Home Security of America, Inc.

Review: HSA sent out a very unprofessional contractor to my house to work on my furnace, they did nothing and HSA would not remove their fees.

HSA sent out a very unprofessional contractor to my house to work on my furnace, they did nothing and HSA would not remove their fees.

The furnace was going out frequently, and we kept having to relight the pilot light. Additionally, we were smelling fumes and hearing noises from the furnace and wanted HSA to have contractor service the furnace. Contractor came and relit the pilot and left, and refused to come back after I called them.

We were charged a $75 dollar service fee for a "service professional" relighting a pilot light. I called HSA afterwards and they would not refund me.

The bigger issue is that they did not actually look at the furnace. It was slowly emitting unsafe fumes for a few months.

A few months later the furnace stopped working, and HSA said that would not help with it as it sounded like it was faulty workmanship. Had their contractor looked at the issue months prior, the furnace would be fine.Desired Settlement: I would like both a refund for my $75 dollar service fee, and be reimbursed the money spent on the policy in the first place as services did not cover any appliances in my home as advertised.

Business

Response:

In order for HSA to determine any coverage, HSA would need to get a diagnosis of the failure from the vendor the homeowner used for the repair. The vendor can call the vendor hotline at ###-###-#### to speak with a authorization associate.

Consumer

Response:

Review: My central AC has been down for over a week. A claim was filed on 22 June 2015 and per the email directed me to use a vendor of my choice. I called up a vendor and the HVAC technician came out that same day to diagnose the problem. I will be needed a whole new central AC unit for my home. Prior to any repair can be done, the technician must get into contact with a HSA Approval Assoc in order to utilize my warranty or HSA may not cover any expenses.

The problem here is, I can't get a hold of a HSA approval assoc. It's been over a week now and July is upon us. The heat and summer is here yet I can't get a hold of HSA. I've spent 4 hours on the phone waiting on hold to speak with someone from HSA. If I tally up all the hours waiting on phone for each called I made, it's well beyond 10 hours. My HVAC technician has called numerous times leaving voice messages for HSA to return call. In the hotline number, a automated voice gave the option of continue holding on the line to speak with a representative or leave a message and someone will return the call. It's been over a week and no one from HSA had called my HVAC technician about doing repairs. I've sent 3 emails and no response email has return. Someone from HSA will contact me within 48 hours per email. It's been a week, no phone calls nor email response.

What will HSA do about honoring their service they sold to me to do repair on my broken central AC unit to my home?Desired Settlement: Contact me, contact my HVAC technician and honor your product service HSA sold to me and repair or replace my central AC.

Business

Response:

HSA apologizes for the long hold times. HSA has made several attempts to contact to the vendor and left messages for them to call back. HSA has notified the homeowner that they have been trying to contact the vendor and the homeowner was going to call the vendor to let them know.

Review: I started a claim with the company and had to follow up with additional information. Now every time I call back, or my husband, they say they cannot hear us and hang up. We have tested our phones and they work fine to call any other number. It seems very suspicious that after we started a claim they can't hear us and we cannot proceed with the claim.Desired Settlement: None yet

Business

Response:

HSA has received the diagnosis of the dishwasher failure and left a message with the homeowner to go over claim denial. The hinges and springs are not covered under the warranty.

