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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I don't find a $100 coupon acceptable. I would accept two tickets to Paris at the rate I previously paid. My tickets were only refunded because British Airways said they as well as there partners had no availability for March [redacted]-April[redacted], April [redacted]-May[redacted], or May [redacted]-June [redacted]. Also I couldn't be refunded for my hotels booked in Paris for the initial trip, I know this does not all fall on them but it would be nice if they were more understanding of how much money I lost because of this. The manager at the counter where you check in refused to come out and talk to any of the passengers or answer any questions. Ive lost so much on this had a terrible experience. Why not offer me the tickets with your for my price with your $100 discount or something. Ultimately i'll never see those tickets for that price again offered by you guys. $100 dollar coupon doesn't begin to cover the cost to travel anywhere in Europe from North America on your airline. Im very open to accepting an offer from you and dropping the complain if any effort in solving the problem is put forth. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following reply was sent to [redacted] on **Apr**: Dear [redacted]Thank you for contacting the Revdex.com about your recent booking with British Airways.  I'm sorry to hear about the problems you've experienced with the kosher meals that you...

ordered for the flights in your booking and I understand why you're feeling frustrated.  Please accept my apologies for the time taken to get back to you about this.You've mentioned you called our Sales team in January and the agent you spoke with confirmed that kosher meals would be available for all of your flights.  I appreciate for religious reasons you can only eat kosher meals, so this is essential for you.As many of the flights are code share, I understand you tried to request the special meals via your online travel agency, but you were advised to contact [redacted].  I can imagine your disappointment when you called [redacted] and discovered kosher meals aren't available.  Again, I'm really sorry we let you down.As an apology, I'd like to offer you High Life Shop vouchers for £50.00.  You can put them towards the cost of items on British Airways flights where the High Life Shop range is available.  I've sent these to your home address and you should receive these shortly. Thank you again for getting in touch about this.  We look forward to welcoming you on board your flight from Dublin on ** June and if there's anything else I can help with, please reply using the blue link below.Best regards Nikole A[redacted]Senior Service Recovery Executive British Airways Customer RelationsYour case reference is:[redacted]

The following email was sent to [redacted] on **Jul16:Dear [redacted]We've been contacted by the Revdex.com dated ** July and the US Department of Transportation dated ** July, regarding your delayed baggage on your recent journey from Alabama to Amman.  Please...

accept my apologies for the delay in getting back to you. I'm sorry to hear your baggage was delayed when you travelled with us on ** July.  It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled.  We try to make sure all bags are handled correctly when they’re within our care, and I absolutely agree we’ve let you down. If a bag misses a flight for any reason, we’ll certainly send it to you as soon as possible.  We know how important it is for you to have your belongings, however sometimes we have the wrong information and we can’t send your bag to you until we’ve completed our investigations.  This means the process can take longer than expected.It must have made matters even worse when your baggage was returned to you and it was damaged.  I do not doubt the disappointment you must have felt, and as a highly valued Blue member of the Executive Club, I appreciate this is not the level of service you expect to receive.We want you to have a bag to travel with as soon as possible, so we’ve asked our specialist baggage company, Rynn's, to repair or replace your bag.  You can call them directly on ###-###-#### from 9:30am until 5:30pm CST, Monday to Friday.    So Rynn's know exactly what’s happened to your bag, please quote your reference number AMMBA10311, as I’ve already sent them the details of your claim.  They’ll be more than happy to help and talk to you about your next steps.   Please be assured that we've passed the details of your complaint to our Customer Experience team so they're of what happened when you travelled.  I know they'll appreciate your insight.If there's anything further I can assist you with please don't hesitate to contact me directly using the blue link below.  We look forward to welcoming you back on board when you travel back from Amman on ** September.    Best regardsKerrie C[redacted]Senior Service Recovery Executive[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I really appreciate the effort from Revdex.com on this case and resolution time also very quick. Thanks a lot for your help.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Jun15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear **...

