Home Security of America, Inc.

Review: A technician from AMA Air has been to my rental unit three times to diagnose an air conditioning problem. On the first trip the technician replaced a part that is not specified on the receipt that he left. The air conditioner continued to fail to cool below 80 degrees so I recalled HSA for AMA air to come back and the same technician came back for the second trip. This time he added 2 pounds of refrigerant to the unit. When the technician left, he forgot to take ALL of this tools and had to call back to retrieve them. This should have been a red flag that there was something wrong with the technician. The air conditioner continued to fail to cool below 80 degrees so I called AMA a third time to have a technician come back out. This time they sent a different person than had been there for the previous two trips. This technician claimed that the air conditioner was working fine and the ducts needed to be cleaned. Since the last visit I have had 2 other companies look at the AC and both recommend that the internal and external units be replaced as the coils that AMA suggested to be cleaned are old and worn out and are not the source of the unit failing to cool. The technicians from the other companies also advised that cleaning the ducts will only increase air quality but will not impact the functioning of the AC unit. I have called HSA twice in an attempt to speak to a supervisor and resolve this matter. Despite the message stating they will call back within 24 hours, no one has returned my call 48 hours later. When I called today, I was told that they will call back within 24 business hours!!! What is 24 business hours? 3 days? The AC has been malfunctioning since June 22, 2015 and the occupant of the residence recently had open heart surgery and has to take up residence elsewhere because he can't tolerate the extreme heat.Desired Settlement: Replace the AC unit including the wall mount portion that seems to be the source of the problem as confirmed by 2 Revdex.com certified AC companies.

Business

Response:

HSA is dispatching a different vendor for a second opinion and waiving the deductible on the service call. If the homeowner does not hear from Ice Cube Air, please call them directly at ###-###-#### to schedule the service call.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This is the actual letter I faxed to the company cancelling our service:
To whom it may concern,
We have had a home warranty with HAS Home Warranty company since 2012. Initially we found it great. However we had not used your service since 2012.
We submitted a claim on June 25, for an Alarm System electrical problem we were having. Following the guidelines we had in the past and per the claim instructions we contacted a certified repair company to fix the issue. While the technician was in our home, we called to speak to a claims agent for verification, on June 30th. Unfortunately, after 1 hour and 20 minutes on hold, I had to hang up the phone, and the technician had to leave, thus not fixing our issue since we did not have verification. I called back several times that day, as well as periodically over the next several weeks trying to speak with SOMEONE, whether they be a claims again or likewise. We have NEVER been able to get an agent or a live person on the phone…we simply stay on hold for 20-30 minutes.
Since we cannot get a person to verify our claim, nor speak to anyone at all, we consider this a violation of our contract with you and are therefore cancelling our service. We have placed a block on our credit agency as well as credit card account to stop you from being able to bill for your non-existent service. We have also contacted the Revdex.com to file a complaint.
Please consider this matter and contract closed.

Review: Have repeatedly called regarding a sewer issue in my home. A plumber was sent to diagnosis problem. He asked a few questions, did nothing else, took the 75.00 fee, and I never heard from him again. I have called the plumber multiple times and HSC and they have not returned calls. When I did last speak to HSA had to wait one hour and twenty minutes on hold. I spoke to 2 different people. They stated I needed and air conditioning company ?? I explained it was a sewer odor issue and that I had an independent Plumber stop by to fix my reverse osmosis and he said home needed smoke diagnosis. The last gentleman a supervisor said he would check in to it and return my call. and they never called me back that was 2 days ago. I tried calling HSA today, one hour on phone with mutiple transfers and no plumber, but still bad odor at my home after 3 and a half weeks and less 75.00 fee for nothing. Very frustrated.Desired Settlement: A plumbing contractor to actually diagnosis and fix my sewer problem

Business

Response:

HSA does apologize for the long hold times in our peak times. HSA has received the diagnosis from the plumber whom stated they did not find any plumbing issues within the home and nothing leaking as everything is sealed. The plumber did recommend a smoke test to be done by a licensed HVAC contractor. HSA has also spoken to the customer and has set up a 2nd opinion claim to obtain an alternate diagnosis. HSA has also advised the customer today 12/02/2015 that if no coverage were to be offered or any failures found that they would owe another deductible.

