Home Junction Inc

Have been trying for 6 months to stop the automatic billing from Home Junction after cancelling my subscription (and having that cancellation confirmed by Home Junction via email). I have personally called, emailed, disputed with Amex, called again, emailed again, across the board, as well as my marketing staff - no one answers at any prompt, at any time of the day, and no one has called back. We cancelled because the Home Junction IDX was not compatible with the platform my website it built upon. Again, we cancelled and confirmed in October 2022 and I have just been billed AGAIN (monthly) for April 2023 on my Amex. I will continue to dispute but THIS IS RIDUCULOUS!

NEGATIVE STARS. Avoid them at all cost. Worst customer service I've experienced in 20 years in real estate and web development. Their product is not compatible with other popular plugins. Some of the functionality they claim does not even work. When the plugin broke completely when I moved from staging to live site, they took months to figure out why and fix it. They tried gaslighting me when I wrote complaining I hadn't gotten a response despite all my emails - told me that they hadn't gotten an email from me in 2 months. I had ALL 12 of the emails I sent to them during that time period. They promised me a credit for the time it wasn't working IN WRITING. I never got it so I disputed the charge. Then they took down my license and claimed I hadn't paid. I reminded them they owed me a credit so those charge-backs were valid. They then blamed ME for the failure and told me they would not honor their WRITTEN agreement. I'm generally a nice person who tries to be professional and polite. They drove me f*ing mad. It didn't matter what I said they DO NOT CARE if their customers are happy. Usually when you tell a company you'll leave a bad review and charge back their fees, they want to correct it before you do so. NOT HJI. LITERALLY DON'T GIVE A f*. They left me in the lurch with TWO client sites. I cannot even begin to express my fury at the fact they are even still in business. ATTOM bought them a couple months ago. It did not help at all.

As detailed in Mr [redacted] 's complaint, and the attached contract, he purchased a mobile responsive website featuring a suite of data plugins, and extensive page buildout from Home Junction on February 16th, Mr [redacted] 's site was completed, and with his permission, pushed live to timeforhomes.com[redacted] Upon notice of Mr [redacted] 's difficulty with site analytics, his monthly billing was held The single month that Mr [redacted] was charged for was refunded Analytics were installed on his site When this matter, and that of the home valuation address capture was brought to the attention of the Director of Support, Mr [redacted] was offered a rebuild of his site on our newest platform, and informed that the home valuation tool would have the requested feature added as rapidly as possibleThis conversation occurred on July 22nd The site in question was rebuilt ( [redacted] ), and Mr [redacted] 's feature request was built into the plugin in question Both items were completed in a timely fashion, and site was in condition to launch on 8/28, although Mr [redacted] was offered the option to provide input and have edits made to his specification In that time, Mr [redacted] opted to employ a lead generation company to supplement his marketingEverything that Mr [redacted] purchased from Home Junction has been provided, and we will provide him with his site files at any email address he sees fit Should Mr [redacted] like to continue service with us, we will reinitiate services and hosting [redacted]

This customer complaint is inaccurateThe facts regarding this project are as Client purchased and signed a contract for a mobile responsive website that included areas of community build-out and areas of researched and written hyperlocal SEO content on 8/7/At that time client was scheduled for an kickoff call with a dedicated Project Manager for 8/10/and was immediately sent a link to their online Asset Collection form in order to start downloading necessary assetsClient's IDX was approved on 8/13/Client no showed back to back scheduled appointments with their Project Manager on 8/17/and 8/19/claiming illnessClient corresponded with their Project Manager on 8/20/but still had not completed any of their Asset Collection FormOn 9/1/client reached out to their Project Manager apologizing for being unresponsive and mentioned this was their first day back at workWith still no assets collected, the Project Manager scheduled another appointment with client on 9/14/to get the project movingOn 9/18/the Project Manager added as much information as they could to Asset Collector on behalf of the client and on 9/29/we finally received all remaining necessary assets from clientSite was put into production on 9/29/and site was delivered to client for revisions on 10/1/On 10/6/client sent revisions which were completed same day and sent back to clientOn 10/8/client sent second set of revisions that were completed same day and sent back to clientClient sent in final approval on 10/16/and site was launched same day with community build out and SEO content for areas When client called demanding a refund on 10/6/stating they were unable to see site registration leads, our Customer Service department performed several live tests with client on the phone to verifyRegistration worked as it had priorAt that point client became belligerent and eventually hung up on the Client Services representative after stating they planned to personally sue Home Junction and the specific client services rep for lyingThe live site that was delivered to the client on 10/16/is at http://www[redacted] com/ Client has not responded to any subsequent communication attempts from *** Home Junction Incstands behind our products and services with a dedication to providing outstanding tools and serviceWe are always willing to work with our clients to come up with fair and reasonable solutionsWe delivered a fully functioning product that is capable of being hosted elsewhere should the client decide to leave our services and discontinue their monthly subscription with usWe are also happy to work with the client should they decide to remain with us

