HomeLovers II

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, I have resolved to my satisfaction the complaint relative to the keys There is almost $in addition to the keys owed me by Homelovers[redacted]

This is in response to Complaint ID# [redacted] : Thank you for forwarding the documents from the tenants Unfortunately, we did not have a copy of the receipt for the keys in our office And will be than happy to refund the tenants the $for the “Charges for Keys Not Returned” We appreciate the feedback from our tenants and owners and have created new policies to prevent this from happening in the future Please let us know how we can get this sent to them immediately Kristina Zundel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I returned the keys along with a signed receipt from a Homelovers employee and did receive my money back The two flood lights were out and they are correct about that and the towel rack I did not ever see oil stains on the garage floor as they reported Both my wife and I drive new cars so that is not possible I had the carpets cleaned just prior to leaving The house was in much shape than it was when I moved in I disagree with Homelovers and I think they invent ways to separate the consumer from his funds that they hold at the beginning of the rental They also inspect their houses every six months Any problems with the house should be reported by their inspector during that time Also if the tenant is required to pay for the rekeying of the house when he leaves, why try to collect from him if the keys are not turned in I did turn mine in so I am having difficulty understanding this policy on their part This company basically cost me $to leave that house

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,  I have resolved to my satisfaction the complaint relative to the keys.  There is almost $600.00 in addition to the keys owed me by Homelovers.[redacted]

In the lease agreement, the tenant is responsible to pay for the Move-Out Assessment, Re-Keying the property, turning in all mailbox & pool keys and garage remotes, and returning the property to rent-ready condition. 
 
Unfortunately, the garage remotes and...

mailbox keys were not returned.  There were also several items that were tenant responsibility that were not repaired or completed.  For instance, the Flood Light Bulbs needed to be replaced there were missing towel bars, the a/c filters were not replaced and garage floor had oil stains that needed to be cleaned. Further, the owner did waive charges for some other items that were tenants responsibility.
 
“Our ideal outcome with any tenant is that they leave the property clean, free of damage, and ready for the next tenant.  In that ideal situation, the tenant get’s every penny they are expecting (per the agreement), we get to start marketing without scrambling around to get the home rent ready, and the owner doesn’t have to spend money on repairs or lost rent while repairs are completed.  Unfortunately, that was not the outcome this time.  We wish every tenant left the property the way they agree to when they sign a lease.  When they don’t, they should expect to be charged for the damage they caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 I returned the keys along with a signed receipt from a Homelovers employee and did receive my money back.  The two flood lights were out and they are correct about that and the towel rack.  I did not ever see oil stains on the garage floor as they reported.  Both my wife and I drive new cars so that is not possible.  I had the carpets cleaned just prior to leaving.  The house was in much shape than it was when I moved in.  I disagree with Homelovers and I think they invent ways to separate the consumer from his funds that they hold at the beginning of the rental.  They also inspect their houses every six months.  Any problems with the house should be reported by their inspector during that time.  Also if the tenant is required to pay for the rekeying of the house when he leaves, why try to collect from him if the keys are not turned in.  I did turn mine in so I am having difficulty understanding this policy on their part.  This company basically cost me $600.00 to leave that house.

This is in response to Complaint ID# [redacted]:
 
Thank you for forwarding the documents from the tenants.  Unfortunately, we did not have a copy of the receipt for the keys in our office.  And will be than happy to refund the tenants the $163.63 for the “Charges for Keys Not Returned”.   We appreciate the feedback from our tenants and owners and have created new policies to prevent this from happening in the future.  Please let us know how we can get this sent to them immediately. 
 
 
 
 
Kristina Zundel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]

This is in response to Complaint ID# [redacted]:

 

Thank you for forwarding the documents from the tenants.  Unfortunately, we did not have a copy of the receipt for the keys in our office.  And will be than happy to refund the tenants the $163.63 for the “Charges for Keys Not Returned”.   We appreciate the feedback from our tenants and owners and have created new policies to prevent this from happening in the future.  Please let us know how we can get this sent to them immediately. 

 

 

 

 

Kristina Zundel

if you want to end up in a shelter, rent from this company homelovers II, llc. we lost everything for a none sence situation even sec 8..