Review: As I now review the other complaints against this company, over 275 in the past 12 months and over 400 in the past 3 years, I see that my outrage is largely the same as most of the other complaints I have read. This company is a home warranty company that readily takes the yearly premium from customers but fails to operate in a reasonable and ethical manner. HSA provides a phone contact number that is rarely answered when a call is made. If it is answered the hold time is frequently 45-60 minutes, so they seem to be hoping that the caller gets tired of waiting and so hangs up. On the one occasion when I was able to get through, I heard the HSA representative say "one moment" and place the call on hold, but no one ever picked up to respond. This is not just horrendous customer service, this is horrendous business practice. The present problem is that I have a faulty furnace which is to be replaced under the existing warranty. The claim has been approved (by a letter through regular mail) for furnace replacement but that was over 2 weeks ago and I have heard nothing further. There is no response to the most recent query by email and, of course, a phone call to the company goes unanswered as described above. I do not understand how a business is allowed to continue in this fashion when so many complaints persist and recur again and again.Desired Settlement: I wish to speak to an appropriate HSA representative about the replacement of the faulty furnace. The person must be someone who has the power to solve this issue and then it must be resolved promptly. I wish to be provided the model and serial number of the furnace unit they are planning to install so that I can evaluate it before installation. I also need to have an installation date so that I can arrange to be at home. Lastly, I would like to know from the Revdex.com what would be the next step in the course of this complaint if this letter fails to provide resolution.

Business

Response:

HSA apologizes for the long hold times the homeowner has experienced. HSA called the homeowner to have the non-covered charges approved on 10.29.15 and left a message to call back. An associate will be contacting the homeowner to discuss shortly.

Consumer

Response:

Review: HSA has had a repair person out to look at our stove on 5 different occasions. The repair company has replaced the circuit board, temperature sensors, disconnected the temperature probe by cutting the wires, and now has to replace the switches for the burns. The oven has continued to have problems such as being 200 degrees off according to their repair company, the broiler not working on high, burners working intermittently, and error messages on the oven. Their service company has missed 1 appointment and is now stating that they have to reschedule the appointment for this Friday after my wife has already taken off from work. The first issues was filled in May of last year and we are assured each time that they have it figured out this time yet come up with a completely different part to fix and no good explanation as to why these problems continue to occur. I feel like they are attempting to stall until the home warranty expires so they don't have to replace the oven.Desired Settlement: Replace the stove

Business

Response:

A supervisor is reviewing the claim and will be contacting the homeowner.

Consumer

Response:

Review: I've had repeated problems with an air conditioning system in my home. Each time I have called HSA to obtain approval for repairs I've been placed on hold - always for at least an hour and today for over two hours. This is unacceptable. To top in off, at the end of an over two-hour hold I was disconnected by HSA who never answered the phone at all. It appears the company is trying to avoid having to fulfill the terms of my contract by simply refusing to answer their phone.Desired Settlement: Call [redacted] to authorize repairs as you are required to do by contract. Their technician has already completed the diagnosis and neither he or I have been able to reach you despite repeated, extended holds on our calls.

Business

Response:

HSA will contact the vendor for the information needed and will contact the homeowner with status.

Review: We processed a claim through HSA for our refrigerator. HSA offered to give us a buy-out of $675 or pay to repair the appliance. We opted to have the refrigerator repaired because we knew the cost would be greater than $675. We had to have a repair company approved because the part wasn't available otherwise. After the repair man quoted us a price of $900 we again called HSA to ensure we would be reimbursed the full amount, minus the $100 deductible. We were promised over the phone that we would indeed get the full reimbursement. We went ahead with the repair and we're told to send in the invoice of the repair for reimbursement - which we did. We later received a check in the mail for $675. When we called to clarify why the amount was less than the amount promised we were told that we had agreed to the buy out of $675. I reiterated that that was untrue and we had agreed to have the part repaired and sent in the invoice. I was then told that it was $675 because of a $150 coolant collection fee. First, it cannot be $675 because of the fee AND because I agreed to a buy-out; their story changed. Secondly, we were never told of any $150 fee and it was not listed on the repair invoice we sent in. This unethical practice is paramount to theft from consumers who are already paying for a service. We abided by all the stipulations and waited over a week to get the repair.Desired Settlement: $125 check for the amount promised. The $675 check plus the $125 additional funds for a total reimbursement of $800.

