It was clearly stated by the salesman two things: 1) the service would be less expensive than my current service. after reviewing my statement for the first time the monthly service fee was higher than my previous service provider. Then there is a minimum fee of $30 that is in addition to that showing up on my bill. That fee was never discussed. 2) I was told there are no contracts and I can cancel at any time. I was never told about any cancellation fee for canceling before 36 months. That is exactly the opposite as what was clearly stated to me during our conversations. So I was promised no contract term and then was given a contract to sign with exactly the opposite. This is a classic bait and switch. This is false advertising, it is meant to defraud and deceive. If there service was really that competitive they wouldn't need to engage in this practice. This company should be shut down as they are likely dong this to many businesses.
It was clearly stated by the salesman two things: 1) the service would be less expensive than my current service. after reviewing my statement for the first time the monthly service fee was higher than my previous service provider. Then there is a minimum fee of $30 that is in addition to that showing up on my bill. That fee was never discussed. 2) I was told there are no contracts and I can cancel at any time. I was never told about any cancellation fee for canceling before 36 months. That is exactly the opposite as what was clearly stated to me during our conversations. So I was promised no contract term and then was given a contract to sign with exactly the opposite. This is a classic bait and switch. This is false advertising, it is meant to defraud and deceive. If there service was really that competitive they wouldn't need to engage in this practice. This company should be shut down as they are likely dong this to many businesses.
Please inform [redacted] we will research the complaint immediately and find a fair and equitable solution. We appreciate his frustrations.