Home Junction products are overpriced garbage, the support is terrible, and the company dishonest Don't be fooled by the positive reviews on Yelp and Google, I'm pretty sure a lot of them are from brokers who are local/regional sales reps for Home Junction Another reason you don't see many negative reviews is that Home Junction sics its attorneys on anyone posting negative information about their products That alone should tell you all you need to know Note to Home Junction: SLAPP In December I received a call from a sales rep At the time I was looking to change my IDX provider I had one specific criteria for IDX that had to be met The salesperson told me their product had the functionality I desired A couple of months later I was ready to make the change I confirmed with the new sales person (salesperson turnover - should have noticed the red flag) that the product, a Wordpress IDX plugin, had the functionality I desired The installation of the product was set for two weeks after I signed the paperwork (another red flag I should have seen I read after the fact that their programming/support staff walked off the job in summer 2014, and that support/installation was now outsourced) Come the installation/training appointment, I called in, only to be told they weren't ready I moved a bunch of other commitments around and set a new appointment with Home Junction for two days later That's when I discovered my error Not only did the product NOT have the stated functionality, or anything close to it, it didn't work with my theme - or, for that matter, most Wordpress themes Home Junction refused to refund my $ Of course they would be happy to build me a custom site, starting at pages for $ I switched to [redacted] 's IDX plugin and could not be happier with the product and support Don't waste your time or money with Home Junction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey brought my website up to my satisfaction and gave me other incentives to correct the issues as well.I would like to make this issue resolved if possible Regards, [redacted]

[redacted] purchased a website package from us on February 27, The website package included a WordPress website, Custom Work, Community Pages, and Hyper-local SEOOnce the website was purchased the client was emailed access to our asset collector right awayThe asset collector is where the agent enters their information required for the websiteThis information is necessary; agent contact information, agent IDs, office ID, headshot, logo, markets, and names of communitiesThis client did not begin providing us this information until April Within this time frame a project manager reached out to the client in regards to the asset collector not being completedIn August the website content was completed with the exception of some neighborhood shapes for the Hyper-local SEO areas purchasedOur team can provide the shapes however, the client wanted sub-divisions to his specifications, which we can provide with his assistanceHyper-local SEO areas were complete with content, the only item missing were the actual neighborhood shapesWe asked for the client's assistance several timesThe project manager told the client he could print a Google map, draw a shape around the areas, and fax it to us to be digitizedThis never happened after multiple requests from usHe was unable to fulfill his request for the specified shapes desired.We do need client's participation to complete specific dataThis client was unwilling to assist with this processThe site was launched in August The client had a couple domain names and we had to put the live site on hold until the client provided us the DNS information for the domain nameAt this time we pulled the website until he provided this information which was never received from himThe website and work completed can currently be seen here: ed [redacted] .hjstaging.com.We have some proposed solutions for the clientAs per the signed License Agreement, the client can cancel at any time with written thirty-day noticeWe can provide the client a Zip File of their WordPresswebsite upon cancelationWe will offer the client a fifty percent refund on the Hyper-local SEO purchase upon signing a Full Release of ClaimsAs mentioned above, the Hyper-local SEO content was complete; the subdivision shapes were the only portions of this item not completed due to refusal of client participationTotal Hyper-local SEO portion of this purchase was $1250, therefore the refund amount would be $Another resolution is to have the client complete the neighborhood shapes and we can digitize onto the websiteWe can in turn release the website to him with a signed Full Release of Claims, or set live on the Internet using our hosting servicesIf the client is unable to do the neighborhood shapes we can work with an assistant, relative or friend of his that can assist to complete the shapes[redacted] www.homejunction.com We would like to resolve this amicably and quicklyIf you require additional information such as the signed License Agreement or email correspondence I have those as wellPlease contact me with any questionsWe look forward to your response.Thank you,Alert [redacted] Home Junction, IncPh: (858) Ext [redacted] Email: [redacted] @hjimail.com

