Home Security of America

The HSA response completely ignored the crux of my complaintFurther, it contained inaccurate statements such as I refused a second opinionNo, I suggested a second opinion would not address the totality of the claimPlease note this offer was presented while discussing the claim with the aforementioned Dave who agreed with some of the circumstances I described in my original complaintDave said he was going to look into it and get back with meWell, Dave did not get back with meIn fact, Dave did not return at least 4-messages left over a 7-day periodDialogue is not a one way streetI exhausted the options on my endAgain,...no second opinion was refused.I still have not had any calls from HSAHowever, shortly after my Revdex.com complaint and their response I received a call from a company (Fire and Ice) Tuesday April 18thThere was no mention I would be getting a call from HSA or mention of HSA in the call from Fire and IceHowever, I called Fire and Ice back and confirmed the call pertained to HSAFire and Ice assessed my furnace issue on Friday the 21stA technician (Nick) found the 2nd and 3rd chambers of the heat exchanger crackedThis cannot credibly be denied as a legitimate claim due to improper installationI hope HSA does not continue to have me jump through unnecessary hoops or roadblocks and makes good on the claimI have done what I can working with HSARefusing dialogue meant me seeking recourse elsewhere...and there is other recourse beyond HSA if necessaryThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I am very dissatisfied with our HSA home warranty and I will let it be known in my online reviews Please forward the check to the following address: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] To whom this may concern, I was told that the condenser was on a rush order and that the contractor would call me with a scheduled time to install the units as well as a detailed invoice with a break down of the chargesI have still not received a call, email nor voice mail from the contractor nor did the business offer me reembursment of the window unitsThe business is now pointing the finger at me when this whole ordeal was between the contractor and business dropping the ball on the customerI am still asking for the business to own up to their mistake and pay the contractor the amount owed in replacing my AC unitThis problem has been going on for almost months/the whole summer in temperatures in the triple digits with the humidityI don't think this is to much to ask for the amount of time that I have been a customer and never had to use the warrantyWith the business not be checking with the customer and the customer making more than calls to resolve this problem is unacceptableI am not even looking for damages to my doors and floors swelling due to the heat as wellPay the amount to the contractor and let's move onAlso have the contractor call the customerI think this contractor and business is incompetent and the communication is the lowest I've seen working in this industryIf I don't receive a phone call (no emails or voice messages) to speak to someone in charge then I will have no choice but to seek legal action for damages on both the business and contractorIf what you say is true then you should have some paper trail to justify your n actionI have every phone call, time and name of the employees of the business and contractor during this ordealI look forward to speaking with you to resolve this ***er Regards, [redacted] ###-###-####

I'm sorry that you had a bad experience with one of our vendors, please always make sure to make us aware of these situations so we can handle them accordingly with the vendorI see we did provide a second opinion and we will await the diagnosis from that technician to see if there is a mechanical failure with the system itself that the warranty may be responsible for resolvingThe warranty covers for mechanical failures of the current systems in the home, we would only replace a unit if there were failures from normal, wear, and tear that necessitate replacement or if the cost of repair is higher than the cost to replace

HSA is dispatching Complete Appliance (###-###-####) to come out to the home to diagnose the issue and HSA will waive the deductible for the homeowner as a service gesture Once HSA has the diagnosis from the vendor, HSA will contact the homeowner with status

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I again never heard back from the warranty company instead I heard from the company they are finally having come out (the second company) and they told me we won't be getting a new furnace until December That will have made it exactly a month that the process took to get ahold of someone from this company, get someone out here to determine the problem...actually two companies as I mentioned, go back and forth with getting ahold of someone again and then finally getting a new one installedThis has been absolutely the worst experience we've ever hadIt's winter, snow on the ground, we have a baby and our pipes could freeze before that pointWhat are we suppose to do if that happens? Even though we are finally suppose to get a new one installed and it's supposedly all covered, I would never ever recommend this company to anyone and I will be letting realtors know about them as well so they do not offer their servicesWe'll see how the new furnace even turns out or if they really cover costs] Regards, [redacted]

The HSA contract does not cover detectable pre-existing conditions when they are able to be tested by either visual test, or simple mechanical test and/or safety test performed The homeowner can contact [redacted] for further assistance