[redacted]Thanks for contacting us via the Revdex.com about your flight to [redacted] on ** April.  I'm really sorry to hear you didn't get the seat you'd paid for in our Club World cabin.  I can only imagine how frustrating this must have been for you.  Please also accept my apologies for the delay in getting back to you. We know being able to choose your seat is an important part of your journey, so you can make sure you’re comfortable when you’re in the air.  However, there are times when due to operational, safety or security reasons we might need to change your seat.  This is still the case even if you'd paid for your seat reservation. If this happens, you're entitled to your seat charge back.  You must apply for a refund on ba.com as refunds can't be processed at the airport or on board.  We'll only make a refund to the credit card used to pay for the seat reservation, unless otherwise stated.  You can apply for your refund using the link below:http://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&...⇄ been in touch with our Refund team just to confirm one way or another if your refund has been processed.  I'll let you know as soon as I've heard back from them. Once again, I'm really sorry we changed your seat reservation.  I hope you've not been deterred from travelling with us again in the future.  If you have any further questions you can contact me using the blue link below.  Best regards[redacted]British Airways Customer RelationsYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:>[redacted]OTHER CONTACT INFORMATION[redacted]If you have a general query about British Airways or your journey with us, you can ask your question online:http://www.ba.com/yourquestions[redacted]LEGAL INFORMATION[redacted]This email was sent to you by British Airways Plc - [redacted].  (To find out more, click here www.ba.com/aboutba)This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

The following email was sent to [redacted] on **Nov16:Dear [redacted]Thanks for your time on the phone on Monday.  It was very helpful to speak to you.  As discussed, I requested a trace of the call you made to us on ** April.  I'm afraid we haven't been...

able to trace the call.  As I advised, when this happens, we have to look at the remarks the agent has put in your booking.The remarks from your call to our Change Booking agent state that you called to make a change, and had previously been quoted $25.00 per passenger.  The agent explained this is a service fee, which would be waived under a goodwill budget.  There are further remarks that show despite the service fee being waived for you, there was still a $55.00 per passenger charge to make the change.  As the remarks clearly state you were informed of the $110.00 charge, we're unable to offer you a refund.  I know this isn't the answer you're hoping for and I'm sorry. Thanks for your patience while I looked into this for you.  We value your support as a Blue member of our Executive Club and I hope we can welcome you on board with us again soon.  If there's anything else I can help with, you can contact me directly using the link below my name.  Best regards Anna W[redacted]British Airways Customer Relations ExecutiveYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello – The following email was sent to [redacted] on **Jul16: Dear [redacted] Thanks again for contacting the Revdex.com.  I've reviewed all of the information you've given us and I'm afraid we wouldn't be able to offer a $500.00 eVoucher each for yourself and [redacted].  The eVoucher we have offered for you is for both of you. While I know how disappointing this will be for you, I hope you'll understand we have to be consistent so we're fair to all our customers.  Unfortunately, our response won't change on this occasion.  I'm sorry. Thanks again for getting in touch with us about this.  I hope despite this, we can welcome you both on board again in the future.  Please let me know if there's anything else I can help you with. Best regards Jemma S[redacted] Senior Service Recovery Executive British Airways Customer Relations Your case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Funds were sent back to my bank account, thank you for helping
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have been in touch with Carol of BA[redacted]sorry didn't get her last name).She said that they are working with [redacted] to get the [redacted] booking reimbursed since I made that booking after BA. She understood that my re-booking was a mistake due to the error in their site. I am very much appreciative of getting the money back.Carol said, I will get an email from BA stating that I will get the money money back from [redacted], I am still waiting for that email. Until I get the confirmation please keep the case open. Many thanks for helping me and family on this issue. [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Aug16:Dear [redacted]We've recently been contacted by the Revdex.com regarding your recent experience at London Heathrow.  Please accept my apologies for the delay in getting back to you. I'm sorry to hear you experienced some...

problems when you were due to travel on the BA0117 from London Heathrow to New York, JFK on ** April.  I understand from the correspondence we've received, that you were unable to board the flight due to late conformance.  I'm aware the staff member at the gate was asking you questions regarding your journey, and proceeded to advise that you were too late to check your baggage in.  I understand this meant you didn't travel on the BA0117 flight to New York, JFK. I'm concerned to hear about the attitude of the staff members you spoke to regarding your missed flight.  I'm aware that when you spoke to the manager, he advised you that in order to change your ticket to take an alternative flight, you'd need to pay $300.00 each.  I'm disappointed to hear the manager you spoke to clearly showed no empathy towards you and your son.  I can appreciate this wasn't helping the situation and must have made matters even worse. While I'm glad to hear you had the chance to explain your position to your superiors so they were aware of what happened, I do not underestimate the inconvenience missing your original flight must have caused you, especially when you arrived in New York past your report time.  I'm also sorry to hear the cabin crew forgot to offer you a vegan meal on both of your flights, and spoke to you in a derogatory manner.  As you changed your return flight at the airport, our Catering team are usually unable to allocate a special dietary meal in such a short amount of time.  They require at least 48 hours notice to meet our passengers' dietary requirements.  However, there shouldn't have been an issue in providing you with a vegan meal on your outbound BA0178 flight on ** April, as I can see the meal was requested when you called our Change Booking team on ** April.  Please be assured, I've passed all of your comments to our Customer Experience team so they're aware of what happened when you travelled.  I know they'll value your insight. If there's anything further I can assist you with, please don't hesitate to contact me directly using the blue link below.  I hope we're able to demonstrate the British Airways experience at its best the next time you travel with us.   Best regards Kerrie C[redacted]Senior Service Recovery ExecutiveYour case reference is[redacted]

