Home Security of America, Inc.

Due to the fact the warranty is in a non-cancellable state, the only way to cancel is through non-payment and you would typically be billed for about 60 days, then the warranty cancels out and you will not be billed further.

Unfortunately,  HSA cannot assist with the replacement of the water heater as it is under manufacturer warranty and they would need to follow the manufacturer warranty guidelines first.  HSA dispatched a vendor on 9/8/15 and the vendor called the homeowner on 9/8/15 and 9/9/15 and left...

messages for the homeowner both times.  A supervisor called the homeowner today ready to conference the vendor in and also had to leave a message.  If the homeowner has had work done by a different provider, HSA needs to know to be able review.

As previously stated HSA covers for failures within 30 days labor and 90 days on parts.  The customers contract has since expired. If they feel that the failure is due to the workmanship of the service provider they would need to contact them at ###-###-#### to remedy the situation.  If said problem would have not been the vendors issue then the customer may work with them as well if they choose to for any types of repairs and or replacements.  HSA considers this matter closed.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] this company continues on lying. they recently canceled my account and have refused to give me a refund. here re is copy of one of the emails they sent me. Dear [redacted] , This email is confirmation that your Credit Card has been successfully charged.Please see the details of the transaction below:Contract Number: [redacted]Card Number: [redacted]Expiration Date: [redacted]Reference #: [redacted]Amount: $52.87If you have any questions or concerns

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The deductible would be due because the first failure in September was a dual capacitor and  electrical whip and disconnect with the heat pump and the failure filed this month is the control board.  Since there are two separate failures to different parts, a second deductible would be...

due.  While the failures may cause the same symptoms, they are two unrelated part failures.  In order for the deductible to be waived, the failure would have had to be with the same component parts replaced in September.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Refurbished/rebuilt parts are considered proper per manufacturer specifications and HSA contract.  The vendor has a pre-authorized limit of $250 for perform repairs and HSA is working to get the diagnosis on both units.  On an approved claim, the homeowner can always choose to take...

the cash out amount for what the repairs would be and purchase a new unit.

HSA contacted the vendor on 10/26/15 to verify and they have not called HSA back.  HSA will reach out to them again today.  HSA never received the invoice for the $65 the homeowner paid to [redacted].  Please attach that invoice in PDF form for HSA to review,

April 26, 2017   Ms. [redacted] Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214                             RE:      [redacted] A [redacted]; Revdex.com Complaint ID No. [redacted]; HSA Plan No. 204879282                         Dear Ms. [redacted]:   Home Security of America, Inc. (“HSA”) is in receipt of your letter dated April 24, 2017, regarding the above referenced complaint.    In order to amicably resolve this matter on April 13, 2017, HSA dispatched Fire and Ice North LLC to run a second opinion service request on the heating claim.  On April 25, 2017, Fire and Ice North LLC reported to HSA that the heat exchanger was cracked due to the normal wear and tear of age.  HSA has authorized the replacement of Mr. [redacted]’s gas furnace based on the terms of the HSA plan and the new furnace has been ordered.  Once Fire and Ice North LLC receive the equipment they will contact Mr. [redacted] to schedule the service appointment to complete the installation of the new gas furnace.   HSA does apologize for Mr. [redacted]’s frustration regarding the heating claim.   Thank you for your consideration.   Sincerely,   HOME SECURITIES OF AMERICA, INC.     [redacted] Customer & Regulatory Claim Resolution Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I will accept no less than $300 dollars cash out. That is better than your vendor would charge you I ll provide HSA a receipt of completed repairs

HSA is having an associate contact the vendor for the needed information for the claim and will reach out to the homeowner to advise of status.

HSA apologizes for the delay in the claim.  HSA spoke to the service provider and the estimated time of arrival of the equipment is Monday.  The service provider advised HSA that an appointment for the install has been set up with the homeowner.

Per the HS contract, on page 4, number 4: Kitchen Appliances: NOT COVERED: ????ice maker/crusher and beverage dispensers; drain, condensate line? clearing, any failures to the door other than appliance controls located within the door; clocks, knobs, handles, dials, springs, hinges, tubs, liners,...

baskets, shelves, drains, glass breakage, probes, rotisseries, racks, rollers, light bulbs, lock/key assemblies, buckets, televisions, computer screens or computers that are part of an appliance but do not affect the primary function of the appliance; stand-alone freezer, walk-in freezers.  The contract clearly states that the beverage dispenser is not a covered component.  The 7 star upgrade covers the beverage dispenser.  When the claim was originally filed on 7/8/15, the contract did not have the 7 star upgrade and cannot be added until renewal.  The homeowner added the 7 star upgrade to his renewal, which was to begin on 8/6/15, on 7/13/15.  The homeowner filed the claim again on 7/16/15, which was denied again as the contract did not have the 7 star upgrade until 8/6/15.  However, since the failure occurred prior to the contract having the 7 star upgrade added, it still would not have been covered under the renewal either as it was pre-existing.  The denial of the claim stands.????????????????????????????????????????????????

Revdex.com:
I was not given a cash out option, I was not given any other option other than to use their contractor or to be left stranded after paying into this warranty after the past two years.  This is NOT right.
Regards,
[redacted]

An associate will contact the homeowner to obtain the vendor information so HSA can call them directly to get the diagnosis of the failure.

HSA apologizes for the customers claims experience. The 100.00 is due to the service provider at the time of the service call and is not refundable. Thank you

August 31, 2016       [redacted] Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI 53214   RE:       [redacted] M. [redacted]; HSA Plan No. 36 [redacted]2; Revdex.com Complaint Case No. [redacted]   Dear Ms. [redacted]:   Home...

Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint.  Your letter has been forwarded to me for review and response.   AHS apologizes for the frustration [redacted] has experienced.  I have reviewed HSA’s records with regard to the refrigerator issue.  On August 26, 2016, Sears reported to HSA that the return air duct was obstructed.  However, the technician was not able to verify what caused the obstruction.  Therefore, HSA dispatched a service request to Eazy Appliance to further diagnose the issue.   In order to amicably resolve this matter, although not liable to do so, HSA agrees to replace the refrigerator.  Section D-2 of the warranty plan provides that replacement shall be with systems comparable in features, capacity, and efficiency.  HSA is not responsible for matching dimensions, color, or brand.  HSA’s Appliance Purchasing Department will contact the customer to discuss replacement.  [redacted] may also contact HSA’s Appliance Purchasing Department at ###-###-####, option 3, to discuss this issue.    Thank you for your consideration.   Sincerely,   HOME SECURITY OF AMERICA, INC.       [redacted]      Customer and Regulatory Claim Resolution Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

HSA apologizes for the customers experience in their claims.   HSA has set up a new work order for the refrigerator and the dishwasher and waiving the service call fee for a second opinion vendor to diagnose the units.  [redacted]  ###-###-#### will be contacting the...

customer to schedule an appointment.  Thank you