Home Team Remodelers

Initial Business Response / [redacted] (1000, 8, 2015/10/11) */ Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that this customer signed up with us to generate marketing leads for his businessHe met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding We have come to a resolution with this customerThe customer's account was credited and he was not charged for the leads he receivedWe wish this customer the best of luck moving forward Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not and will not accept the response from HTRPlease see the attached contract under outline II, letter dIn case it is hard to see, it reads, "HTR grants contractor a $rebate so long as Contractor complies with all the contract terms and conditions between the 6th and 12th month from execution of this contract." We are not sure how more clearly does needs to beNot only that, you can see near the top of the contract the contract terms crossed out and changed to smaller terms from the HTR Sales rep We have our credit card statement showing HTR charged us the initial $deposit paymentWe also have credit card statements that show HTR charged us $and $on two separate timesWe were told our rate per lead was $each so divide that by $740, we effectively paid for leadsWe ended up getting leadsof these leads had invalid phone numbers or invalid email address or they were people who never even remotely interested in granite countertops and these were all sent to HTR immediately and asked to provide a credit forWe should have only been charged for leadsWe over paidWe have met all the terms and conditions laid out in their contract and have paid for all our leads receivedThe only thing we will settle for and accept is a $cashier's check made out to us for $for the rebate as spelled out in the contract Final Consumer Response / [redacted] (3000, 14, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response will ONLY be accepted once we have received the $refund payment (to be mailed to our new address on Tamarack Village, NOT our old Bielendberg address) and when the refund has cleared our bankOnce the above is satisfied, then we will accept the response and go our separate ways Final Business Response / [redacted] (4000, 16, 2015/11/01) */ Our goal is to resolve this matter amicablyThere may be a misunderstanding here, as a credit has already been approved on this accountPlease contact our office with any questions or concernsThank you

I am rejecting this response because: We have not received any refund or contact from Home Team Remodelers

Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that this customer signed up with us to generate marketing leads for his businessHe met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding The money referenced in this complaint was for marketing leads generated for this customer's businessOur policy is to always seek an amicable resolution, and we intend to do that in this caseSince there was a misunderstanding, we will be issuing a credit to this customers account We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward

Initial Business Response / [redacted] (1000, 5, 2015/11/01) */ Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that this customer signed up with us to generate marketing leads for his businessHe met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding The $referenced in this complaint was for marketing leads generated for this customer's businessOur policy is to always seek an amicable resolution, and we intend to do that in this caseSince there was a misunderstanding, we will be issuing a credit to this customers account We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) this is a good compromise as long as they are crediting my back in cash not in new referrals'

(The consumer indicated he/she DID NOT accept the response from the business.) E.Ehas not received in writing nor signed any agreement or contract from HTRE.Eis requesting the return of $in cash from the amounts of $300.00, $1480.00, $695.00, $taken using our debit card from our checking accountE.Ewants a full refund in cashier's check within business days or by March 31, E.Ebelieves it was defrauded by Joseph Grant and Home Team Remodelers because of statements made and payment requests not authorized by Exterior Enhancements, Inc

Initial Business Response / [redacted] (1000, 13, 2015/07/06) */ Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that, [redacted] , signed up with us to generate marketing leads for his business on May 12thHe met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding We want to be clear that we stand behind our sales representative and all leads were sent out in accordance within the mutually agreed upon termsAfter further research it appears that the leads referenced in this complaint were never even billed to the customer Our policy is to always seek an amicable resolution, and we intend to do that in this caseWe will issue the $credit to this customers account and no further leads will be sent We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted all along was a credit of my $and to part ways with this companyThis is acceptable but I wish I would not have had to go to all this to get this accomplished

Initial Business Response / [redacted] (1000, 13, 2016/03/16) */ Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that this customer signed up with us to generate marketing leads for his businessHe met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding The money referenced in this complaint was for marketing leads generated for this customer's businessOur policy is to always seek an amicable resolution, and we intend to do that in this caseSince there was a misunderstanding, we will be issuing a credit to this customers account We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward Initial Consumer Rebuttal / [redacted] (2000, 15, 2016/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) That is fine if HTR intends to give us a credit, however they have not responded to any calls or emails in the last 3-monthsI have called Matt [redacted] on his work phone, cell phone, the main office number in PA, as well as in Minnesota, left messages to no responseIt is nice to finally see a response from this companyLet's just hope that the issue actually gets resolved

(The consumer indicated he/she DID NOT accept the response from the business.) I do no want a credit to use this company or the service they scammed me with in the 1st place I also want to warn other about the company, providing them with our credit card information was a huge mistake

To the Minnesota and North Dakota Revdex.com: Please note that the actual dollar amount owed is $3,and not $1,
The response from HTR is a standard response given to other businesses

Our goal is to resolve this matter amicably. There may be a misunderstanding as a credit has already been approved on this account. Please contact our office with any questions or concerns. Thank you

Our goal is to resolve this matter amicablyThere may be a misunderstanding as a credit has already been approved on this accountPlease contact our office with any questions or concernsThank you

