Home Service Club Warranty Corp

There is again incomplete information in this complaint andalthough HSC has not done anything wrong, this issue was resolved. In thefuture out of network techs who mis-diagnose an issue will not be consideredand only authorized technicians have to do the work. We apologize for anydelays. The technicians are extremely booked in that part of the country duringthe busy season and try to get to everyone as fast as they can.

my ice maker is something my family uses at least 20 times a day we use ice with everything that we drink no matter what it is my kids like to eat it and me and my love like to use it in are drink and so does my kids so when it stopped working about 1 week or so ago my family started to panic so I had to run to the store and get ready made ice in a bag and my daughter called hsc for me and set up service and they were out that same day and repaired the issue I was having I'm not sure what was wrong cause I didn't understand when he spoke I cant talk ice maker talk but he fixed it for us and that's all the really mattered he showed me a thing or to as a trick with it and he was so nice and he left I have never had better service then the home service club. CLEARLY I didn't write grammatically correct, I am in a hurry but you get the point.

This company is a joke. They run a scam by denying claims without good reasoning. They should be sued and put out of business. I don’t even know where to begin with my awful experience with this company. After 2 months of follow-up (yes I called almost every other day, and was either on hold or got the same response from different people or was directly to a voicemail) and not having a working AC, I was told my equipment was not covered and that they cant do anything about it. There was nothing mentioned in the agreement that my equipment was not covered. Basically they are very good at coming up with reasons to deny any claim. The staff at the company, especially Stacey, Amanda and Samantha are awful and rude and don’t care about their customers. The company is very dishonest and wouldn’t recommend to anyone. There should be a lawsuit against them.

Unfortunately we do not cover issues that exist before the start of ourt contract. We do not, however, require an inspection report from the customer and just take their word for it. All refunds have been issued, the transaction IDs are as follows: [redacted]; [redacted]. Also as promised,...

check #[redacted] is mailed out in the amount of $125.00 that we approved outside of the contract for [redacted]. It does take each financial institution a few business days to process and reflect the refunds, but they were done and can be confirmed. If [redacted] still does not see the transactions, we can call the bank together and confirm.

Unfortunately this is not correct. The contract is clearly void as we do require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the time of the contract. As stated on the inspection report, there is a plethora of issues in the house which void it from coverage. The oven does not state that it was operational despite other appliances state they were tested and operational and the ceiling fans are all recommended to be replaced. [redacted] had just moved into this house and these issues have already been there and claims were filed for them as they were never fixed. We do not provide such services as we are strictly a home warranty company. We have also never received any paperwork showing that these issues, or any issues for that matter, were repaired. HSC will give the benefit of the doubt that [redacted] was not aware of our coverage and service that we provide and misunderstood or assumed that we cover any issues present in the house upon moving in. However, it has been thoroughlyexplained since that it is not the case and not what we do. Any further rejections will only further show fraudulent intent as this is a very easy and clear case and is now closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cancelled service with them because they were invalidating my contract based on things in the inspection report which we had addressed prior to closing. The issues requiring service were clearly covered under the contract terms and there was never any indication that I had an invalid contract. They accepted full payment only to wait until I requested service on a ceiling fan and ovens (neither of which were called out as having issues in the inspection report) and could not verify that they were in fact looking at my file when I spoke to the supervisor. I have attached copies of the home inspection report as well as the warranty contract and the requested services under the contract. We are fully aware that if the item is called out in the inspection report it is ineligible for coverage. As new owners of the home there is no way for us to know what is pre-existing or not. We did not close on the home until March **. Warranty coverage started on March **, and it has only recently been warm enough in the Seattle area to consider using the ceiling fans. If there really never was a valid contract, they should have never taken our money - interest free - for the last 3 weeks. This is unacceptable as a business practice.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is a complete misrepresentation of facts and appears to be a repeated attempt by [redacted] to make us authorize him to use his own service company outside of our network. This claim was fully approved and our quote was actually cheaper than [redacted]'s, saving...

him money. As clearly stated in our contract, HSC reserves the right to select the service company for the job, and any unauthorized repairs done without our prior approvals are not subject for reimbursement. Any issues or damages that result from such unauthorized repairs are also not a responsibility of HSC. We followed out contractual obligation and provided a full approval. He was advised he will be getting a receipt for any part that he pays for, which is standard and always provided. [redacted] is requesting confidential information normally not provided. Just for this case, we have attached a copy of the screen shot of the [redacted] bill received from the technician for the full amount of the job. As a courtesy, although jobs are generally paid for upon completion, HSC agreed to pay our entire portion to the tech upfront so that [redacted] would not have to pay a portion upfront and can pay his part in full upon completion. However, due to the actions and confusing statements from [redacted], the technician is now worried that he will not be paid from [redacted] for their part and refuses to do the work unless paid in full for the job ahead of time. As a courtesy, HSC would be willing to pay the technician in full upfront and [redacted] can pay his part directly to HSC. This complaint is unwarranted and unjust and this case is considered closed. If [redacted] wishes to proceed with the full replacement and our maximum approval (at a quote cheaper than his) he must let us before claim expiration on Friday, August [redacted]. We cannot guarantee prices indefinitely and will have to get new quotes after a claim expires. Please let us know by Friday if you wish to proceed and we will set it up with the tech. You may contact [redacted] at ext. [redacted]. Thank you.

Garbage disposal is very important hsc made it important to them to service it the same week I called it in.

Of course my A/C stopped working on the hottest day of the year. I quickly called Laurie who has been my go to gal for the last 5 years. She told me they were getting hit really hard with A/C problems in my area and she would do her best to get someone right away. It hadn't even been an hour when I received a call from a HVAC technician who said he could come out the next day. He was very professional and didn't leave a mess like other technicians I have encountered. He fixed the problem with some motors and caps within a few hours. I am definitely sending something to Laurie for Christmas this year shes the best.

