Home Security of America, Inc.

Review: I Jan of 2015 I purchase a new home and the sale included the HSA Home Warranty. In August of this year my air conditioner broke and we contacted HSA to get it fixed. At that time they opened a claim and informed me that I needed to select my own repair person and have the repair person see what repairs needed to be made and contact the company with an explanation of the needed repairs. The repair man came to the house figured out what was wrong with the air conditioning and proceeded to call HSA and update them on the needed repairs. After being placed on hold for 45 min to 1 hour he fixed our air conditioning and continued to try to contact the HSA company. After multiple unsuccessful attempts my husband and I proceeded to try to contact the company and were placed on hold for long periods of time as well. When we would reach a person they could not answer our questions or would simply state the our repair person needed to call them. This continued to go on for several months until we were able to get ahold of someone who contacted our repair person and got the information they needed. They requested a copy of the receipts for the repairs which I sent them and then I was told that it would be taken care of. 3 weeks later after hearing nothing from the company I contacted them again only to find out that they could not process the claim because the receipt I had send did not indicate that we had paid for the repairs. I was informed that they needed to contact the repair person again to get this verification and that he had been called and a number was left where he could return the phone call and give them the information. Our repair person again called multiple times this time the phone was not answered nor was their an answering machine where he could leave a message. This has become absolutely ridiculous and I am tired of dealing with this. If this company will not honor their own contract they do not need to be in business. It has been 3 months and this claim has still not been settled and we are still getting the runaround from HSA staff.Desired Settlement: I want HSA to pay this claim like they are suppose too. I want a real phone number for this business so I can contact a person who can help me without spending all day on hold. And I think HSA should reimburse my repair specialist for the hours he has had to waste on hold and making phone calls.

Business

Response:

HSA received the copy of the paid receipt on 10/17/15 and the reimbursement check will be mailed out tomorrow, 10/30/15. HSA apologizes for the delay in reimbursement to homeowner.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: NO A/C and 5 days later cannot reach anyone. Called daily, left contact info, e-mailed everday, and followed on-lines process with no results.

CLAIM # [redacted]Desired Settlement: get it fixed before my baby suffacates

Business

Response:

If the homeowner's property is in [redacted], they may be contacting the wrong warranty company. HSA does not have any active warranties in [redacted] as HSA does not service that state.

Review: Our upstairs toilet quit working properly. We had a prescreened contractor arranged to do the repair but he never showed up so we contacted our plumber with HSA permission. He has done work with HSA for us prior. on 5-30-14 our plumber came over and looked at the toilet. We were on hold for 2 hours for him to talk to HSA to receive authorization for the repair work. We never reached a customer service representative. We continued to attempt to contact them on Monday again with long delays and no customer service representative. On 6-3-14 [redacted] arrived to perform the repair work. The inside workings had deteriated from normal wear & tear. The toilet is 10 years old.

According to their contract; Section E number 2. Interior plumbing system - covered. ".... wax rings; toilet fixture and water tank (replaced with builders standard as necessary) parts within the toilet tank,....." . They refused to cover the repair. The toilet was replaced with the builders standard.Desired Settlement: To reimburse us what we paid for the repair. Total $311.51 minus the $75.00 service call.

Business

Response:

HSA apologizes for the long hold time that the homeowner had for this claim. The warranty does not cover failures due to salt, mineral beds or deposits. The technician found the toilet calcified causing the toilet not to flush and this is why the claim was denied.

Review: I just purchased a new home about a month ago. We had a heating and cooling unit that were in need of repair. Our gas company red tagged the furnace and said it needed repaired. I called hsa and they and sent an hvac guy out. The person they sent complained the whole time saying that nothing was wrong. Telling me that the furnace was in great shape even though it was from 1945 and was still leaking gas. The ac unit kept running and the thermostat kept getting stuck at 74. The guy told me to change the batteries and I told him that wasn't the problem I had put new batteries in twice and it was still stuck. He told me new batteries fix everything but instead the thermostat just shut off and would not turn on again. I told hsa about this and nothing was done so I called my own heating and cooling company. The had great customer service and I had to get a new furnace and new ac unit. Called hsa and told them what was happened they said send the invoice and they will authorize a payment. That never happened instead they gave me a run around telling me that the furnace could have been fixed. Even the heating and cooling company that I used tried to call them four times to give them all the information and they refused.Desired Settlement: All I am looking for is half of the cost plus a refund of payment for when the first company that they recommend came out and missed all the problems

