Home Instead Senior Care

Complaint:
I am rejecting this response because: This appears to be the shipping documents for the exchange only I also require the documents for the original order The vendor stated that both were attached; however, there is only one attached for the shipment on April 9th I also need the one as requested by Customs of the original shipment.In addition, the vendor made this statement "Ms*** also stated that she paid over $in duties/taxes for the items she shipped back to usWe are not sure why the carrier she used required her to pay duties/taxes since duties/taxes are normally due from the person/company receiving the products in the country of destination." I sent the items back times and each time it was returned to me, being rejected by Venus - stating that they Do not accept packages without PRE-PAID duty On the third time, I paid the duty to send it back after speaking with their customer service who told me that I would be able to apply to Customs to get the duty reimbursed This is why I paid the duty, otherwise I would not have been able to get the package back to Venus for exchange.I appreciate the refund of $for the hassle I have gone through I will consider the matter closed once the documents for intial order have been sent. Many thanks,Oh and PS - The customer service email support is still continuing to give me the run around which is odd considering the person responding to Revdex.com has made headway on resolving this
Regards,
*** ***

November 21, Thank you for giving us the opportunity to respond to Ms***’s concernWe strive to resolve customer concerns quickly and to the satisfaction of our customersMs*** communicated that she paid the total amount due on her Venus *** *** account in September,
which should have brought the balance due to zeroShe was then charged a late fee of $5.04, which she disputedShe was assured that this was charged in error and that the late fee would be removedMs*** states that the current balance on her credit card account is $instead of zeroShe is requesting a billing adjustment showing that the account balance is zero and a letter of apologyWe are so sorry that Ms*** has experienced problems with her Venus *** *** accountOur private label Venus *** *** is issued and serviced by *** ***Unfortunately, we do not have access to Ms***’s *** *** accountWe have forwarded Ms***’s concern to *** *** for review and resolutionThe web address to *** *** is ***The mailing address is: *** ***, ** *** *** *** *** ** ***The member service phone# is ***Thanks again for contacting usWe have asked *** *** to review and resolve Ms***’s concerns as quickly as possible

September 18, Thanks for allowing us to respond to Ms***’s concernsWe appreciate the feedback and the opportunity to work on a satisfactory resolutionMs*** expressed her dissatisfaction with our returns policy for International ordersShe stated that she expected to receive
our $return label with her orderAfter receiving her order without the return label, she contacted usWe communicated to her that the label is only valid in the ***and that she would need to pay the postage for returning the items to usShe also communicated that our *** spoke with a *** who confirmed that the information is not readily available to our customersWe apologize for the confusionThe information about our return labels is posted in the customer service pages on our websiteWe attached the information as a referenceWe do understand that we didn’t meet Ms***’s expectations when we couldn’t provide a prepaid return label to herWe would like to assure her that we are listening to her concern and are always looking for ways to improve our serviceWe do appreciate her feedback and are continuously working on improving ease of returns for all of our customersSince Ms*** was not aware of our return shipping guidelines from *** to our company, we are not asking Ms*** to return the items to usAs Ms*** communicated, we had already issued the original shipping of $*** back to her *** Card ending in ***We processed an additional refund of $*** on 9/14/Depending upon the financial institution, credits typically post back within 3-business days from the date they are issuedWe value Ms***’s feedback and hope this resolution is satisfactory

June 24,
Thank you for sending us Ms***’s feedback regarding her experience with her *** Credit Card account and the Customer Service Department since we processed her application
Ms*** communicated that she applied for a *** credit card about months ago, was approved, but
still has not received her credit cardShe described several problems with customer service when she called to verify her information and expressed a concern about the mailing address we have on fileMs*** also communicated that she placed several orders with us since she applied for the card, which we mailed to her address, but the credit card has not yet arrived
Please allow me to first apologize for the problems Ms*** experienced since she applied for the *** credit cardThe credit card has benefits we hope Ms*** will enjoyWe were able to verify that Ms*** was approved for the credit card, as she communicatedUnfortunately, we aren’t able to verify any other details, including credit card number and also the mailing address, *** *** has on file
All *** credit cards are issued and serviced by *** ***I forwarded her concerns to *** *** and requested that they review the information they have on file and work on a prompt resolution
Contact Information for *** ***
Web address: ***
Mailing address: *** ***, ** *** *** *** *** ** *** Customer Care Department: ***
We sincerely apologize and have issued a $complimentary Venus gift card for the inconvenience Ms*** has recently experiencedWe try our best to provide all customers with exemplary service and value the feedback when we fail to do soThanks again for giving us the opportunity to respond to Ms***’s concern and hope this resolution is satisfactory

