be on my way, planning to request compensation on site. I told my wife what I planned on doing, and discovered I had ruined her plans for the day. This explains her frustrated tone when she was requesting fair compensation for my efforts to resolve this issue.
I have attached photos and a word document to prove I have the wrong parts, and also provided the correct part numbers to resolve this. I would have provided all of this information if [redacted] had called me back in a timely manner.
I was under the assumption that what the dealer sold me was correct, and found out later that that assumption was wrong.
I am asking the dealer to review the attachments provided, Issue a call ticket to return the Incorrect parts, and replace them with the correct parts per the word document.
If they would like me to travel 2 & 1/2 hours to resolve this, I would like compensation for fuel for the entire trip. This would be my second choice for resolution.
Another concern is there was a model change for the requested replacement parts that must come from a 2010 or newer Jeep Wrangler JK. This is defined as a "Sunrider Top"
The basic issue is I received soft top hardware for a 4 door Jeep JKU, and I have a 2 door Jeep JK. The parts are not universal between the two models.
Final Business Response /* (4000, 9, 2017/07/17) */
we have already said what we would do for this customer. Again they purchased this vehicle 8 months ago and just notified us last week of an issue. They are missing parts for the top and we are willing to give them those parts if they come here.Due to the time fram from when they purchased we feel this is not unfair in anyway. any other dealership would probably not help out after this length of time. And I had made an agreement with the husband for him to come down and it was not a problem. his wife called back and said she wouldn't drive here without getting gas, which we are not willing to do with giving them the parts after so long of a period of time.

Initial Business Response /* (1000, 5, 2017/11/14) */
We have spoken to this customer many times. He brought the vehicle back , because he knew what happened with the loan company, and it was entirely on him and his situation, or I'm sure he would not have DONE SO. furthermore the contract was not...

upheld by the lender and not the dealership, due to circumstances beyond our control but not his. customer also made numerous threats to female employees of ours and is not allowed to call or come on our property.
Initial Consumer Rebuttal /* (3000, 8, 2017/11/15) */
In regards to the threats... What I did make? That I was going to file a Revdex.com compliant. That Company was eneganed in yo-yo financing , a pratcie considered fraudlatet but FTC, that I was going retain a lawyer. Ive done all those things. As for returning the car, everyone single I get mad for doing so. I should hung up on them and told them to go pound sand.

Initial Business Response /* (1000, 5, 2016/07/19) */
we do referral checks for customers on a daily basis. We also have a form that we fill out when the customers bring in a referral. The salesman also get rewarded for any referrals so they make it a point to get them taken care of. The reason for...

this is because people try to take care of our good faith and when they know someone who buys a car but they find out after the fact, they try and call and say they referred someone. That is why we have put the reward program in place for our sales staff so this does not happen. I am not saying that this is the case here but I will be more than happy to give this customer a check. he just needs to contact mmyself [redacted] or [redacted] and we will personally take care of it

Initial Business Response /* (1000, 9, 2016/11/12) */
we charged him Indiana sales tax and all of our vehicles have buyers orders which show the warranty and he declined an extended service contract because it would have mad his monthly payment to high
Initial Consumer Rebuttal /* (3000, 11,...

2016/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I asked the finance person when I was signing my contract the contract included the trade-in of my vehicle, the purchase of the new vehicle, all applicable taxes, to which he replied yes. Knowing I had a Michigan drivers license and I was trading in a Michigan truck, that told me that all taxes were included, including my Michigan sales tax amount. Regarding the warranty, I declined the optional extended warranty, because I was told I had the remainder of the factory bumper-to-bumper 36,000 mile warranty, and the Chrysler powertrain warranty for five years or 100,000 miles. This jeep only had [redacted] miles on it, that is why I declined the extended warranty. I am not happy with their response, and to this day I still do not have my title, and I am still driving around with an expired temporary plate, and no warranty.