Review: I AM A RETIRED MILITARY VETERAN WITH MEDICAL ISSUES TO INCLUDE ASTHMA AND CHRONIC RESPIRATORY PROBLEMS. I CONTACTED HSA ON 26 MAY TO TLL THEM THAT MY AIR WASN'T WORKING. THEY SENT A TECHNICIAN OUT AND THEY PART TOOK 3.5 WEEKS TO "ARRIVE". ONCE THE SERVICING COMPANY, PROFESSIONAL HEATING AND AIR (IN SUMTER, SC) RECEIVED THE PART, THEY INSTALLED IT AND MY AIR STOPPED WORKING AFTER 6 DAYS. I THEN CONTACTED HSA AND THEY SAID THAT I NEEDED A NEW UNIT. THE UNIT WAS SUPPOSED TO ARRIVE ON 16 JUL TO THE SERVICING COMPANY, BUT IT NEVER DID AND ON MONDAY 20 JUL, PROFESSIONAL HAD TO GO PICK UP THE UNIT... ONLY TO FIND OUT THAT HSA ORDERED THE WRONG UNIT! I HAVE CALLED HSA COUNTLESS TIMES TO SPEAK TO SUPERVISORS TO FIND OUT WHEN THIS ISSUE WOULD BE RESOLVED TO MY HEALTH ISSUES AND THEY PUT YOU THROUGH TO VOICEMAIL AND CALL YOU BACK DAYS LATER, IF AT ALL. THE WAIT TIMES CAN GO AS LONG AS TWO HOURS AND THE EMPLOYEES HAVE A "I DON'T CARE ATTITUDE" WHEN IT COMES TO CUSTOMERS. A SUPERVISOR CALLED TODAY AND LIED SAYING THAT THEY HAD BEEN TRYING TO CONTACT ME AND THAT I WASN'T AVAILABLE. THIS "SUPERVISOR" WENT ON TO SAY THAT THEY EMAILED PROFESSIONAL THIS MORNING IN REGARDS TO MY UNIT BEING READY FOR PICKUP. I FIND THIS HARD TO BELIEVE BECAUSE I CALL PROFESSIONAL DAILY TO SEE IF THERE ARE UPDATES AND THEY DIDN'T MENTION THIS. I AM IN SOUTH CAROLINA AND WE ARE IN THE MIDDLE OF A HEAT WAVE. ITS LITERALLY ALMOST AS HOT IN MY HOME AS IT IS OUTSIDE. I HAVE PICTURES OF WILTED FLOWERS, THE 94 DEGREE TEMPERATURES OF THE THERMOSTAT AND RECORDS OF COUNTLESS PHONECALLS TO HSA. . I FEEL THAT I AM GETTING THE RUN AROUND WITH THIS COMPANY. THEY LIE AND TAKE ADVANTAGE OF PEOPLE AND NOT ONCE HAVE THEY OFFERED TO ASSIST ME. I ASKED IF THEY COULD HELP ME PAY FOR A FAN OR AN AIR CONDITIONER AND THEY TOLD ME THEY CAN PAY $100. EVEN THE A/C UNIT AND FAN I PURCHASED, IT IS STILL NOT ENOUGH AND I AM CONTINUING TO PAY MY PREMIUMS ON TIME. MY HEALTH HAS BEEN SUFFERING DUE TO THE HOT TEMPERATURES IN MY HOME AND ITS START TO AFFECT MY OVERALL WELL BEING. PLEASE HELP.Desired Settlement: I WOULD LIKE TO BE REFUNDED JUNE AND JULY'S PREMIUMS THAT I PAID. I HAVE BEEN PAYING FOR A SERVICE THAT I DON'T FEEL THAT I RECEIVED IN A TIMELY MANNER, WHICH WAS OUTLINED IN THE CONTACT. I WOULD LIKE TO BE REIMBURSED THE FULL AMOUNT OF THE AIR CONDITIONER ($160) AND WINDOW FAN ($38). I WOULD ALSO LIKE TO BE REIMBURSED FOR THE $50 SERVICE FEES THAT I HAD TO PAY EACH TIME THEY CAME OUT, AND ALSO THE $85.00 "REMOVAL" FEE THAT THEY WANT ME TO PAY.

Business

Response:

HSA apologizes for the delay with this claim. As a service gesture, HSA will reimburse the homeowner for the window air conditioner. The homeowner needs to send in a copy of a paid receipt.

Review: I have a home warranty through this company, in June I filed a claim due to the air conditioning at my residence not working. I had two separate companies come out and look at the unit, both companies stated that the compressor in the unit was bad and would either need to be replaced or replace the unit due to its age. I contacted HSA and they told me to get an estimate for having the unit replaced, when I did they said the quote was to high and they wanted a company they contract with in the area to come look at the unit. An individual from the company they contract with came to look at the unit and said the coils needed to be cleaned and he didn't know if that would actually make the unit work but HSA would not pay for it. When I asked the individual about the two other companies diagnosis that the compressor was bad he would not answer the question and it was clear that he had been instructed what to say so that HSA would not have to pay for my system.Desired Settlement: I would like for HSA to pay for the cost of replacing my air conditioning unit, I have a home warranty through them and they are not honoring the end of the contract.

Business

Response:

In order for HSA to determine coverage, the unit would need to be cleaned so that the technician can determine what component parts are failing. Until this is done, HSA cannot determine coverage.

Business

Response:

As stated in previous response, the homeowner would need to have the unit cleaned before a proper diagnosis can be done on the unit. The condenser and evaporator coil need to be cleaned and the system rechecked. The technician is unable to determine what component parts are failing due the high pressures.