Business

Response:

The HSA contract does not cover coolant evacuation and recovery, so that cost would be the homeowner's responsibility. Mrs. homeowner was advised that the $150.00 for the coolant evacuation and recovery would be their responsibility and they have the $100.00 deductible. The cost of the repair was $925.00 minus $250.00 ($150.00 for the coolant evacuation and recovery and the $100.00 deductible) equals $675.00. The homeowner was advised that the cash out amount was $675.00.

HORRIBLE HORRIBLE HORRIBLE company to deal with. Besides waiting on hold for 4 hours over 3 phone calls, we were directed to one of their electrical contactors. After a brief 2 minute phone call with this contractor I determined that they were not qualified to change a light bulb and I refused to have them come out to my home. This company had my address wrong in their system and so the copy of the contract that they refer to was never received. Be very afraid of this company. It is not worth paying the money for the home warranty. You can have an electrician come to your home 10 times and replaced 10 outlets and still have money left in your pockets. COMPLETE WASTE OF MONEY as I found out. The list of items that is covered is very very short and the contractors doing the work are bottom feeders that can't get actual customers.

Review: We are senior and Las Vegas has been over 100 degrees all summer. Our AC broke, HSA sent out a repairman a week ago. Said we needed new compressor and condenser. We have HSA home warranty and expected it to be fixed in timely manner. I got a bad cold and feel awful, being sick without any AC. Every time I call HSA, no one answers the phone, and I am on hold over an hour. I don't know what their problem is, but it is not a way to stay in business. After an hour today, a girl answered and said it would probably be a few more days. She didn't sound very convincing and we would like to know if our parts for the TRANE AC are really on their way. It is hard to believe people who keep putting you off. Please find out what is going on with this HSA. I have lost respect for this company. But our policy is paid for and they are obligated to serve us.Desired Settlement: Please contact HSA and make sure they are getting the parts for us, and will replace them in our AC in a couple days, as she said on the phone. This has been a nightmare. Thank you for your help.

Linda and RAlph Liberty

Business

Response:

HSA confirmed with the distributor as of 9/14/15, the unit was shipped to the vendor. Once the vendor receives the unit, they will call the homeowner to schedule the repair.

Review: HSA home warranty has provided inadequate service in replacing my air conditioner.

I bought my home April24, 2013. Early in the season the AC unit failed. They charged me a $100 deductible to put freon in the unit and get it running again. However, it never cooled adequately. When my home air conditioner completely failed again in early July 2013, I paid another $100 deductible. The compressor was found to be cracked, and I was without air conditioning for two weeks before HSA finally got it replaced. They spent days searching for a replacement part which they never located. They finally contracted with a HVAC company to try to find the part. The end result was a two week process before I had AC in my home again. I shortened the process slightly by paying an extra $450 to replace the entire outside unit which was available for installation immediately, instead of waiting an additional 3-4 days for them to order a replacement compressor. In this lengthy 2 week process I had to make numerous calls to HSA. Every single time I was on hold for 15 - 20 minutes before speaking to a representative. Now, today my air conditioner is not working again. I called HSA and was told that I would receive a call in 2 days (Monday) from the company that they contracted with to replace the unit in July. So in 2 days I expect to get a call to set up an appointment which will hopefully take place sometime next week. When I asked to have someone come today, they said they don't cover the overtime expense for a Saturday visit. The very poor customer service from HSA Home Warranty has been a terrible disappointment. I thought the home warranty was a benefit when I bought my home.Desired Settlement: I would like improved customer service. I would also like a refund of at least a portion of the total $650 invested in the AC unit. I felt I had to pay the additional $450 for the air conditioner in order to get the AC functioning more quickly after being without for so long. I don't think it is right that I also had to pay two $100 deductibles within a two month period.

Business

Response:

HSA does apologize for any inconvenience that you have experienced concerning your recent air conditioning claim. The $425 are charges that are not covered under your HSA warranty, which include coolant evacuation & recovery, installation modifications, and disposal fee. Due to the delays with the claim, HSA is reimbursing one of the $100 deductibles that was paid. An authorization associate will be contacting you shortly to discuss to the refund.