This business is lacking in integrity and customer service. Upon purchasing a new home, we used this company to close on the house. Everything in the home passed inspection and we moved in. Upon moving in the fan in an appliance stopped working, so we called the company and had them come look, the rep looking confirmed the fan stopped and we would just need to order new parts. After wait a little over a week for an update we called and were told that it was denied. Due to it being "pre-existing". Mind you the company never sent someone to do a pre inspection of the home before letting us purchase a contract with them. You should also know that we had to have this coverage prior to even closing on the house with was 40 days before moving in and an addition two weeks before needing service, what the company does not tell you is 1. How they will determine what will be approved and what wont 2. the first ten days do NOT count as time of having a contract. So those first two weeks in the house when the appliance WAS working means nothing to the company, therefor the total time of ownership over a contract with them was really only two days....Their explanation being that "that short of time" means it was "probably" broke before. The key words here, PROBABLY and TIME based off of ones opinion that is not written out in a contract, leave us being lairs? In reality we thought we had coverage that entire time, so if it had broke within the ten days that do not count we would not have been covered, as we were not covered after 15 days into the contract because only TWO of them were "active" days based on an unknown policy of their own.
While trying to resolve the issue I offered proof that it worked by the home inspector prior to moving in. This was not welcome as a way to get it re evaluated to be approved.
This is coming from a supervisor whom trying to speak with one of them is like pulling teeth, over 48 hours later we were able to get a call back from her, and she was of no help.
The customer service rep that we FIRST spoke with was of no help, and her lack of ability to effectively communicate with a customer was the first red flag that this wouldn't end well.
This isn't a company that will go out of their way to support what they stand for, nor do they care about the needs of your home. They are fast to take the money for the policy and nearly impossible to reach after that.
We ended up canceling the contract and it took another 24 to get a call back just to ensure the time we could expect a full refund for BOTH policies. We had TWO with them.
This company is not clear in their level of assistance, have hidden stipulations that I feel are not clear to the buyer. This company is dishonest and I would not recommend them to anyone, ever.

This issue has been resolved. We apologize for any miscommunication or inconvenience. Should any further issues come up please feel free to contact the assigned supervisor, [redacted], directly.

Good company. Sent a repair man to my house twice in the same week for refrigerator that was acting up. First time he did some things and it was working and he said to let the warranty company know in the case it fails again. It failed same way again and I let them know. Same repair man came out this time with a part on hand and said this time it is for good. It has been working great for a week now. I only paid my one trade fee.

The information in this complaint is incorrect and is based on a misunderstanding of coverage and services we provide. However thisissue has already been resolved as a customer courtesy. Customer had anon-covered system. Regardless of the situation, a supervisor has spoken to thecustomer...

and offered a large sum of money as a courtesy to the customer to puttowards the unit replacement including an extra courtesy on top of the originaloffer. Customer understood and agreed and check#[redacted] ison its way.

Unfortunately the information provided by this customer is missing key factors and this case is already being reviewed for fraud. Customer tried to bully us into covering and remodeling his home and now also has an outstanding balance on his account. He also had more than one account and he attemped...

the same thing on both. He had his furnace replaced before he ever signed up with us and filed a claim once he signed up. The technician we sent out found that his furnace was repalced but the ductwork for it was never done and was just disconnected and new ductwork would have to be built to complete the installation and for the furnace to be connected properly to the vents (as old funaces are of different size and vents than the new replacement ones). This has nothing to do with HSC or the service we provide. We are strictly a home warranty company and do not provide home improvement or remodeling services not cover pre-existing and improper installations. Customer has attempted the same thing numerously and continually threatens our company with false complaints and fabricated information. Customer has requested to cancel before the expiration of the contrat but has outstanding balances past due on the account. If he wishes to cancel he can cancel in accordance to the cancellation policy. If he wishes to take our courtesy offer to waive the cancellation fee as well as what we have paid out on his contract, he can contact the agent that was working on his account (at ext[redacted]) and he will need to sign a cancellation agreement in writing to prevent any further attempts at blackmail or misinformation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Again, nothing is or was wrong with the compressor, according to the Trane authorized dealer/technician. This issue was not and did not exist prior to the contract start dare, I also do not appreciate it being implied that I was aware of the issue. At this point, I would like to request that my contract be cancelled and fees be waived.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please see our previous reply as it still applies. Customer's statements are blatantly and intentionally false. Including statements about the technician, the accusations, the operation of his unit, and the outstanding balance. Such intentions and behavior is not entertained by customer service and will be reviewed by the verification and the legal departments. There is nothing else for HSC to do as we have more than met any contractual obligation but also went above and beyond and also became a victim of this false complaint as well as an account with an outstanding balance.

We have contacted the customer to resolve the issue and will be sending out a tech for a courtesy service call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 HSC's tone is similar to the that of the one Service Dept person who bothered to call me during the first claim.  To date nobody has bothered to contact me via phone as promised for my most recent service request even though not having AC when it is over 100 degrees dictates an urgent response.  It is ironic that it I get a quicker response through Revdex.com correspondence than I get from HSC's customer service.  The HVAC companies that came out and said that the air handler definitely is not affected by anything within the AC system were not random at all, but rather both have A+ ratings from the Revdex.com.
I have already explained that I may have been mistaken in the brand names that I used on the initial contact with the Revdex.com, however, to call is it fraud is slanderous.  I am not surprised that HSC has taken this stance in denying what should rightfully be covered according to their contract, because that is typical of insurance companies.  If I want advice on HVAC systems I will take the word of the licensed HVAC techs, not an insurance CSR.
I request that HSC reconsider their position that the problem with this air handler is in any way connected with the ac system and cover the repairs.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]