I've been living in my house since the beginning of January. Since the beginning its been a nightmare. It started the next day after we got the keys when the owner showed up and wasn't even aware that the house has been rented out, and no cleaning had been done and no repairs had been made. We were notified that they needed to come and do the repairs and that it would require two days of work, we scheduled the repairs for the following week. The first day of repairs they left me a voicemail said they were 5 minutes away (I didn't answer because I did not recognize the number) I immediately got up unlocked the door and waited, nobody ever showed. I called about an hour later and asked the receptionist where the guy was, they said they were going to try and get ahold of them and call me back they then said they couldn't get ahold of him and to wait, I waited all day at home and they never showed. I was extremely irritated because I had cancelled my doctor's appointment to make sure I was home. The next day I received an email saying that I was charged for not being home, the guy had claimed to have shown up and said I was not there and turned his phone off for the rest of the day which was why they couldn't get a hold of him. I called and argued with them stating that I was home I was waiting and even repeatedly calling, they said that they have pictures of his clock and our vehicles outside, if our vehicles were outside we are obviously home so why would we not answer the door. So they were then supposed to come the following day, they called that morning and rescheduled. Finally when the repairs were done they had had done little things to fix and then they had painters come when the painters came they weren't even given enough money for all the paint they needed to do the necessary work, areas like our closet still have obvious patchwork that has yet to be painted, I even heard their boss say that was all they were getting and to make it work. I asked them if they would send a cleaning crew or landscapers because the carpets were stained the grout was stained the yard has grass and weeds everywhere and they said there was nothing they could do and that it wasn't in their contract, why should I pay a cleaning deposit if I'm not even moving into a clean house. Also at the time of moving I was 8 months pregnant so I was not in shape be on my hands and knees scrubbing. We had signed an 18 month lease because we didn't want to move around the holidays again and that's my biggest regret right now, I would do almost anything for our lease to be over. I assumed even with bad reviews really what do you use a leasing agency for aside from just to pay rent, boy was I wrong. It seems every month they find something to charge us for, simple things like them sending an email they charge you $25 for I had asked them to see proof of what they're charging us for claiming HOA violations and their response was well the picture is black but the statement says that we were in violation. One time our sink was leaking pretty bad underneath in the cabinet so I called them and let them know, they said a repair man would call us the next day to schedule, it took them a month to get back to me and "fix" our sink, they replaced the faucet and said thats all that needed to be done and within a month it was flooding our entire kitchen and then the garbage disposal stopped working which made the dishwasher stop working and so I had called them again, they sent somebody out again and they said that we needed to replace the faucet again so that's obviously not the issue and then because of all the water damage the boards underneath the sink are now rotted and caving in so they said they need to be replaced, which I believe is their responsibility because they did not come out in the right time to fix it to the point where for weeks I was doing dishes in my bathtub, and we kept a bucket under our sink but was not enough because water was coming out all over. The repairman said the wood would be replaced the next week and to no surprisethey never rescheduled and then I was sent an email saying that they had closed the service order I brushed it off I don't even care to deal with them anymore, especially since the sink is leaking again. I received an email first thing this morning at 0815 stating that we were charged $80 for repairs and maintenance I've been calling since 0815 and it is now 5 I cannot get ahold of anybody nobody will return my calls and I keep leaving numerous voicemails just to get no response as to why I was even charged this fee and why my repairs are still not done. My biggest regret is ever renting from this company the only reason we went with them was because we were in a hurry and they were the first people to offer us a house, I wouldn't recommend this company to anybody people have even asked where we rent through and I tell them and then tell them not to go through them and the nightmare we've gone through. I feel bad for the owners cuz they don't know what's going on with the people they are trusting with their homes, we pay them a fee for a service and the owners of the house pay them for services, a service they are not providing. Especially when they can't even answer a phone or return a phone call. I have read reviews from people saying they love that everythings electronic but that doesn't even work when I can't even log into the portal for my cell phone and I don't have a home computer. I googled them when we applied just to see basic reviews and everything looked good but now that I've had my experiences you can see people commenting on themselves Velesha writes comments about Velesha and all they do is market their great reviews when I believe they're writing their own reviews if you look on the Revdex.coms website there are rated in F. And that is why they are not Revdex.com accredited, I wish I had known earlier and now I know firsthand why. The week we moved in I told them that there were scorpions at our house and all they said is that's not in our contract they didn't even have an exterminator to recommend or they weren't contracted through anybody. When the painters were here I literally heard their bosses screaming at them from across my house because they said it was going to require more paint and more time these guys stayed after hours off the clock to put my family at ease and not have to have put us out another day by tying up our scheduleschedule anything on our own time because of these services that were required because it wasn't done prior to moving in and these guys were reprimanded by their bosses instead of praise for actually providing good customer service when I walked outside these guys were even ahelping my neighbors with their trash can because they were elderly these guys were doing a good job and their bosses disgust me because of how they were treated and these are the companies that homelovers contract. To get a lease is not hard at all they will contact you immediately but as soon as you get into a house they don't care, they don't care to speak to you, return an email, return a call, it's so unprofessional!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,  I have resolved to my satisfaction the complaint relative to the keys.  There is almost $600.00 in addition to the keys owed me by Homelovers.[redacted]