Business

Response:

HSA has no record of the homeowner's service provider calling with their diagnosis. HSA would be happy to talk with them to get their diagnosis of the HVAC failure. They can call the vendor hotline at ###-###-#### to speak with an authorization associate and HSA will review at the claim once we speak with the service provider.

Consumer

Response:

Review: On May 10th of 2014, a request through HSA was placed for parts to replace washing machine parts by [redacted]. The address for this company is [redacted]. Please note, I did not have choice of who would repair the washing machine. [redacted] would call and say that a part was to be delivered on a certain day, usually a Tuesday or a Thursday, But nothing was delivered. When I would call [redacted] back, I did not get person who could speak or understand English legibly. When I asked a question, the person would say what they had just said. I believe they were reading from a script. I have talked to a supervisor there, to no avail. I called HSA to complain and nothing was done. Finally, on July 3rd, I received the part, or so I thought. So, I called [redacted] to put the part in. Well, the day of the first appointment (which was set between 1-5pm, I received a call about 11:30 the gentleman from [redacted] said his person had gone home sick. Next scheduled appointment, the following week again between the hours of 1-5pm, at:4pm, I get a call from the service person from [redacted] asking me if the part was big, I said the box was heavy, he said, oh that was a 2 man operation and he needed to find someone to help him. No call back and when I called him, his voice mail was not set up. Then I get a call from ###-###-#### from [redacted] on July 11th and the gentleman says that not all the parts were delivered and the Basket was on back order with no ETA. When I do get through HSA they call and then [redacted] they say oh, the part was delivered, (when it wasn't) or we refused shipment and it went back to the company. In the meantime, I have a big box in my living room, with [redacted] calling to set up an appointment to put the part in and not all the parts are here!! Since my contract is though, HSA I feel that they are responsible to get this resolved.Desired Settlement: I want a washing machine replacement. As the contract says HSA will pay up to $2,000 aggregate for the life of the contract toward repair/replacement. They can schedule to have part that is here in my living room, unopened, to be picked up and sent back.

Business

Response:

[redacted] has placed an order for the basket on 7/17/14 and is to ship to the customer. It is in process by the supplier.

Business

Response:

Due to the delay in receiving the part through [redacted] resources, HSA will be ordering the basket through [redacted]. The part will be shipped to the homeowner and once received, the homeowner should call [redacted] to set up a time to install the parts.

Consumer

Response:

Review: I called for a service call on my garbage disposel and electrical outlets in the kitchen and several other areas in the house...they sent out a company that changed the outlet in the kitchen and the livingroom. I was not home at the time of service after getting home and I noticed the outlet in the kitchen was hanging out the wall above the sink I called the company and he stated he did not change that outlet and I called hsa explaining the issue and letting them know I stop payment and this was unacceptable due to the fact I have several children and the danger this is and that I was calling another company..Then on nov 7th my hot water tank was leaking and we had no hot water after not hearing back from them by saturday afternoon I called another company and the unit needed replaced finally I received a call tuesday evening between 6-7pm and I explain I called my own company and the unit needed replaced and wednesday morning hsa called and explained to me have the company call with the diagnosis and they will refund me. I called the company and explained this to them and they called and hsa called me back confirming and I missed the call so when I called them back they stated they could not move forward because I refuse to pay the last tech and I explain to him the tech they sent to my home for the electrical work did not complete it and I had to call another company to finish the repairs.now hsa will not move forward with refunding me for the hot water tankDesired Settlement: I would like the refund of the hot water tank

Business

Response:

The service fee is due for the electrical outlet claim that was denied due to the GFI outlet was never secured to anything, which is improper installation. The technician repaired the electrical wiring, but cannot remount the box back into the opening as there is nothing to mount it to. The opening is too big and no support and/or stud to mount it to. The service fee the vendor needs to be paid before HSA can move forward with any other future claims.