The following email was sent to [redacted] on **Apr17:Dear [redacted]I received an email from the Revdex.com on ** March regarding the problems you had encountered when booking a ticket for your infant.  Please accept my apologies for the time...

it's taken me to contact you, but I have been trying to establish what happened.Our records show your booking reference [redacted] was made on ** August 2016 for yourself, [redacted] and [redacted].  Your infant daughter was not included on the booking.  The booking was made through a travel agent and none of the flights were to be operated by British Airways.  The first flight was to be with [redacted] and was flight [redacted] from Dallas to Madrid.  This flight was scheduled to depart at 17:45 local time on ** December 2016.At 13:02 local time on ** December a note is added to the booking stating you had telephoned British Airways to ask about a ticket for your one year old infant, [redacted].  Our agent advised you to speak with your travel agent.  Our telephone agent would not have had access to the fare information charged by your travel agent, so could not have calculated the cost for your infant's ticket based on that fare.  I am sorry your travel agent did not offer assistance.  However, they may not have been able to issue a ticket in time for your flight's departure, so I can understand why they would refer you to the airport.British Airways staff at Dallas airport were able to issue a ticket for your infant daughter at 16:50 local time.  The ticket number is [redacted] and cost $225.00.  Please be aware that the fare for any booking made at this time will have been calculated at the best possible price available.  Again, our agent would not have had access to the fare information charged by your travel agent.  The ticket issued by British Airways covered [redacted]' journey from Dallas to Madrid and onward to Jerez.  I contacted our managers responsible for our operation at Dallas.  I regret they have no record of speaking with you at the time, other than to make this booking.  However, we would expect booking information to be read back to a customer to ensure the details are correct.  As you've said, our agent initially only made the booking for your flight to Madrid.  Fortunately you realised the error and pointed out that this was not your final destination.  I'm sorry you did not notice the lack of a return journey.  It is possible that the pressure of time, as it was now less than an hour away from your flight's departure, meant that the best option was to book a one-way ticket.  A referral back to your travel agent could have given you a better rate for the return fare.  However, this should have been discussed with you.  Please be assured this concern has been addressed by our managers in Dallas.      I'm concerned to learn you didn't realise that you had no return ticket for [redacted] until you arrived back at Jerez airport on ** January.  I can see an Iberia ticket number [redacted] was issued by them at a cost of €338.33.  This ticket only covered the journey from Jerez, through Madrid and onwards to Philadelphia.  I'm aware another ticket was issued in Philadelphia, for your flight to Charlotte, but I regret I do not have access to any of its details.You've said the total cost of [redacted]'s journey was $649.93.  British Airways does accept that this was unlikely to be the correct cost.  However, the correct fare should have been calculated at the time your booking was made with your travel agent.  As a gesture of goodwill, we would like to offer you $150.00 as a contribution towards the cost of the tickets purchased with Iberia and American Airlines.The best way to make this payment is by bank transfer.  I'm able to arrange this, but I'd need the following information:   Bank name Branch name Routing number (9 digits - please provide the paper and electronic sort code) Account number (1-20 digits)  If you believe the fare charged by Iberia on 05 January was incorrect, you may wish to contact them.  Their contact details may be found here:[redacted] Please accept my apologies for the time it's taken us to fully address this matter.  If I can be of any further assistance, please let me know. Best regards Joy C[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]

The following email was sent to [redacted] on **Aug15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the email** Dear...

