Home Security of America, Inc.

Review: Dispute over items covered under warranty. Been working with HSA for 3 months to resolve issue. Have contacted numerous times with no response.

We had a problem with our HVAC system on May 7, 2014 and I completely forgot that I had a home warranty from the purchase of our home the previous March. The first HVAC company we called ([redacted] Heating & Cooling) came out and indicated on the receipt the motor was stripped on our zone heating and cooling system. They could not repair it because they did not have the parts. HSA reimbursed me in November $78 for the service call. The continued repair on the zone system is clearly a warranty issue that HSA should cover the cost and is clearly documented. At the time (May), we were not getting the proper AC into the house so the [redacted] tech removed the zone flap and motor and cut the wire to it. That meant there was no zone system anymore, but it also was a temporary fix to get the AC flowing in the house. No further work was done on the HVAC until November when we noticed our heat pump and furnace were not keeping up in cold temperatures. We wondered if it was the thermostat and a friend, [redacted] (an HVAC tech) replaced that. It did not solve the issue. My realtor then reminded me of my home warranty when we bought our house in March 2014. I called HSA and gave them all the receipts from previous work done on the HVAC system. As I indicated before, they reimbursed me the deductible for the [redacted] service call (mentioned earlier) and accepted the premise that the zone motor was stripped, yet not repaired. They did not accept the [redacted] claim because the thermostat was "improperly wired," which I am okay with. On November 25th 2014 when we started having issues with the heat, after reimbursing for the May visit they sent out [redacted] on November 25th, 2014. On their service order [redacted] indicated there was a problem with our heat. The service order says only 2 of the 4 elements were getting power and that the temperature sensor was giving an error code and out of range. Two issues that should be covered under their warranty. They have denied all claims by saying, first, they have no proof the zone system was broken and thus, covered under warranty. However, the first work order from [redacted] clearly indicates this fact. Second, they have also denied to fix the two elements in the furnace and the temperature sensor by saying I need to fix the zone system on my own dime first before they will come in and fix these other issues. Per their warranty contract, they should be repairing the entire issue. I am in possession of all service orders for proof of my claims contained herein. The most challenging part is the very poor customer service I received. I have called them over-and-over and been told "we are putting you in the queue and will call you tomorrow." They only actually return your call about 30-50% of the time. I finally got a hold of the customer service supervisor named Anna at extension 6509. At first, she was doing well returning my calls and working diligently on my claim. However, once I reminded her of the service order from [redacted] indicating my zone system broke on its own and was not workmanship error which should result in HSA fixing the entire thing, she has neglected to return my calls. I have left 4 messages on her voicemail over the past two weeks. She has returned none of them and is effectively ignoring me. My home warranty period ends in March and I am concerned they are dragging their feet to get me out of my warranty period.Desired Settlement: All I want is the issues with my HVAC system to be repaired/replaced as they should be per their warranty contract. We have spent all Winter in a house that doesn't get above 65 degrees due to these issues. Furthermore, certain parts of the house stay in the 50's due to the broken zone system.

Business

Response:

HSA has spoken to [redacted] and the homeowner's own second opinion, who stated that it was wired improperly. He bypassed the dampers so they are no longer being used and stated that equipment was new , but someone left existing dampers there and just wired around the unit. Second opinion technician stated the air handler was improperly wired with no other mechanical failures. The HSA contract does not cover improper installation or faulty workmanship.

Review: I was a two time repeat customer with HSA Home Warranty. Last year my furnace was unable to maintain a comfortable temperature; I set it at 70, but the house temperature remained at 60. I created a claim with HSA and they sent a technician from [redacted] to come look at the problem. This technician came in and looked in my furnace, changed the air filter, and eventually came to the conclusion that the thermostat was the problem. He changed the thermostat, and though my furnace seemed to struggle, for a time it appeared the problem was resolved.

This winter, I had the same symptoms as the year before. I again created a claim with HSA and they sent a technician from [redacted], who came out and ran tests on my furnace. He concluded that my heat exchanger had multiple cracks and the entire furnace needed to be replaced. While he was running the tests, he had told me that my furnace was both a dinosaur and that the air filter did not really accomplish anything.

