Home Security of America, Inc.

HSA is maintaining the denial of the charges for the cameraing of the line per the terms and conditions of the contract. HSA pulled, reviewed and allowed the homeowner to listen to the call between the technician and authorization associate

HSA is unable to offer coverage on the claim. The customer has requested their contract to be cancelled and HSA has cancelled as of 1-25-16. A cancellation letter has been sent to the customer for them to sign and send back to HSA to receive theit $refund. Thank you

January 25, Stacy *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: David ***, Revdex.com Case ID No***; HSA Reference No*** Dear Stacy ***: Home Security
of America (“HSA”) is in receipt of your letter advising of the above referenced complaint. Your letter has been forwarded to me for review and response HSA’s records indicate that on January 6, 2017, HSA authorized Mr*** to hire an outside company to diagnose any problems with the steam heat boiler system. Mr*** was advised that the outside company would need to contact HSA directly with a diagnosis and estimate prior to completing any repairs. Section D-of the HSA plan provides that we have the opportunity to speak with the service contractor prior to the implementation of any repairsFailure to do so may result in our denial of reimbursement for the expenses you incurred. It does not appear that the outside company has contacted HSA with the requested information. In order for me to further review this matter, please advise Mr*** to forward a copy of an itemized invoice to my attention at P.OBox 727, Carroll, IA 51401; or via fax at 1-901-597-0430; or via email at ***, for possible reimbursement of any covered charges. The invoice should describe what malfunctions were found, and include an itemization of the work performed and the total costs incurred. Once I receive and review the requested itemized invoice, I will advise you of HSA’s position regarding this matter Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC Lori *** Customer and Regulatory Claim Resolution Specialist

As stated previously, HSA has tried to locate a contract under the property address *** *** ***, the street name only and the homeowner's last nameand there is not a contract If the homeowner has a different property warranted, then please provide the address or contract number

The contract was cancelled per the customers request. Thank you

HSA apologizes for the long hold times. The claim was filed and the homeowner was advised of the coverable amount. He was given the information on where to send the paid invoice for reimbursement

The homeowner was reimbursed the second deductible on 7/31/and check was mailed out the same day

The unit in the home is a TRANE and these units are TRANE manufacturer part specific. Whether HSA would have allowed the vendor to order the TRANE part, which has to be ordered from the TRANE manufacturer, the amount of time to receive the part does not change. Per the terms and conditions of the HSA contract, HSA is not responsible for part delay. Again, HSA does apologize for the inconvenience

The claim was approved on 7/10/for the amount up to $1325.00 and the homeowner was left messages regarding this. HSA would need a paid receipt for the replacement of the water heater to reimburse the homeowner. This can be faxed to ###-###-#### or emailed to
***

An HSA supervisor reached out to this homeowner where a second opinion was setup for them and as a result of that the unit is being replaced

HSA apologizes for the customers experience. Previously this was a gesture to allow the customer to use their own service provider and HSA would adjust to pricing on an approved claim for what we would have paid an HSA affiliated vendor. It is clearly stated in the contract that the
customer must call HSA 1st prior to having any type of repairs preformed to determine coverage. If this was done the customer would have been advised in advance of any repairs being done that this is no longer an optional gesture.HSA is unable to offer any coverage for reimbursement on the claims as the terms and conditions of the contract were not followed. Thank you

As I stated in my initial complaint-the lid to the washer was never brokenAwful customer service-took this place a month to remedy a simple problemTried to get through to a supervisor for days about this issue with no luck. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please make the check payable to myself, *** *** ** *** ** *** *** ** *** *** *** *** ***
Regards,
*** ***

September 1,
*** ***
Revdex.com of Wisconsin
WGreenfield Ave
Milwaukee, WI
RE: *** (***)
***, Revdex.com Case ID No***; HSA Reference No
Dear *** ***:
Home Security of America (“HSA”) is in receipt of your correspondence
advising of the above referenced complaint.
Your correspondence has been forwarded to me for review and response
Mrand Mrs***’s HSA “listing” plan has a $1,aggregate
maximum for “seller’s coverage” during the listing period regarding any air
conditioning repairs and/or replacements.
Mrand Mrs*** will be contacted by an HSA representative who will
advise them of their remaining contract limit and a cash reimbursement check
representing their remaining contract limit for the air conditioning repairs/replacement
will be issued. Therefore, HSA will be
closing its file. Mrand Mrs***
may contact HSA directly at ###-###-#### should they require any further
assistance regarding this matter
Thank you for your consideration
Sincerely,
HOME SECURITY OF AMERICA, INC
*** ***
Customer and Regulatory Claim Resolution Specialist

November 4,
*** ***
Revdex.com of Wisconsin
WGreenfield Ave
Milwaukee, WI
RE: *** ***, Revdex.com
Case ID No.***; HSA Reference No
Dear *** ***:
HSA is in receipt of your letter dated October 26, 2016, enclosing
additional correspondence from Mr***
Again, HSA does apologize for Mr***’s frustration regarding
this matter. HSA is a service company
and it is our goal to provide timely service solutions to our customersWe
strive to provide the highest level of service to all of our customers and we
are sorry that we fell short of that goal in Mr***’s situation.
Thank you for your consideration
Sincerely,
HOME SECURITY OF AMERICA, INC
*** ***
Customer and Regulatory Claim Resolution Specialist

The customer may fax a copy of their paid receipt to ###-###-#### for processing
Thank you

HSA will have a service support specialist follow up with the vendor and contact the homeowner to discuss this claim

HSA has received the paid invoice and the reimbursement check of $will be mailed out tomorrow

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In order for HSA to determine coverage, the unit would need to be cleaned so that the technician can determine what component parts are failing. Until this is done, HSA cannot determine coverage