HoMEDICS, Inc.

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
I enjoyed reading their response letter, including the additional information, but learned little from this boiler-plate form about how they intend to find the middle ground
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12584365, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I’ve spoken to the insurance agent who is by the way a very rude ignorant womanThey have refused to cover my mattress but offered to cover the comforter and sheetsThe damage your machine caused voided my year warranty on a bed that wasn’t even years oldYour insurance company said that the client (homesick) said to reject the claimYou have completely screwed me out of something I saved for years to buyI am not rich, I don’t have $3k just laying around I worked hard for my money I work jobs to save for a better mattress for my back and your companies product blows up on it leaving me with a voided warranty and a mattress with holesYour company has acknowledged the damage via phone and via the offer to replace my comforter and sheetsThe sparks landed on my back luckily I didn’t require medical treatmentLuckily I was home when it decided to explode to ensure that it didn’t start my entire house on fireYou are a huge corporation who robbed a middle class family by refusing to fix your mistakesThese massagers were recalled you know they are blowing upYou know your machine caused this damage and you’re refusing to take care of your customers.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing to our attention the complaint you received in regards to a HoMedics Sound Spa, Model HDS-1000. We have searched our systems and have not been able to locate any
communication from the consumer, except for one email that arrived the same day the Revdex.com complaint was filed, January 17, 2017. On January 20, 2017, the consumer spoke to a representative and was provided direction on how to obtain a warranty replacement. Therefore, the email from January 17, will not be responded to. Based on the information above, we are awaiting the consumer to return her product for a replacement. Sincerely, John Wettlaufer Manager of Consumer Relations HoMedics, USA LLC

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response I was given the address in Oregon by a customer service rep. I understand it was the wrong address but this was what was given to me.  Through conversations with the customer service rep I don't feel like I am being help I feel like I am being discriminated against. This has been a horrible experience and I will leav advice for anyone dealing with this company to keep records from day one so you don't have the same issues I have. 
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] we reached out to them via email this time
Regards,
[redacted]

August 7, 2017   Ms. [redacted]Revdex.com 20300 W. 12 Mile Rd. Ste 202 Southfield, MI  48076-6409  Re: File [redacted] – [redacted]  Dear Ms. [redacted]:          Thank you for bringing to...

our attention the complaint you received in regards to a “Chair Massager”              Upon review of our records, we are unable to locate any communication from this consumer into the Consumer Relations Department.  Therefore, we recommend the consumer contact us by telephone at ###-###-#### or email us at [email protected].  Please make sure to include the model number of the product you  are contacting us about.  Based on the limited amount of information provided, we are unable to issue a solution at this time.      Sincerely,  [redacted] Manager of Consumer Relations HoMedics, USA LLC.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I feel compelled however to point out that as far as I can tell, there is no difference between the 227H and the 225H. They look identical in the pictures, in fit form and function, and have the exact same features.As for the warranty period being reduced by 2 months, I think that's extremely petty. I'm not overly concerned however, as the new unit will either continue to work without flaw, or fail long before this December.
Regards,
[redacted] files

April 5, 2018


Ms. [redacted]
Revdex.com
[redacted]Southfield, MI 48076-6409

Re: File [redacted] - [redacted]
Dear Ms. [redacted]:

Thank you for bringing to our attention the complaint you received regarding the HoMedics Massager, Model...

[redacted].
Upon review of our records, the information the representative provided to the consumer was correct. He returned the [redacted] which was an exclusive item sold only at Walmart. This item has since been discontinued.
The item [redacted] shown on our website, is in fact a different item and not the same item sold at Walmart. As our warranty indicates, we only perform exchanges for the same product purchased. However, we do reserve the right to make product substitutions in lieu of repair or replacement. In this situation, we have authorized an order for the [redacted] to be sent. Please keep in mind, the warranty period will remain from the original date of purchase.
Based on the information above, will consider this matter closed.
Sincerely,
[redacted]
Manager of Consumer Relations
HoMedics, USA LLC.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] I did speak with the company, waiting to see the results.  it was very difficult getting thru to them but finally was able to.  After I receive the exchange of merchandise I will contact the Revdex.com and the Homedic. They do not make it easy. they left messages for me which I did return. there's a lot to say.  But I want the Revdex.com to know what a wonderful service you provide for the public. Because they contacted me only a few days after I contact the Revdex.com.
Regards,
[redacted]

April
14, 2015
 
 
 
Ms. [redacted]
Revdex.com
26777 Central Park Blvd, Ste 100
Southfield, MI  48076-4163
 
Re: File [redacted] – [redacted]
Dear
Ms. [redacted]:        ...


 
Thank you for bringing to our attention
the complaint you received in regards to a clothing steamer.            
 
This matter is an ongoing insurance
claim our adjustor is handling. 
Therefore, we are unable to issue any comments at this time.  
Based on the information above, all
communication from the consumer should be directed to the adjustor, [redacted].          
Sincerely,
[redacted]
 Manager
of Consumer Relations
HoMedics,
USA LLC.