HSA called me the next day, and told me that [redacted] had told them that the failure was due to a lack of maintenance, and that they would not pay anything. I argued that the symptoms were the same as the year before, and if maintenance was required, I should have been told about it then. The HSA rep told me that the tech from [redacted] had likely not looked at the furnace at all since the problem he found was the thermostat. I argued he had started with the furnace, changed the air filter, and then decided the problem was the thermostat. The HSA representative told me that he would be willing to look into whether the furnace had required maintenance the year before. I asked him to please do that.

I called [redacted] the next day to find out what was required for maintenance, as I thought I was only required to change the air filter regularly. They said that it is required to have a furnace cleaned every year before you turn it on. She asked me if I had noticed a water leak near the furnace, since there were clear indications that there had been water damage to the furnace. I told her there hadn’t been since I lived there. She asked me how long I had lived in the house, and I told her 2 years. She said the problem looked bad enough that it had been there before I moved in.

I waited two days for HSA to call me back about their investigation. The temperature was below 20 both days I waited. The call did not come. I finally called them on Friday and they tried to tell me again that the [redacted] tech hadn’t necessarily looked at the furnace. I argued against that, and they told me they had been unable to get a hold of [redacted], but they would continue to try although they were leaving in about an hour. I waited for the return call through the weekend and until Wednesday of the next week; all the while temperatures ranged from 6 degrees to a high of 42. Typically, the temperature was below 20. Finally, I called [redacted] myself and they answered on my second call which occurred 5 minutes after my first call. I called HSA right away and again they tried to say the thermostat was likely the only thing the [redacted] Tech had looked at, I argued again, and the representative told me to hold so she could call [redacted]. After about 2 minutes she came back to say that she got ahold of [redacted] and that the technician sees so many furnaces he does not remember mine, and that when he was there he might of said something to me, but that whether he told me or not is unimportant since maintenance is not HSA’s responsibility and they still weren’t going to pay anything.

I feel wronged. HSA does not list the required maintenance for the furnace in the contract I signed. The furnace was in the house when I moved in, so I did not have the manufacturer’s documents to know what is expected. I was left in the cold for a week, waiting for a call that never came, only to find the investigation we were waiting on consisted of asking a technician from a year ago if he remembered the furnace in my house needing maintenance. [redacted] and the technician from Abetter Air who has now changed my furnace agreed the problems in my furnace existed for years. I trusted the technicians from HSA to tell me what things were occurring that needed to be done. HSA is not responsible for paying for the maintenance of my furnace, but the people they supply are expected to give me the information I need. They should also be responsible for protecting their customers. I was left waiting in dangerous situations due to severe freezing temperatures and no heat source. Leaving me waiting for a week was wrong. I think HSA should have to pay half the price of the new furnace I bought $1,500/2 = $750 because I would have had the furnace cleaned if it was made clear to me that was required. When the new furnace was installed, I asked if I need to have it cleaned every year. He said no. I also don't believe it can be proven that the failure of my furnace was due to a lack of maintenance, the sticker on the side says 1992 which would mean the furnace is 22+ years old, which is much older than the expected expiration date of a furnace.Desired Settlement: I want HSA to pay half the price of my furnace.

I want HSA to list what is required of their customers for the equipment they represent.

I want HSA to take responsibility for the technicians they send, and to protect their customers by acting in a timely manner when the customer is in a dangerous situation.

Business

Response:

The denial stands due to the failure of the furnace was caused by lack of maintenance, which is not covered under the HSA warranty. HVAC systems do need to be cleaned and maintained at least once to year. The technician stated that this unit had not been cleaned in years, which resulted in the failure.

Review: I bought a home in November 2014 with a full warranty with HSA home services. The warranty was purchased by the seller. The warranty is to cover all major appliances including heating and air conditioning. A new air conditioner compressor was purchased prior to the purchase of the home. MVP heating and cooling a company independent of HSA warranty checked the AC unit this spring and discovered a leak in the coil in the house. I called HSA on May 21, 2015. They sent Steinmetz services to check the AC and I was told they did not work on the Gibson model that I had. They then sent USA services. Both services sent by the warranty service blamed the installer for the coil leak even though he did not work on it at all. They said he added the wrong coolant which I discovered by contacting Gibson Distributors was not true. The installer came and checked everything that he had done and only found the coil leak mentioned by the MVP heating and cooling. Due to their techs HSA is refusing to honor the home warranty and said it is a "preexisting problems". I have read the owners disclosure and they state the new AC was working at the time of the house sale in November. I read the HSA warranty policy and could find nothing about preexisting problems even if that had been true which it is not. They covered the house as it was when I bought it. It has been 29 days since I first filed for the repair and have only had excuses for no repairs made covered by the warranty. I was also told that I can not have the unit fixed by any non approved vendor or they will refuse payment.Desired Settlement: I would like HSA to replace the coil and fix the air conditioner so that it will work properly as promised with their warranty.