December 12, [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: Crystal H***; Revdex.com Complaint ID No11833958; HSA Reference No Dear [redacted] : Home Security of America, Inc(“HSA”) is in receipt of your letter dated December 5, 2016, advising of the above referenced complaint The letter has been forwarded to me for review and response I have reviewed HSA’s records regarding MsH***’s microwave, dishwasher and stoppage claims Please be advised that MsH***’s HSA plan was active from March 27, to March 27, and no service request was placed by MsH [redacted] for the microwaveTherefore, HSA accepts no further liability with respect to the microwave on the HSA plan that expired on March 27, On February 22, 2016, MsH [redacted] placed a service request for the dishwasher and HSA dispatched Action Appliance Service to diagnose the problem with the dishwasher The technician with Action Appliance Service reported to HSA that the racks had failed Section E-of MsH***’s HSA plan provides that racks are not covered Therefore, HSA rightfully denied the repair of the racks for the dishwasher On October 16, 2015, MsH [redacted] placed a service request for a stoppage and HSA dispatched Hometown Rooter Plumbing to diagnose the stoppage problem in the home On October 17, 2016, the technician with Hometown Rooter Plumbing reported to HSA that a main line stoppage was found due to wear and tear HSA approved the clearing of the main line stoppage and MsH [redacted] did not contact HSA for any further service on the stoppage Section D-of MsH***’s HSA plan provides that the plan holder is obligated to pay the trade service call fee or the actual cost to repair/replace, whichever is less, for each separate trade call Therefore, the $trade service call fee was rightfully due on the dishwasher and stoppage claims and HSA will not refund either trade service call fee to MsH*** Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC Marcy C [redacted] Customer & Regulatory Claim Resolution Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While it is true that the contract expired in 2011, the contract was cancelled (by me) for failure to fulfill the terms of the contract, and fulfill the commitments made by, HSA and / or HSA representatives [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:I have been working with HSA for over a month to try to get my washer fixedThey sent a contractor from Sears to my house a couple times and each time he proclaimed the washer fixed when it actually wasn'tThe second time this happened, I called HSA to let them know that they needed to schedule a new appointment with the Sears contractorThis was on Thursday, 2/I talked with an HSA agent and we settled on Wednesday, 3/for the contractor to come back outThe agent said that he would contact Sears to set up the appointment, which is standard procedureThe contractor didn't show up on 3/1, so I called HSA back, and it turned out that they had never scheduled the appointmentMy contract states that HSA will call a contractor to schedule the appointment within days, so HSA had breached the contract (this is not the first time they've done that)I brought this up with the agent I was talking to because I felt that the breach of contract warranted some recompenseThe agent said that someone above him would call me within hoursFour days later no one had called me so I called HSA backThis time the HSA agent I talked to said the previous agent had erased all record of the breach of contract by removing the record of the service request so there was no proof, which meant there was nothing she could do about itShe said that the original agent's supervisor would call me to resolve the issue the next morningThe supervisor never calledSo rather than try to work with HSA again, I'm coming to the Revdex.com.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Every time I put in a new service request, I have to pay a $deductibleI would like the deductible to be refunded for this service requestThat's $plus tax, so $ Regards, [redacted]

HSA apologizes for the customers claims experience At this time HSA would not move to replacement but has dispatched G &W Whims and has requested a SR Technician to diagnosis the failure We have also waived the service call trade fee as well.Thanks

HSA has not offered coverage on the customers ductwork claims HSA did pay both of the service providers that came out to the home for their service all fees HSA apologizes that he received this letter but the claim is not coverable as the failures are not wear and tear Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We were not charged for cameraing of the line, but HSA still took money away for the cameraingIt's basically like charging us for a plumber who didn't come outWe did not receive the full amount back that the plumber charges for the mainline cleanoutThey never listened to what we had to say, and their line was always too busy (no less than minute wait time) for the plumber to stay on the line to talk to them Regards, [redacted] ***

HSA is having an associate call the vendor for the needed information and will contact the homeowner to advise on status of the claim

Since our vendors available in the homeowner's area were unresponsive to getting out within the confines of ***'s availability we've provided permission for him to use his own service companyI have reached out to [redacted] to see if I can get the contact info for the service company he had out to diagnose the failure againI left a voicemail and provided my direct phone number for him to contact me back with this info

HSA would like offer half of the $for the homeowner's inconvenience The reimbursement check will be mailed out on 11/10/

After a re-review by the purchasing center, HSA offered enough money to replace my dual evaporator refrigerator with a dual evaporator refrigeratorThe whole ordeal took more than a month, but the outcome is satisfactory Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

HSA has processed a refund for the $that was paid by the homeowner and will be mailed out on Monday, September 22,

January 23, MsStacy [redacted] Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI RE: Tina ***; Revdex.com Complaint ID No [redacted] HSA Reference No [redacted] Dear Ms [redacted] : Home Security of America, Inc(“HSA”) is in receipt of your letter dated January 17, 2017, regarding the above referenced complaint HSA’s final position remain unchanged and no further consideration will be provided by HSA No reimbursement will be provided to Ms [redacted] for the services completed outside of the HSA plan Thank you for your consideration Sincerely, HOME SECURITIES OF AMERICA, INC Marcy [redacted] Customer & Regulatory Claim Resolution Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HSA has sent a mechanic from a different company who determined that my refrigerator could not be fixed and filed a report to SamsungI'm being refunded by SamsungI have not contacted HSA since that timeI can't say that I'm happy with HSA and I can't say who dropped the ball(could have been the mechanic) but after many calls the right guy was finally sentThank you for your help