Ms. [redacted] also filed a complaint with the [redacted].  A copy of our response to the ** is attached to this response.  We are also including a copy of the Lease which outlines the charges shown on the Move Out Assessment report.  In addition, we are providing a link to...

the video taken as part of the MOA which will demonstrate the need for a light janitorial as charged.From the AG response:  Security Deposit:  [redacted] (hereinafter “Tenant”) vacated the property on September 29, 2014.  The Moveout Assessment was performed on September 29, 2014 and then sent to HomeLovers to process for the owner and tenant.  HomeLovers mailed to the Tenant a copy of the completed Moveout Assessment and the Security Deposit refund on October 13, 2014. (See Moveout Assessment attached hereto as Exhibit 1; and cancelled check attached hereto as Exhibit 2).  Tenant cashed the Security Deposit refund on October 21, 2014. (See Exhibit 2). The timeframe in which a landlord has to provide an itemized statement and return of the security deposit is provided for under A.R.S. 33-1321(D) which states:   “…..within fourteen days, excluding Saturdays, Sundays or other legal holidays, after termination of the tenancy and delivery of possession and demand by the tenant the landlord shall provide the tenant an itemized list of all deductions together with the amount due and payable to the tenant, if any.”  The time in which the tenant moved out and the time HomeLovers mailed the Moveout Assessment and Secuirty Deposit was only 10 business days, well withing the timeframe allowed by law.
From the Lease Agreement:Section 2) Security/Cleaning/Key Deposit: … Lessor to charge $150 against Lessee Security Deposit for a Move Out Assessment… Section 27) Keys:  … Lessor to charge $95 against Lessee Security Deposit upon move out to have Property rekeyed.From the MOA video:If we can’t rent a property with the level of “clean” performed by the tenant, we have to have a professional company go get the house rent ready.  The tenant claims to have left the property “flawless”.  We sincerely wish this was the case.  You will see in the video that the house wasn’t clean enough to deliver to a new tenant without expecting a complaint from them.  A light janitorial was needed, was appropriately charged to the tenant, and the owner paid to have this service performed.  HomeLovers only charged for the items agreed to by the tenant in their lease, and withheld money from the deposit to clean the house, also as covered by the lease.  It is also important to note that as the Agent for the owner, we would have been in breach of our fiduciary to the owner had we neglected to charge the tenant for the janitorial.MOA VIDEO:  [redacted] While you can see in the video that the carpets were cleaned, we should have charged the tenant for the many stains in the carpet that their cleaner did not remove.  We also discovered after the tenant had received their refund that the banister was loose and had to be repaired later.  This should have also been charged to the tenant.Summary:  Giving the tenant the refund they are requesting as a resolution would create unfair damage to the owner.  The fair action would be for the tenant to refund the owner for the stains in the carpet and for the cost of repairing the loose banister.

HomeLovers has no reason to falsify or overstate damages left by a tenant.  Any security deposit withheld goes to the owner.  We have nothing to gain by making false claims.  To assist with disputes we have implemented the...

practice of taking video of every Move Out Assessment. The videos help our clients (the owners of the homes) see the extent of the damage, or ideally, to see how perfect a house is left.  We find the videos to be much more useful than pictures or a written report.  The link to the video is [redacted] We are also attaching the MOA report and the tenant ledger so you can see the itemization of the costs the owner had to incur to get the property back in rent ready condition.  The damages left by the tenant are way beyond the security deposit held. There are three parties involved in this relationship: The tenant, the owner, and HomeLovers.  HomeLovers was damaged by tenant because of contractual charges we will likely never be able to recover from the tenant.  The owner was extremely damaged by repairs and lost rent that they will likely never be able to recover.  Ironically, the only one not damaged is the Tenant… who felt entitled to cause further damage to HomeLovers by creating this false complaint with the Revdex.com. It is our sincere hope that the Revdex.com will not allow this complaint to cause the additional damage intended by the tenant.  Please do not let this complaint be part of our public record.

