HomeLovers II

When my family decided to move to the Pacific Northwest and keep our home in Mesa we chose Homelovers for their responsiveness and alleged "no surprises" approach. We liked their tenant screening process, professional services associated with the book keeping, and their attentiveness. There were issues with the tenant feeling as though they received insufficient service on repairs and eventually they decided it would be best if we let them out of the lease and talked us into allowing the tenant to break their lease, without penalty. The owner informed us of work that needed to be done on the home in the similar areas where the tenant complained. Now the tenant is out and we have not received any responses to our inquiries in their owner's web portal or to any phone calls. At this point, we have not spoken to anyone from homelovers in almost a month and have no idea where we stand with repairs to be completed or any time frame on when our home may be back on the market. The level of service and the timeliness of their responses is atrocious. We've actually found a prospective tenant on our own and they won't return my calls requesting them to screen them. I've actually done the leg work of finding someone for them and they can't even get back to me. We have a single income and two mortgages. We just want them to keep up their end.

Please review our original response which gives our proof and background on all complaints, which we strongly deny all claims and wrong doing submitted by the consumer. Please have a Revdex.com representative contact us if they have further questions or need further details regarding the claims. Thank you!

I worked closely with [redacted] in finding a rental home. Although I decided on a home not listed in ARMLS or from their inventory, she continued assisting me with my questions and needs to make my transition easy and trouble free. The service provided by [redacted] as well as Home Lover's staff was a A+ experience and highly recommended.

If you want to feel like you've been thrown under a bus, this is the property management company for you. In the last 18 months as a property owner I've felt like a small cog in a large, impersonal machine that's dedicated solely to ensuring the welfare of the machine; and if that requires rolling over their clients, they don't hesitate to do so. If you want the kind of personal and considerate service that you might get from a single agent or small company, don't sign with HomeLovers.

This company does the worst business and are very rude. Charged my account will multiple unnessesary fees. Never fixed or had anyone who could fix and never inspected the property during the 3 years I have lived here. The is the only Revdex.com review I have ever wrote and feel everyone should know not to do business with this company. They never even notified me that the house was sold. I cannot believe these guys are still in business but hope they can get there act together and do what they say they will do. A group of 3 vey unhappy disgruntaled customers.

I have attached letter in response to Home Lovers response.  I am also including the list of witnesses with contact information.  Again thank U for your time in this matter.
11/?23/?2015Revdex.com Re: ID # [redacted]To Whom it may concern: I am requesting reimbursement for...

a fan repair that I was charged $125.00 that as of the date this property management agency quit on September 1st 2015 still was non operative.  The tenants have brought to my attention that someone from their maintenance department came to the property sprayed WD-40 on it and although it didn't fix it I was billed the above amount.I am requesting reimbursement for landscaping that never took place, in the amount of $200.00 that I have been informed by tenants by the time they sent someone out to property the tenants had already completed the work.I am requesting reimbursement for a two piece desk I left in place in the property that was a $500.00 value that was removed, chopped up and left in the carport for all to see.  How I know this again the tenants have been extremley informative.I am requesting reimbursement for an inspection that not only should have been complimentory via the contract betwee HomeLovers and I but it was falsely reported that the property had no issue with the pool.  This was incorrect.  $150.00 Because of the incompetence of this so called property management agency I needed to empty, clean and treat pool, wich would not have needed to be done if they would have allowed my pool company access to the grounds.  This will be verified by B&L Pools.  $265.00I am also asking for half the fees  charged me for managing my property fo 7 months due to lack of management totalling $343.00Total monies I believe I am entitled to are $1,583.00Accompaning this letter is a list of witness's with contact info that will coloberate my information.  Thank you for your time in this manner.[redacted]

