HomeCraft Construction

My cell phone number is ###-###-#### and the best time to call me is between 10am and 4pm weekdays but im around all the time. Thanks

The following email was sent to [redacted] on **Oct16: Dear [redacted]We've been contacted by the Revdex.com regarding the problems you had travelling from Los Angeles on ** September.I'd like to discuss the issues you've raised.  Please can you...

provide me with a best time and contact number for me to call from the UK.I hope to hear from you again soon.Best regards Michael W[redacted]British Airways Customer RelationsYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is while not satisfactory to me, seems to be a moot point.  After reviewing blogs and travel sites it appears that this is British Airways policy (regardless of the reasons for cancel they do not proffer a refund, or the time frame involved), so while it is an unfair business practice it is their policy and therefore it is not worth my time or your effort to try an get them to see reason.  I can take the two options I as a consumer can take - I can not use them as a travel partner and I can alert family and friends, colleagues, clients and associations I am active in to this policy so that they too can avoid British Air.  I have already notified my own travel office, and British Air is removed from our recommended carriers. With 69,000 people traveling worldwide this is a stronger recourse than receiving my mere $2,000+ back.  Perhaps loss of business in a highly competitive industry will cause a review of the policy.  I also sent the hyperlinks found to their US General Counsel and suggested British Air might be at risk for class action suit - I don't have the time but it is very obvious they are not a reputable carrier.  Thank you for your time and attentionSincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1)The service provider offered a discount which expired less than 20 days after extending this offer. I work and I cannot schedule vacations without at least 30 days of planning to secure time off and select location and honestly $100 as courtesy was not very courteous.   2) The offer for settlement did not include the refunded requested amount and did not provide reasonable compensation for the company's failure to delivery my property in the agreed upon timing.3) The additional compensation would have counted for additional cost for transportation I did not have receipts (taxi $75 to and from the airport since the company failed to answer my calls)  Finally the company's inability to understand and accurately refund the cost is disappointing and shows the company unwillingness to compromise as I have from their failure to delivery my property as agreed to with purchasing of airline tickets.  This is a company I will never travel with this company again even my returned home bags were lost and mixed up with delivered to my home. I will be filing a complaint with state and local government agencies to address their lack of responsibility or culpability within this situation.  Regards,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on [redacted]:Dear [redacted] Following on from your contact with the Revdex.com we have reviewed your baggage claim.  Firstly, I want to apologise for the damage to your bag and regret this wasn't resolved while you were in Germany.  I know...

it must have been inconvenient to have to deal with this while on your trip.As a global carrier, British Airways understands there will be occasions when there are problems with baggage.  We're not experts in this area though, and we contract [redacted] to assist passengers with any claims of this nature.  They are a specialist baggage company and assist passengers in the UK and Europe.  In many cases they can replace or repair bags but they will offer compensation if this isn't possible.  I apologise that after you sent your banking details over to [redacted] in March, they did not get back to you.As [redacted] have offered £86.50, which is equivalent to $110.00, I will be requesting a bank transfer be sent to you for this amount to avoid any further delay.  Please allow three to five business days for the funds to be credited to your Citizens Bank account.  Again, we regret the inconvenience caused and hope to welcome you on board one of our flights soon.Best regards Iona H[redacted]Senior Service Recovery ExecutiveBritish AirwaysYour case reference is:[redacted]

The following email was sent **Sep17:
Dear [redacted]
Thanks for getting back in touch with us about your EU compensation claim.  I'm sorry for the delay in responding.  I understand this is something you feel strongly about and I'm sorry you're unhappy with my previous reply.
We really want you to fly with us again and we know not resolving your complaint fully will affect the decisions you make when you need to travel in the future.  I've had another look at your claim for compensation and I've taken time to make sure our response is accurate and up-to-date.
We did everything we could to avoid the strike action which included extensive negotiations with the unions.  In addition British Airways has a voluntary group of some 400 volunteer staff who are trained to operate as full-time cabin crew to cover flights in such situations as crew strikes. This enabled us to operate 98.9% of our schedule as normal, but some cancellations remained necessary.
I'm afraid our decision hasn't changed and the response you've received about the eligibility of your EU compensation claim is correct.  As your flight was cancelled due to industrial action, we're unable to offer you any compensation.  I know this isn't the answer you were hoping for and I'm sorry to let you down.
Given the information we hold about your cancelled flight, our answer won't change and we're unable to respond to any further requests for compensation.
If you would like to know more about EU compensation, simply click on the following link:
[redacted]
I hope this hasn't deterred you from choosing to fly with us in the future and that we can welcome you on board again soon.
Best regards
Nigel S[redacted]British Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on [redacted]:Dear [redacted]Thanks for your emails about your booking to travel from San Diego to Amman.  We've also been contacted by the Revdex.com.  We're concerned you feel we didn't honour the cabin you had...

