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Homesure of America

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Reviews Homesure of America

Homesure of America Reviews (26)

JUST SAY NO!
Negative stars for this service provider. I have been waiting since August 2022 for resolution to my washing machine claim. Waited 3 mos. for parts that never came, so asked if a replacement was an option, now they said yes, ok. Was told would get delivered 11/2, no machine delivery, no phone call. Then was told not sure why a delivery was scheduled when the distribution center would not have stock to ship until December 2022, received no notice of this. Went on Home Depot site to check availability to order a replacement myself. 3 days it took for HD to deliver a new machine for almost as much as the claim payout I was told by Sears/Homesure. I confirmed they would approve the claim payout check and would take 7-10 days to receive this check. This was on November 3, 2022. Never received a check. Called back on Thanksgiving asking status, was told check was never issued and they were waiting for the dist center to acknowledge the cancellation of the replacement before they could issue the check. Have called at least a half dozen times since. Was told multiple times would take 24 hours for the dist center to confirm, every time I called this was the response. No check every issued to date. Supervisors have no authority for escalations and no accountability, but they still collect my premium as an ACH every month right on time. Render me disgusted. Out of work and out of my own cash. Who is responsible?

WANT TO COVER OUR OTHER HOMES BUT CANNOT GET ANYONE TO ADD POLICIES.
The response time, professional work, and followup is excellent with our policy. We have the VIP Policy and want to change our other homes from another carrier to Cinch, but cannot get anyone to write the two new policies. They seem confused by the VIP policy with $75 co-pay that we punched this year. Seriously, we want to buy two more policies. This seems impossible, and we are transferred everywhere and placed on hold forever and never get an answer. Just to be clear, we want to buy more...

They are a Total Scam
I had to have my furnace replaced in the winter. I could not wait for them to send one of their technicians and had to have it replaced immediately with a local company.

The insurance company would not accept the claim because they did not have one of their people do it.

It's a total scam. They are the worst company on the planet.

Save your money. They are horrible. Wish I could give negative 1,0000
I have had my plan through Sears for about 2 years. Called them on August 24th as my 6 year old Sears Kenmore
Elite French refrigerator was not working. Took them 8 days to show up. Then tell me I need 3 parts and parts were ordered. Now being told it will maybe October before parts come in. When you ask for someone you can speak with they pass you on to another person who then hangs up on you. I WILL NEVER PURCHASE ANOTHER PRODUCT FROM SEARS EVER AGAIN. No wonder they are going out of business. Gonna contact the insurance commissioner and attorney General to file formal complaint. There should be a class action suite filed.

This company is TERRIBLE I have been a customer since I have had negative experiences in the past, but none like my current claim On Sunday night 9/my hot water heater broke so around 8pm I called Total Protect to file a claim the computer assigned me to a plumber I no loner want in my house because when Total Protect sent him the last time he used my steak knife to clean putty out of my drain that his associate had put in days prior (that was in Dec2015).So I stayed on the phone to get assigned to different plumber Leah came on the phone while I was sucking the water up She assigned me to E....MCo, I read their reviews while on the phone and didn't like it so I asked if I could hire my own plumber and she said I would have to call tomorrow to speak to a supervisor I called 8:am on Mon 9/12/spoke to [redacted] who told me I could not hire my own plumberI asked to speak to a supervisor, was placed on hold for about minand then was told by [redacted] that a supervisor would call me By lunchtimeI decided to try one of their companies I called and was told by Marlene that these were my only choices for companyAlso having no hot water is not an emergency So I called the recommended company E....MCoI told them my 50gal gas hot water heater broke and there was water all over the basement (if I turned the water on at the tank)She said someone could come that afternoon (I had to go back to work) so she suggested Tues between and I said OK so I went into work and asked off for Tuesday afternoon Tuesday afternoon the truck pulls in my driveway at min to (still no call from a supervisor) The man gets out and I said I was worried He would not be able to finish He said he wasn't doing the jobjust looking to make sure replacement necessary (water comes out bottom when turned on I told Total Protect He then walks over to look at water heater and says well that wall has to come down I said no that heater was put in with wall up He then walks to the back of heater and says well you will have to move that table- (no problem I will move it) I said ok He then come back to the front and takes a picture and says I don't even know what size heater this is(written on front gal) I told him it was gallons I had a gallon Bradford heater good model.He then starts to do his paperwork I tell him I am off on Thursday, can they do it then, since I already took off Tues.afternoon he said I don't know could take a few days to get hot water heater I ask if they work on Satmorning because I am off he said I don't know I told him I wasn't paying my deductible now he wrote that down and left I called Total Protect and got [redacted] she understood my frustration and tried to get someone to help me After min she came back and said she saw I was waiting for a supervisor to call they have hours to call so some one would call me I called at 6:30pm and spoke to [redacted] .he told me his supervisors were gone He transferred me to consumer complaints and I got Cai who told me she was a supervisor She understood my frustration with EMCo, and suggested I could use my own plumber and file for a credit or use another company and gave me the name I said I thought I only had choice according to Marlene and she said she didn't know why I was told that She told me she had off until Mon 9-but that she would have someone call me in the morning to tell me how much credit if I used my own plumber or if I wanted to use one of their companiesI also expressed my concern that I would not get a hot water heater of comparable value, she took the model number and serial number of my hot water heater Wed morning a young women from the authorization dept called (I forget her name and she told me they would give me a$credit to use my own plumber (where do you buy a gallon hot water heater for that amount or I could use E..MCo I ask for a supervisor Lucky me I get SUMMER ., from authoriztions She told me they will only give me a $dollar credit if I use my own plumber, or I can use the crappy E....Mcompany and the I would have to pay a total of $on my own in addition to them paying the $They were my only choicesThe $is for my $deductible (which Cai told me was for the min evaluationthe guy was here min) and expenses not covered by my warranty such as removal of heater and modifications to gas and water lines.So I end up paying 2x's as much as them DO NOT SIGN UP FOR THEIR WARRANTY COVERAGE They use the cheapest companies and products and you still pay So in the end I pay $deductible, lose hours of work, countless hours on phone, hire my own plumber and get $from them Where do you buy a $50gal water heater for $dollarsPut your money aside each month you will be better off