Consumer

Response:

they replaced the gfi and stating from hsa they said the electical company had to call before repairs was made but they did not and still replaced the gfi but did not install it back properly. I had another company come out and re-install the plug into the proper place and in fact did not have a problem..I have 4 small children and that should not have been left hanging like that and the electrical comany should have came back or called at the time of the issue to let hsa know and also myself and none of that was done until I came home and found it left like that.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

HSA would like the service provider that repaired the outlet to call them at ###-###-#### to report their findings, so HSA can review the claim.

Review: HSA company install microwave hood incorrectly and will not correct the situation after agreeing that what I said was true.

after the installation on a new microwave hood. The contractor who was dispatched by HSA install it incorrectly and damaged my cabinet in the process. I contacted HSA and sent pictures. This has been going on since Oct of 2014. after many attempts to resolve this issue HSA will not contact me at all one of the agents also suggested that it is my responsibility to have it fixed they only dispatched the vendor . I just purchased my home last year 2014 and find that the practices of this company is wrong it is their responsibility as a insurance company to fix what you contracted for. if the vendor they supplied will not fix what they destroyed then the insurance company is responsible to supply a new vendor. It is the end of January 2015 and nobody will help me out. Another one of HSA employees stated that in order for them to continue I need to renew my contact. Unfortunately this will not happen. Can you help me resolve this issue please. Thank you Stephen WatsonDesired Settlement: I want HSA to either fix the damages or pay for the damages to my cabinets and incorrectly installed microwave hood oven.

Business

Response:

HSA apologizes for the delay and has requested the vendor manager department to review and advise of next step in order to assist the homeowner.

Review: Did not provide service nor refund on parts.

I woke up Saturday morning without heat. I tried to take the correct steps to call HSA to report a claim and NO ONE ANSWERED. After being on hold for 30 minutes, I went online and reported a claim. No one ever came out for service call. I called HSA Sunday and Monday, again waiting on hold for 1/2 hour at a time, no human being ever picked up the phone. My husband did repair the heat because #1 our house was below 50 degrees and it was snowing and #2 he's a certified HVAC tech. When I finally reached a service representative this morning (after being on hold for 45 minutes and being transferred 2 times), I told them that all I wanted to do was be reimbursed for the cost of the parts. They told me no and that they would deny the claim up front if a service tech came out on this service call because my husband had already repaired it. Horrible customer service. After looking up this company, I found they have a horrible track record and I am not the only one that has had this problem. They should not be allowed to be in business. They are a sham.Desired Settlement: I just want the $186 I spent on the parts.

Business

Response:

HSA has already approved the reimbursement of the additional $173.17 that will be mailed out on 2/20/15.

Review: Bought a house in February 2015 and was recommended HSA Home Warranty by our realtor. Seller purchased the home warranty for the duration of 1 year. Upon inspection all HVAC systems seemed to be in place. Had an HVAC technician come out in Spring for a tune up of furnace and AC as it was newly installed by previous home owner and had never been used. Technician informed us that we would want to call our home warranty company before anything was fixed so that we would make sure to get it paid for. HSA rejected our claim without even talking to us on the phone! We had tried over 3 times to get in touch with them and was on hold for at least 30 minutes each time and still not able to get in touch with someone. Said our claim was rejected as the issue was already there before we bought the house. There is no way for anyone to prove that whether it's true or not and you cannot test an air conditioning unit in February anyway so there was no way we could have even known. Isn't the point of a home warranty to cover things that come up that you didn't know about and give you ease of my mind when purchasing a home? Absolutely terrible customer service and supervisor, Sarah was incredibly rude on the phone when she called me back 6 hours later than I was told when she would.Desired Settlement: Would like our service technician fees in the amount of $120 reimbursed and the cost of home warranty purchase refunded at a prorated amount for how long we have been under contract. Cost $450 to buy. $450/12 = 37.5 per month. We will be canceling warranty as it is completely useless and would like our money back for the remaining 7 months. 7x37.5 = 262.50.

