Home Service Club Warranty Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] sold me freeon knowing full well that the freeon would not fix my 1986 air conditioning system.  This was a scam.  This man is living in a home that is in "short sale" mode and he took me as a sucker to get money to live.  The honest company would have told me  that there was nothing that could be done that day to ensure that the system would continue working.  He did not.  He also tried to sell me another part for the heating system, knowing full well that  this system had no hope and that the system just needed to  be fully replaced.
 
This company BLATELY lied TO RECEIVE MONEY.  They did not do what was in the best interests of me, the consumer.
 
I am a disabled senior who is unfamiliar with the HVAC system or I would not have bothered to call a repair company.
 
The Home Service Club needs to take responsibility because this Franco Company was their choosing  and  they arranged  to have this  guy come to my home.  If you look on yelp.com this company has SUPER BAD RATINGS and should not be used by anyone who wants a responsible, reliable company to do this work!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am entitled to express my experiences with this company for the public to read and no lies have been told on my part. I can back up everything written here with 100% proof. Home Service Club just wishes for this case to go away and insists on not fulfilling their end of my written contract. Home Service Club chooses to cancel several customers contracts just because they do not like the details of their claims, such as claims on big items like furnaces and air conditioners. This company needs to have a class action lawsuit filed against them from all their unsatisfied customers due to their dishonest and deceptive practices. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] of The Home Service Club did call and offered to send me $1000 by "using up" the $500 coverage for my ceiling fans (which are not damaged) plus the $500 coverage for my bathroom fans.
However, this is NOT in addition to $500, it is $1000 flat. I have not received this payment (it has been 2 weeks) and this still leaves me spending over $2000 of my own money to repair problems caused by the inpect contractor they hired to do the work.
Further, near the end of the call with [redacted], he had the gall to ask me outright if I would write to the Revdex.com and say that my complaint was mistakenly filed against a different company (ostensibly to prevent the appearance of the review under searches for their business name).
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The rejection is contradictory. [redacted] states that he sees whatis clearly written on the contract but then disregards it. AC and furnace arecovered in accordance to the terms of coverage. We are a warranty company anddo not cover "everything" that happens to a covered system, or"every" system. It has to meet the requirements of coverage and besubject to the terms of contract. Same as if a car had ran over an outside ACunit, it would not be covered as it is not a warranty issue, despite AC being acovered system. Contract is available online 24 hours a day 7 days a week onthe customer's account page. Should you have any issues logging in please letus know and we will take care of it. Should you desire a copy to be mailed ore-mailed, please let us know and we will send out another one.

It gets real hot in [redacted] so Ac is extra important. My husband and I we looked for a reputable home warranty for a while before getting the home service club. We have not had any major things that needed a repair until our Ac went out. I have to say the way they handled everything was a manner that made me feel like a customer. I appreciated that very much, the last company we had where not easy to deal with. So when we switched we where kinda scared hoping it would not be the same like the last and I'm happy to say they are truly a honest good company. The repair went well the tech was kind and professional the AC was fixed but it was fixed fast and the people who helped me actually helped me. The service was my take away from this and we are happy that we found a good home warranty company.

Unfortunately this account is fraud and will be submitted toproper channels accordingly. Everything stated in [redacted]'s complaint is blatantly false. The contract she purchasedis identical to the sample contract she viewed before she signed up (withoutthe word "sample" watermarked in...