We received a 1 year HSA home warranty with our house purchase, and after a month in the house, our gas furnace failed on a Saturday. After looking through the policy docs, I called HSA to schedule an appointment to have a contractor come out to fix the furnace since it was specified in the policy docs. The recorded voice told me that a contractor would be contacting me shortly. After waiting for 3 hours with no contractor and temperatures in the house falling, I contacted HSA again and asked the computer voice to speak with customer service. After waiting on hold for ten minutes ("Your call is very important to us" indeed!), I gave up and contacted the contractor's number whereupon I was told that HSA had never contacted them. I passed my information along and asked the contractor to get in touch with me--and he did, only to let me know that HSA only covers claims for work done during normal business hours. While I understand that off-hour pricing for furnace repair is significantly higher, and that such an approach might work for an errant dishwasher or microwave oven, THEY'RE A WARRANTY SERVICE and when temperatures are expected to be below freezing for the next two days without heat, it makes it very extraordinarily difficult/uncomfortable to wait until Monday. Very disappointed with their service and their ability to quickly correct home problems, particularly ones that are time sensitive.

Upon purchase of our house, we received a home warranty as part f the purchase of the house. Three months (August 2015)after purchasing the house, the Air Conditioner failed due to a freon leak in the cooling system. A claim was made with HSA and we were told a contractor was dispatched to repair the system. No contractor showed up or called the first day. We attempted to contact the contractor and were required to leave a message. We received no response back. On the second day, attempted to contact contractor no response. Called HSA and end up cancelling the claim. We called another contractor who showed up in less than four hours and filled the system with Freon. This spring, April 2016, the system was once again empty of freon and we ended up replacing the AC system. We used the same contractor. Upon attempting to file a claim we were informed HSA no longer allows claims from contractors not on their list.

Eight months ago my wife and I puchased our first home. The home was old, the heating/cooling system and hot water tank were relatively old so we opted to puchase a home warranty. The home was purchased through [redacted] who offered the warranty from HSA.

This past Sunday I noticed some standing water in my basement and after some investigation found that the hot water heater was leaking. After cleaining up the water I called HSA and filed a claim. A plumber was dispatched and was to call me Monday morning. Monday afternoon came and I had not heard from the plumber (I called them two times) so I called HSA again. A second plumber was dispatched. As of Tuesday morning I had not heard from the second plumber so I called them. The plumber said he was aware of my claim and that he would be out the next morning. The plumber also forwarned me that HSA typically does not cover all of the costs associated with a new hot water heater install.

The plumber showed up on Wendesday morning and diagnosed the situation. He contacted HSA who then contacted me with the "uncovered charges" which I had to approve. Although I thought the costs were high I approved the charges.

The plumber quickly replaced the hot water heater. I felt the plumber was professional and did a fine job.

Overall I was happy with the service and certainly happy I had the insurance in place. Although I did have to pay some out of pocket (including the deductible) it was likely 1/2 or 1/3 of the cost without a warranty.

If I had any negative comments about HSA they would be that the hold times to report and check on a claim by phone are too long. I wated a minimum 15 minutes to talk to someone.

I also caution anyone considering an HSA warranty to read the contract prior to puchasing. All of the costs associated with repair/replacement of any unit will likely not be covered. In my case the hot water heater and labor were covered, but the copper pipe, valves, flue pipe, and pavers for the tank.

Review: in August of 2015 I renewed a home warranty with HSA. In November I had issues relating to the furnace in the home and contacted them immediately to have someone look at the furnace. I spent numerous phone calls contacting them for repair information and finally two weeks after the initial request they denied the coverage and stated the part was recalled by the manufacturer. The manufacturer (Carrier) replaced necessary parts on the recall. Carrier noted that the motor has bad bearings and stated it needs to be replaced or it will take the secondary furnace again. I contacted HSA again paid again for a service technican to come and look at the furnace. The technician noted that he could not look at the bearings on the bad motor because they are encased in the motor and it could not be taken apart. Noted that it was making noise. On December 29th I received a letter from HSA via email that my repair was approved. I did not hear from the contractor a week passed and I called the contractor to find out when they were coming for repair and I then got a message from HSA stating that is was not covered or would be repaired. I have requested a full refund for the remaining balance of my home warranty 8 months as I no longer want to continue coverage with them and they are refusing saying that they do not have to refund me.Desired Settlement: refund of 8 months of unused warranty

Business

Response:

After review of the customers heating claims HSA did deny coverage for the failure with the heat exchanger. The customers unit is a Carrier and the failure with the secondary heat exchanger is under a class action law suit due to manufacturers defected parts. The customer would need to contact Carrier at 1 -800 - Carrier for further assistance of what Carrier can offer the customer for resolution. Typically dud to certain models Carrier offers the customer a replacement model that they would have to purchase and then pay for the furnace and labor to install the new unit. The customer did have another failure with the unit, a draft induce motor that had failed due to normal wear and tear and HSA did approve for that repair but since the heat exchanger is non replaceable and the entire unit would need to be replaced, the customer may use the allowable approved amount to be reimbursed against the purchase of a new furnace thru Carrier.