[redacted]Thank you for contacting The Revdex.com regarding your complaint.  I'm sorry your flight to Philadelphia was cancelled, and you were unhappy with the rebooking options which were available to you.  I appreciate the reasons why you feel let down.Unfortunately, BA67, from London Heathrow to Philadelphia had to be cancelled due to damage to the aircraft.  I can see we notified you of the cancellation on ** July, and rebooked you via Chicago.  However, I know you called us and advised this option was unsuitable.When a flight has been cancelled, it's our responsibility to ensure you're rebooked, and get you to your destination as close to the scheduled time as possible.  We do not guarantee this will be on a direct flight, and therefore re routing is an option.I know you stressed you wanted a direct flight, and I can see you were offered to be rebooked on the direct service on ** August.  However, I know you couldn't accept this as you needed to be back in Philadelphia before this date.  The only option available, for a direct flight, was from Manchester, which meant you had to take the shuttle from London Heathrow.I appreciate the reasons why you were unhappy with the rebooking options, however, we wouldn't offer an upgrade from [redacted] to First, as a gesture for a flight cancellation.  I'm sorry you were disappointed with this.While I can see you arrived in Philadelphia close to your scheduled arrival time, I know you faced inconvenience due to the cancellation.  Therefore, as a gesture, I've arranged to send you and [redacted] an eVoucher for $200.00.  I hope you'll accept this with my compliments.Once again please accept my apologies and thank you for your time.  We value your support and look forward to welcoming you on board again soon.  If I can help with anything else, please feel free to email me.Best regardsSara S[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]
**Please do not send payment card details via email[redacted] OTHER CONTACT INFORMATION[redacted]
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[redacted]LEGAL INFORMATION[redacted]
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The following email was sent to [redacted] on **Aug17:Dear [redacted]Thanks for your letter addressed to our Chairman and CEO, Alex C[redacted].  Mr C[redacted] has asked me to reply on his behalf, so please accept my apologies for the time it has taken me to do so.  I'm also sorry...

you needed to approach the Revdex.com in order to prompt for a response from us.I completely understand why BBC news bulletins, about industrial action by some British Airways cabin crew, would have caused you and [redacted] [redacted] concern.  I appreciate how vital it was for you both to be able to return to New York as scheduled on ** July.  While the news bulletins would not have been able to give the specific details you needed, our staff and website should have had more information.British Airways intended to operate 99.5% of our schedule.  Where we could not operate a European service, our oneworld alliance partner Qatar Airways were going to operate the flights for us.  A small number of long-haul flights from London Heathrow were cancelled, but all customers were rebooked onto alternative flights.  We did all we could to contact customers whose flights were to be cancelled, but Manage My Booking functionality on ba.com held the most up-to-date and accurate information.I know you will be disappointed to learn both of your original flights operated.  Flight BA0547 from Rome arrived into London Heathrow a little late at 17:22.  Although you would then have missed flight BA0179 to New York, we would have been able to offer you seats on a slightly later flight without charge.  Our airport staff are in the best position to help customers when their flights are disrupted.I regret to advise that we have no liability for the cost of the alternative flights you purchased.  If you held travel insurance for this holiday, your insurer may be able to help with this cost.  As your original booking was made through a travel agent, you would need to approach them for any refund due.  However, I have also passed the booking to our Refunds team who will contact your travel agent.Please be assured I have passed the details of your situation to our Customer Experience team.  They will be very concerned to learn that the way the industrial action was reported by news programs caused such distress to our customers.Thank you for ensuring this matter was brought to our attention.  Despite this experience, I hope we can welcome you and Mrs Cerasuolo on board in the future.  In the meantime, if there is anything else I can help with, please let me know. Best regards Joy C[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  
 I paid British Airways!  I did not pay US Airways or American Airlines.  They transferred my children's flight to US Airways.  They are responsible for refunding me the money I paid to them!  It's not that difficult to comprehend! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Feb17:Dear [redacted]I received an email from the Revdex.com on ** February.  I'm very concerned to learn about the problems you've had securing a refund from us for the three seats you'd reserved...

on booking reference 8GAP8W.  I know you originally requested the refund on ** November, so I deeply regret the time this has taken.I'm pleased to confirm our Refunds team have now returned $159.00 to your card number ending in [redacted].  This payment should reach you within the next 14 days.By way of apology for the time this has taken, I'd like to offer you an eVoucher for $100.00.  Please see below for your eVoucher details:   [redacted]  ** [redacted]  If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to:  [redacted]
 After you'd so enjoyed your flights to and from London with us, we have clearly let you down by not processing this refund sooner.  Please be assured I have contacted the managers of the various staff members you've spoken with about this request.  They will address any training requirements to ensure processes are correctly followed in future.Thanks for pursuing this matter with us.  I'm sorry you had to contact the Revdex.com as a result of this situation.  Despite this experience, I do hope we can welcome you, ** [redacted] and Master Liner on board again.  In the meantime, if there's anything else I can help with, please let me know.  Best regardsJoy C[redacted]7