booked on your return from Amman, and apologise for the delay in addressing your concerns.Firstly, I'm sorry you didn't receive a response to your query after you called the contact centre.  I appreciate this will have been frustrating and have logged your comments about this.I've fully reviewed the history of your booking.  I can see that on ** March 2016 you booked seats in World Traveller Plus on [redacted] (San Diego to London Heathrow) and [redacted] (London Heathrow to San Diego).  Seats in World Traveller were booked for [redacted] (London Heathrow to Amman) and [redacted] (Amman to London Heathrow).  The flights to and from San Diego were immediately upgraded to Club World using [redacted].  The correct taxes, fees and charges were taken and a request for 55,000 [redacted] was pended in the booking.  On checking your booking I've found that the 55,000 [redacted] was never debited from your Executive Club account.The other flights, to and from Amman, were not upgraded and there is no reference to an upgrade being requested or quoted for this part of the journey.  The aircraft that operate flights to and from Amman are A321-200 with a two cabin configuration.  We offer World Traveller or Club World only and, as mentioned above, you were booked in World Traveller.  The passenger records for your flights show you were seated in the cabins you had paid for on each flight.  I'm sorry you found our staff in Amman unhelpful when they offered to upgrade you for cash.As mentioned above, the 55,000 [redacted] for the upgrades on [redacted] and [redacted] were never debited from your Executive Club account.  If you check your statement you will see that no [redacted] have been debited from your account this year.  The only transactions are the [redacted] and [redacted] you've received for your flights.  I'm afraid we do need to debit 55,000 [redacted] for the upgrades you received and this will show on your account shortly. I appreciate you were also disappointed with the seat you were allocated on your flight from Amman in World Traveller.  As a Bronze Executive Club member you are entitled to select your seat from seven days before departure.  You may find this useful in future.Thanks again for getting in touch.  We greatly value your support as a Bronze Executive Club member and hope this clarifies the situation.  Please let us know if we can be of further assistance in future.Best regardsIona H[redacted]British Airways Customer RelationsYour case reference is:[redacted]

[redacted]...

[redacted]
Dear [redacted]We've been contacted by the Revdex.com regarding the problems you've had obtaining a partial refund of your flight from Chicago to San Diego on ** August.  I really am very sorry this still hasn't been arranged for you, despite your best efforts. I've been in contact with the manager of our Refunds team to make them aware that, not only are you due a refund, but how long you've waited for this matter to be resolved.  The manager of our Refunds team would also like to pass on his sincere apologies to you.  After investigating this matter, he confirmed we only ever received the boarding passes for two of the passengers who travelled.  As a result, he's arranged for another letter to be sent asking for the other two boarding passes.  You can expect to receive this soon.  Once they receive all the boarding passes they will process the refund as a matter of priority for you.I'd like to assure you I've notified our Customer Experience team of your disappointment.  I know they'll share my concern with the time taken to arrange your refund, and look at what we could've done to prevent it.We value you choosing to fly British Airways, and despite the problems you've had on this occasion, I really do hope you'll fly with us again soon.  Should you have any further questions or queries regarding this matter, please don't hesitate to contact me again. Best regards Michael W[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted] Please use the following link to send us a reply and quote your case reference 14446404 in any correspondence with us:[redacted]Please do not send payment card details via email[redacted]   OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] LEGAL INFORMATION [redacted] This email was sent to you by [redacted]  (To find out more, click here [redacted]) 
[redacted]

The following email was sent to [redacted] on **Jun17:Dear [redacted]Revdex.com reference: ID# [redacted] I was sorry to learn about the difficulties you had at Orlando International airport on ** May 2017.  I realise how distressed you must have been...

when you were told you couldn't travel to Dublin as planned.  I'm sorry this meant you missed the International Field Study course.  This must have been disappointing.  I'm afraid that as you didn't provide a flight number, booking reference or ticket number in your email I'm unable to find your reservation.  I've checked our records for ** May and you don't appear on any of our passenger lists for our flights departing from Orlando. However, from the details you've given about your experience, it looks as if you may have been booked to travel on [redacted].  This is a codeshare flight operated by [redacted] under flight number [redacted] and they were responsible for the boarding and acceptance of passengers onto the flight.  Unfortunately, this means we have no details of what happened at Orlando as it was [redacted] who denied you boarding.I'm concerned to hear about your experience with [redacted] on the day and that we were unable to assist you when you called.  I recommend that you send your complaint to them directly, as they are better placed to explain things.  You can find their contact details at: [redacted]  Alternatively, if you were travelling on a flight operated by British Airways I'd be happy to look into things further for you.  To assist me, please provide the flight number, ticket number and your booking reference when you reply.Thanks for following this up with us and for giving me the opportunity to explain.  I hope you find the information I've provided helpful and that this helps you to resolve things fully.Best regards Heather C[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would have found their response acceptable if the only issues were the flight re-routing and the delay it caused me since I arrived home almost 24 hours after the supposed arrival tiime.The real issue here was the way I was treated by BA's representative over the phone. They can't simply assume people have money to pay for the incurred expenses caused by their mistake. I was denied hotel and food voucher and was left on my own. I spent a humiliating night sleeping on the floor of Madrid airport. I was travelling on a tight budget and didn't have money to pay for hotel and/or food. I had to borrow money from a stranger to buy food. This is simply unacceptable.In addition to the US $250 evoucher they are offering me, I would expect to get some compensation for the hotel and food they denied me. I suggest $ 200 cheque as a compensation.thanks,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Feb**:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear...

[redacted]We've been contacted by the Revdex.com on ** February regarding a redemption booking between New York, JFK and Hong Kong.  Please accept my apologies for the delay in getting back to you. I'm sorry to hear you experienced some issues relating to your Avios booking made on the ** February 2015.  I understand you called us on ** February 2016, and you spoke to an agent in our Change Booking team.  We have notes in the booking to advise us that you spoke about the discrepancy in the title of your name, and you were reassured that it would be fine to travel.  There are no notes in the booking to report you discussed changing your Avios ticket.  To ensure we knew exactly what was said during the call, we've managed to have it traced.  As per the notes detailed in the booking, the phone call consists of discussing the title of your name and at no point do you enquire about cancelling or changing the booking.  Our records show the next time you called us was on ** February when you requested to change your flights.  I understand you were advised that you wouldn't be able to make any changes to your Avios ticket, as you were within 24 hours of your flight departure.  There are also notes in the booking to say you were advised that if you wished to cancel the booking, you wouldn't receive any of your Avios points back as Avios points are non-refundable when the booking is cancelled within 24 hours of flight departure.  The agent you were speaking to proceeded to cancel the booking, and you were told that you would receive a partial tax refund of $73.40 per passenger.  However, this call was also traced and it appears you don't request a cancellation of your booking.  Therefore, your booking should never have been cancelled at this point without your authorisation.  While you wouldn't have received your Avios points back within 24 hours of departure, we did cancel your booking despite you never having requested this.  Therefore, after thorough review of your case with my manager, we have decided to reimburse you with 21,000 Avios as an exception, along with any refundable taxes.Please allow 7-** working days for your Avios to show in your Executive Club account and any applicable taxes to appear to your original form of payment.  If there's anything else I can assist you with please don't hesitate to contact me directly using the blue link below.  I hope we're able to demonstrate the British Airways experience at its best the next time you travel with us.  We look forward to welcoming you back on board soon.   Best regards Kerrie C[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted] Please use the following link to send us a reply and quote your case reference 14925576 in any correspondence with us:>[redacted]Please do not send payment card details via email[redacted]   OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: http://www.ba.com/yourquestions [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - Waterside, Speedbird Way, Harmondsworth, UB7 0GB, United Kingdom.  (To find out more, click here www.ba.com/aboutba) This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Dear [redacted] Thanks for your recent correspondence with the Revdex.com, which they've passed on to us. I'd firstly like to apologise for any confusion caused in arranging the refund of your ticket.  After making further enquiries with our Refunds team, they have now advised there is no further refund due. You have been given a refund as per the fare rules of your ticket.  As you had a non-refundable ticket, you're only entitled to a refund of the unused taxes on the unused sectors, which equates to $252.30.  This was refunded to your card ending [redacted] and was processed on ** December 2016.  If you haven't done so already, please contact your bank who will be able to transfer the funds from your expired account into your new account. I had previously advised you that our Refunds team had sent you a letter asking for your bank details, which you've not received.  As the refund amount is less than what you originally paid on your card, the refund was processed back to your original card.  This means there is now no need to provide your bank details.  Should you receive a letter asking for your bank details, please disregard this. Once again, please accept my apologies for any confusion caused.  If there is anything else I can help with, please don't hesitate to contact me.  I hope we'll have the opportunity to welcome you on board again soon.         Best regards   Laura M[redacted]Senior Service Recovery Executive Your case reference is:[redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the letter for the fees paid at Cairo airport yet. As soon as it is received and the remaining portion of the payment is successfully refunded, I'll be satisfied with the business' response.However, I do appreciate the attention given to this matter especially after I had to make multiple phone calls to British Airways without any result before finally resorting to Revdex.com.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have finished the form and provided all required documention in the link provided in BA's response. But BA representative asked me to send a letter to their refund department in UK to solve the problem. I don't have access to international mail and that will take long time to get back. As a global company, BA should be able to propagate my document internally easily, or they at least provide easier way for me to communicate (eg: electronic instead of mail).
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Mar17:Dear [redacted]Thanks for getting back in touch with the Revdex.com about your complaint.  I understand you're unhappy with our explanation as to why we're unable to offer you a full refund or credit towards a future flight.  Please let me explain our position again, as to why we're unable to do this.As previously mentioned, when you make a booking online, we always make it clear which type of ticket you are purchasing.  I'm afraid, as you purchased a ticket which wasn't refundable, you wouldn't have received a full refund or a credit from us if you cancelled it.  When you cancel your booking online and initiate a refund, we can't calculate how much the penalty will be.  This needs to be calculated by our Refunds team.  I apologise you didn't receive any correspondence from us about your refund. I realise you feel as though you weren't provided with adequate information during the cancellation process on our website.  We provide information on the fare rules and cancelling your ticket in the Terms and Conditions when you make your booking.  Also, our Customer Support team are available by telephone to provide you with information on changing or cancelling your ticket.  I'm very sorry if you were unaware of this before cancelling your ticket. All airlines have different policies and I'm afraid providing credit, for the full amount, towards a future flight isn't something we're able to offer.  However, as a gesture of goodwill we would like to offer you an eVoucher for $500.00, to use towards a future flight with us.  I've included your eVoucher details below with a link to some helpful information about how you can use it:   [redacted]  If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to:  [redacted]We're very grateful you've taken the time to let us know what happened, as it's only through your comments we know where we can make improvements to our service.Thanks again for contacting the Revdex.com.  We value your support and please don't hesitate to contact me directly if I can help you with anything else.   Best regards Danielle A[redacted]Senior Service Recovery ExecutiveBritish AirwaysYour case reference is:[redacted]