Business

Response:

HSA has denied the claim due to the failure occurring prior to inception date of the contract. The licensed technician found the unit to be empty of Freon upon inspection and performing an electronic leak search. With technician having to use an electronic leak detector to locate the leaks indicates the leaks are small and have been leaking for some time for the unit to be completely empty of Freon. HSA maintains this denial.

Review: A month ago we contacted HSA about our AC unit not working correctly. We spent almost an hour on hold, and a claim was set up. An AC Company was sent out and after just looking at the unit deemed the issue a "maintenance" item. The AC was cleaned and maintenanced and HSA said it was not a covered item so we had to pay $200. AC company told us our issue would be resolved with the maintenance. It was not. Less than a week later we called HSA and again complained that our issue was not resolved. HSA would not do anything! We made a call to the first AC company who left a voicemail stating that apparently it was NOT a maintenance issue. The only way HSA would do anything was when we sent the the voicemail to HSA. A new claim was opened but HSA would NOT refund us the $200 we had paid. Another company from Columbia MO was sent out - USA AC. They made an appointment with us for 7/13 from 8am - Noon. They were flaky and didnt show up until 2:45pm. The repairman "Adam" was very rude and would not answer our questions. Checked out freon and stated we were 1/2lb low. We stated "freon was pulled out when you attached your guage". He agreed but kept taking other calls while we were trying to ask questions. He asked for our fee which we told him was waived by HSA and tried to leave. He stated that our AC unit would be "fine now". We were getting very frustrated about the lack of professionalism from Adam and demanded a cell #. He gave us a card with this information. He stated to call him if the issue was not resolved. All evening we took pics of the thermostat steadily climbing instead of decreasing as he said it would. We called Adam this morning and explained on a voicemail that the issue was not resolved. He did not call back. We called again about 4pm. He said he would be out this evening. At 8pm he still had not shown up. We called HSA and they said that they would call him. Of course he chooses to use the "I cant get back out there until Friday possibly". This is UNACCEPTABLE. We have a disabled 8 year old in this house with an AC that is NOT functioning correctly. HSA promised to resubmit the request and find another company to come out and check on the AC and would call back tomorrow. I doubt that will happen! I am sure we will spend another 30 - 60 minutes tomorrow on hold waiting to talk to someone.Desired Settlement: We would like to get our $200 back minus the $75 fee we owe for service. Plus we would like our AC fixed or replaced IMMEDIATELY as this is detrimental to our son and his health. No one should be treated this way or wait over a month for an issue to be fixed when our payment to them is paid monthly!

Business

Response:

HSA confirmed that the Service Today was out to the home on 7/18/15 and replaced the contactor and he unit is working. As far as the maintenance issue, the HSA contract does not cover cleaning or maintaining the unit. The $200 will not be refunded.

Review: I have one of those home warranties from HSA. I live in a condo and wanted to be sure that I had good coverage every spring and fall to keep the heating and cooling equipment up to date. I didn't use the preferred provider but I definitely got an agreement from this company before I used another. Last fall the AC broke. There was a Freon leak from a large hole in my back unit. I started calling the company to get it repaired and the company they sent out never fixed it and told the company they did. They were never even here. Starting in December, I had trouble with the heating unit at the front of my condo. They sent out a total of 5 companies. I have a list of 22 people with whom I spoke. Everyone told me they'd get back to me but never did. I have had both broken heating and ac and at this point I have no ac in either part of my condo. One of the companies they sent out came three days in a row and I asked the man what was going on. He told me, honestly, that the equipment was old and needed to be replaced. They have fought against replacing the equipment and want me to take a $2,300 buyout for equipment that will cost around $10,000 to replace. The last week or so has become absolutely excruciating. I wrote letters to [redacted] and HSA presidents. They finally put a woman named Sherri on this case and she keeps saying we will get it done but it's like entering the black hole. I have no ac and it is 90 degrees in here. I spoke with her a week ago and she said she was ordering the equipment. That was after my son called her. I waited until noon and I called them asking to find out when they were coming out to replace the equipment. They told me they didn't know what I was talking about and explained the work had not been okayed. They do this all the time.Desired Settlement: I want them to complete the job asap

Business

Response:

The vendor has had the equipment for a week. The homeowner is using her own crane company to work with HSA's service provider to coordinate the installation. The time would need to be worked out between the crane company and the service provider.