Business

Response:

HSA has spoken with the customer and advised them to have their technician to call HSA with their findings. HSA will review the claim at that time.

Review: HSA is an absolutely horrible business to work with, terrible customer service and poor service. We have dealt with multiple issues, with each one things have become worse. I would like to speak with administrative personnel about our multiple issues.Desired Settlement: I would like to speak with administrative personnel to discuss the multiple issues.

Business

Response:

A supervisor left a message for the homeowner on 6/30/15 to discuss issues. HSA will have another supervisor try to reach the homeowner again.

Review: I purchased a HSA warranty policy when I bought my home in North Carolina. I have a GE glass top stove. My stove's burners were acting up and I called HSA to have them repair it. The tech came out and saw the problem, He ordered the parts and came back to install them. When I turned on the burners, they were not aligned within the circles of the stove indicating where the burners should be located. They were noticeable beyond the lines. I called HSA and spoke to Andrew. He said if they were the right GE parts, then there is nothing they could do. I told him that the stove top looks bad when the burners are on and the heat from the burners were now even closer to the edge of the stove. This in my opinion would be a greater risk of burning yourself because the heat is beyond the indicated lines. He told me to call GE. I called GE and they said although I had an older stove, the new parts should be within the lines, maybe a smidgen off, but they should not be noticeable. I tried to call Andrew at HSA back but have been on hold for an hour. I am now frustrated and want my stove to be fixed by a COMPETENT technician.

I have another problem with HSA. The electrical light switch and fixture were not working properly in the master bathroom. HSA sent over a technician and he fixed the light switch but the light fixture is still flickering and the light bulb goes on and off. The second tech came out to fix it and said it was the light bulb. It was a brand new light bulb so I know it was a good bulb. He said that they are going to stop making those bulbs because they like to flicker and are unstable. I told him that the other light fixture that has the same bulbs are fine. He insisted that it was still the bulb. I asked him to remove the fixture and see if the wiring was working in the wall. He would not do that because he was sure it was the light bulb. So, after all this, my stove looks terrible because the burners are not aligned correctly with a greater risk of getting burned because the hot burner is closer to the edge. My lights in the master bath are still not working properly, I paid two services charges of 75.00. One to the appliance tech and the other to the electrical tech. I am out $150.00 and my problems still exist. I am completely frustrated and want this to be finished. I don't have the luxury of being on hold for hours waiting for HSA to answer the phone. All of this should have done right the first time. and it is all on my warranty.Desired Settlement: Either HSA completes all the repairs to my satisfaction or I want a full refund for my policy and service charges. I don't want any more incompetent technicians coming out and not completing the job.

Business

Response:

A supervisor will contact the homeowner to have a GE certified service provider out to the home for a second opinion on the range. HSA will pay for the service call on the second opinion.

Consumer

Response:

Review: Unable to contact the company to request service,both over phone and online. I have tried reaching the company 3 times over phone and waited on their customer service line for 40 minutes each time with no response. Their 'Request repair online' option is unable to locate my contract I'd and details.Desired Settlement: Service requests for appliance malfunctions required to be addressed.

Business

Response:

HSA apologizes for the long hold times. HSA has not received payment for the contract and the homeowner would not be able to file a claim online until payment is received. If the contract was to be paid for at closing, then the homeowner should reach out to their real estate agent or the closing company.

Review: for 13 years mom and I have paid this company for home warranty coverage. on june 19 my ac unit quit working, so I called hsa and was told that there people would call within 30 min. that did not happen. on june 20 found that my water heater had a hole in it not fixable so I call hsa to be told that I had to call there people, so I called their people to find out that they were to busy to come for 2 days. I knew that I could get my ac company to come, and had to call hsa so my technicians could talk to there technicians. after staying on hold with this company for hours and not being able to get an answer from any of their technical staff. I paid my repair people. but trying to make them pay back there portion. I followed there rules but, all they did is say that they were sorry that no one answered the phone for days. on Saturday and Monday I was on hold with there technical department for over 7 hours this is a very bad company.Desired Settlement: I want them to may for my ac unit and the water heater like the contract stated

Business

Response:

HSA has been attempting to call the homeowner's service provider several times for both the a/c and water heater claim and left messages for them to call HSA back with diagnosis. HSA has yet to hear back for either vendor. Until HSA can obtain the diagnosis from the service provider, HSA cannot determine approvability of the claims.

Consumer

Response:

Review: I have a home warranty contract with HSA and they have rejected my claim based on false informationDesired Settlement: Fix the leaks

Business

Response:

HSA received the diagnosis from the vendor stating that these failures could not have occurred since the inception of the contract, which was 5/2/15, due to the severity of the failures. The claim denial stands. If the homeowner would like a second opinion at their cost, they can do so and submit the findings to HSA for review.

Business

Response:

As previously stated, the vendor found that the failures could not have occurred during the contract period due to the extent of the damage to the parts. The claim denial stands.

Consumer

Response:

Review: My furnace filled my house with smoke on 12/3/2015. I started a claim on that date to have my furnace looked at. A furnace technician was sent out the next day. He red tagged my furnace and said I need a new one due to fire hazard and a carbon monoxide leak. Since then I have been back and forth with HSA about getting a replacement. Every time I call, I am put on hold for a minimum of 45 minutes before speaking with anyone. However, that is not even the worst part of this situation. Since 12/3/2015, I have been homeless with my dog because it is winter and I live in a cold part of the country. HSA was claiming they would not cover the replacement unit at all at first, and I would need to pay $1800 out of pocket to have it installed. Finally they approved a replacement, and I was able to get the out of pocket costs lowered to $850 (still not ideal). Last Friday (12/11/2015) I finally was able to approve the ordering/purchasing of the furnace from HSA. I was told that day on the phone that the furnace is ordered and the local company will contact me once they receive it to set up installation. I was told it should arrive next week. I have since paid the local company and signed my contract with them. They were not able to provide me any information on when the furnace would arrive and said HSA would have that information. I called HSA today (12/17) after waiting a few days to see if the furnace would arrive. I have currently been on hold for over an hour, after speaking with the first customer service rep who informed me the furnace hasn't even been ordered yet. I was directly LIED to last week about it being ordered. Now they are saying if they order it today or tomorrow, it will take 3-5 business days to arrive. This puts me at Christmas, which means I will still be homeless of the holiday as the local company will not install that day for obvious reasons. Per my contract with HSA, it states that once I accept, replacement will be done within 48 hours. It has been WELL over 48 hours, I'm looking at a minimum of 3 weeks (or more) from the date of the claim being started until I can move back home. That is unacceptable. It is unthinkable that a company can function this way and leave someone homeless in the winter with no heat, especially over the holidays.Desired Settlement: I would like HSA to pay my installation charges of $850 and to refund my deductible of $75 for all my troubles and the fact that they broke their contract and lied to me. I would also like the furnace to be shipped immediately, expedited if possible, to the shop so installation can be set up immediately.

Business

Response:

HSA apologizes for the customers experience and the long hold times in our peak time. HSA has already refunded the customers $75.00 deductible as well as the cost of space heaters that they had purchased for a service gesture. This was paid out on 12/17/15 for $175.00, check #[redacted].

The customers previous furnace was approximately 40 years of age and HSA and the service provider was diligently trying to locate the appropriate sized equipment to best fit the customers needs of their current home.

HSA does apologize once again for the customers experience. Per the terms and conditions of the contract HSA is not responsible for parts and equipment delays or the items associated with the install of equipment such as installation modifications, permits as these are not coverable per the contract. The equipment was ordered and shipped to the local service providers shop as the proper size needed was not available locally. Thank you

Review: I purchased an HSA Home Warrant in June 2015. Two weeks ago we reported that our hot water heater was leaking. They sent out a service technician/plumber that stated we needed a new hot water heater. Two weeks later we still do not have a replacement hot water heater. HSA stated they needed to order the 75 gallon hot water and it was difficult aquire. They said it was ordered last week and should have been delivered and installed a couple days ago. Now nobody can say what is happening and when it will be resolved. I am on hold two plus hours per days to be told they will look into it. Our two young kids and my wife would like to bathe again. This is ridiculous and seems to be their way of avoiding delivering on their warranty which stated 48 hours from claim that service would be completed. 48 hours is far better than 13 days.Desired Settlement: I would want this service completed in a timely manner or to be reimbursed for the cost to have it done myself immediatley. I don't want to be told they will send a check in two-three weeks, thus drawingf out the process of 48 hours to over a month. I would be happy to discuss with their CEO or legal counsel to avoid a costly lawsuit that attaches punitive damages.

