Home Security of America, Inc.

Thank you and please let HSA know if they can further assist with this claim.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No service provider showed up on 7/15/15 to diagnose the system.  With our house an unlivable 100 degrees and no action forthcoming from HSA or their pre-approved service providers, my family went with a provider of choice (which had previously been approved).  This contractor was able to resolve the problem in 2 days.We provided invoices to [redacted] of HSA documenting this work and the outside diagnoses.  So far we have not received any information on reimbursement despite multiple followup calls and emails.  By all appearances, HSA is just hoping we'll go away.Regards,
[redacted]

The itemized pricing for the repair is as follows:   Equipment --$435.60   Freon--$125.00   Labor --$195.00   Total--$755.60 - $100 deductible = $655.60This is the amount HSA will reimburse the homeowner with a paid receipt.?

HSA has spoken to the vendor, but needs further information to determine coverage.  HSA is contacting the vendor again for this information.

HSA is contacting the homeowner to discuss next step to get a service provider out to his home.  Homeowner will be contacted today.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The cooktop was replaced today after almost 8 weeks so I suppose this has been resolved. thank you.
Regards,
[redacted]

Per the contract, HSA is not responsible for moving obstructions including, but not limited to, built-in appliances, systems, cabinets, tile and floor coverings or pulling and resetting a sink, shower or bathtub to access a failure.  The removal of the sink, if needed, would be the homeowner's responsibility.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After further review of the claim and the diagnosis from the customers service contractor, they reported that there were several tears in the ductwork, and have been stepped on as well.  This is not normal wear and tear.  HSA contract only covers for normal wear and tear failures. ...

Thank you.  HSA in not able to offer coverage for any of the repairs.

HSA apologizes for the long hold times in our peak time.  As a service gesture HSA would like to refund back to the customer their $75.00 deductible.  This will be payable 01/19/2016.  Thank you.

HSA spoke with the homeowner this morning and advised that HSA would dispatch another company to make the diagnosis as the first service provider is unable to work on sealed units. The homeowner was satisfied with this.

April 14, 2017   Ms. [redacted] Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214                             RE:      [redacted] R [redacted]; Revdex.com Complaint ID No. [redacted]; HSA Plan No. 193526072                         Dear Ms. [redacted]:   Home Security of America, Inc. (“HSA”) is in receipt of your letter dated April 11, 2017, regarding the above referenced complaint.    HSA does apologize for Mr. [redacted]’s frustration regarding the leak claim. In order to resolve this matter HSA is willing to reimburse Mr. [redacted] up to $250.00 for the repair of the improper installation of the flange upon receipt of the invoice for the completed repair.  Mr. [redacted] may forward a copy of the invoice to my attention at the email address [email protected] or the mailing address P.O. Box 727, Carroll, Iowa 51401.  Please advise Mr. [redacted] to black out any confidential information such as credit card or bank routing numbers on the requested invoice.  Once the invoice is received and reviewed HSA will forward Mr. [redacted] a check for up to $250.00.  HSA will await the invoice.   Thank you for your consideration.   Sincerely,   HOME SECURITIES OF AMERICA, INC.     [redacted] Customer & Regulatory Claim Resolution Specialist

**SEE ATTACHED DOCUMENT**

June 9, 2017   Ms. [redacted] Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214                             RE:     ...

[redacted]; Revdex.com Complaint ID No. [redacted]; HSA Reference No. 209243712   Dear Ms. [redacted]:   Home Security of America, Inc. (“HSA”) is in receipt of your letter dated June 6, 2017, advising of the above referenced complaint.  The letter has been forwarded to me for review and response.   I have reviewed HSA’s records regarding Mr. [redacted]’s air conditioning claim.  On May 19, 2017, Mr. [redacted] placed the service request and HSA dispatched [redacted] Heating and A/C LLC to diagnose the problem with the air conditioning system. HSA made multiple attempts to retrieve the diagnosis from [redacted] Heating and A/C LLC.  On June 5, 2017, the technician reported to HSA that the compressor seized due to normal wear and tear.  The technician recommended the replacement of the condenser and evaporator coil but would not confirm the type of compressor that was in the air conditioning system.  In order to resolve the matter HSA chose to have a second opinion completed on the air conditioning system.   Section D-2 of Mr. [redacted]’s HSA plan provides that HSA reserves the right to obtain additional opinions at our expense. Therefore, HSA rightfully dispatched Quality Climate & AC Inc. to run a second opinion service request on the air conditioning system.   Once the second opinion service request has been completed and Quality Climate and AC Inc has reported their findings HSA will advise Mr. [redacted] of our position regarding the air conditioning claim.   Thank you for your consideration.   Sincerely,   HOME SECURITIES OF AMERICA, INC.     [redacted] Customer & Regulatory Claim Resolution Specialist

HSA is having an associate contact Affordable for the needed information, so that HSA can issue the homeowner the refund of $370.85.  The homeowner will be contacted as well.

HSA would like offer half of the $250 for the homeowner's inconvenience.   The reimbursement check will be mailed out on 11/10/14.

The refund check was mailed out on 10/3/14 to the property address.

HSA apologizes for the inconvenience the homeowner has experienced with this claim.  The equipment has been ordered and delivered to vendor on 7/6/15 for installation.

Per the terms and conditions of the contract, there is a $1500 aggregate for seller's HVAC.  The homeowner only has $280.88 left that can be used for any future HVAC claims during the contract period, which expires on 10/16/15.

HSA apologizes for the long hold times and a different vendor has been dispatched for the homeowner.  The homeowner was contacted with the vendor information on 10/1/15.