HSA would need a copy of a paid receipt submitted to HSA in a PDF format in order to process refund in the amount of $ 418.00. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have reported two claims with this company in last couple months and on both occasions they did not have a service provider in a highly populated area like Boston. Their call center is awful, in the last 2 days alone I have spent more than 6 hours on hold trying to speak to someone. When someone picks up they don't have an answer and you get transferred and put on hold again.

1. I had a rook leak - they could not find a provider and left me to find a provider on my own which I am still trying to find even after more than a month.

2. My air conditioning broke down and I submitted an online claim the same day on 08/16. Online submission process told me to find a service provider on my own and the technician should call this company to get authorization of repair charges. I have been trying to call this company for last 2 days and have spent more than 6 hours trying to speak to someone. I finally found a service provider who agreed to take a look two days after the AC broke down in this 90 degree heat with 2 little kids. I cannot afford to have the technician on hold for an hour trying to get repair authorization from this company and pay him by the hour. This is absolutely ridiculous and not acceptable.

If this company does not have providers in the MA area then they should just refund my warranty money. Otherwise they need to start sending providers within one business day and deal with them directly about any pre-authorizations.

Their process discourages any claim activity. Why would I want to deal with all this non-sense.Desired Settlement: I am requesting a full refund on my warranty as they have not been able to find basic service providers like roof repair and AC repair technician and with a full time job of my own I do not have time to sit and wait on their phone line for hours to talk to somebody and get pre-authorization.

Business

Response:

HSA will contact the homeowner to obtain the vendor information and call them directly to get the diagnosis of the failure to determine coverage.

Review: Our oven/microwave combo built into drywall went out. HSA offered the cheapest replacement they could find or the equivalent cash out amount, I was told they were sending me the information to review the dimensions before accepting because if they sent that oven and it didn't fit, there would be a large restocking fee. I reviewed what they sent, the oven was almost 27" deep. The wall the oven is in is only 27" deep and there are some drain pipes behind the oven from the bathroom upstairs. I talked to them again and advised the oven was too deep and I needed an oven that was 25" or less deep. They insisted that there wasn't one available so I either needed to accept the oven they were offering or take the cash out amount, they refused to find an oven that would fit. I found several ovens that would fit and provided the information to them. They still said they were standing by what they originally offered. I left a message on the supervisor line and have not received a call back.Desired Settlement: I want the full amount for the oven I have to find and replace on my own since they refuse to research for an oven that will fit the space I have.

Business

Response:

HSA did email the homeowner with the information they requested on 8/12/15 and followed the contract. Per the terms and conditions of the contract as stated on page 3, number 2. Customer Service: Unless specifically identified elsewhere in this contract, replacement shall be with systems comparable in features, capacity and efficiency; HSA is not responsible for matching dimensions, color or brand. The use of non original manufacturer “Component Parts”, including rebuilt or refurbished parts, is permitted in making repairs under this contract. We will use original manufacturer “Component Parts” when non-original manufacturer “Component Parts” are unavailable. HSA reserves the right to obtain additional opinions at our expense. HSA reserves the right to offer cash in lieu of repair or replacement based on what HSA can expect to pay to repair the failure (parts and labor); this amount may be less than retail or less than your actual cost. The homeowner took the cash out option and has already paid out to the homeowner on 8/17/15.

Business

Response:

HSA's offer of $1353.36 would stand as per the terms and conditions of the contract, on page 3,section Customer Service: HSA is not responsible for matching dimensions, color or brand. The use of non original manufacturer “Component Parts”, including rebuilt or refurbished parts, is permitted in making repairs under this contract. We will use original manufacturer “Component Parts” when non-original manufacturer “Component Parts” are unavailable. HSA reserves the right to obtain additional opinions at our expense. HSA reserves the right to offer cash in lieu of repair or replacement based on what HSA can expect to pay to repair the failure (parts and labor); this amount may be less than retail or less than your actual cost. HSA considers this matter closed.

