Home Security of America, Inc.

HSA confirmed that the Service Today was out to the home on 7/18/and replaced the contactor and he unit is working. As far as the maintenance issue, the HSA contract does not cover cleaning or maintaining the unit. The $will not be refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As previously stated is my complaint, the business response presented was information given to me after I filled out a claim and was never presented prior to any claim nor when accepting my payment for the warrantyThe warranty was advertised as covering any issue with any appliance, without regard to the specific issueThe advertisement stated that the refrigerator was covered under my policyAt no time was I informed that this was wrong and that only certain parts of the refrigerator was coveredOnce the claim was denied and I complained, the business tried to up-sell me on a much more expensive policy once they told me that not everything was coveredI feel that this is a very fraudulent way of conducting business and the company has refused to refund me for my policy coverage between April thru April They did refund my policy for time period of April thru April 2016, however, since I could not use my policy as advertised and as I paid for, I wish to have the previous policy (April thru April 2015) refunded since the business did not follow through with their advertised promise.
Regards,
*** ***

I am writing in response to the Business response. I appreciate the detailed feedback for my claims. I have rejected the resolution because the company has failed to replace/repair any of the items that they have listed.1) Dishwasher - had two technicians come, wasted hours on phone with HSA and appliance company. Claimed it was only clogged both times. After leaving dishwasher was still not drying items same as before they came. Failed to offer replacement. unclogging it was not the issue. Wasted time and caused tension with my tenants as they had to take time out of their day twice to be home from work with appliance company was coming. 2) Pool Fans- HSA tried to send different companies. I paid a $service fee and only after months and months of time put into this they said they would not cover ceiling fans for a pool. Each company sent pictures and details of the project to HSA, and they failed to say it was not covered. Have countless invoices sent to me that were never resolved for other service fees that relate to the 1st one I paid and wasted time on phone trying to fix this with various people. 3) I did take the $reimbursement for the hot water heater but I am not satisfied because this was not brought to my attention until after I paid $1,to have it fixed. Only then did HSA go through what was covered or not covered. What is the point of having a home warranty if they will reimburse you $of $1,or 28% of the cost??? They can point to different numbers where this is documented but the point of this whole complaint is they have not resolved one item for me in both my houses4) Leaking pipes, HSA claim it is just a caulking job. Had a plumber come later that said it is due to a leaking pipe. Tenant informed technician did not do any real tests, just turned the water off and onI want to cancel both my policies and a refund of any time not used since I paid for the whole year with my Hammonton address. I also what some type of settlement from the company for my troubles. I had listed $3,originally for all the items above but will accept $2,

After further review, the customer filed a claim on line indicating that the system was the gas water heater but noted the failure as other. While we understand that the customer made an appointment with the service provider and was responsible to pay the $service call trade fee to
obtain a diagnosis and any other non coverable charges associated with the claim. The contract covers for specific component parts as well as the water heater itself. The failure that was reported to HSA was the expansion tank that was on the water heater and that is a non coverable item per section E, #listed under Domestic Water Heater as a not covered item. If the customer paid the service provider to repair and or replace the expansion tank HSA still would not offer any coverage on that item or any form of reimbursementOnly the water heater itself should it have failed due to wear and tearThank you

October 25,
Ms*** ***
Revdex.com of Wisconsin
WGreenfield Ave
Milwaukee, WI
RE: Shannon
***; Revdex.com Complaint ID No***; HSA Reference No
Dear Ms***:
Home Security of America, Inc(“HSA”) is in receipt of your
letter dated October 19, 2016, advising of the above referenced complaint. The letter has been forwarded to me for
review and response
I
have reviewed HSA’s records regarding Ms***’s pool pump claimOn September
28, 2016, Ms*** placed the service request and HSA dispatched DJ’s Pool
& Spa to diagnose the problem with the pool pump. HSA made repeated attempts to collect the
detailed diagnosis and cost breakdown from DJ’s Pool & Spa with no
response. In order to resolve the matter
on October 20, 2016, HSA transferred the service request to Pool Tech to diagnosis
the problem with the pool pumpOnce Pool Tech reports the detailed diagnosis
and cost breakdown to HSA, HSA will advise Ms*** of our position
regarding the pool pump
Please
be advised that the HSA plan does not coverage to winterize pool equipment
Thank
you for your consideration
Sincerely,
HOME
SECURITIES OF AMERICA, INC
*** ***
Customer
& Regulatory Claim Resolution Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I am not going to pursue the complaint any further, they are jumping from one issue to the other...They denied the claim for no reasonThis company should be dealt with very carefully as I feel that their first step is to reject the claim.....I cancelled the renewal fed up with the reasoning for the denial when the refrigerator could not function without this part being replaced
Regards,
*** *** ***