Dear Revdex.com:

Thank you for bringing to our attention the complaint you received in regards to an issue with a HoMedics Hand Held Massager, model PA-MH-THP.
As we explained in our previous response, this matter has been turn over to our insurance company for handling. It has been explained to the consumer that the damages presented at the field examination of the mattress, are not the same damages which were presented in the photos initially sent.
Based on the information above, we recommend that the consumer speak directly to the adjuster handling this matter.
Sincerely,
[redacted] Manager of Consumer Relations
HoMedics, USA LLC.

May 20,
2015
 
 
 
Ms. [redacted]
[redacted]
[redacted]
[redacted], MI  [redacted]-4163
 
Re: File [redacted] – [redacted]
Dear
Ms. [redacted]:        ...


 
Thank you for bringing to our attention
the complaint you received in regards to a warranty issue serviced by our Canadian
office.     
 
According to our records, the consumer contacted
us after hours via email on 5/19/2015 at 10:54pm stating the wrong product was
sent to him.  The complaint from the
Revdex.com shows it was submitted on 5/19/2015 at 10:51pm, three
minutes prior to us being notified of an issue. 
Therefore, we were never given the opportunity to address this issue. 
Shortly after our Canadian office
opened today, a reply to the consumers email was sent stating that a simple picking
error occurred in the warehouse at the time of the order. The correct model has
already been ordered and will ship soon.
Based on the information above, this matter
has been addressed and our file closed.
Sincerely,
[redacted]
Manager
of Consumer Relations
HoMedics,
USA LLC.

February 11, 2016   Ms. [redacted] Revdex.com [redacted], Ste 100 [redacted], MI  48076-4163  Re: File [redacted] – [redacted]   Dear Ms. [redacted]:           ...

  Thank you for bringing to our attention the complaint you received in regards to the HoMedics Bubble  Bliss Deluxe foot spa with Heat, Model FB-50.             According to our records, the consumer spoke to a supervisor on February 2, 2016, where it was  explained that this product does contain a heating element to help maintain the water temperature.   However, it will not heat cold water.  We also pointed out that this was stated in the instruction manual  on page 5 in step 1 under how to use the product.    We did offer to issue a prepaid label for the return of the product and a refund to be issued.  However,  the consumer declined and stated he would return the product to the retailer.    Based on the information above, the product appears to be operating as intended.  Therefore, if the  consumer wishes to have a foot bath that will heat cold water, then we would recommend exchanging  the item with the retailer.      Sincerely,  [redacted] Manager of Consumer Relations HoMedics, USA LLC.

July 14,
2015
 
 
 
Ms. [redacted]
Revdex.com
26777 Central Park Blvd, Ste 100
Southfield, MI  48076-4163
 
Re: File [redacted] – [redacted]
Dear
Ms. [redacted]:        ...


 
Thank you for bringing to our attention
the complaint you received in regards to a refund issue.          
 
According to our records, the consumer first
contacted us on July 7, 2015.  The
representative who handled the telephone call indicated the product was
received into our warehouse on June 26, 2015 and the refund request was already
in process. 
The return policy on our web site
states: “the typical turnaround time for return or replacements is about two to
four weeks.”  In this situation, we are
still within that time frame. 
Based on the information above, the
refund should be appearing on the consumer’s credit card statement within the next week or two.  
Sincerely,
[redacted]
Manager
of Consumer Relations
HoMedics,
USA LLC.

Dear Revdex.com:

Thank you for bringing to our attention the complaint you received in regards to an issue with a HoMedics Hand Held Massager, model PA-MH-THP.
This matter has been turn over to our insurance company for handling. Therefore, we are unable to issue any type of comment at this...

time.
Based on the information above, we recommend that the consumer speak directly to the adjustor handling this matter.
Sincerely,
[redacted] Manager of Consumer Relations
HoMedics, USA LLC.

October 26, 2016   Ms. [redacted] Revdex.com [redacted] [redacted], MI  48076-6409  Re: File [redacted] – [redacted]   Dear Ms. [redacted]:           ...

  Thank you for bringing to our attention the complaint you received in regards to a HoMedics product.                 According to our records, we have attempted to contact the consumer several times by phone and email.  To date, we have not received a response.    Based on the information above, we will keep our file open till the consumer responds.                Sincerely,  [redacted] Manager of Consumer Relations HoMedics, USA LLC.

January 27, 2016   Ms. [redacted] Revdex.com [redacted], Ste 100 Southfield, MI  48076-4163  Re: File [redacted] – [redacted]   Dear Ms. [redacted]:           ...

  Thank you for bringing to our attention the complaint you received in regards to a warranty issue.             According to our records, we were only able to locate one form of contact via email on January 15,  2016.  A representative has already responded and provided the consumer with the warranty  instructions for a replacement product.  The replacement is expected to ship any day now.    Based on the information above, this matter has been closed.    Sincerely, [redacted] Manager of Consumer Relations HoMedics, USA LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12584365, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
So because the adjuster you sent took different and more pictures than what was originally sent in it’s rejected?? That makes no sense! That’s why you sent the adjuster out was because you said my pictures weren’t good enough! This is ridiculous! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11939906, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]