Consumer

Response:

I have a repugnant smell when the heat is on. Called HSA and promptly had a service technician from Thermal Tech the next day. However, the technician walked in the door unaware of what he was there for asking: "you have no heat?" I explained my problem and other signs that could be related to the issue such as: greasy substance on my wall and overheat in the upper level. He looked at the 2 heating units and asked me which one controls what floor and got upset when I told him I had no idea and he is better fit to determine that...long bad experience short, the guy told me he has:" never seen such smelling issue and couldn't walk inside the duct to find the problem." While I planned on calling HSA to report the unprofessional service that I received, I got a call from the claim department denying the "duct service" that I needed to fix my problems and there was no issue in the lower level unit. That's when I tried to explain to HSA my experience and provide feedback on what the technician reported. (Again, the guy didn't even find out which unit controlled what floor. How did he report there wasn't any issue in the lower level?) Shockingly and literally, the woman from HSA told me that she takes the technician's word and doesn't care about what I have to say about the service that I received. The only issue that was easy for the technician to find, since he was lazy and didn't diagnose the issueI have a repugnant smell when the heat is on. [redacted] While I planned on calling HSA to report the unprofessional service that I received, I got a call from the claim department denying the "duct service" that I needed to fix my problems and there was no issue in the lower level unit. That's when I tried to explain to HSA my experience and provide feedback on what the technician reported. (Again, the guy didn't even find out which unit controlled what floor. How did he report there wasn't any issue in the lower level.) Shockingly and literally, the woman from HSA told me that she takes the technician's word and doesn't care about what I have to say about the service that I received., was a burnt part in the heating board. That us something that HSA should cover, but did not. HSA's doesn't care at all about its customers and seems to use the crapiest providers.

Review: This company was called on November 4th to repair a dishwasher. I currently have a warranty policy with this company to provide service repairs to my appliances. It took them a week to get someone out to even look at it. The repair tech said he would order the parts and it would take a couple of days. It has been a week and still no call from their service company. I have talked with the customer service depart and their escalation department and still not repair guy.Desired Settlement: I would like either the dishwasher be repaired or replaced.

Business

Response:

HSA is currently reviewing the claim to determine if the unit is repairable or needed to be replaced. Once HSA receives the cost comparison, the homeowner will be contacted.

The company they sent out said they denied my claim but their website says it was approved and I would need to call them after waiting for 41 mins someone answered and then disconnected the call with out speaking

Review: HSA warranty has been paid faithfully by me via automated drafts. Recently in June of this year there was a blocked drain in my sink. I called the plumber to fix it because the leakage was draining on to my hard wood floors. It was discovered that the blockage was further down into my basement which required extensive work. It was completed with a charge of $395.00. After I informed HSA, they then called the company which confirmed the work and payment. I received notice that the going rate was $310. I never heard anything else as it takes 21 days for reimbursement. After that specified time, I called HSA. Despite speaking to the staff and the owner, they reported they had no record that I paid for the services. Again another call was made to determine the amount I paid. I then did a follow-up and spoke to [redacted] on August 19th. At that time the paid invoice was emailed to that representative. Fast forward to September 11th. I called yet again and spoke to Mr. [redacted] who reports that the email was not received. I was sent a copy of the email with the attachment documenting receipt of the invoice. He proceeds to call the plumbing company again asking for the price. Mr. [redacted] said that it would have cost $200 had it not been so deep. Mr. [redacted] now wants to offer me $200. The scheme is to continue to call the company repeatedly until they can get a lower price despite it not applying to my particular situation as Mr. [redacted] said. Now its been since July and I'm no closer in getting my claim and if I do, it will be $110 dollars less than what was originally documented in a letter from HSA.Desired Settlement: I would like to have my $310 sent to me immediately. I would also like to end my contract with them immediately. I will not renew and that would settle it. I will also not refer any of my colleagues or any other hospital staff to this company.

Business

Response:

The charges for routing from the roof vent pipe and installing a clean out in the basement are not covered under the HSA contract. HSA covered to route the line once the clean out was installed and HSA has issued a refund check for $200.00 that was mailed out on 9/19/14.

Business

Response:

HSA has reimbursed the homeowner the approvable costs per the terms and conditions of the contract and the $200 is that approvable amount. The amount the homeowner is asking for is the estimated retail cost not the actual cost of the repair.

Consumer

Response: