Home Team Remodelers

Initial Business Response /* (1000, 13, 2015/07/06) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that, [redacted], signed up with us to generate marketing leads for his business on May...

12th. He met with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
We want to be clear that we stand behind our sales representative and all leads were sent out in accordance within the mutually agreed upon terms. After further research it appears that the leads referenced in this complaint were never even billed to the customer.
Our policy is to always seek an amicable resolution, and we intend to do that in this case. We will issue the $300 credit to this customers account and no further leads will be sent.
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.
Initial Consumer Rebuttal /* (2000, 15, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted all along was a credit of my $300.00 and to part ways with this company. This is acceptable but I wish I would not have had to go to all this to get this accomplished

I am rejecting this response because:
I will only accept a resolution of the following:  I will accept the the resolution when we receive the check in the mail. I would like a check in the amount of $1295.00 mailed to [redacted] (this amount is from $1895.00-$600= $1,295.00)Th agreement was that we would pay $300 per month for 6 months for leads. We did receive leads in March and April so we feel we only owe HTR $600. Once we receive a check we will drop our complaint against HTR.3/7/16$300 was deducted3/9/16400.00 was deducted3/17/16$500.00 was deducted3/30/16$180.00 was deducted4/5/16$515.00 was deducted

Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business.  He met with a sales representative, but it appears that...

there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer.  Despite taking these measures, it appears that there still was a misunderstanding. The money referenced in this complaint was for marketing leads generated for this customer's business.  Our policy is to always seek an amicable resolution, and we intend to do that in this case.  Since there was a misunderstanding, we will be issuing a credit to this customers account.     We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.

He did a credit card chargeback and has his money. When someone does a dispute you cannot refund their account because the money comes directly out of our bank account.

Initial Business Response /* (1000, 6, 2015/11/01) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business. He met...

with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
The money referenced in this complaint was for marketing leads generated for this customer's business. Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we will be issuing a credit to this customers account.
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.

(The consumer indicated he/she DID NOT accept the response from the business.)
I do no want a credit to use this company or the service they scammed me with in the 1st place.
I also want to warn other about the company, providing them with our credit card information was a huge mistake.

Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for his business. He met with a sales representative, but it appears that there was...

a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.
The money referenced in this complaint was for marketing leads generated for this customer's business. Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we will be issuing a credit to this customers account.
We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.

Initial Business Response /* (1000, 19, 2015/10/07) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that the customer signed up with us to generate marketing leads for his business. He met with...

a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that he has been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding. We want to be clear that we stand behind our sales representative and nothing in the written agreement suggests that the customer would only pay for leads that he contacts. Furthermore, all of our leads do come from trade shows and local events where we meet prospective customers in person. The $500 charged to this customer were for sales leads sent and received by the customer. Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we will issue a credit on this customers account in the amount of $500 that he has requested, and no further marketing leads will be sent or billed for. We look forward to this customer accepting our resolution offer, and we wish him the best of luck moving forward.
Initial Consumer Rebuttal /* (3000, 21, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That would be great, as soon I receive the check for $500 for my "deposit" I will be happy to close this out. Ill forget about the other charges I have from you for the leads that weren't qualified that I was charged for.
Final Consumer Response /* (3000, 29, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I mentioned I am happy to close this out as soon as I receive my money back. I talked with the Revdex.com rep and he told me that by saying "credit" you are telling me that you don't plan on reimbursing me the money but will give my account a credit for your services. Please send me the check and I will confirm and close this out asap. Feel free to give me a call if you have any questions.
Final Business Response /* (4000, 31, 2015/11/01) */
Our goal is to resolve this matter amicably. There may be a misunderstanding as a credit has already been approved on this account. Please contact our office with any questions or concerns. Thank you

Initial Business Response /* (1000, 8, 2015/10/11) */
Home Team Remodelers takes all complaints seriously and will always seek to find a resolution with the customer. After reviewing this matter, we found that this customer signed up with us to generate marketing leads for thier business. They met...

with a sales representative, but it appears that there was a misunderstanding about how this type of marketing works. As a result this customer feels that they have been misled. We try to avoid such misunderstandings by having all of the terms and conditions put in writing prior to beginning a business relationship with a new customer. Despite taking these measures, it appears that there still was a misunderstanding.