the background) and clearly statesthat issues existing prior to the start date of the contract are not covered.Along with all other terms of coverage. We are strictly a home warranty companyand do not provide home improvement or remodeling services. Not only was [redacted] "not a month" into the contract when shefiled "a" claim, but she was only 6 days into the contract when shefiled many claims. She asked o a representative names [redacted] howmany service requests can she file at once, and proceeded to file them. Therepresentative was extremely nice to [redacted]and simply advised her of what is and what is not covered. In this particularcase the ice maker in the refrigerator was not covered as per [redacted]'s contract. When 6 days into the contract of anewly purchased home a customer has many separate, unrelated, issues, theaccount does get reviewed as it is very common that those issues existed priorto the start date of the contract and before the customer even moved in. HSCdoes require that all covered systems and appliances are fully operational tothe manufacturer's originally intended design and specifications at the startof the contract. This is why the representative requested the home inspectionreport so that it would assist in the review so that we can help [redacted]. Once she heard that, she stopped filing claims. [redacted] then proceeded to call back in on different linesand extremely rudely harassing other representatives and making threats. Allfacts and actions on this fit many common patters of fraud. There is nothingfor HSC to do here, [redacted] does nothave a valid contract and requested to cancel it anyway.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], but I have not recieved the money that has been taken from me and the case is not resolved.  I will be cancelling my policy once I have received my money in my account.
Sincerely,
[redacted]

There was and is absolutely nothing wrong with this claim and thefact that there is a complaint on our record is disheartening and absurd. Thisneeded a lot of review and decisions and is a big job. The service is notguaranteed to be instant. A technician was assigned promptly, unit...

wasdiagnosed, reviewed, approved, and covered for 2 very expensive repairs. Pleaseremove this from our records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I have been advised that the attached invoice will be revisited.  Especially what was told to the [redacted] employee by HSC.  Starting at and following the words "per my conversation".
When was the invoice paid?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

This has absolutely nothing to do with HSC and should not by any means be a public complaint or have any impact on our company. We have done everything we were supposed to and more and should not be penalized by having a false public complaint. Again the information is not what we have, the accusations are at someone else and based on the mutual dealings of the two parties other than HSC and long after HSC was out of the picture and [redacted] was no longer our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

This is ridiculous. Why would I want to fraud this company?!! I am a doctor and assistant professer in the department of [redacted] and my wife is an anesthesiologist as well. Combined we make close to a million dollars so why would I want to fraud over $300!!!! I want to listen to the recorded call where I allegedly said that "I wanted to cancel my contract". I said I "wanted to cancel my service call". When I signed up for the contract in 11/2014 I also signed up for automatic paymant via my credit card. I spend 5-10K a month on that card so I really wasn't looking at it for their $67 monthly charge every month so I did not notice when they stopped the automatic payment. When I called recently, I first asked was if my contract was active because I wasnt sure which company I had my contract with. I get emails from several companies and I dialed the number from one of the emails and before signing up with Home warranty, I had a contract with American Home Shield and so when I called I wasnt sure which number I had dialed. So, once I was told that I did not have a contract I immedialty looked at my credit card to see which company I was paying for and called back immediatly to find out why my contract was canceled. It looks like I was paying up to 4/2015. I still dont understand why they would cancel my contract without sending a written notification. Obviously, this company hires employees that are not the best at communication because if they were then they would clearly have heard me say I wanted to cancel my service call and I never said "cancel my contract". Also, I asked them if I was going to be charged the $125 service charge, why would I ask that if I wanted to cancel my contract!!!  Fraud is not a light allegation and the fact this representative of the company keeps using this word is extremely worrisom from a litigation stant point for the owners of this company.  If they are 100% sure that I said "cancel my contract" then they should have no problem letting me listen to it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have never made fraudulent claims, and we have decided to no longer engage directly in conversation with this company due to the repeated false allegations against us and poor business practices that they have demonstrated. We will not stand for repeatEd false accusations made against us by this company regarding the unfortunate boiler breakdown in our home and our unfortunate decision to have faith in and engage in contract with this company. We have turned over the information we have to a lawyer and leave it in his hands at this time. Thank you Revdex.com for at least providing a safe place for consumers to expose corrupt business practices and defend themselves against bad business practices such as that demonstrated by HSC. We will not stand to have our names tarnished because of the practices of this company.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On top of everything stated in the rejection being completely and utterly false, the customer has also threatened the supervisor with false complaints and stated that if we do not replace his boiler then he will make false complaints and we will have to (and we quote) "pay more in marketing", so we should give in to the bullying by just giving him money. This is, in fact, completely fraudulent and will be reviewed. Customer simply ignores all facts and repeats the same blatantly false statements. Their heat exchanger did not degrade itself in a week's time. That is impossible. The point of the warranty is NOT to sign up to get remodeling or home improvement done and get replacements. We, again, do require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the start of the contract. This system was not, regardless of alleged times the manifestations of the symptoms has occurred. We did not agree to be defrauded nor cover anything that is not covered. Customer purchased our contract themselves and it is not clear that it was with clear intentions and purpose. This is not, and never was, a service that our product provides. We are not backing out of any contract we are actually strictly following our contract and our contractual obligations. Fabricating false ideas of what our service should be for this customer does not change what our service is. We have given all the benefit of the doubt to this customer, as we do to all customer even ones with questionable situations. However, this case has become extremely and blatantly evident and obvious and at this point it will be in the hands of the proper departments that deal with such situations. There is nothing for HSC to bully for here and that allegation is absurd. We have initially agreed to disregard the fraudulent attempts and threats and to fully refund the customer as well as to waive the cancellation fee and other fees and absorb the loss for the customer. Now after such absurd attempts at fraud have surfaced, we will only be going by the contract and reviews/decisions of the Fraud Prevention and Legal Departments and any and all courtesies are void and any and all outstanding balances will be billed. The bullying is very clear and evident from the customer who wants their boiler replaced so that they can cancel the contract they fraudulently signed up for specifically to get this done. And as per their conversation with our supervisor, had all this planned in advance. This was a courtesy response as there was no new information presented in the highly unethical and blatantly false rejection. HSC will not respond to further false allegations and further attempts by the customer. Should any reasonable statements or requests arise, HSC always has an open line of communication to all of our customers. Otherwise, repetitive false statements have already been addressed and there is nothing further that can be done regarding unethical demands of this case.

Beware! This warranty company will go out of it's way to not cover the cost for any work done for your home. I recently filed for service on my AC which has taken forever to get anything done. After they have a local company come out to your home (which was two different companies for me) for diagnosis of the problem you have to continue to wait for an answer for work to begin. THE ANSWER WILL BE IT IS A PREEXISTING ISSUE AND WILL NOT BE COVERED!!! This is the answer that was given to me and countless others. If you do not believe me go on Revdex.com, Consumer Reports, and other review websites. You will also see the pattern, this is their MO. There are so many reviews stating this. They also cap work costs so stand by for that, you will be paying more than your premium, they do not pay for labor, shipping of parts, and such. They claim to have superior customer service, contact them and you will see otherwise. YOU WILL BE RIPPED OFF!

As stated on our very first reply to this complaint: "All refunds have been issued, the transaction IDs are as follows: [redacted]. Also as promised, check #[redacted] is mailed out in the amount of $125.00 that we approved outside of the contract for [redacted]."
Both monthly payments have been refunded and the transaction numbers were provided. A check for the extra courtesy refund was also mailed out and you have confirmed receipt. If [redacted] wishes to contact us with his bank/financial institution on the line to confirm, we will be happy to do so. But there is nothing else to do as all refunds were issued before our first response to this. Any fraudulent complaints or defamation against our company with false information when we have done nothing wrong is taken very seriously and will be dealt with by our legal department. [redacted] is not asking for anything that was not already done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello [redacted] --
Please be assured that HSC has grossly misrepresented what actually occurred during the initial short and only visit from HSC. My husband was present and has documented below what occurred during the 10 minutes total time the technician was here. My husband states:
"When the technician arrived at our residence he proceeded from his van with nothing more than his cell phone in his hand. I directed him to the air conditioner in the rear of my residence and he took a picture of the nameplate tag. He then responded that the unit has a 10 year manufacturer’s warranty, and that I was to contact the manufacture and have them replace the compressor. The technician sent by HSC then informed me that if the manufacturer would not replace the compressor that I was not to call him (the technician) but to notify HSC.
 