Initial Business Response /* (1000, 8, 2015/10/02) */
Per a phone call from the company, they stated that the customer has received a refund due to a chargeback that was initiated
Initial Consumer Rebuttal /* (3000, 10, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
We have NOT received a refund or chargeback to dateIf the company is saying we received a charge back, I would like to see the information that proves that or have someone touch base with me to discussWe tried to dispute the charges with our credit card company but home team remodelers disputed our refund due to signed contractAlthough home team remodelers did not hold up to the contract and the leads were old and empty (see first response)Again, we have not received any type of refund to date
Final Business Response /* (4000, 12, 2015/10/11) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that this customer signed up with us to generate marketing leads for his businessHe met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding
The $referenced in this complaint was for leads generated and not necessarily for closed jobsIt is the customer's responsibility to set up meetings with the lead referrals that have requested his services and this was agreed to up front when our sales representative met with the customerPlease understand that generating marketing leads costs time and money so it would be unreasonable to request a refund on all of the leads receivedHowever, perhaps now that the misunderstanding has been cleared up, we can reach a fair resolution with the customer that works for both parties
Our policy is to always seek an amicable resolution, and we intend to do that in this caseSince there was a misunderstanding, we would like to offer to split the difference on the $We will issue a credit on this customers account in the amount of $
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward

Initial Business Response /* (1000, 5, 2015/11/27) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customerAfter reviewing this matter, we found that this customer signed up with us to generate marketing leads for his businessHe met
with a sales representative, but it appears that there was a misunderstanding about how this type of marketing worksAs a result this customer feels that he has been misledWe try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customerDespite taking these measures, it appears that there still was a misunderstanding
The money referenced in this complaint was for marketing leads generated for this customer's businessAll leads are qualified with the homeowners prior to being sent to the customerWhile a sales lead is an opportunity for business, it is not a guarantee that the homeowner will choose to do business with this customerThat does not make it an unqualified lead
However, we will always seek to find a resolution with the customerIf there are specific leads that this customer feels were billed in error then please feel free to contact the office and we will issue credits towards those specific leads
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward

Initial Business Response /* (1000, 7, 2015/11/01) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business. He met...

with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
The $570 referenced in this complaint was for marketing leads generated for this customer's business. Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we will be issuing a credit to this customers account.
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.

Initial Business Response /* (1000, 8, 2015/10/11) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business. He met...

with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
We have come to a resolution with this customer. The customer's account was credited and he was not charged for the leads he received. We wish this customer the best of luck moving forward.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not and will not accept the response from HTR. Please see the attached contract under outline II, letter d. In case it is hard to see, it reads, "HTR grants contractor a $300 rebate so long as Contractor complies with all the contract terms and conditions between the 6th and 12th month from execution of this contract." We are not sure how more clearly does needs to be. Not only that, you can see near the top of the contract the contract terms crossed out and changed to smaller terms from the HTR Sales rep.
We have our credit card statement showing HTR charged us the initial $300 deposit payment. We also have credit card statements that show HTR charged us $240 and $500 on two separate times. We were told our rate per lead was $20 each so divide that by $740, we effectively paid for 37 leads. We ended up getting 34 leads. 13 of these leads had invalid phone numbers or invalid email address or they were people who never even remotely interested in granite countertops and these were all sent to HTR immediately and asked to provide a credit for. We should have only been charged for 21 leads. We over paid. We have met all the terms and conditions laid out in their contract and have paid for all our leads received. The only thing we will settle for and accept is a $300 cashier's check made out to us for $300 for the rebate as spelled out in the contract.
Final Consumer Response /* (3000, 14, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response will ONLY be accepted once we have received the $300 refund payment (to be mailed to our new address on Tamarack Village, NOT our old Bielendberg address) and when the refund has cleared our bank. Once the above is satisfied, then we will accept the response and go our separate ways.
Final Business Response /* (4000, 16, 2015/11/01) */
Our goal is to resolve this matter amicably. There may be a misunderstanding here, as a credit has already been approved on this account. Please contact our office with any questions or concerns. Thank you.

Initial Business Response /* (1000, 5, 2015/11/01) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business. He met...

with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
The $491 referenced in this complaint was for marketing leads generated for this customer's business. Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we will be issuing a credit to this customers account.
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this is a good compromise as long as they are crediting my back in cash not in new referrals'

I am rejecting this response because:
We have not received any refund or contact from Home Team Remodelers.

I am rejecting this response because:I will only accept a resolution of the following:I would like a check in the amount of $1295.00 mailed to [redacted] Homes [redacted] (this amount is from $1895.00-$600= $1,295.00)Th agreement was that we would pay $300 per month for 6 months for leads. We did receive leads in March and April so we feel we only owe HTR $600. Once we receive a check we will drop our complaint against HTR.3/7/16 $300 was deducted3/9/16 400.00 was deducted3/17/16 $500.00 was deducted3/30/16 $180.00 was deducted4/5/16 $515.00 was deducted

(The consumer indicated he/she DID NOT accept the response from the business.)
E.E. has not received in writing nor signed any agreement or contract from HTR. E.E. is requesting the return of $3370.00 in cash from the amounts of $300.00, $1480.00, $695.00, $895.00 taken using our debit card from our checking account. E.E. wants a full refund in cashier's check within 7 business days or by March 31, 2016. E.E. believes it was defrauded by Joseph Grant and Home Team Remodelers because of statements made and payment requests not authorized by Exterior Enhancements, Inc.

Initial Business Response /* (1000, 13, 2016/03/16) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business. He met...

with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
The money referenced in this complaint was for marketing leads generated for this customer's business. Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we will be issuing a credit to this customers account.
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.
Initial Consumer Rebuttal /* (2000, 15, 2016/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is fine if HTR intends to give us a credit, however they have not responded to any calls or emails in the last 3-4 months. I have called Matt [redacted] on his work phone, cell phone, the main office number in PA, as well as in Minnesota, left messages to no response. It is nice to finally see a response from this company. Let's just hope that the issue actually gets resolved.