After reviewing phone records of conversations between the sales rep and the client it is evident that the sales conversation, which lasted nearly hours, consisted primarily of introducing Home Junction products and their ability to enhance client’s internet presenceDiscussion included
in-depth explanation of how HJI tools are created for user-friendly, hyper-local search engine optimization (SEO) specifically in relation to client’s target marketBack and forth communication also included client explanation of expectations which were confirmed attainable from the salespersonFollowing the sale, client was contacted by a project manager in order to make introduction and discuss the project moving forwardPhone records of this call indicate that the client was not prepared to discuss the project and had no interest in discussing needs with the project manager stressing that the PM should already know what the client wanted based on the sales callIt is HJI procedure to begin all projects with an introduction from a project manager in order to clearly articulate the scope of each project based on individual client needsIt is our experience that most agents do not remember much of anything after the sales call which is the primary reason for the introduction callClient refused to continue call with PM after several attempts from PM to get the conversation on trackAttempts to reach out to client following initial call with PM were unsuccessfulHJI stands by its products and commitment to excellent customer serviceWe are more that willing to continue the project and schedule a new appointment between client and our director of client relations at client's earliest convenienceOur contract does include a No Refund policy based on back end work that begins immediately upon sale

This compliant is completely unwarranted We gave *** *** a full refund of $on 3/6/(see attached) She then called in to purchase another product on 3/17/for $setup + $month, which again she complained and asked for a refund, which was given to her on
3/27/in the amount of $ *** *** did sign our service agreement both times that clearly states "No Refund" (see attached) Both times I made an exception and refunded her in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested since May to have a manager call me about this and other items on the website that were not functionalAs you can see from their response even though they were willing to build a new site it STILL WOULD NOT HAVE THE FUNCTIONALITY ORIGINALLY PROMISED and that is the ONLY reason I signed a contract with this companyIt is THEIR PROBLEM AND FAULT that they lied and completed any work! Of course I approved the site to go live! How could I possibly test the site without it going live! In their response they admit it took over months to get a manager on the phone and their solution is to "Build a new website because the site I just had built is outdated and the new site will still not have the original features that I was promised"There is not a logical person or ethical company in the United States that would accept this type of customer service or business practicesThey need to admit their mistake/blatant poor ethical practices of giving me misinformation or flat out lying to obtaining my business but either way their time was wasted at their own fault and in no possible way should there be any other resolution than a full refund due to their flat out lies to obtain my original businessAgain, I specifically had a call with *** *** on speaker with my wife as a witness as well as the broker of our company as a witnessI am also baffled that they can respond to the Revdex.com within hours however when I need a response sometimes took weeks or months for a response which I also have documentation of
I have attached different emails showing the distance of a month plus in trying to obtain contact by a manager and you can see that my request on June 19th was not my first requestYou can also see that not only was the original feature that they promised would work, not working however they also did not implement any of the SEO tools or the Analytics that was supposed to be implementedI lost thousands of advertising dollars because they did not provide me the ability to track these items however I am only asking them to refund the money in which I spent with them and nothing else
Regards,
*** ***

This company promised they would build me two websites in oneOne main site and one smaller inside the master siteTo date nothing was launchedThey claim they are waiting for me, they have never shown me even a close enough model to shut-down our current active site and change to the poorly built, incorrect siteThey will not refund any of the money (over $4,of deposit money)