Initial Business Response /* (1000, 5, 2016/12/19) */
It has not been quite a month since he was originally here and the first lender did back out. He also had a payment due right after he purchased his new vehicle and signed a document saying he knew he was responsible to make it. I also just got...

off of the phone with him and explained it in full detail again how the process worked and I Believe he understands now

Initial Business Response /* (1000, 8, 2016/02/01) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@YAHOO.COM
we will be more than happy to look at the vehicle, this is the first that I have heard of this, I am how familiar with the day she purchased the...

vehicle. We tried to put her in a car that would work better for her situation, but she would only take an SUV. she drove it the day she bought it and we can not fix everything that goes wrong on every vehicle after it drives off the lot, we offer extended warranties and she did not purchase one at the time of the sale. She has been in to try and trade it in and we can not do it until she has some payment history established. We try to be honest so saying that "this is the kind of SUV we can get you into with your credit situation" is in no way rude. Its being honest, she had issues getting financed at other dealerships and we were able to help her out.she says she stuck with a vehicle she cant afford now. We tried to show her cars that got better fuel economy and she had to have an SUV. sounds like we have a case of buyers remorse, but we will be happy to try and trade her out of it as soon as possible. We tried to get her in a vehicle that would be newer and she was set on the one she got. We are in no way being insulting by helping this lady out, in fact we feel insulted that we tried to help her out and now she is making it seem like we tried to take advantage of her when in fact we made absolutely no money on this deal just to get her in what she wanted and had to have instead of what we tried to show her.
OFFER:
we can only trade her out of it if the banks will allow us to as that is up to them,
Initial Consumer Rebuttal /* (3000, 17, 2016/02/17) */
Hello and good day, no the company has not contacted me to try and resolve anything. I would just appreciate reimbursement for having to have repairs done so soon after as these where general repairs which should have been done and then also finding out a serious issue needed repair which the car company didn't even repair on the vehicle (ball joint) this just shows faulty negligence on the part of Car Company wanting to actually sell a car in a good state of repair.
Thank you,
[redacted]
Final Business Response /* (4000, 19, 2016/02/17) */
Contact Name and Title: DEREK [redacted]
Mrs [redacted] is welcome to call me any time, and I would be happy to speak with her in person in regaurds to her issues. XXX-XXX-XXXX. I am here every day. we have done repairs already and we will always stand behind our word . She can come in anytime and we will be glad to sit down and talk with her
OFFER:
Final Consumer Response /* (4200, 21, 2016/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 11/4/2015 - Advised "the car co" needed was a truck because of travels from fw to Ashley and working 3rd shift. I needed a safe , reliable vehicle with winter approaching car wasn't a option. After much haggling a negation I INSTITED on a extended warranty on the vehicle- VERY last minute this document was pulled ( I still have the prior paper work)and another placed in front me - insuring ALL would be taken care of if something happened. With MUCH reservation put my trust blindly where I shouldn't; as it was to prove unreliable less than 2 weeks later. the morning of 11-13 after work went to try and start truck and it barely almost turned over. No warranty , ok less than two weeks , second opinion time. I drove the vehicle straight to Midas in Fort Wayne to find the monasteries of safety issues along with one which could have been a major one which SHOULD have been covered by "the car co". Battery terminal HEAVILY corroded (both sides) , battery was toast) , plugs, plugs where foul, oil needed to be changed. The biggest safety issue was the right ball joint . I had this truck only two weeks - these should have been repaired. The "car co " response to this was degrading, insulting and highly disrespectful. I personal had to pay out 500.00 to get BASIC repairs done in which a company should have preformed before this truck left the lot. Then to not want to fix the ball joint on top of it? along with telling me that Midas just wanted to make money off of me? I'm going to disagree. I would like the 500.00 reimbursed - and I would like the extended warranty as I ORIGNALLY requested - The "car co" is the one in which took this out of the contract I did not request this. I do not appreciate the way I am treated by your company or insulted by your company when I brought the truck back after finding out the information I did. Nor the service manager calling it an exploder , professionalism 101 is not at its best and needs fine tuning . I don't want ANYMORE FASLE anything from the "car co" this is what I would like to have some piece of mind as I am now stuck because of the trust I put into another. My fault , yes- however hopefully someone else wont make the same mistake I have in being so trusting.

