Home Security of America, Inc.

HSA does apologize for the delay in the claim and will refund the homeowner the deductible as a service gesture for their inconvenience

HSA does apologize for the long hold times in our peak times. HSA has received the diagnosis from the plumber whom stated they did not find any plumbing issues within the home and nothing leaking as everything is sealed. The plumber did recommend a smoke test to be done by a licensed
HVAC contractor. HSA has also spoken to the customer and has set up a 2nd opinion claim to obtain an alternate diagnosis. HSA has also advised the customer today 12/02/that if no coverage were to be offered or any failures found that they would owe another deductible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The first file is the diagnosis the company (I hired independently) gave us when they came to my house on July 7, You can also see where I was charged an $service feeThe second file is a copy of the receipt after they completed the job They also replaced the downstairs thermostat (not listed)If I need to get the company to write me a receipt with that listed as well, please let me knowThanks *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming that once I sign and return their cancellation letter (which I just received via email today, after calling them to inquire about it), we receive our refund check of 444.99, as listed on the cancellation form
Regards,
*** * *** ***

Homeowner was advised that the toilet backing up was not covered due to misuse/abuse. There was an object lodged in the toilet and could not be snaked past the trap. Homeowner was going to take care of this himself and coordinate with vendor

This claim was reviewed by an authorization manager, client relations manager and vendor manager and the unit was replaced with a unit comparable in features, capacity and efficiency. Per the terms and conditions of the contract, HSA does have to match dimensions, color or
brand. The unit was replaced with a HP, stainless steel unit as that is what the homeowner had in home previously. The claim stands as is

HSA has received confirmstion that the homeowner is taking the cashout option and will be reimbursed once HSA received a paid invoice

Four claims were faucet or hose bib failures and those are not covered under the HSA warranty, unless the star is purchased. This contract does not have the star. The other claim was a structural failure and the HSA contract does not cover structural issues. This issues
with the refrigerator and water heater would not be covered as the failures were not reported during the contract periodas the contract expired 3/10/

September 6,
*** ***
Revdex.com of Wisconsin
WGreenfield Ave
Milwaukee, WI
RE: *** ***, Revdex.com
Case ID No***; HSA Reference No
Dear
*** ***:
Home Security of America (“HSA”) is in receipt of your letter advising
of the above referenced complaint. Your
letter has been forwarded to me for review and response
In order for me to fully and fairly review this matter, please
advise Mr*** to forward a copy of an itemized invoice describing what
malfunctions were found with the air conditioning system to my attention at [email protected]. Once I receive and review the requested
information, I will advise you of HSA’s position regarding this matter
Thank you for your consideration
Sincerely,
HOME SECURITY OF AMERICA, INC
*** ***
Customer and Regulatory Claim Resolution Specialist

The claim was denied due to cleaning of condensation line and the evaporatorcoil, The HSA contact clearly states in contact in the Limitations of Liability, number 7, Lack of capacity; maintenance, cleaning, adjustments, lubrication services, line bleeding, capacity
increases, licenses or inspection fees; failure to maintain the temperature in the residence above freezing; improper use; contamination of fuel or energyYou are responsible for providing maintenance and cleaning on covered items as specified by the manufacturerFor example: heating and air conditioning systems require periodic cleaning and/or replacement of filters and cleaning of evaporator and condenser. The claim denial stands

March 6, *** *** Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: *** ***; HSA Plan No188713462; Revdex.com Complaint Case No*** Dear Ms***: Home Security of
America (“HSA”) is in receipt of your letter advising of the above referenced complaint. Your letter has been forwarded to me for review and response I have reviewed HSA’s records with regard to the electrical issue. On February 28, 2017, service was requested through HSA’s website for the electrical system and the request was dispatched to Associated Electric, Incto diagnose the issue. On February 28, 2017, Associated Electric reported to HSA that the low voltage light fixture had failed. Section E-of the warranty plan states that low voltage electrical systems are not covered. The technician further reported that outdoor lighting was not working properly. Section A-1-A of the warranty plan provides that HSA will provide home protection coverage for authorized repair or replacement of component parts mentioned as covered in accordance with the terms and conditions of the contract that fail due to operation failure. HSA will cover loss so long as the component parts are located within the interior of the main foundation of the home. Therefore, coverage to repair the issues was denied. HSA offered to dispatch another com***y to diagnose the issue and provide a second opinion. *** *** declined this offer. Therefore, based on the terms of the warranty plan and the diagnosis provided to HSA by Associated Electric, I find that coverage to repair the electrical issues has been rightfully denied. A trade call fee is rightfully due from customers for every trade service request, in accordance with Section D-of the warranty plan. Associated Electric reported to HSA that the trade call fee in the amount of $was not paid by the customer. In order to amicably resolve this matter, although not liable to do so, HSA agrees to waive the trade service call fee in the amount of $and the customer will not be required to pay it Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 4,
*** *** ***
Revdex.com of Wisconsin
WGreenfield Ave
Milwaukee, WI
RE: Anthony J
Q***; Revdex.com Complaint ID No
*** MsJuedes:
Home Security of America, Inc(“HSA”) is in receipt of your
letter dated September 26, 2016, advising of the above referenced
complaint. The letter has been forwarded
to me for review and response
Please be advised that there is no HSA Home Warranty Plan
for Anthony Q*** at the listed address of *** *** *** Road, Seneca,
South CarolinaIt appears that MrQ*** is referring to his warranty with
Home Warranty of America and not HSA
Thank
you for your consideration
Sincerely,
HOME
SECURITIES OF AMERICA, INC
Marcy
C***
Customer
& Regulatory Claim Resolution Specialist

This was removed, no past due amount shows on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If only it wouldn't have taken more then two months for a resolution it would have been much better, but at least I finally received some options. Thank you for all of your help
Regards,
*** ***

HSA apologizes for the customers claim experience but the replacement of the expansion tank is not coverable by the contract. The customer would have to seek resolution with Thomas & Sons whom performed the services. HSA did not give the vendor Authorization to complete the services and wold not be liable for the charges. Thank you

The overall issue is resolvedI have a new furnace and HSA is going to reimburse me $800+ for the furnaceThe problem is still that had I not taken matters into my own hands and called my own hvac company to come and take a look I'd have been stuck in a frozen house for longerThe term "emergency" still seems to be not appreciated fully by HSAAll that aside I'm just happy this is overI would not however recommend this company to anyone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Alfred ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.Yes I have heard from the companyYes I am satisfied with the resolution of the matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I sent a copy of the receipt for the payment of freon on 7/20/and still I have not received a responseI am still out the cashAs well, I have called them numerous times regarding my air conditioner repair and they are denying the system needs replacedThe last technician we had at our home feels the unit is not repairable and needs replaced but the HSA customer service representative, Sydney, argued that he just replace the faulty coil and not the whole unitThe technician repeated numerous times that replacing the coil was not the way to go with our air unit and yet she repeatedly asked what the cost of a new coil would beShe told me that a new unit would not be coveredWe have had contractors come out and it is still not repairedSo if they can't repair it and HSA won't cover replacement what are we to do?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***