I would like to let everyone who maybe looking into renting a home or having homelovers manage their property to stay clear. We moved out here to AZ in january and was directed to homelovers because we were interested in a home they had for rent. Upon move in inspection there were a few minor issues with the house nothing to worry about but one thing that really turned me off is the first or second week we were in the house we submitted a repair order to fix the the upstairs drain stopper as it was missing and my 6 year old could not take a bath. Nobody responded to the work order so we called and they proceeded to say can't you just fix it yourselves. I wasn't to happy with that but I went ahead and did it anyway the part was $17. The second issue was in the advertisement they stated the neighborhood had 3 community pools in which we did not receive a key for. We called and called trying to get a pool and key and they kept telling us they couldn't get a hold of the landlord. I proceeded to tell them if you called him and told him house was on fire he would call you right back..not even 5 minutes later they called and told us we could get a key in which we had to pay 25 dollars and drive 25 min to pick up. We just dealt with it and went ahead and got the key. The third experience our ac went out we noticed one day after we got home from work the office was closed so we called the emergency line and the man that answered the phone was completely rude to my wife asking us why we didn't call earlier. That really fired me up we brushed it off. Then lastly we noticed our garbage disposal leaking water when we used it. This is still a current issue. We put a service request in which took almost a month to get back to us on. We finally got an appointment to have someone come out and fix it but then the morning they were to come fix it a guy called us and told us he no longer worked for homelovers and had to cancel the appt. Homelovers never called us back to reschedule. A week went by and we called them and told them they needed to get someone out to our house to fix it the sink was getting worse. We set the appt up for like 2 weeks out because we were busy and not going to be home until then. I waited around all day and nobody showed up. I waited a day and no call. I called on a Wednesday and asked what happened and they played stupid like they didn't know they were suppose to come out and we set up another appt for the next Saturday, wife waited around all day and still no one showed. So I call back Monday morning and had a few choice words with the lady we deal with. She plays stupid yet again and keeps saying that she didn't know why they didn't show up blah blah blah. She tells she will call me right back to set up another appt. She never called me back so now I am here doing everything I can to get this issue fixed that keeps getting worse and nothing is being done. I have called a d asked to speak to the manager but convienently he is at a meeting and away from his desk and will not respond to my voice mails. I have read numerous reviews with Same issues people are having with them and I feel like somthing needs to be done about it. They are a bunch of liars and they tell you what you want to hear just to get rid of the situation temporarily. The are incompetent and very rude. Their slogan on their website says we have great customer service. I laughed when I seen that on there. My wife and I am are now going to report them here and do what we can to now get out of our lease.

In the lease agreement, the tenant is responsible to pay for the Move-Out Assessment, Re-Keying the property, turning in all mailbox & pool keys and garage remotes, and returning the property to rent-ready condition. 
 
Unfortunately, the garage remotes and...

mailbox keys were not returned.  There were also several items that were tenant responsibility that were not repaired or completed.  For instance, the Flood Light Bulbs needed to be replaced there were missing towel bars, the a/c filters were not replaced and garage floor had oil stains that needed to be cleaned. Further, the owner did waive charges for some other items that were tenants responsibility.
 
“Our ideal outcome with any tenant is that they leave the property clean, free of damage, and ready for the next tenant.  In that ideal situation, the tenant get’s every penny they are expecting (per the agreement), we get to start marketing without scrambling around to get the home rent ready, and the owner doesn’t have to spend money on repairs or lost rent while repairs are completed.  Unfortunately, that was not the outcome this time.  We wish every tenant left the property the way they agree to when they sign a lease.  When they don’t, they should expect to be charged for the damage they caused.

I was Shone a property by [redacted] from Home Lovers and was blown away she went above and beyond my expectations.

My wife and I are looking at moving from the Midwest and took a tour around Phoenix (Mesa) with Home Lovers. They were great in listening to what we wanted and showed us several houses for rent that were exactly what we had discussed via phone. We haven't decided whether to buy or rent on the move but our experience with them will make it easy for us to have a source of information when the day comes. Thanks for helping us with our plans knowing that we weren't even in the market at the time!