Home Junction products are overpriced garbage, the support is terrible, and the company dishonest
Don't be fooled by the positive reviews on Yelp and Google, I'm pretty sure a lot of them are from brokers who are local/regional sales reps for Home Junction
Another reason you don't see many negative reviews is that Home Junction sics its attorneys on anyone posting negative information about their products That alone should tell you all you need to know Note to Home Junction: SLAPP
In December I received a call from a sales rep At the time I was looking to change my IDX provider I had one specific criteria for IDX that had to be met The salesperson told me their product had the functionality I desired A couple of months later I was ready to make the change I confirmed with the new sales person (salesperson turnover - should have noticed the red flag) that the product, a Wordpress IDX plugin, had the functionality I desired
The installation of the product was set for two weeks after I signed the paperwork (another red flag I should have seen I read after the fact that their programming/support staff walked off the job in summer 2014, and that support/installation was now outsourced) Come the installation/training appointment, I called in, only to be told they weren't ready I moved a bunch of other commitments around and set a new appointment with Home Junction for two days later
That's when I discovered my error Not only did the product NOT have the stated functionality, or anything close to it, it didn't work with my theme - or, for that matter, most Wordpress themes
Home Junction refused to refund my $ Of course they would be happy to build me a custom site, starting at pages for $
I switched to ***'s IDX plugin and could not be happier with the product and support
Don't waste your time or money with Home Junction

I just wanted to take the time out to write a little about my experience with Home Junction IncMy name is *** *** and I am the CEO of *** *** *** ***I started my company yrs ago with very little online presence and no idea on how to get startedA good friend of the family suggested that I call Ed over at Home JunctionI did that and have been very very happy with the services providedMy team and I have since launched a second site, ***.com, also with Home JunctionI earn my living in Real Estate and that is hard enough in and of itselfI could not survive without proper online representationI have found that with Home Junction, Ed and his dedicated staff have kept me at the for front as far as my online presence and I am nothing but grateful for themI have nothing but positive regards for the Home Junction teamThanks
the *** *** *** team

Developers and Agents beware of Home JunctionThey do not know what they are doingTheir leadership will tell you what you want to hearOnce you get under contract you will find it's an entirely different gameThey are at best a Word Press Plugin providerThey are not a Data Aggreator as they like to pretendIn our months with them their servers have been down and they have made unending mistakes on MLS paperwork

This customer complaint is inaccurateThe facts regarding this project are as follows:Client purchased and signed a contract for a mobile responsive website that included areas of community build-out and areas of researched and written hyperlocal SEO content on 8/7/At that time client was
scheduled for an kickoff call with a dedicated Project Manager for 8/10/and was immediately sent a link to their online Asset Collection form in order to start downloading necessary assetsClient's IDX was approved on 8/13/Client no showed back to back scheduled appointments with their Project Manager on 8/17/and 8/19/claiming illnessClient corresponded with their Project Manager on 8/20/but still had not completed any of their Asset Collection FormOn 9/1/client reached out to their Project Manager apologizing for being unresponsive and mentioned this was their first day back at workWith still no assets collected, the Project Manager scheduled another appointment with client on 9/14/to get the project movingOn 9/18/the Project Manager added as much information as they could to Asset Collector on behalf of the client and on 9/29/we finally received all remaining necessary assets from clientSite was put into production on 9/29/and site was delivered to client for revisions on 10/1/On 10/6/client sent revisions which were completed same day and sent back to clientOn 10/8/client sent second set of revisions that were completed same day and sent back to clientClient sent in final approval on 10/16/and site was launched same day with community build out and SEO content for areas. When client called demanding a refund on 10/6/stating they were unable to see site registration leads, our Customer Service department performed several live tests with client on the phone to verifyRegistration worked as it had priorAt that point client became belligerent and eventually hung up on the Client Services representative after stating they planned to personally sue Home Junction and the specific client services rep for lyingThe live site that was delivered to the client on 10/16/is at http://www.***com/ Client has not responded to any subsequent communication attempts from *** Home Junction Incstands behind our products and services with a dedication to providing outstanding tools and serviceWe are always willing to work with our clients to come up with fair and reasonable solutionsWe delivered a fully functioning product that is capable of being hosted elsewhere should the client decide to leave our services and discontinue their monthly subscription with usWe are also happy to work with the client should they decide to remain with us