March 15, Thank you for giving us the opportunity to respond to Ms***’s concernIt is our goal to resolve all concerns quickly and to everyone’s satisfactionMs*** communicated her concern and disappointment about recent order cancellationsShe states it happened three
times recently and she is very upset about our inability to fulfil the ordersShe further communicated that the customer service representative she spoke with on March 10th was antagonizingWhen she requested to speak with a ***, we communicated that the *** couldn’t speak with her We are so sorry about Ms***’s recent experience with usWe do understand that it is very disappointing to look forward to receiving items only to receive cancellation notices laterWe work with our vendors to ensure we receive all items and that we receive them in a timely mannerWe also try to ensure that we order adequate quantitiesThere are a number of reasons, including quality concerns and inability of a vendor to fulfil an order, that could result in order cancellationsIt is very unfortunate that we were unable to fulfil several orders Ms*** placed with usWe do appreciate Ms***’s feedback and have forwarded the detailed information she provided to us to the appropriate department for further review and researchWe would also like to apologize for the customer service experience Ms*** describes when she contacted us on March 10thWe are looking into this and will be addressing her concernsWe hope Ms*** accepts our sincere apology and the $complimentary *** *** card we mailed as our gift to herWe value Ms***’s business and hope this resolution is satisfactory

April 16, Thank you for giving us the opportunity to respond to Ms***’ concernsWe strive to resolve customer concerns quickly and to the satisfaction of our customersMs*** communicated that she returned all items purchased on March 18th immediately after she received the orderShe
expressed a concern that we initially communicated she should expect her refund within days and then changed it to business days when she contacted us a second time Please accept our sincere apologies for the customer experience Ms*** had with our companyAll domestic orders include a prepaid return label, which Ms*** stated she used to return her order to usWe do find that the transit time for retuned packages can take up to business days although we normally receive them fasterSince Ms*** shipped the package from ***, we should have received her return well within the business daysWe are looking into her concerns about the information we provided her with the second time she contacted usWe are not sure why it took so long for her return to reach our officeIt is possible that the package somehow got lost during transitWe issued a full refund to Ms***’ *** account on April 13thUpon reviewing the account today, we verified that the merchandise was processed back in and restocked on Saturday, April 14thWhile we are able to track returned packages with the tracking number, we do not currently assign a specific return label to each outbound packageThat’s the reason we are not able to track the package without the tracking numberWe are so sorry about this and would like to assure Ms*** that we value her feedback and are continually working on improving our processes and overall customer experienceWe appreciate the opportunity to respond to Ms***’ concerns and hope this resolution is satisfactory

I had windows repaired on July 3, One window no longer operates correctly and does not lockI have called them numerous times about this
On July 3, I had windows repairedI noticed that one window will no longer lock and does not open and close smoothlyI have called the company numerous times to come look at the window and so far they have been unwilling to come and look at the problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me CONTINGENT UPON the FOLLOWING CAVEAT.... I am hoping sincerely to have NO MORE catalogs coming to my residence, OR, to my NEW residenceIf I receive MORE CATALOGS, I will REISSUE another complaintI do not believe them
Regards,
*** ***