Review: I'm in need of the home warranty service I purchased from HSA. I filed a claim with HSA and their customer services is less focused on the customer and more focused on evading customers with claims. I've been on hold a total of 3 hours durins 3 separate calls and still haven't spoken to an HSA representative. My claim has been filed, their approved service provider has given his bid, I paid my deductable and I can't get anyone on the phone to tell me how we proceed with what I pay out of pocket and when we begin with the installation of a new central air unit. It has been extremely hot the past couple of days and my family has been with out air-conditioning for two weeks. Additionally, no local repairmen will work this organization given their representation of late paying servicemen which forces an HSA friendly bid with a lesser product. HSA's lack of service is deliberate in my view and exhibits predatory warranty practices.Desired Settlement: I would like to be contacted by a representative and given a direct line to someone I and my repairman can contact during the repair or replacement of my air-conditioner and washing machine.

Business

Response:

HSA apologizes for the long hold time the homeowner experienced. On 8/26/15, the homeowner chose the cash out option on both claims. HSA would need a copy of the paid receipts to process the reimbursement. The receipts can be faxed to ###-###-#### or emailed to [redacted].

Review: On 7/31 we filed a claim with HSA for our hot water heater. On 8/5 a serviceman came and assessed the water heater, saying it would have to be replaced. We were quoted a price of over $600 for parts and services that are not covered. After negotiating with the serviceman he agreed to a price of $470. I wrote a check for that amount which was promptly cashed. The serviceman did not return and install the hot water heater until 9/3. When he installed it, he could not get the pilot light to work. He told us our gas pressure must be too low and had us call our gas company. He left. Our gas company promptly sent a technician who told us our gas pressure is fine and that the brand of water heater that was installed often has an issue with faulty pilot lights. We called HSA back and they initially told us they would send someone next week. We negotiated with them and they said they would send someone today (9/4) but that there would be another service fee. We refused to pay it and they eventually agreed to waive the service fee. This morning that newly assigned serviceman called to tell us he can't do anything because it is a new water heater and is now a warranty issue. A call back to HSA resulted in manager Christine D. telling us there was nothing else they would do because they upheld their part of the contract by installing a (BROKEN) water heater. They will not refund our money, they will not send further service.

I am a cancer patient with a lowered immune system. I cannot be around dust, germs, mildew, disease, etc. I need to sanitize things and I need to keep my body clean. I cannot do these things without hot water. The lack of hot water in the house is creating a health hazard for me.Desired Settlement: I would like the company to refund the $470 I paid a month ago for services that were severely delayed and then not properly performed. I would also like them to reimburse us for our out-of-pocket costs to repair or replace the faulty heater they installed.

Business

Response:

Unfortunately, HSA cannot assist with the replacement of the water heater as it is under manufacturer warranty and they would need to follow the manufacturer warranty guidelines first. HSA dispatched a vendor on 9/8/15 and the vendor called the homeowner on 9/8/15 and 9/9/15 and left messages for the homeowner both times. A supervisor called the homeowner today ready to conference the vendor in and also had to leave a message. If the homeowner has had work done by a different provider, HSA needs to know to be able review.

Consumer

Response:

Review: Purchased a Home Warranty through HAS Home Warranty, [redacted].

Three weeks after we moved in to our Townhouse the A/C was not working properly. Called HSA and they arraigned for [redacted] to address the issue. The Service Technician removed the cover of the furnace before he even attempted to address the issue with the A/C. With just the removal of the furnace cover he determined that the heat Exchanger had “Microscopic Cracks” and it would not be covered under the warranty since it was a pre-existing condition. He did run the furnace and determined that these “Microscopic Cracks” were not a problem and the furnace is safe to run. He did state that since this was summer this condition had to have happened before we purchased the warranty and stated that the furnace is safe to run. The [redacted] did fix the Air conditioner to my satisfaction.