[redacted] purchased a website package from us on February 27, 2017. The website package included a WordPress website, Custom Work, Community Pages, and Hyper-local SEO. Once the website was purchased the client was emailed access to our asset collector right away. The asset collector is where the...

agent enters their information required for the website. This information is necessary; agent contact information, agent IDs, office ID, headshot, logo, markets, and names of communities. This client did not begin providing us this information until April 2017. Within this time frame a project manager reached out to the client in regards to the asset collector not being completed. In August 2017 the website content was completed with the exception of some neighborhood shapes for the Hyper-local SEO areas purchased. Our team can provide the shapes however, the client wanted sub-divisions to his specifications, which we can provide with his assistance. Hyper-local SEO areas were complete with content, the only item missing were the actual neighborhood shapes. We asked for the client's assistance several times. The project manager told the client he could print a Google map, draw a shape around the areas, and fax it to us to be digitized. This never happened after multiple requests from us. He was unable to fulfill his request for the specified shapes desired.We do need client's participation to complete specific data. This client was unwilling to assist with this process. The site was launched in August 2017. The client had a couple domain names and we had to put the live site on hold until the client provided us the DNS information for the domain name. At this time we pulled the website until he provided this information which was never received from him. The website and work completed can currently be seen here: ed[redacted].hjstaging.com.We have some proposed solutions for the client. As per the signed License Agreement, the client can cancel at any time with written thirty-day notice. We can provide the client a Zip File of their WordPresswebsite upon cancelation. We will offer the client a fifty percent refund on the Hyper-local SEO purchase upon signing a Full Release of Claims. As mentioned above, the Hyper-local SEO content was complete; the subdivision shapes were the only portions of this item not completed due to refusal of client participation. Total Hyper-local SEO portion of this purchase was $1250, therefore the refund amount would be $625. Another resolution is to have the client complete the neighborhood shapes and we can digitize onto the website. We can in turn release the website to him with a signed Full Release of Claims, or set live on the Internet using our hosting services. If the client is unable to do the neighborhood shapes we can work with an assistant, relative or friend of his that can assist to complete the shapes.[redacted]
[redacted]
[redacted]www.homejunction.com We would like to resolve this amicably and quickly. If you require additional information such as the signed License Agreement or email correspondence I have those as well. Please contact me with any questions. We look forward to your response.Thank you,Alert[redacted] Home Junction, Inc. Ph: (858) 777.9533 Ext. [redacted] Email: [redacted]@hjimail.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
NO MONEY NEVER REFUNDED> PLEASE PROVIDE TRANSACTION PROOF> AS AMERICAN EXPRESS JUST A WEEK AGO SENT ME A COPY OF YOU ANSWER REGARDING THE DISPUTE>
I AM DEMANDING THE PROOF< FOR ME AND FOR AMERICAN EXPRESS!!!!!
Regards,
[redacted]

Home Junction products are overpriced garbage, the support is terrible, and the company dishonest.
Don't be fooled by the positive reviews on Yelp and Google, I'm pretty sure a lot of them are from brokers who are local/regional sales reps for Home Junction.
Another reason you don't see many negative reviews is that Home Junction sics its attorneys on anyone posting negative information about their products. That alone should tell you all you need to know. Note to Home Junction: SLAPP.
In December 2014 I received a call from a sales rep. At the time I was looking to change my IDX provider. I had one specific criteria for IDX that had to be met. The salesperson told me their product had the functionality I desired. A couple of months later I was ready to make the change. I confirmed with the new sales person (salesperson turnover - should have noticed the red flag) that the product, a Wordpress IDX plugin, had the functionality I desired.
The installation of the product was set for two weeks after I signed the paperwork (another red flag I should have seen. I read after the fact that their programming/support staff walked off the job in summer 2014, and that support/installation was now outsourced). Come the installation/training appointment, I called in, only to be told they weren't ready. I moved a bunch of other commitments around and set a new appointment with Home Junction for two days later.
That's when I discovered my error. Not only did the product NOT have the stated functionality, or anything close to it, it didn't work with my theme - or, for that matter, most Wordpress themes.
Home Junction refused to refund my $500. Of course they would be happy to build me a custom site, starting at 5 pages for $3000.
I switched to [redacted]'s IDX plugin and could not be happier with the product and support.
Don't waste your time or money with Home Junction.