January 11, *** *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: *** ***, Revdex.com Case ID No***; HSA Reference No Dear *** ***: Home
Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint. Your letter has been forwarded to me for review and response On December 29, 2016, Mr*** placed an automated service request for a furnace that was not working and Temprite, Incwas dispatched to diagnose any problems. On December 30, 2016, the service contractor reported to HSA that a transformer, fan limit switch had failed and that Mr*** hired them to replace the entire unit. Please be advised that HSA did not authorize the replacement of the furnace and will not reimburse for services performed without its prior approval. Mr*** indicates that the service contractor caused damages and has requested compensation. Section F-of the HSA plan states that secondary damage, consequential damage or any damage caused by or resulting from the failure or malfunction of covered or non-covered “Component Parts”Any damage resulting from the actual repair or replacement itselfConditions beyond our control including delays in obtaining parts, relocation of equipment or labor difficulties including, but not limited to, additional costs associated with repair or replacement of a covered mechanical system due to space restrictions or location of the covered equipmentAny damage alleged to be caused directly or indirectly by the services or the timeliness of the services provided by us. Therefore, HSA denies any further liability with respect to this matter. In an attempt to amicably resolve this matter, even though not liable to do so, HSA previously waived the $trade service call fee that is normally due and Mr*** can disregard any billings that may cross in the mail Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC *** *** Customer and Regulatory Claim Resolution Specialist

HSA mad approval for the compressor to be replaced with * *** ***. The customer has declined for the repairs and has moved forward with the cash out optionA check for $will be issued 02/19/to the customer agains the refrigerator claimThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I am disappointed with this outcome but I am not surprised by it HSA and its contracted companies will go to any length to avoid fixing an item The filters had been temporarily removed from the microwave for replacement Because of the age of the microwave, the filters had to be special ordered he technician from Sears advised that removing the filters would not cause the magnetron to fail because there is no correlation between magnetron performance and the filters The microwave is in excess of years old and it is not unusual for the magnetron to fail after this period HSA typically uses incompetent companies who will find any reason not to cover a claim
Regards,
*** ***

June 5, *** *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: *** ***, Revdex.com Case ID No***; HSA Reference No Dear *** ***: Home Security of
America (“HSA”) is in receipt of your letter advising of the above referenced complaint. Your letter has been forwarded to me for review and response HSA’s Customer Relations Department is currently working directly with Ms*** in an attempt to amicably resolve this matter. The records indicate that an appointment has been scheduled for June 6, 2017, and the Customer Relations Representative will continue to follow up directly with Ms*** until the matter has been resolved. HSA does apologize for Ms***’s frustration regarding this matter. Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC *** *** Customer and Regulatory Claim Resolution Specialist

***,Thank you for your time concerning my complaintI was hoping for a better outcome and thought the Revdex.com had the consumer's best interest in mind, but I suppose I was mistaken. Big business continues to falsely advertise while hiding behind their BS fine print contract agreementsThey are protected by high priced legal teams who threaten and influence anyone who challenges them, all at the expense of the policy holdersCompletely obsurd. Regrettably, ***

Once HSA receives ta copy of the paid invoice for the repairs, the homeowner will be sent the check for $

Per HSA notes in the furnace claim, the service provider stated the collector box is what was failing and this is not a covered component under the HSA contract. The claim was filed and denied in January 2015. The claim denial stands unless the homeowner has a second opinion vendor
with a diagnosis that is different and has this submitted to HSA by 7/23/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

HSA denied the claim due to the heat exchanger failing prior to the contract inception date. However, the part is under the manufacturer warranty and HSA is giving the homeowner a service gesture of $405, which is the amount HSA would have paid an affiliated vendor for labor, had the claim been approved. HSA considers this matter closed

February 2, Stacy *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: Monica ***, Revdex.com Case ID No***; HSA Reference No.*** Dear Stacy ***: HSA is in receipt of your letter dated January 27, 2017, enclosing additional correspondence from Ms*** Ms*** has indicated that she wishes to accept the cash reimbursement previously offered in lieu of the water heater replacement. In an attempt to amicably resolve this matter, HSA has waived the invoice requirement and a check in the amount of $will be sent to Ms*** in approximately 14-business days. There will be an exclusion placed on any future water heater coverage until HSA receives a copy of an invoice documenting that the water heater has been replaced and is in good working order. In a final attempt to amicably resolve this matter, even though not liable to do so, HSA will also reimburse the trade service call fee that is normally due. Ms*** can expect to receive a check from HSA in the amount of $in approximately 21-business days. Therefore, it appears that this matter has been resolved and HSA will be closing its file. Should Ms*** require any further assistance, she may contact the Service Department directly at 1-800-776- Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC Lori *** Customer and Regulatory Claim Resolution Specialist

HSA apologizes for the long hold time. The claim was approved on 7/2/at 10:AMand the water heater is being replaced. HSA would need a copy of the paid receipt to process the reimbursement

HSA has spoken to the homeowner's vendor and confirmed that based on the customer's model number for the range, that part number *** would be the correct part number and stock is still available through *** to make the necessary repairs. The homeowner can choose to move forward with the repairs or take the cash out amount of $13.63. The part number listed on the customer's invoice is incorrect and HSA did confirm this with the homeowner's vendor

On 12/10/*** *** called to set up an apptwith me as directed by the Warranty Co. I questioned them in regard to if I was expected to pay them the $service fee, the lady said yes. After that call is when I declined the Warranty's offer. Since then I have received a 2nd call from *** *** and they reread the work order and they will not be charging me for the appt. The appointment is set for 12/16/2015. Thank you *** ***