Home Loans Assist

Our Customer Service Manager has made several attempts to contact the client to resolve the issueUnfortunately, we have not heard back from themWe would still love the opportunity to speak with them to resolve the issue

This complaint has been resolved and the client is now satisfied

Our customer service manager reached out and made several attempts to resolve the client’s concernsThe client has not responded to any of our attempts to help themThe client’s file is closed as they requested and she will see no further charges from our company

One of our managers was able to reach out to the client and resolve the issue.  They are continuing with our program.

Our customer service manager reached out to the client and resolved the issue. The client was happy at the end of the call and will be continuing with the program.

Our customer service manager reached out to the client to walk through their credit report but we haven't heard back from the client as of yet.  Still hoping for a amicable resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

One of our managers reached out and resolved the issue. The client's file is closed with no further billing.

Revdex.com:Although what you mentioned was not informed to us as clients when we first signed up.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   They resolved it very quickly
Sincerely,
[redacted]

Our customer service manager reached out to the client and resolved the issue.The client had requested to cancel service on May 8th, 2017. After speaking with a specialist, he decided to continue in the program and asked if we could move his next payment date, which we did. The client called back a...

few weeks later, which was 2 days before his payment was going to process. During that call, the client provided us a new card number, we reviewed a new credit report and we provided him with a full analysis of his file. At that time, he asked if we could move his payment out another 7 days, which we did. His payment processed and cleared on 6/17/2017 as he requested. We did not hear back from the client informing us that he was not satisfied or that he was still requesting to close file.As soon as we received the client’s complaint we reached out right away and resolved the issue. The client’s file is closed as he requested and he will see no further billing from our company.

This situation is difficult to resolve but we will attempt to do so as easily as possible in an effort to satisfy the client.  The agreement the client signed specified the payment terms and our computer system charged the client according to the terms in the agreement.  That said, one of...

the payments we drafted appeared to cause some financial hardship so our customer service manager voided the charge and setup a new billing date for the account.  Additionally, the client was worried about the payments drafting monthly and asked if she could pay the remaining balance in full at a later date.  When the agreed upon date came we charged the client the remaining balance per their instruction.  After doing so the client immediately called us and denied having had the conversation with the manager and wanted the money back.  We suggested the client pull a fresh credit report to discuss all the positive changes and their progress.  The client admitted the results had been good but still desired to close the account and asked for a refund.  Based on the results and the signed contract we were unwilling to offer a full refund.  The client then became verbally abusive and called one of our reps a "[redacted]" and then hug up.  We continue to desire to work out a reasonable resolution but it would have to be done so in an environment absent verbal abusive.

Revdex.com:
They refunded my money  and closed my account, and I am satisfied with the outcome.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

6-9called client for Revdex.com complaint she just wants to make sure that we cancelled her, I explained I am not trying to get her to stay I am trying to explain why her scores dropped and I want to teach her what she can do to get them up and help her get her loan. she agreed to work with me but she was...

at the DR I will call her tomorrow around 11 am.   6-10 called and left client message. I also emailed her a neg list and explained that I have put together a positive credit game plan together for her and will try to call again to go over it.   6-10 called client, she has seen the progress report that I sent her and I made sure she understood what we have really done. We  went over credit cards and will email the game plan to her- she is still wanting a refund so I met her half way I will call her on June 24th when second round completes. If nothing else has been deleted I will refund her $99. Client agrees that this is fair and reasonable.  I told her I want her to be a success story and will help her as long as she pays her cards down she will get her house (she has 3 of her 4 revolving accounts maxed out)

The client called to cancel service for her and her husband on 6/26/2017....

Two days later on 6/28/2017, we sent the clients a survey to see if they were satisfied with the service we provided. This something we do for all of our clients who cancel to make sure they had the best experience possible. The client responded that she was not satisfied but did not want us to follow up to resolve the issue. The client did not give us the opportunity to help resolve her concerns and filed her complaint on 7/18/2017. Upon receiving the client’s complaint we made a half dozen attempts to get a hold of her to resolve the issue.   Based on the coaching we provided to the clients and the negative items we were able to remove, the clients both saw an improvement to their credit scores. The client was concerned that their unpaid debts could come back on their credit report. This is 100% true. If the client has outstanding debts, regardless of the record coming off of their report, they will always owe the money. We can correct errors on their credit report but we do not delete their debts.   Even though we helped the clients and performed all of the work on our end, we don’t want them leaving upset. We have issued a refund as they requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.
Sincerely,[redacted]

This client has been called 3 times and emailed twice. She picked up and hung up on the first two calls and hasn’t responded to the voicemail. She is closed down and will not be billed again.