Home Security of America

HSA would like the homeowner to attach the receipts for the window a/c units for their review HSA is dispatching another vendor to diagnose the failure with no deductible due to the homeowner and they should be calling to schedule an appointment shortly If the homeowner does not here from US Services within a few hours, please call them directly at ###-###-#### Although the zip is different, they do service that area

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this company continues on lyingthey recently canceled my account and have refused to give me a refundhere re is copy of one of the emails they sent meDear [redacted] [redacted] , This email is confirmation that your Credit Card has been successfully charged.Please see the details of the transaction below:Contract Number: [redacted] Card Number: [redacted] Expiration Date: ***Reference #: [redacted] Amount: $52.87If you have any questions or concerns

**SEE ATTACHED DOCUMENTS**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The coverage under plumbing indicates that the warranty covers "pressure regulators" The pressure switch, pressure gauge and water tank are all devices that regulate the water pressure for the indoor plumbing If these items are not covered, please explain what the "pressure regulators" are referring to Regards, [redacted] ***

A supervisor will contact the homeowner to have a GE certified service provider out to the home for a second opinion on the range HSA will pay for the service call on the second opinion

HSA reached out to the vendor on 8/10/and left a message and direct line for the vendor to call back with the diagnosis Once HSA receives this information, the homeowner will be contacted

If the homeowner would like to have their own vendor out for a second opinion, they are welcome to do so and HSA will review their findings for potential coverage The technician would need to call HSA once they have a diagnosis, but before they do any repairs and speak to an authorization associate

January 19, Ms [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: Joel S***; Revdex.com Complaint ID No11932529; HSA Reference No [redacted] Dear MsJuedes: Home Security of America, Inc(“HSA”) is in receipt of your letter dated January 12, 2017, advising of the above referenced complaint The letter has been forwarded to me for review and response I have reviewed HSA’s records regarding MrS***’s water heater claim On November 22, 2016, MrS [redacted] placed the service request and HSA dispatched Carolina Plumbing Company to diagnose the problem with the water heater HSA found that Carolina Plumbing Company was scheduling service appointments outside of HSA’s guidelines and HSA should have transferred the service call to another HSA authorized service contractor HSA has no record of offering MrS [redacted] the opportunity to use the service contractor of his choosing to run the call and declined to reimburse the cost MrS [redacted] incurred to replace the water heater However, upon further review and in order to amicably resolve this matter HSA is reimbursing MrS [redacted] the HSA plan limit of $1,for the replacement of the water heater MrS [redacted] will receive the check in the amount of $1,in approximately ten to fourteen business daysHSA does apologize for MrS***’s frustration regarding the matter Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC Marcy Cody Customer & Regulatory Claim Resolution Specialist

The homeowner cancelled the contract on 11/3/and needs to sign the cancellation letter and return to HSA The refund will be processed once the signed cancellation letter is received

HSA is setting up a claim for a potential recall and will waive the deductible to find out what the failure with this heat pump The vendor will contact the homeowner to schedule the service call

According to the technician that HSA received the diagnosis from, the lineset was not welded properly,came apart and caused the leak The contract does not cover faulty workmanship and the last known repair was done in December by a non affiliated vendor The denial stands

HSA maintains it's stance on this claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAlthough I did receive a call from the dry wall company on Thursday March 9, I had to ask him that I call him back to schedule a time for him to come out due to his refusal to do any afternoon appointments He would not schedule anything past 1:pm on any day, which posed a problem and I needed to have a conversation with other family members to make this work I called him back Four times on Friday March only receiving his cell phone box, however the message said the mailbox was full and no more messages could be received I subsequently called him back twice on Monday March 13, and was able to leave voice mails both times without any response from him I have tried again today March to get in touch with him and have not heard back This issue is going on two months without resolution The only time HSA takes any action is when they receive a response from the Revdex.com The last letter from HSA stated they dispatched the Drywall Company, but only did so the day I received the response from the Revdex.com At this point: I need HSA to either force the Drywall Company to call me to make an appointment, or dispatch a reputable company out that will do the job If neither of these can be accomplished within the next business days, it is time for HSA to pay me the full amount allowed to complete the repair they have failed to provide There has been a foot by 16" hole in the entry way of my home for going on months This is completely unacceptable for any reasonable companyI am due to have company and this is not something that as a home owner and PAID for coverage that I should be consumed by for monthsI am getting tired of going back and forth with HSA and feel it is time for them to just perform the repairs they have agreed to in writing by contract [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

March 23, Ms [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: [redacted] A ***; Revdex.com Complaint ID No [redacted] ; HSA Plan No Dear Ms [redacted] : Home Security of America, Inc(“HSA”) is in receipt of your letter dated March 16, 2016, advising of the above referenced complaint The letter has been forwarded to me for review and response I have reviewed HSA’s records regarding Ms***’s water heater claim On February 20, 2017, Ms [redacted] placed the service request and HSA dispatched Service One Plumbing, LLC to diagnose the problem with the water heater On February 27, 2017, the technician reported to HSA that the water heater was leaking due to wear and tear HSA authorized the replacement of the water heater based on the terms of the HSA plan It appears that Ms***’s account was set to pay the $trade service call fee directly to HSA upon the diagnosis being reported by the HSA authorized service contractorHowever, on March 16, 2017, Service One Plumbing LLC advised HSA that their technician also collected the $trade service call fee from Ms***In order to resolve this matter HSA is refunding the $trade service call fee collected by HSA Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC [redacted] Customer & Regulatory Claim Resolution Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

October 28, [redacted] Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI RE: [redacted] ; HSA Plan No0001545411; Revdex.com Complaint Case No [redacted] Dear Ms [redacted] : Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint Your letter has been forwarded to me for review and response I have reviewed HSA’s records with regard to Ms [redacted] ’ complaint The customer’s warranty plan became effective on February 3, On February 20, 2016, service was requested for the septic system Section E-of the warranty plan states that coverage of the septic system includes operational failures occurring more than thirty days after the inspection date of the buyer’s coverage As the failure of the septic system occurred less than thirty days after the inception date of Ms [redacted] ’ warranty plan, I find that coverage to repair the septic system was rightfully denied With regard to the cancelation of the warranty plan, HSA agrees to cancel the warranty plan if the customer requests to do so Although not liable to do so, the warranty plan would be cancelled on a cost per day basis An administration fee may also be deducted If Ms [redacted] elects to cancel the warranty plan, she should notify me so that cancellation can be processed Thank you for your consideration Sincerely, HOME SECURITY OF AMERICA, INC

The $deductible is due on the 8/3/claim that was filed as no failure was found by the technician The claim that was filed on 8/5/has been set up as a potential recall If an approved failure is found, then the deductible will be waived

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.If I had been able to get through to a customer service rep on 6/this could have been resolved I sat on hold for nearly an hour that time and finally had to give up because I had to go to bed I request that I reimbursed because they did not meet the terms of the contract I had with the This is the worst company I have ever dealt with and I will make sure I tell as many people as I can how bad they are [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]