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Jul17:Dear [redacted]Thanks for your for replying to my email.I'm sorry your bag is still missing.  I've spoken to our specialised Baggage Tracing team today and I'm sorry to say they've not been able to locate your missing...

bag.  This means the chances of the bag being returned to you are very slim.  I know this will be very frustrating for you and I'm sorry.Because the bag won't be returned, I'm happy to reimburse the full cost of your claim to the sum of $596.35, for the lost items you have claimed.  Please reply to this email and also confirm the make and model of the lost bag, as well as the cost paid when it was purchased.  If possible please also send me a copy of the receipt you received when the bag was bought.  I'll then be able to include this cost into your baggage claim.With regards to your damaged bag, it's not a problem that it wasn't reported in Houston.  The only difference is we'd have either tried to repair your damaged bag or offer a replacement while you were still in America.  We don't offer a repair service in Jeddah, so I can't arrange to get the bag repaired for you.  However, if you still have the receipt for the bag, please forward it to me on the link provided previously and I'll add this to your overall baggage claim.  If you don't have the receipt for either bag, please still reply and tell me what you paid for each bag, and provide a rough date of when the bags were purchased.The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information:   Bank name Branch name Routing number (9 digits - please provide the paper and electronic sort code) Account number (1-20 digits)   You can send us your information by email or fax it to [redacted].  You’re welcome to send more than one email if you’re concerned about giving us all your details at the same time.  Please remember to include your Customer Relations reference number if you decide to fax us. In your email you've also asked what has happened with regards to the incident on board your flight back to Jeddah.   Once again, I'd like to apologise that you were involved in this situation.  It certainly must have come as a surprise to you.  You have my assurance this matter is being taken seriously.  We've logged this for internal review and a full internal investigation is being completed.  I'm sorry to say the outcome of these investigations can't be divulged, I hope you can appreciate why.Thanks again for coming back to me.  I look forward to receiving your response and helping to bring this matter to a close.  If there's anything else you'd like to add, please let me know.  Best regards Richard S[redacted]Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please, please, please read this slowly and carefully. Look at a calendar. READ THE TERMS AND CONDITIONS OF THE PROMOTION.There is absolutely no grey area in this matter, the TERMS AND CONDITIONS of this promotion set forth by British Airways state in no uncertain terms that THE PROMOTIONAL PERIOD IS FOR SPEND BETWEEN NOVEMBER * AND NOVEMBER **.The DECEMBER STATEMENT ONLY INCLUDES SPEND FROM NOVEMBER ** TO DECEMBER **. That is only SEVEN DAYS of the 30 DAY PROMOTIONAL PERIOD.The December statement  DOES NOT INCLUDE SPEND FROM NOVEMBER * TO NOVEMBER **.THEREFORE I have NOT been awarded the bonus Avios for the ENTIRE PROMOTIONAL PERIOD.I will continue to pursue this until I am given what was clearly stated in the terms and conditions of the promotion. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to [redacted] on **Feb**: **Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received.  If you wish to send us a reply please use the link at the bottom of the...

email** Dear [redacted]Thanks for both of your emails sent on the ** and ** January.  We have also been contacted by the Revdex.com on ** January, regarding your lost baggage.  Please accept my apologies for the delay in getting back to you.  As per previous correspondence, most airlines and insurance companies apply 50% depreciation unless receipts can prove your missing items.  As an audited department, we have to request receipts when paying a claim in full up to our maximum liability. The journey with us was governed by international air law and this includes provisions for the amount we can pay on a claim of this kind.  Therefore, without receipts we are only able to offer you a total amount of $704.00.  You may be able to claim the difference from your travel insurance, and I'll be more than happy to provide you with any documentation they may require.A total amount of $704.00 was transferred to the bank details you provided, on ** January.  The transfer can take up to 5 working days to appear in your account.  If this amount does not appear in your bank account after this time, please let me know and I will look into this for you. Thanks again for getting in touch with us and giving me an opportunity to respond to your concerns.  I hope we get the chance to welcome you back on board again in the future.  If there's anything further we can assist you with, you can reply to me directly using the blue link below.   Best regards Kerrie C[redacted]Senior Service Recovery ExecutiveYour case reference is:[redacted]
 Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:[redacted]   OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - [redacted]  (To find out more, click here [redacted]) This email is intended solely for the addressee(s) and the information it contains is confidential.  If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.