The technician went to his vehicle and returned with a clipboard and then asked to see the furnace inside my residence, took a picture of the furnace, wrote out a work order and asked for his $125.00 deductible and left my home.
 
Two days later I finally heard from someone from HSC and was informed that my ENTIRE heating and cooling system needed to be replaced, and that they would not repair or replace the compressor but that her whole system needed to be replaced." (See HSC Air Conditioner Systems - Standard Coverage below).
 
As stated earlier, when we contacted another HVAC company, they found that the compressor was still under manufacturer warranty and replaced all of the additional parts for 1,400.00.  HSC's policy below stated that they repair compressors, when in reality they do not and the only resolution HSC would discuss with us was full system replacement for 6,000.00 only from their preferred vendor and would discuss nothing else!
 
We do not know if the HSC technician has lied to his company  of what actually occurred on this day, or if HSC is denying the poor customer treatment shown in this case, but we are stating what happened and have no reason to lie about it. 
 
We purchased the HSC contract with the impression that they were a reputable company for homeowner repairs.   This was apparently far from the truth, as witnessed with the one and only claim we attempted to make. And for obvious reasons, when the first year contract came up for renewal we cancelled our policy.   Please reopen this case.  HSC should be allowed to continue such shoddy practices.
 
[redacted] and [redacted]
 
HSC Air Conditioning Systems (Standard Coverage)
COVERED:
Air conditioning systems including: Ducted central electric split and package units; geothermal; mini-splits; wall air conditioners (if the primary cooling system in the home is comprised of wall air conditioners,up to three (3) wall air conditioner units will be covered). Mechanical parts and components including: Air handler; blower fan motors; capacitors; compressors; condenser fan motors; condenser coils; condensers; evaporator coils; fan blades; freon gas lines interior to the unit; internal system controls; internal wiring; motors (excludes dampers); refrigerant (excludes reclamation); refrigerant filter dryer; refrigerant piping (excluding inter-connecting line sets); relays; reversing valves; switches and controls; and thermostats (electronic set back units will be replaced only with standard units).

 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] & [redacted]

Unfortunately this is completely false information and is now
being investigated by our fraud prevention department. [redacted] was advised
that he has a bad compressor and that he was approved for the repair. He was
also advised that if he wishes to replace his system, which...

many people chose
to do since the one he has is old, that we can offer the same amount we
approved for the repair towards the replacement. This is a courtesy option and
[redacted] was given our quotes. He called us back and said he found a cheaper
quote and that the same technician will do it for him for cheaper. He was
advised that although it is not normally done, we can authorize him to use any
technician he wants and do what is called an unauthorized repair and we will
still honor our original offer and pay the approved $1000.00 towards the
replacement (either directly to the tech if he uses the same tech, or via a
check directly to [redacted]). Anytime an unauthorized repair is done, even if
we are paying the customer for it, we do require that they sign a waiver as we
are going outside of the contract. This is standard procedure and refusal to
sign a waiver raises a red flag. Issues or damages resulting from unauthorized
repairs are not the liability of HSC and is between the customer and the
company they hire to do the work. [redacted] did speak to a manager, numerous
times, and she authorized the money to be sent to him via check and for him to
use any technician or company of his choice, regardless of whether they are in
our network or not (as [redacted] had requested). At this point both offers
still stand, we can repair the unit as obligated by our contract, or [redacted]
can replace it if he wishes and we will send him a check for the $1000.00. Not
signing a standard obvious waiver and making complaints and false accusations
when not only the claim but extra requested options were approved has caused
this account to be flagged and investigated. We are committed to resolving this
issue and getting the system repaired for [redacted] but we will be operating
within our contract and as mentioned herein both offers are still valid.