Home Security of America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have resolved my issues with HSA and I am satisfied with the outcomeRegards, [redacted] ***

We have researched the statement that the homeowner has made regarding the reimbursement, the check sent to the homeowner for the garage door was signed by [redacted] and cashed on 3/16/The homeowner will also be mailed a copy of the cashed check for their own verification purposesTo Revdex.com- HSA Considers this matter closed

The homeowner has the base coverage which does not include the code upgrades and installation modifications If the star upgrade was purchased, that would have helped with those charges The base warranty covers the equipment and standard labor The non-covered charges are for the code upgrades and installation modifications for $and that would stand HSA apologizes for the long hold times the homeowner experienced If the homeowner would like to cancel his warranty, they would need sent in a written request to cancel and that can be sent to [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are working with the customer towards a resolution on thisIf there are further issues with Zoom, we will get another company out asapThis should not be an issueI also would like to apologize for the difficulty you've experienced with this thus far

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11930653, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I completely disagree with their version of the situationA-Plumbing did not turn down the jobThe were the first company to come out to evaluate the situation and completed the workThey caused a second leak then AAA Plumbing came out and repaired the second leak after I refused to let A-plumbing back in my house due to the workers disrespect of my house and myselfHSA Emergency policy was not covered in their response.This was an heating issue and I feel that this situation shoud have been considered and emergency seeing that I live in Ohio and it was degrees that weekend HSA should listen to their calls if they are recorded and they'll see how they talk to the customersIf proof is needed I have all of my receipts from each company an you should check American Home Shield to verify who did the work Regards, Angela C [redacted]

HSA apologizes for the customers experience and a Manager will be calling the customer In reference to the plumbing claims that HSA is not able to offer coverage as the failure is not located within the interior of the home per the terms and conditions of the contract The drain line routing was denied due to the pipe being broken under the concrete slab and the technician advised that he pulled mud backPer your contract Section E COVERED "COMPONENT PARTS", line "INTERIOR" PLUMBING SYSTEM - NOT COVERED: lines or parts lying within an unheated areaSince the pipes that are broke are under the your slab this is an unheated area and out side of the foundation of your home, therefore denied The roof drain pipe crackedPer the warranty, Section A COVERAGE, number 1-AAre located within the “Interior” of the main foundation of the home or attached or detached garage (except for the exterior well pump, septic system, condensing unit and pool/spa equipment)This pipe is not in the interior of your home therefore not covered

September 29, [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: Kristin [redacted] Revdex.com Complaint ID No 11709403; HSA Reference No [redacted] Dear [redacted] ***s: Home Security of America, Inc(“HSA”) is in receipt of your letter dated September 22, 2016, regarding the above referenced complaint HSA does apologize for MsK***’s frustration; however, please be advised that HSA’s letter dated September 21, 2016, accurately and correctly states our position regarding the repair of the improper installation of the air conditioning system Please be advised that the Star Upgrade coverage for the HSA plan has a limit of $for the repair of improper installationSection E-of MsK***’s HSA plan states that HSA will cover a defect or mechanical failure of a system that was not properly installed, modified and/or repaired, if the defect or mechanical failure would have otherwise been coveredIf the improper installation, modification or repair is a code violation, coverage will be limited to $aggregateCheck Number in the amount of $was released by HSA on September 27, for the repair of the improper installation on MsK***’s air conditioning system MsK [redacted] should receive this check in the next five business days and nothing further will be done by HSA regarding the matter Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC Marcy C [redacted] Customer & Regulatory Claim Resolution Specialist

As stated previously, HSA has allowed the vendor to work with manufacturer to order the part needed to complete the repair

HSA does apologize for the longer than usual hold times, but the $service call fee is due to the vendor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response does not address most of the issues brought upThey instead chose to only answer one issue the moldUnder their current operations the mold would have formed before any company scheduled a service call, and the plumber would have caused extensive damage accessing the leak knowing they would not be responsible for repairs to the structureThis is not detailed in the fliers given by the realtorsIt is instead referenced to look further for additional limitationsTo apologize but not offer to change the claim experience is a hallow uncompassionate responseStill each time I call them they leave you on hold for around one hour before anyone talks to youIt is a tactic used to reduce claimsInsurance companies often make the initial claim process slow to deter claimsNever are you offered any rapid responseWe are now negotiating another claim they are also refusing to repair correctly claiming limitations and making me wait an hour each time I callThe company has not answered my complaint completely and has chosen instead to skirt the issues presented with a vague apologyNot acceptable and very unprofessional Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A detailed receipt was faxed to HSA for the pool in MayCan they provide me with a contact and I will fax the receipt to them again Regards, [redacted] ***

The air conditioning claim was denied There was not a mechanical failure with a covered component part and the unit needed to be cleaned, which is not covered under the contract The homeowner cancelled the renewal of the contract on 8/17/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below HSA contacted me and said they would send another company out to check the unit out and that I would receive a call to set up the appointment No on called me and when I called them ( [redacted] ***) they said no one from HSA had contacted themIt has been Three days since I talked to a ** from HSA service Deptso I don't know what is going on [redacted]

The initial call where the claim was filed has been reviewed and the homeowner was advised if they use their choice of service provider, HSA would adjust the pricing to what the affiliated service provider would have charged for the same repair and the homeowner agreed to this The affiliated vendor could do the repairs for $ The deductible is $75.00, so the reimbursement would be $

March 16, [redacted] Revdex.com of WisconsinWGreenfield Ave.Milwaukee, WI RE: [redacted] & [redacted] ; HSA Plan No.***-***- [redacted] Revdex.com Complaint Case No [redacted] Dear Ms [redacted] : Home Security of America (“HSA”) is in receipt of your letter advising of the above referenced complaint Your letter has been forwarded to me for review and responseMy previous correspondence accurately stated the information in HSA’s records with regard to the furnace issue With regard to the clothes washer, Fort Appliance Service has reported to HSA that the actuator and wiring harness in the unit need to be replaced HSA has authorized the technician to order the necessary parts and complete this repair When Fort Appliance Service is in possession of the necessary parts, the company will contact Mrand Mrs [redacted] to schedule an appointment to complete the repair The customers may contact Fort Appliance Service at ###-###-#### to discuss status of the parts and scheduling A trade call fee is rightfully due from customers for every trade request, in accordance with Section D-of the warranty plan It was reported to HSA that the trade call fee was not paid by the customers If Mrand Mrs [redacted] are in possession of proof of payment of the trade call fee, they may forward the information to me for review Thank you for your considerationSincerely, HOME SECURITY OF AMERICA, INC [redacted] Customer and Regulatory Claim Resolution SpecialistP.OBox 727, Carroll, Iowa 51401Fax: ###-###-#### Email: [email protected] us why here

HSA apologizes for the delay and has dispatched the vendor Please call [redacted] to schedule the service call Once HSA receives the diagnosis, the claim will be reviewed

The homeowner can fax a copy of the paid receipt to ###-###-####

As it is, the filters were removed from the microwave and the microwave failed after this was done, because the system was used without themThis is what had happenedYou were offered a second opinion at the time of the denial and you chose not to take itThere's nothing further that can be done here

HSA apologizes for the customers experience HSA will be moving forward with replacement of the washer and will be in contact with the customer with options Thank you