December 13, Thank you for giving us the opportunity to respond to Ms***’s concernsWe strive to resolve customer concerns quickly and to the satisfaction of our customersWe truly appreciate the feedback when we fail to do soMs*** communicated that she did not receive the
proper refund when she returned her order to us. She expected a refund for the original shipping/handling charge of $in addition to the refund for the item because the smaller size she requested was not availableShe communicated that the item she received was not sized correctly and much too largeAfter contacting us via email on 11/22, she received a response from one of our representatives stating that we will issue a shipping refund as a courtesy since the item did not fit properlyThe email included other verbiage Ms*** feels was extremely rudeFurther, the refund of $was not issued back to her credit card, as promised We apologize for the sizing problem and also for the service Ms*** received when she contacted usAlthough the original shipping/handling is normally not reimbursable, we certainly should have refunded the charge given the sizing problems Ms*** communicated to us along with our inability to exchange the item for the smaller size, as requestedWe have reviewed her account and have confirmed that the refund of $was processed on December 9th back to her *** ending in ***We are very sorry about the problems Ms*** experienced and appreciate her bringing this our attentionWe would like to assure her that we are addressing all concerns she outlined in her complaintWe have also sent Ms*** a $Venus gift card Ms*** can use for a future orderWe value Ms***’s business and hope this resolution is satisfactory

Revdex.com:
I have reviewed the response made by the business inreference to complaint ID ***, and find that thisresolution is satisfactory to meI thank Venus for not taking this situation lightly and I appreciate their gesture for reconciliation.
Regards,
*** ***

December 22, Thank you for giving us the opportunity to respond to Ms***’s concern. Venus strives to resolve customer concerns quickly and to the satisfaction of our customersMs*** communicated that she feels that our company is not being truthful regarding her Venus *** *** account. We have reviewed the call placed on December 15, to Ms***’s voicemail and sincerely apologize for the inaccurate information regarding “late fees” when the term should have been “interest charges” as was referenced in her original complaint. We refunded a total of $for all shipping/handling charges on recent orders to assist Ms*** in offsetting any charges from *** *** who services the Venus *** ***. We do not have access to Ms***’s *** *** account but encourage her to reach out to them in one of the following ways: The web address to *** *** is *** The mailing address is: *** ***, ** *** *** *** *** ** *** The member service phone number is *** Thanks again for allowing us to respond to Ms***’s concerns. We value her business and sincerely hope she will give us another chance to earn her trust back

The project in question :we paved the driveway last year gentleman called about an issue - at the time we were in *** ** paving parking lots were in our busy season I spoke with the home owner - set a date arrived on that date home owner had left car on
driveway took picture communicated with home owner by text sending him picture of car he stated that we needed to work on driveway while car was parked there I stated that we don't do that - with good reason having paving equipment and employees around a car while doing asphalt is not proper way to perform the repairs home owner realizing the situation and the fact that he could not bully is into something in which we don't do - work around home owners cars in close quarters began a campaign of attacks against us sent a letter stating demands in which we received forwarded it to our lawyers and are awaiting legal advice we don't trust homeowner at all don't feel safe returning to the site due to accusations being made by said homeowner

November 10, Thank you for allowing us the opportunity to respond to Ms***’s concern. Venus strives to resolve customer concerns quickly and to the satisfaction of our customersMs*** communicated that her order did not arrive within days, as she expected. Ms***
placed her order on our website on Monday, November 6, at 7:32pm EST. The following information is communicated on our website in the Customer Care section under U.SShipping: “Standard orders shipping to the U.Swill ship within business dayOvernight and 2-day air orders placed by 5pm EST will ship the same dayAll shipping timeframes are subject to stock availability and credit card authorization and verification.” The information can also be located just above delivery methods on our checkout pageMs*** placed her order after the 5pm EST cutoff, which is why her order shipped the next business dayWe apologize for the confusion We refunded the $upgrade for 2-day air versus standard delivery when Ms*** called on November 9th. We have decided to refund the rest of the shipping charges she paid, $in addition to the $for a total shipping refund of the she paid. Both refunds were proceeded on November 9th. We have also sent Ms*** a $gift card she can use on her next purchase with us. We value Ms***’s business and appreciate the opportunity to work on the resolution