Two different furnace companies other than [redacted] gave quotes for a replacement furnace and they were asked if the Heat Exchanger had any cracks in it. They both stated that the only way to tell if these cracks exist would to disassemble the furnace and test the Heat Exchanger.

I have repeatedly tried to contact HSA Warranty and can never get past the Telephone Clerks which are no help and only read scripted answers. When asked to speak with Supervision I am transferred to a number that you are told to leave a message and no one calls back.

[redacted] made a false claim about the Heat Exchanger so that the Warranty would be void with respect to the furnace. Without asking the Service Technician gave a price to replace the furnace.

The Service Technician had no business looking at a furnace heat exchanger when his service call was to fix an Air Conditioner. If the Heat Exchanger is cracked what proof is there that he did not crack it when he started the furnace?

The reason I am reporting this to the Revdex.com is to let others know that HAS Home Warranty and [redacted] should not be trusted.Desired Settlement: It is my opinion [redacted] and HSA Home Warranty want me to purchase a new furnace. If they deemed that the furnace is broke they should replace it.

Business

Response:

The customers filed a claim for their air conditioning system that was failing. Upon the initial inspection of the equipment the technician also found a cracked heat exchanger in the furnace. The heat exchanger can only crack in a heating season while in use. The customers Contract was effective 7/2/15, Technician looked at furnace on 7/27/15. At this time of the year the customers were not using the heat but using the A/C. The contract only covers for mechanical failures due to normal wear and tear since the contract has been in force.

HSA does not cover pre-existing conditions. In the technicians professional opinion with the examination of the heat exchanger in the furnace that there is no way that this could have happened in the time frame as the furnace was not being used for heating purposes. HSA is unable to offer any coverages for pre-existing failures and or he replacement of the heat exchanger or the replacement of the furnace. Thank you

Review: Been a customer for 7 years. In the past we have been able to use a company of our choice to perform the necessary work on a claim and then submit the paperwork and get reimbursed. Our furnace went out on 3/24 and the temps outside was 25 degrees with an active snow storm. Our house temp was 49 degrees and we do not have a fireplace. the company HSA recommended could not come until after 4 pm the next day. I called HSA to ask for an emergency service since the temp outside was so cold and we were concerned about pipes bursting due to the cold. They told us no they would not authorize that so we called another HVAC company who came out within 30 mins. They did not charge an emergency fee or over time. The bill only came to $225. I called to obtain a reimbursement form and now I am told they no longer allow this. I did not receive any updated contract stating this change and we did not receive anything by mail or email. I feel this company is being deceptive. they take our money for 7 years and we need a claim paid for $225 they won't pay. I called to cancel my service contract and after being switched to literally 5 people the 5th person hung up on me during transferring. I called back and was told we could not cancel our contract. How can I not be allowed to cancel a contract / service? That sounds illegal. Something has changed with this company. they used to be so good and customer focused but this experience has been horrible and I would never recommend them to anyone. They can take your money but not pay out a claim.Desired Settlement: I would like them to honor what they have done in the past and pay my claim of $225.

I also want to cancel my service and get reimbursed for the remaining months on our contract. this company is a hoax and is unreliable.

Business

Response:

HSA apologizes for the customers experiences. The contract is non cancellable in the state of Wisconsin. There are no state provisions that override Section H, which means the contract cannot be cancelled. They are valid for 1 year. Thank you.

After looking at reviews and complaints on here about HSA, I feel terrified about the future dealings I will most likely have with them. I recently had my AC Unit stop working, and I called HSA immediately, which at this point was over 2 weeks ago. I left a voicemail because it was after hours, and never received a call back. I called again the next day and sat on hold for 30 minutes before I got through. Actually every call I've ever made to HSA has come with a 30-45 minute hold time. Anyway, I had a technician out to my house in 2 days, and he said the Compressor on the unit was bad and needed to be replaced. However, this was a Friday, and coming up on Labor Day Weekend, so the tech told me that he probably wouldn't be back to replace it until midweek following the Labor Day Holiday.