Consumer

Response:

Review: I have been trying for 3 weeks to get a service technician scheduled. The first phone call was made on the 9th and there have been multiple email requests made since then. I have waited on hold 4 times for over 45 minutes and nobody ever answers.

The service technician that was supposed to be scheduled has failed to answer any calls nor schedule a time to repair.

This has been three weeks and I am incredibly tired of waiting on hold and not being responded to. Even your email responses claim an answer within 48 hours - and I still haven't heard anything back.Desired Settlement: I want my claim handled, response from HSA and the contractor and the deductible waived.

Business

Response:

HSA apologizes for the long hold times and a different vendor has been dispatched for the homeowner. The homeowner was contacted with the vendor information on 10/1/15.

Review: On March 31, 2015 we purchased an HSA Home Warranty that covers various aspects of the home. The warranty that was purchased was the premium option. Our garage door opener failed. We contacted HSA to have them send out a technician to repair this. HSA reported they did not have a technician in our area on their contract lis so we needed to call a local technician. The local technician was contacted and they completed the work. This individual was the original installer of the garage door. The repair cost was $285.00. I submitted the bill to HSA and they stated that in order for us to be reimbursed, they had to speak to the company. The phone number of the installer was provided to HSA and they called and spoke to a representative from the garage door company who explained exactly what work was completed, as required by HSA. To date, I have called HSA three times late in the night to reach HSA. Due long wait times, I call late in the night to avoid the one hour to one hour and a half wait time that is received when calling during the day. Each time I have reached a representative (###-###-####) for HSA, they state that they must talk directly to the individual who completed the work. Due to the lengthy wait times, the technician has been unable to reach them. This has caused a great inconvenience and I am yet to be reimbursed for what was spent on the repair.Desired Settlement: I would like them to honor the contract in place. The contract number is 39 0001387795. To date, I have not received this reimbursement of $285.00. I would like to receive the reimbursement for the cost of repairs.

Business

Response:

As of 10/10/15, HSA has attempted to contact the vendor four times to obtain the needed information and have left messages on voicemail and the answering service without having received a call back. HSA will attempt one more time to reach out to the vendor.

Review: We used our HSA warranty to have someone look at our broken garage door. 5-Start Garage Door was sent to us. It's worth noting that this company has MANY negative review all over the internet. We paid the $75 copay to the worker as required. The compliant is that the worker was at our home for less than 5 minutes and immediately diagnosed the problem as not being covered without actually looking at are whole system. We were quoted an unreasonably high price to fix it. We used another company to perform the repair.. While performing the repair the worker noticed that our garage door motor is not sounding right and should be replaced. Had the first guy even looked at our system he would have known that, but instead he took our money and ran in less than 5 minutes. I called HSA over 3 weeks ago and spoke with a claims rep. She said they would look into and get back to us. Here we are 3 weeks later and still no response. She also got nasty with me towards the end of our conversation. VERY nonprofessional demeanor.Desired Settlement: I would like either our $75 dollars refunded or our garage door motor repaired by the company of our choosing.

Business

Response:

If the homeowner would like HSA to review the claim, they can have their technician call HSA at ###-###-#### to speak with an authorization associate to give HSA the diagnosis of the failure to the motor. HSA would adjust to the affiliated vendor's pricing for the same repair on an approved claim.

Review: I submitted a claim around September, 4, 2015 about a loud noise (sounds like a machine gun going off) when getting water and ice. Repair service came out and said they needed to order a new part. About a month later the part came in and they came to replace the part. Upon arriving they told me that manufacturer reported it no longer makes that part and they sent another to see if it would work. After taking my refrigerator apart they said they were unable to install the part. When leaving the repair person indicated that they will try to order the part again. I called for an update last week and was told the part was on order. A part they told me is no longer available. It's been 3 months with no resolution. I have tried calling HSA numerous times, but I am always on hold for 45 minutes or longer without being able to talk to anyone. I don't have time to keep calling and being put on hold like that.Desired Settlement: I would like to have my refrigerator replaced. It's not working and I have been waiting for over 3 months.