Initial Business Response /* (1000, 5, 2017/03/17) */
spoke with this customer and told him I would take a look at his vehicle. He stated he would bring it in on Monday or Tuesday. sounds to me like this vehicle has the option for satellite , but it is not activated. that is something each person...

has to pay for. we will look at it when he brings it in
Initial Consumer Rebuttal /* (3000, 7, 2017/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will go see them on Tuesday to show them again that it doesn't work. He keeps talking about the satellite radio and how its needs a subscription I know that I've had three cars with it. My car doesn't even switch to the Satellite to be able to use it. He isn't talked about how the Bluetooth doesn't work and it was advertised with it. I copied the page from The Car Company site saying all the features this car had. I will attached the file for you to see. I want it fixed I will not settle for anything less.
Final Consumer Response /* (4200, 15, 2017/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Printed out the pages off The car company site and it clearly states it has those features. As for having me check everything on the car is bull. I've never had a dealership be so shady. I don't know anyone who checks every feature on the car before they buy a car. The reason anyone goes to a dealership is for the fact they shouldn't be lying about a car's features.
Final Business Response /* (4000, 17, 2017/04/18) */
we have responded to this consumer multiple times. the vehicle has the option from the factory but, but this vehicle is not equipped. we have informed the customer of this numerous times

Initial Business Response /* (1000, 5, 2016/08/01) */
THE TRUCK IS SOLD. WE SELL A LOT OF TRUCKS AND WE DO HAVE SOME NEW SALESMAN HERE BUT THAT IS NO EXCUSE. WE WILL BE MORE THAN HAPPY TO GIVE THE CUSTOMER A [redacted] GAS CARD FOR THERE TIME WASTED. WE CAN NOT HELP IT THAT SOME ONE ELSE BOUGHT IT...

THAT MORNING. WE WILL BE MORE THAN HAPPY TO SELL THEM ANOTHER TRUCK AT OUR HARD COST TO MAKE THEM HAPPY. WE HAVE SOME NEW INVENTORY IN THAT MAY WORK FOR THEM
Initial Consumer Rebuttal /* (3000, 7, 2016/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] card gas, is not want l am looking for, if you guys are professionals please send me similar deals than the one l was going to buy, email me those deals [redacted]@toroconstructioncorp.com
Thanks.

I am rejecting this response because:
IIt's easy to write we are trying but the issue for me is the deception that took place and no one wants to talk about that. Not once did anyone at the dealership mention the factory warranty was voided out and they bought it knowing it was announced "NO FACTORY WARRANTY" at the auction. How are we going to make that right. I sure asked about factory warranty  and they said that it just transfers automatically to me and their no warranty paper I had to sign was just saying the car company was not offering warranty. How about someone takes some accountability instead of passing the issue off on the auction

WE HAVE REACHED OUT TO THE AUSTION WHERE WE PURCHASED THIS VEHICLE. IT WAS SOLD TO US WITH A CLEAN TITLE AND THE AUTO CHECK AND AUCTION REPORTS ALSO SHOW THAT IT IS A CLEAN TITLE. WE ARE WORKING ON RESOLVING THIS ISSUE AND WE WILL MAKE IT RIGHT HOWEVER WE NEED TO. WE HAVE TO GO THROUGH A FEW STEPS...

TO GET THIS ISSUED CLEARED UP AND THE AUCTION WILL BE HELD ACCOUNTABLE FOR THIS INCEDENT. PLEASE REACH OUT TO MYSELF OR MIKE AND WE WILL GET THIS TAKEN CARE OF AS QUICKLY AS POSSIBLE