After reviewing phone records of conversations between the sales rep and the client it is evident that the sales conversation, which lasted nearly 1.5 hours, consisted primarily of...

introducing Home Junction products and their ability to enhance client’s internet presence. Discussion included in-depth explanation of how HJI tools are created for user-friendly, hyper-local search engine optimization (SEO) specifically in relation to client’s target market. Back and forth communication also included client explanation of expectations which were confirmed attainable from the salesperson. Following the sale, client was contacted by a project manager in order to make introduction and discuss the project moving forward. Phone records of this call indicate that the client was not prepared to discuss the project and had no interest in discussing needs with the project manager stressing that the PM should already know what the client wanted based on the sales call. It is HJI procedure to begin all projects with an introduction from a project manager in order to clearly articulate the scope of each project based on individual client needs. It is our experience that most agents do not remember much of anything after the sales call which is the primary reason for the introduction call. Client refused to continue call with PM after several attempts from PM to get the conversation on track. Attempts to reach out to client following initial call with PM were unsuccessful. HJI stands by its products and commitment to excellent customer service. We are more that willing to continue the project and schedule a new appointment between client and our director of client relations at client's earliest convenience. Our contract does include a No Refund policy based on back end work that begins immediately upon sale.

This customer complaint is inaccurate. The facts regarding this project are as follows:
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Client purchased and signed a contract for a mobile responsive website that included 10 areas of community build-out and 3 areas of researched and written hyperlocal SEO content on 8/7/15. At that time client was scheduled for an kickoff call with a dedicated Project Manager for 8/10/15 and was immediately sent a link to their online Asset Collection form in order to start downloading necessary assets. Client's IDX was approved on 8/13/15. Client no showed back to back scheduled appointments with their Project Manager on 8/17/15 and 8/19/15 claiming illness. Client corresponded with their Project Manager on 8/20/15 but still had not completed any of their Asset Collection Form. On 9/1/15 client reached out to their Project Manager apologizing for being unresponsive and mentioned this was their first day back at work. With still no assets collected, the Project Manager scheduled another appointment with client on 9/14/15 to get the project moving. On 9/18/15 the Project Manager added as much information as they could to Asset Collector on behalf of the client and on 9/29/15 we finally received all remaining necessary assets from client. Site was put into production on 9/29/15 and site was delivered to client for revisions on 10/1/15. On 10/6/15 client sent revisions which were completed same day and sent back to client. On 10/8/15 client sent second set of revisions that were completed same day and sent back to client. Client sent in final approval on 10/16/15 and site was launched same day with community build out and SEO content for 3 areas. 
When client called demanding a refund on 10/6/2015 stating they were unable to see site registration leads, our Customer Service department performed several live tests with client on the phone to verify. Registration worked as it had prior. At that point client became belligerent and eventually hung up on the Client Services representative after stating they planned to personally sue Home Junction and the specific client services rep for lying. The live site that was delivered to the client on 10/16/15 is at http://www.[redacted]com/ Client has not responded to any subsequent communication attempts from [redacted] 
Home Junction Inc. stands behind our products and services with a dedication to providing outstanding tools and service. We are always willing to work with our clients to come up with fair and reasonable solutions. We delivered a fully functioning product that is capable of being hosted elsewhere should the client decide to leave our services and discontinue their monthly subscription with us. We are also happy to work with the client should they decide to remain with us.