Well, it hit Thursday of that week and I still had not heard from the company doing the repairs or HSA, so I called HSA. When I asked them the status of my claim, they told me that someone was supposed to have called me to get my approval on paying some labor fees associated with replacing the part before they could move forward and order the part. For a week, no one had ever bothered to call me from HSA and get that approval. If I hadn't called, I'd still be waiting around like the it they apparently take me for. The following Monday, I called the repair company and they said they were still waiting on the approval from HSA (the approval I was supposed to give, and already had — on Thursday). So I called HSA again and they had apparently decided to replace the whole unit, and needed my approval for even further costs that I had to pay for. Once again NO ONE called me to get it. Luckily, I was smarter this time and called earlier.

Over 2 weeks later I am still sans AC (during the dog days of summer), and only hoping that my unit arrives and gets installed within the next 48 hours. Then, I'll just cross my fingers and hope the unit actually works. And that I won't have to call HSA on a monthly basis to pay deductible after deductible trying to diagnose whatever problem may come up with the lemon AC unit they'll probably supply me with. (I only feel terrified about this after reading some of the horror stories here on Revdex.com.) At least if that becomes my case, I'll know to come to the Revdex.com to have it resolved. It seems to be the only thing that gets HSA to do any job right. Gotta keep that A+ rating I guess... And exactly how they got a rating that high (with all the complaints I see on here) is beyond me.

Not a great service provider. It takes more than six weeks to get my microwave fixed and the microwave is out again after 3 months. And now they tell me I have to file a new claim as the warranty expries after three months. I was never told about that warranty. Dont do business with them; first off they put you on hold for long time, then they wont come out until two weeks since they are so busy all the time .

This home warranty company seems to think if they let you sit on HOLD forever you and your complaint will disappear. I just retired from a 31 year career in real estate where I enthusiastically promoted HSA for sellers and buyers. So when I retired I bought the product myself. I feel like I owe a lot of people an apology...They bought a product that did nothing but provide aggravation. It is a great idea, but to get to talk to someone and work through the process can be the ultimate frustration. I talked to some buyers that had purchased it and they said they just couldn't devote the time to it and went and bought what they needed repaired or replaced. August 2, 2015, I called in with a claim for air conditioning repair or replace. I waited on the phone for 43 minutes before someone talked to me. The heating and cooling professional came out, did his evaluation the next day. Since then he has called almost everyday and can't wait on HOLD for 45 minutes to get approval for the job. so here we are 16 days later and he still hasn't spoken to HSA so he can get the job done...and we swelter through another heat wave.
I am writing this in hopes you can encourage HSA to take on more phone staff to handle claims and treat customers with a different philosophy than "ignore and they will go away".

Don't bother buying a warranty from this company. You are wasting your money. You can never get through to these people to file a claim! I have been on hold for two days and finally gave up. So they don't waste any time taking your money when you pay for your warranty, but you can't get ahold of them to file a claim, nice set up!
You can also file a claim online, but it doesn't do much good. I got a email stating I could contact a vendor of my choice to diagnose my issue (needed new hot water tank), but when the service technician tried to call to get an approval, he was on hold forever and ended hanging up. Mind you, I was paying for his time while he was on hold. Nice.
I'm sure when my warranty is up they won't delay in sending me a bill to renew.

I received a HSA Home Warranty when I purchased my home in May 2015. On two occasions I filed claims for appliance repair with HSA. The first was a problem with the clothes dryer and the second my dishwasher. I have to say that HSA Customer Service is the WORST I have ever experienced. My wife and I made numerous calls to HSA attempting to either file a repair claim or follow up with a claim. Wait times for calls to HSA were always OVER 45 minutes. It usually took several attempts to contact someone at HSA. It did not matter if we called at 7am or 11pm. When I tried contacting HSA via e-mail, as they suggest, It was noted that my question about a claim would be answered with 48 hours. I finally received an answer to my e-mail, 9 DAYS later.