Dear [redacted]We've received an email dated ** April from the Revdex.com regarding your booking reference, [redacted], which you made through [redacted].  Thanks for taking the time to discuss your concerns with my colleague Cecilia this morning, I'm sorry it took us longer than...

expected to contact you.  As Cecilia explained, we don't have a policy in place for travel to Turkey, as the Government have not advised us against travelling there.  As you made your booking through [redacted], they would need to make any changes to your booking and follow the fare rules of the ticket.  We wouldn't be able to use our discretion to waive any fees, as we must remain consistent so we're fair to all our customers.  I've had a look at your booking today, and can see that it was cancelled by [redacted] on ** April.  I'm sorry we were unable to meet your original request. Thanks again for taking the time to contact the Revdex.com.  I hope we get the chance to welcome you back on board in the not too distant future.  In the meantime if there's anything else I can help you with, please don't hesitate to contact me.  Best regards   Danielle D[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]

The following email was sent to [redacted] on **Sep17:Dear [redacted]We've been contacted by The Revdex.com about your claim for compensation, following the delay to your flight from Paris, CDG to London Heathrow on ** June.  I realise how inconvenient it was when...

you and your family missed your connecting flight to Aberdeen, and the next flight we could rebook you on was later that evening.Our records show that flight [redacted] was delayed due to Air Traffic Control restrictions which were put in place due to strong winds over France that day.  This meant that your flight was given a later departure slot and took off 39 minutes late.  While we did manage to make up some time en route, the aircraft arrived too late for you to make your connecting flight.I can see that we did offer you refreshment vouchers during the time you were delayed.  I'm sorry we weren't able to offer you an earlier alternative flight to Aberdeen.Article 5.3 of the EU Regulation 261/2004 states that a carrier is not obliged to pay compensation if it can prove that the delay or cancellation is caused by extraordinary circumstances that couldn’t have been avoided even if all reasonable measures had been taken.  In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay.  This means you’re not entitled to compensation under the EU Regulation for your delayed flight.  I realise this will be disappointing for you and your family but I hope this information will help you to understand our decision.Thanks again for contacting us.  I do hope this won't affect your decision to travel with British Airways in the future.  If there's anything else I can help with, please reply to my email by using the link below. Best regardsNicola D[redacted]British Airways Customer RelationsYour case reference is:[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding British Airways has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

The following email was sent to [redacted] on **Aug17:Dear [redacted] Thanks for contacting us about your EU compensation claim.  I'm really sorry for the delay in getting back to you. Your claim’s been refused because [redacted] on ** July 2017 was cancelled because...

of industrial action which prevented the aircraft operating as scheduled.  Under EU legislation, I’m afraid we're not liable for a compensation payment in this situation. On the day you were due to travel, industrial action was carried out by Mixed Fleet cabin crew.  Strikes are an extraordinary circumstance and are outside of our control.  Unfortunately this caused unforeseen disruption to our schedule.  We take all reasonable measures to avoid cancelling a flight and we always consider if there are any operational options available before we make a decision.  We're very sorry the cancellation was necessary in this case.Thanks for following this up with us.  Please feel free to contact us if we can help you any further and I hope we have the chance to welcome you on board again soon. Best regards Nigel S[redacted]British Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on *-Mar-17:Dear [redacted]Thanks for getting back in touch with the Revdex.com.  They've passed your correspondence on to us, so we can respond to you directly.  I'm very sorry for the delay in getting back to you.I'm disappointed to read you're having problems contacting us, to let us know which form of compensation you'd prefer.  You're unable to reply directly to the email, however if you click on the [redacted] link at the bottom of this email, your response will be sent directly to this case. I'm afraid we're unable to offer you Gold Executive Club membership for what happened.  As previously mentioned, you're entitled to €600.00 cash compensation or €825.00 in the form of an eVoucher, which can be used towards a future flight.I've included my previous email below and it would be helpful if you can get back in touch to let me know which type of compensation you'd prefer.  Once I've received your response I'll be able to arrange it for you. I look forward to hearing back from you soon.   Best regards Danielle A[redacted]Senior Service Recovery ExecutiveBritish AirwaysY[redacted]______________________________________________________________...⇄ [redacted]Thanks for contacting the Revdex.com about your flight from Oslo on ** January.  I'm very sorry for the delay in responding to you and I'm disappointed to read we haven't yet fully addressed your concerns.I'm particularly concerned to learn you were denied boarding, due to your flight being oversold.  I'm very sorry about this and for the inconvenience we caused for you and your children, especially as we had to rebook you for the following day. There are occasions where our customers make a booking and then don’t turn up for their flight.  We have an overbooking policy, which helps us avoid flying with empty seats and means we can keep the cost of our fares down.  Ultimately this means we can fly a lot more passengers to their destinations.  We collect data about how many people don’t turn up for each flight and we use this information to tell us if we should book more passengers than there are seats. I’m afraid we do get it wrong sometimes and more passengers might turn up for their flight than we expected.  I'd like to assure you that we constantly review our policies to minimise the risk of this happening on future flights. I'm disappointed to read our staff in Oslo were unable to provide you with any compensation and that you were assured we'd contact you to arrange it.  I can see this hasn't happened and I'd like to apologise for this.The compensation you're entitled to is either an eVoucher for €825.00 or a cash amount of €600.00.  These amounts are per passenger and will be converted into your local currency.  You can put an eVoucher towards future flights with us and it will be sent to you by email, where as cash compensation will be sent to you by a bank transfer.  You can let me know which you'd prefer by replying to this email. If you would like your compensation to be in the form of cash, it would be helpful if you could send me the following information:   Bank name Branch name Routing number (9 digits - please provide the paper and electronic sort code) Account number (1-20 digits)   Thanks again for contacting the Revdex.com about your complaint.  I've told our Senior Management team about what happened.  I know they'll also be disappointed to read about your experience, however they will appreciate your insight. I look forward to hearing back from you soon.   Best regards Danielle A[redacted]Senior Service Recovery Executive British AirwaysYour case reference is:[redacted]