Business

Response:

HSA apologizes for the customers claims experience. A supervisor has already reviewed and has taken care of reimbursement back to the customer. Thank you.

This company is less than honest when it comes time to decide on purchasing their "product". On the phone taking the payment information promises were made by the representive that were in fact,lies.

You will die on hold with this company long before your house falls apart. I am now sitting on hold for 40 minutes. No joke- forty minutes. This is after I entered a claim on their website, got a contractor's name, waited on hold with the contractor, and then was informed they could not come out for 4 days to address our issue. So i'm trying to speak with HSA to get another (APPROVED) contractor who can do the work sooner, and it appears I have to spend my whole day listening to hold music. Probably just to be told no one else is *approved* to service the claim. Wonderful.

Home Security of America, Inc. is not worth your money. They have a list of incompetent vendors that they disbatch for services for their customers. One vendor that was sent out for my heating, tried to take advantage of me by charging me $450 for covered charges. The vendor, did not even call HSA to get approval for the services that they were going to render. Additionally, I have an AC issue (with an infant and senior in the home) and they were supposed to come on Monday. Vendor never called, we called and resceduled for Wednesday ...still no call from the vendor. Now rescheduled for Thursday. I was on hold with them for over an hour, just for the supervisor to say that HSA did their job by disbatching a vendor. They need to have more reliable vendors in their network and need better customer service. The wait time is extremely long almost every time I call (20 minutes plus) and I am having to taking multiple days off work and I still remain in hot house. I will NOT be continuing business with HSA.

HSA was part of my package when I purchased my house. This company is TERRIBLE. Stay as far away from them as possible. I am going on day 23 with no resolution to why my AC is not cooling. It is quite hot, sticky, and I have a heart condition that causes me to black out when too hot. I have called them almost every day and get passed from one person to the next. Each time I'm passed, I am on hold for about 20+ minutes. "My call is very important to them" -- not at all. This is a case of the right hand not knowing what the left hand does. I feel like they are wearing me down to get me to go with a real AC company and just pay for the problem myself. I am so incredibly disappointed with this experience and can't imagine a worse company-- except for the one that they are making me use to "fix" the AC unit. It has been one lie, nightmare, lie, and long hold times after another.

This company seems to go out of it's way to find the most useless possible contractors. When you call them to attempt to get help they inform you that there's nothing they can do. I currently have an open claim on my refrigerator for not cooling properly. I opened the claim with HSA on 11/11/15. Today is 12/18/15 and my refrigerator is still broken. The contractor they sent out came out 11/24/15 and said they had to order parts. This contractor has given me the runaround ever since, so today I called HSA for assistance. They called the contractor, then told me the contractor will call them back in a day or two with an update. I informed HSA that the contractor has been telling me the same thing for a week now, and I hoped for some actual action on my problem. "Sorry, there's nothing we can do."
The sad thing is the last time I had an issue with my refrigerator, it took over a month to get it fixed too, with a different contractor supplied by HSA. HSA was no help with that situation either. I think they are intentionally using lousy contractors in an attempt to save money by frustrating me so badly that I won't bother to make a service claim.

I have a one year home warranty through HSA from buying my current house in November. HSA has so many loop holes to not help pay out a claim it is rediculas. Had to pay for repair by myself so not to raise my home insurance policy. They are collecting a lot of money and not wanting to pay anything out. It's a complete waist of time and money.