The amount referenced in this complaint was for leads generated. It is the customer's responsibility to set up meetings with the lead referrals that have requested their services and this was agreed to up front when our sales representative met with the customer. Please understand that generating marketing leads costs time and money so it would be unreasonable to request a full refund on all of the leads received. However, we would like to reach a fair resolution with the customer that works for both parties.
Our policy is to always seek an amicable resolution, and we intend to do that in this case. Since there was a misunderstanding, we would like to offer to split the difference. We will issue a credit on this customers account in the amount of $550.
We look forward to this customer accepting our resolution offer, and we wish them the best of luck moving forward.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These were not "LEADS GENERATED". This is false and I am reporting this further. THese were phone numbers OUTSIDE OF OUR SERVICE AREA. I contacted the company and we have a contract IN WRITING OF THE SERVICE AREAS THAT WE SERVE. These leads WERE KNOWINGLY NOT IN OUR SERVICE AREA. I ASKED FOR THE TOTAL: $300, $195 and $595.00 FOR ALL OF THE LEADS. THIS COMPANY NEVER RESPONDED for 2.5 months. IN THE CONTRACT, it states that if there is ANYTHING WRONG WITH THE LEADS INCLUDING REGIONS, INFORMATION ETC... YOU WOULD NOT BILL US FOR THEm. WE HAVE IT IN WRITING AND SENT THIS TO YOU THE SIGNED REGION WHERE WE OFFER SERVICES. How dare you try to SPLIT THE DIFFERENCE? Everything you do is a complete lie. WE ARE NOT SPLITTING THE DIFFERENCE WITH A COMPANY WHO SENT US LEADS BEFORE THEY BILLED US. WE WILL NOT SPLIT THE DIFFERENCE. HTR TAKE A LOOK AT YOUR REVIEWS ONLINE. You WOULD NOT RETURN PHONE OR EMAILS. You intentionally operate business like this. At this point we want a full refund and when you get the chance A.V., please give me a call at our office?
Final Consumer Response /* (3000, 14, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is UNBELIEVABLE. What is a fair way to resolve the issue? I attempted to review the leads with you for 3 months and NOT ONCE DID I GET A RESPONSE FROM YOUR COMPANY. THEY DID BILL US FOR THE REFERRALS OUT OF OUR SERVICE AREA. THEY DID NOT CREDIT US FOR ANYTHING. This is not ending here if they do not give us a full credit. The day we were sent the names and LOCATIONS (THAT WHICH I STILL HAVE AND AT THIS POINT WILL FURNISH TO Revdex.com so that may see it) ALL OF THEM WERE OUT OF OUR AGREED AREA. I called and spoke to a self proclaimed $12.00 office manager who said he could not help me but he would have someone call me back. I called 10 times. They never called back. Finally months later Matt called me back to tell me we should not have been billed for such mistakes. EVERY CHARGE YOU PUT ON OUR CARDS WERE OUT OF THE AREA AND FRAUDULENT. Would you like to review ALL OF THEM WITH US? YOU WERE GIVEN 3 MONTHS TO DO THAT BUT YOU NEVER RESPONDED TO OUR EMAILS OR CALLS. Not once did I get a call until I said I would push further outside of your organization. You are committing fraud. WHEN WILL YOU REVIEW THE LEADS? You have had since JULY to DO THAT. I spoke to Matt and he said a credit would be issued over a month ago. This will not be settled until you return the MONEY YOU STOLE FROM OUR COMPANY.I have attached the out of the area leads. Ah the last time you billed us, you billed us before you sent us leads. That was after you had already billed us two previous months and we told you to stop billing us (I put it in writing. I have it in writing. Do you need me to furnish that?) Before you billed us you received a letter in writing to discontinue our account since you were no longer responding to us.
You have been given ample time to resolve this issue and to REVIEW THE FRAUDULENT LEADS THAT YOU SENT TO US. You have no intention on being honest in our opinion. If you refuse to refund us fully for this AND THAT IS THE FAIR OPTION then I will go further. Please call us. I implore you to pick up the phone and call us so that we can review something that you should have done 3-4 months ago.
Final Business Response /* (4000, 16, 2015/11/01) */
Our goal is to resolve this complaint amicably. It appears that there has been a misunderstanding. A credit has already been approved on this account. Please feel free to contact our office with any further questions or concerns. Thank you.