I have a property with HomeLovers and I have been using them for several years. I have always referred my friends and family to them to manage properties or to rent a property. The feedback I receive from all of them has been extremely positive. HomeLovers communication is excellent and the experience with them has been very positive.

The customer service we received from [redacted] while searching for a home for rent was very productive. She was prompt when scheduling times to view several properties and very professional. I would definitely recommend Home Lovers to any of my friends/family if they're ever in need of searching for a home!

We rented a home for almost 3 years.. the management was awfull!! We had a underground water leak that went on for almost 3 months..my water bill was like 300 each month..and they took their sweet time..they put in a work oder and no one came out till a month later.

the stuff that was on our check off list was never fixed we did it all.. didn't move cause didn't have the funds but now we do and we moved..now I'm waiting on my deposit witch they say I have to wait..when we call to main office one person says one thing and another say difret..they all lie about what they say..I had them write me once what they agreed to and I showed the other person And still they said no way she didn't do that!!!!

Home Lovers is horrible and I would never rent from them again. I know their priority is to protect the owners but without renters there business would not be successful. At first Home Lovers were wonderful very helpful in finding a home to rent. Once I moved in and out is a different story. I live in the house for two years I submitted work orders that were never completed or were lost. When I called to follow-up because I noticed on the Portal the work order had been removed. They told me they had no record of it being submitted or that the owners did not approve it. When I moved out they charge me for all kinds of crazy stuff: Cleaning, doorstops, light bulbs, dry wall repairs, shower heads, tightening paper/towel holder etc…. With all the repairs they are claiming you would think we were crack heads. I have to admit there was stuff that needed to be repair but in no way should have added up to $1500. They took my entire deposit of $1300 and requested an additional $200 in repairs. They were non-responsive when I was disputing items as many of them were on my move-in checklist. They automatically sent me to collection without any notice. When I called them to discuss their answer is always “we are waiting for the home owners to respond.” If that is truly the case then why send me to collection?

So beware when moving in and out. Your work orders will be lost/remove. They will never fix anything and they will leave you with the bill when you moved out.

HomeLovers is the Agent for the Owner, and in our role as Agent we hire outside vendors to complete work required for the properties. In this case, when the initial complaint was filed we credited the Tenant as requested. The vendor then expressed frustration that they were not being paid...

for sending a tech to the home. We are unable to determine whether the tenant’s account is accurate, or the vendors account is accurate. But HomeLovers ate the cost of the trip, paid the vendor for something that was certainly not our responsibility, and credited the tenant for the charge. That was the only way to keep a valued vendor happy while giving the tenant what they were asking for.The vendor still asserts that they didn’t have to do anything to make the gate work properly and that there was no need for them to be at the home. That is why the tenant was originally charged for the trip.We feel that we acted in good faith mediating between the conflicting claims of the vendor and the tenant. If a complaint is appropriate, we feel it should not be against HomeLovers, but against the vendor. We don’t want them to have a negative score either, but this complaint is truly against the wrong party.Regardless, HomeLovers paid for the trip to make the tenant whole.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

 I returned the keys along with a signed receipt from a Homelovers employee and did receive my money back.  The two flood lights were out and they are correct about that and the towel rack.  I did not ever see oil stains on the garage floor as they reported.  Both my wife and I drive new cars so that is not possible.  I had the carpets cleaned just prior to leaving.  The house was in much shape than it was when I moved in.  I disagree with Homelovers and I think they invent ways to separate the consumer from his funds that they hold at the beginning of the rental.  They also inspect their houses every six months.  Any problems with the house should be reported by their inspector during that time.  Also if the tenant is required to pay for the rekeying of the house when he leaves, why try to collect from him if the keys are not turned in.  I did turn mine in so I am having difficulty understanding this policy on their part.  This company basically cost me $600.00 to leave that house.