Business

Response:

HSA apologizes for the delays in the claim. HSA has contacted the service provider to obtain an update on the necessary parts needed for the repairs. The service provider has contacted the manufacturer of the refrigerator along with the distributor to locate the correct parts needed for the repairs. Once the service provider receives the parts, they will expedite the repairs. Thank you

Review: Contacted HSA on 3/10/16 due to our furnace not working. A service repair man came to our home on 3/14/16 and said that the ignitor was bad. Several days went by, and finally the man came over to replace the ignitor on 3/23/16. When he did this, the whole circuit board blew, and he told us that he would put in an emergency order. Days went by and I did not hear anything. After spending HOURS on the phone (on hold, and transferred numerous times, hung up on numerous times) they finally turned our claim over to another company, A1 Service Specialists out of Sedaila, Missouri. He came out promptly for the diagnosis. Now the repair man has not been able to get a hold of anyone at HSA because the phone line is always busy and he is on hold for a very very long time, and there is no email address for him to send the repair request to. So it has been almost 2 months and we have no heat and air conditioning. Please help!Desired Settlement: Get a hold of the repair man at A1 Service Specialist in Sedalia MO , approve the parts order so he can fix our ac/furnace! His number is [redacted]7

Business

Response:

HSA apologizes for the delay in the claim process. A Supervisor will assign someone to contact the vendor to obtain the diagnosis on the claim.

This company is impossible to deal with. They do not provide service but will spend hours at a time arguing with you as to why they will not provide service and it does not matter whether you are speaking with an agent or a supervisor. They just keep saying "NO" over and over in different ways. If you experience a service issue and call on a Friday morning, plan on not getting any service until the following Tuesday and if your a/c goes out in the very humid Washington, DC area, it doesn't matter, because as I was told: "people lived without a/c in the 1900's and it was fine, so you can too."

I purchased a warranty with HSA. When I went to file a claim they told me I did not have a contract with them. I paid for two claims out of my own pocket because of this. One year later they called and asked me to renew my policy. I explained that I was told I did not have a policy. They responded with: you do, call us back and file your claim. When I did (two weeks later) they said sorry, your policy is expired and we can not fill your claim. No one told me I had to file it before the deadline, I had called multiple times to find a solution before it expired. They dragged their feet and the contract expired. When I called customer service I was treated rudely. I would never recommend this company to anyone.

I am an HSA customer- have been working to resolve an HVAC claim for 7 weeks. Two days ago, the temperature was 92 degrees in my bedrooms. The company took 4 weeks to first resolve replacing my condensing unit. However, 3 weeks since that time, and still not working!
I've made at last count, 12 calls to HSA, since I opened my claim 7 weeks ago when my upstairs HVAC unit would not cool the upstairs. Tonight, I waited for 2 hrs and 6 mins before the line was disconnected. I called 3 times to follow up after the disconnect and at 10:06PM the wait was 12 other people ahead of me. No option to help me and no supervisors available for escalation per the people on the phone.
[redacted], has not responded to my post on his Facebook page. I have since escalated to, who I Believe to be the owner of HSA, CNA, (though I could be incorrect and will revoke my commentary against CNA if incorrect or since divested) - regardless- No one has provided any possible resolution to the problem.
I'm starting to be concerned that this company has less than the best of intentions.

This HSA Home Warranty is so disappointing. We had the old home owner buy it just in case of any issues after we moved in. I was denied on a roof claim because that was optional, that would have been nice to know. Anytime I call I'm on the phone for at least 45 minutes. My current claim was initially denied because they said it was a pre-existing issues. Isn't everything pre-existing when you buy a used home? After arguing on the phone I had to send them my entire inspection to prove it said it was functional at the time we bought the house. Then they said they would cover it and they contacted the furnace service company. After a week I called the furnace company who said they had not been contacted. I am now on hold with HSA to find out why they haven't contacted them yet. It's been 45 on hold and I'm about to hang up cause I don't have time for this right now. Look elsewhere if you are wanting to buy a home warranty plan.

Review: HSA agreed to have a service person come reevaluate a denied claim and did not send them. They also did not answers calls, left me on hold for hours.

I called and reported a claim that duct work had separated inside the wall going to a second floor bedroom. They sent a service person out 6/1/150that looked in my basement for about 5 minutes and then collected my $75 deductible and left.