April 4,
Thanks for giving us the opportunity to respond to Ms***’s concerns
Ms*** stated that she returned several items and that we only gave her a $refund for a $returnShe further expressed her concern that we cancelled a refund of $she was supposed to receive
and that we instead sent her a pair of leggings she did not orderShe also stated that we, at one time, sent her a shirt that belonged to a lady in *** and that she was supposed to get a sweater
Upon reviewing Ms***’s recent orders and returns, we found that Ms*** is referencing returns from two different orders
Ms*** ordered a Jeweled Tie Dye Top from us on March 6th, The total price was $Ms*** used a $complimentary gift card we issued towards payment for the item, which left a $balance for the itemMs*** used her *** ending in *** to pay the $balance and the shipping/handling fee of $We initially issued the $in form of a credit slip, but have since refunded that amount to Ms***’s ***Since she used the $complimentary gift card we issued for the remaining balance, we are unable to process a refund to Ms***’s credit cardComplimentary gift cards are a gift from usWe do not collect payment from customers and can therefore not issue a monetary refundWe issued a credit slip for $25.00, which Ms*** can use as a method of payment on a future order
The second order Ms*** is referencing is an order she placed on March 6th, The item was a Zipper Detail Sweatshirt for $Ms*** did not provide instructions on the return form, but we show that she contacted us requesting an exchange for a pair of leggingsOur Returns Department processed the exchange based on the account notesWe apologize for the inconvenience this has causedWe issued a refund of $to Ms***s’s *** ending in *** on 3/25/when we processed the exchangeWe issued the remaining balance of $back to the same *** today for a total refund of $
Ms*** can use our pre-paid return label to return the leggings she did not orderSince we issued the remaining refund amount of $today, there won’t be additional credit due when we receive the itemWe will also note her account to waive the $return label fee when she returns the leggings to us
We encourage Ms*** to contact our *** *** *** via phone at *** or via chat or e-mail on *** if we have not yet resolved the problem with her receiving another customer’s item
Thanks again for allowing us to respond to Ms***’s concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never disputed the damages the rug had prior to pick up. Those however were never the reason the rug was sent backSo stating that it was outside before pick up, is irrelevantReason the rug was sent back were the white spots that appeared the second time it was brought back to meAfter months of having my rug, it came back with some kind of color or ink places on the white spotsThat color comes off and stains hands/feet/clothing, which makes the rug unusable. Company has never taken responsibility for anything, all I've been told are lies and excusesI'm yet to hear from a manager, who I was told was going to contact me multiple timesHad they been honest with me, given me a partial refund and apologized, I would've been fine.But I paid for the cleaning on full in the beginning of February- it's now mid June- and the rug kept coming back worse and worse every time, with the company taking zero responsibilityI don't think they have the ability to fix what they have done, which is why I need a full refund so I can send the rug to a different place to be cleaned.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
* *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for giving us the opportunity to respond to Ms***'s concerns. We strive to resolve customer concerns quickly and to the satisfaction of our customers. We truly appreciate the feedback when we fail to do so.Ms*** communicated that she felt we were deferring her funds for
longer than is professionally acceptable. We have reviewed her account and identified a manual system processing error with the three separate return orders that were received from Ms*** on March 13, 2018.An exchange was processed, as requested, and the new merchandise shipped out on March 14, 2018. One out of the three refund transactions posted through our credit card processor on March 15, and should have been visible in her account on March 19, and the remaining two refunds experienced the processing error referenced above however they did post through our credit card processor on March 21, and should have been visible in her account of March 23, 2018. We have also issued Ms*** a $complimentary e-certificate to be used on her next order for the inconvenience with her return.Thank you for allowing us the opportunity to respond to Ms***'s concerns. Sincerely,*** * *** *** *** *** *** ***

August 11, Thanks for submitting Ms***’s rejection to us for reviewMs*** states that she is rejecting the response because we charged her $for the kitShe states she ordered two separate piecesShe communicated that she ordered a tankini for $and the bottom for $22.00, which does not equal $We attached both prior responses for reviewWe refunded $on 7/25/That refund was for item *** (bandeau top) she purchased for $and item *** (black swim bottom) she purchased for $We processed an additional refund of $on August 8th, This is for the “kit” Ms*** is referencingWe reserved item *** ($22.00) until the matching *** (flowing tankini top for $42.00) became availableWe charged a total of $when we shipped the complete suit to Ms*** on July 25th, As previously communicated, we processed the refund on August 8th based on what Ms*** communicated in her first rejection. We have since received item *** from order# *** shipped to Ms*** on July 7th, We processed a refund of $todayThanks again for allowing us to follow up on Ms***’s concerns

Complaint: ***
I am rejecting this response because: I do not have *** card anymore.pleas sent a check to *** *** ** *** ** ***
Regards,
*** ***