Review: I purchased this home warranty at the time I bought my home in Nov 2009. At the time I got the complete coverage plus the washer and dryer. I set up an automatic renewal of the policy and automatic drafts. This past week, I called to file my first claim because my washer died. I was told that for some unexplicable reason, the washer and dryer coverage was "dropped off" my coverage after the first year. I was never notifed by this shady company that my coverages had changed at all and my premiums didn't change to indicate that anything had changed. I have paid around 40.00 a month all these years and tehy have happily received money from me and now, they refuse to handle a claim. I have filed a complaint with the Wisconsin Attorney General's office and I have notified [redacted] who actually endorsed this company and recommended the warrantee when I bought my home. I hope to warn others; this company - HSA - is a scam. They are out to get your money and not pay on any claims! Do not purchase a home warranty!!!! Bank the money you would pay in premiums and put these dishonest people out of business.Desired Settlement: I think that I should get all my premiums back from the time that they just arbitrarily changed my coverage and dropped my washer and dryer. 11/10 - present. I paid the premiums all these years under the assumption that all my appliances were covered. I was not "getting" what I was paying for. Also, I had to place a stop payment through my bank for the preauthorized drafts; that's an additional 33.00 they owe me.

Business

Response:

A supervisor from HSA has called the homeowner on 9/9/13 and 9/10/13 stating that HSA is adding the washer/dryer option at no cost to the homeowner leaving his direct extension for the homeowner to return his call. At this point, HSA is waiting for the homeowner to call back to proceed with the claim.

Consumer

Response:

Review: Company failed to honor warranty contract in the time specified

Company has failed to replace AC as covered by my contract. Their Customer Service hold times are excessive, average more than 30 minutes per call. They have shipped the wrong parts and can never give me a status on this repair that was originally reported to them on 5/21/2015.Desired Settlement: Finish the work in a timely manner.

Business

Response:

HSA apologizes for the delay in the claim process and has refunded the homeowner the deductible as of yesterday 6/15/15. This was a shipment error and unfortunately out of HSA's control.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I contacted hsa for a warranty issue the home was over 90 degrees and one chid suffers from asthma they took the info I called at night and they called the technician and said he was finishing a job and would contact me never did. I spent the night with 2 kids in a hotel because of home being over 90 degrees they told me it wasn't submitted as a emergency are the y kidding a system and unit have a house at 90 degrees. they said the call were high and didn't know when they could send someone, I called the technician and said soonest he could come was wed. I was so upset wtih this company hsa that should be put out of busyness I got a emergency companyy to come the next day fixed it and paid for they were told to call for prior authorazation and like I am sitting on the phone now they keep you on the phone for a long time. I faxed them a copy of the bill for full payment and the have not responed or sent me payment next stwp small claims court.Desired Settlement: I want a full refund and like others say better customer service not over a hour on the phone!!!!! if I dont hear fromt ehem in a week I will proceed the date I sent the bill to them was 6/15/2105

Business

Response:

HSA apologizes for the delay the homeowner experienced with this claim. The claim has been approved and the check ($365 minus the $75 deductible) will be mailed out tomorrow,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: HSA agreed to have a service person come reevaluate a denied claim and did not send them. They also did not answers calls, left me on hold for hours.

I called and reported a claim that duct work had separated inside the wall going to a second floor bedroom. They sent a service person out 6/1/150that looked in my basement for about 5 minutes and then collected my $75 deductible and left.

A few days later I received an email that said the claim is not covered because the duct work separated from abuse or misconduct. I called HSA and waited over 1 hour to talk to someone. I explained that it could not possibly be abuse or misconduct because it is inside the wall and we couldn't reach it (obviously, or we would have put it back together) the representative agreed and talked to a supervisor and then informed me that they would send the vendor back out to say how exactly the duct work detached. The vendor never called so I called them and they said HSA never contacted them. I called HSA and was on hold 3 times for over an hour each time. I called other departments trying to talk to an actual person and still was unable to be connected to "the right" department. People even went as far as telling me that they are training people and hiring people to take calls!? In my frustration I told a young woman to cancel my account until I could talk to someone and get my problem resolved. She canceled my account and hung up with me in about 3 min...Desired Settlement: I want HSA to refund me the money I paid them to renew my contract starting May 23, 2015 and a refund for the deductible I paid for no reason at all since they did not do what they said they would. (send the vender back to describe the failure)

Business

Response:

The ductwork did not fail due to normal wear and tear and the claim was denied. HSA did cancel the renewal for the homeowner and the $51 payment will be credited to the credit card that it was taken from.

Business

Response:

As a service gesture, HSA will reimburse the homeowner the $75 deductible and the check will be mailed out on Monday , June 29th.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.