A few days later I received an email that said the claim is not covered because the duct work separated from abuse or misconduct. I called HSA and waited over 1 hour to talk to someone. I explained that it could not possibly be abuse or misconduct because it is inside the wall and we couldn't reach it (obviously, or we would have put it back together) the representative agreed and talked to a supervisor and then informed me that they would send the vendor back out to say how exactly the duct work detached. The vendor never called so I called them and they said HSA never contacted them. I called HSA and was on hold 3 times for over an hour each time. I called other departments trying to talk to an actual person and still was unable to be connected to "the right" department. People even went as far as telling me that they are training people and hiring people to take calls!? In my frustration I told a young woman to cancel my account until I could talk to someone and get my problem resolved. She canceled my account and hung up with me in about 3 minDesired Settlement: I want HSA to refund me the money I paid them to renew my contract starting May 23, 2015 and a refund for the deductible I paid for no reason at all since they did not do what they said they would. (send the vender back to describe the failure

Business

Response:

The ductwork did not fail due to normal wear and tear and the claim was denied. HSA did cancel the renewal for the homeowner and the $51 payment will be credited to the credit card that it was taken from.

Consumer

Response:

On Tue, Jun 30, 2015 at 8:35 AM, [redacted] wrote:Dear [redacted],

Review: Contacted HSA for a leak in ceiling. They had me contact FPF plumbing, but this company could not get there as soon as I needed someone to stop the leak. FPF suggested I call someone else. I called a plumber and was charged $125 for the plumber to tell me it was a a/c problem. I called a/c repair and was charged $89 to unstop a drain line which was causing the leak.Desired Settlement: I would like HSA to reimburse me less $75 for what I paid to fix the leak in my ceiling which was under warranty. I had a previous leak from a plumbing problem which they DID fix to my satisfaction so I know the repair should be covered under my contract at the time.

Business

Response:

The claim is denied due to the failure being caused by a cleaning issue. The a/c condensate line was ran into the p-trap and the p-trap was clogged. The vendor recommended cleaning to the p-trap and this re-run the condensate line. Theis is not a coverable service under the HSA contract.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was approved to get a reimbursement back towards a new dishwasher we purchased. Per our warranty it was covered and we were to get somewhere around $355 back to us. We have still not received our money and it has been over 6 weeks.Desired Settlement: I wish to get the money due me from HSA. I did everything on my part and they have yet to refund us the money due us. When I call and ask can you tell me when the money will be sent the response I got was "I can't tell you that ma'am!

Business

Response:

After further review CIL was processed on 4/18/16 and check was mailed out on 4/26/16. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We did get our check in the mail Friday afternoon. I am glad we have it but still think it is unacceptable how long it took and this needs to be known to others. This was not our only.issue with this company either

Regards,

Review: Moved into a new home and purchased the top level home owners warranty that covered unknown pre-existing conditions, failures dues to lack of maintenance, failures due to rust & corrosion, etc, etc. Upon moving into the house we found that the hot water heater that services the main level was not working and from the looks of the exterior of the hot water heater never would have thought there was anything wrong with the until. HSA denied the claim on the first phone call based on pre-existing condition prior to moving into the new home when on the front of their brochure spells out that it covers unknown pre-existing conditions. When we argued that successfully, they stated that the unit must have been rusty and again we noted that the contract and major bullet points on the front of the brochure spells our specifically...any failures due to rust and corrosion. We were told by the HSA agent that we needed to open the hot water heater prior to buying the home to look for faulty upper elements and a faulty lower unit. I am not an plumber or HVAC person and wouldn't know a faulty hot water heater from a good one even if I tore the entire unit apart. Photo's of the exterior of the unit were sent to the service supervisor at HSA and an explanation of our contract to buy the house noting that the main level master bedroom shower head (which is where I checked for how the unit functioned for pressure as well as hot water) and immediately walked upstairs to see if the showers there worked, which they did and had hot water. Upon closing, we were assured by the agent that the repair to the master shower was completed and did not learn of the issue with the hot water heater until after closing and moving in that same evening. HSA was contact immediately and was told a technician would be there Monday morning, to whom we had to pay our $100.00 deductible for a $330.00 total repair bill.Desired Settlement: HSA needs to either stand up and do the right thing here in repairing the hot water heater with a new upper element and lower thermostat of refund our poli9cy to the tune of $745.00.

Business

Response:

This claim denial was overturned before the customer contacted the Revdex.com. A supervisor contacted the customer to advise of this.

Review: We called a plumber to assess a smell that was coming from the exposed sewage line that connects to the main sewage line that runs out of the house. The technician determined that part of the line was back pitched causing some water/sewage to stay in the line. He recommended rerouting the sewage line and couple other lines so that components leave the pipe in the correct manner. Originally the claim was denied because the plumber said it was due to incorrect installation, not wear and tear, which isn't what he said at all. He specifically said the line was back pitched probably due to wear and tear. She kept probing him as though she was looking for him to answer incorrectly. She asked if the line was in concrete or below concrete and the tech. said he wouldn't be able to tell that until he broke up the concrete. I didn't feel right about that claim, so I called back two more times. Both, reps. told me they would call the technician, I gave them the number and to find out yesterday no one called. I then called yesterday and talked to a supervisor. Again the probing for wrong answers ensued. Eventually, after asking round about questions for about a half hour and asked specifically what the supervisor was looking for. He again asked the plumber if it was in concrete or in dirt below the concrete, which was already noted (I don't see the need to ask again) and again he said he wouldn't be able tell without breaking the concrete. The main determination (this time) was asking what he felt could have caused the backpitch. The plumber after being interrogated for twenty minutes, mentioned a few, tree roots, soil. But then later stated that it could have been a number of items such as NORMAL WEAR AND TEAR or hard water, ect, because the house is about 100 yrs. old. But because he said it was roots or soil at one point, the supervisor hung on to this and declined it. The bottom line though is that no one will be able to diagnose the cause of it until they break up the concrete and look at the actual pipe. I feel the people of has probe and probe until the get the wrong answer they want to hear. And when they get some statement, even if it's not the whole statement, they cling onto it regardless. As if not one of them has ever said something and then gone back and retracted their statement because they were under pressure and didn't get to say what they really wanted to say. I believe this should be covered. The cost was approximately $4200, and I would like coverage or reimbursement for it.Desired Settlement: coverage or reimbursement for repairs

Business

Response:

The homeowner called back and conferenced the plumber in with a HSA Service Support Specialist, because he felt the diagnosis of improper installation was incorrect when the technician called in the first time. HSA asked the technician to clarify what caused the failure. The plumber stated that tree roots or shifting of soil caused this backpitching of the line. HSA asked the plumber if anything else could cause the backpitching of the line other than tree roots or soil movement and the technician stated nothing that he could think of. HSA advised that the claim would have been denied because the contract does not cover for tree roots or shifting of soil, because this is not normal wear and tear. Once the claim was denied, technician recanted his diagnosis stating that it was normal wear and tear. HSA requested a second opinion from an afiliated vendor since the homeowner's vendor recanted the diagnosis after the claim was denied. The homeowner stated that he will call HSA back to let him know his decision. At this time, the claim stands as denied.

Consumer

Response:

Review: I purchased a home warranty from HSA Home Warranty for $470 when I purchased my home in June 2013. Recently, I had noticed a problem with my water heater, where a blue goo was leaking from the water heater pipe and I reviewed my warranty and confirmed that Water Heater Piping was covered. I called the HSA hotline in May 2014 to report the issue and they confirmed that water heater piping was covered and that they would send out a repairman. The repairman from [redacted] came the following day. However, he and the HSA representative I spoke with ([redacted]) claimed that the leak was due to faulty installation, even though I noted that the water heater was installed 6 years ago and there had been no prior problems during that period. I disagreed with their assessment and pointed out that the contract clearly stated water heater piping was covered (period), but they simply said they did not agree and they rejected my claim and I was forced to pay $260.00 out of pocket to fix the leaking pipe. I can only imagine how many other unsuspecting home owners have been similarly defrauded by this company and their deceptive practices related to finding ways to not honor commitments they have made. Moreover, when I indicated that I would like a refund to settle the issue fairly, [redacted] simply said there was nothing he could do. End of Story. I'm sure they figure most customers will just stop fighting, pay the bill, and allow HSA Home Warranty to pocket the money.Desired Settlement: I would like HSA Home Warranty to reimburse me in cash or check for the $260.00 that I was forced to pay to fix the damaged pipe that should have been covered by my warranty. I would also like them to amend their warranty contract language to clearly state what items are and are not covered, so that other unsuspecting customers are not tricked into thinking that the warranty they purchased provides them with real protection for their home when it fact it does not.

Business

Response:

The HSA contract for this property was never paid at closing time and is not in force. HSA made an error in setting up the claim for dispatch and due to that error, HSA will be refunding the homeowner the $100 deductible. The refund check to homeowner is set to be mailed out today. In response to contract language, the contract clearly states what is covered and not covered. HSA can not guarantee coverage until we have a diagnosis of the failure from the technician.