I would never recommend this company to anyoneI took the warranty from two companies choice home and Total home protect (THP) for my two housesI thought I have THP just in case cheaper choice home warranty does not provide good serviceBut very sad to say that it is actually oppositeChoice home warranty is much better in response and servicesI filed several service requests with Total Home.For 1st one the technician and THP did not follow up for appointment 2nd time they denied the claim for reason which does not make senseFirst it took seven days to have a initial look at the appliance just to deny itIt seems like their main aim is to find some absurd technical/non technical reasons to deny the claimThis amounts to cheating.They think people will accept all illogical reasons I encourage all warranty holders to not accept their reasons and fight it I will immediately call my credit card company and block them from charging any amount

I have a home warranty contract with Total Protect (which is somehow related to Homesure in Florida) I'm happy to say that I have had three claims in the 1/years I've lived here: one plumbing and two appliance With one hiccup, it has been a positive experience When I was not contacted by one company within hours, I called and got another appliance company (so that problem was solved) Three times I had positive experiences Twice they came out and fixed the problem on the spot Once I was told the dishwasher's leaking was not an electrical problem, so it was not covered Maybe I should have known that, but I was mad that I had to pay $to the tech without having the problem resolved However, he cleaned up the inside a bit and told me to use less detergent I haven't had a leak since (and I didn't pay for new gaskets or whatever)

I wanted to share my experience with Total Protect (TP) to forewarn others thinking of signing up with this Home Warranty CompanyI signed up with Total Protect on May I asked about their plan that included maintenance checks of our home systemsI was told they no longer offer those plans because their new plans just simply cover everything regardless of age or problemI signed up and after waiting their day grace period, I called them on May to request service on our AC systemThe AC was working, but it was not cooling the house, although I had the system serviced in March by United Air Temp and was told the system was working when they finishedTotal Protect sent out Atlas AC on June to check our AC and they determined the system needed to be replacedI called Total Protect multiple times over the next week and was told they were researching the issue and someone would get back with me soonI then called on June and used their call back service to have an ag

+1

DO NOT BUY HMS WARRANTYWe bought a -year old condo and were offered HMS Warranty at closingWe thought it prudent to purchase the warranty, but it turned out to be just a big waste of our moneyI called several times to find out if the warranty covered our sump pump battery and refrigerator ice maker, both of which are notWhen I asked about replacing our locks, I was told that the locksmith's cost would be covered up to $(actual cost $116)All I had to do was email the bill for reimbursement -- what they didn't say is that it takes more than weeks for them to cut a check! While our warranty was in effect, we had to replace a 'completely dead' hot water expansion tank and the oil-leaking furnace motor After reading about other customers' nightmares with their claims, we didn't even bother to call HMS again for the following reasons: 1) We would have no choice in choosing the company we would trust to make the repairs 2) Immediately needed repairs (like water expansion tank) would not have been done until the repair report went through their "approval process." Our expansion tank was immediately installed by reputable plumber of our choice on a day and time that was convenient for us 3) Each HMS diagnostic service call costs $and no guarantee that the parts and labor are going to be covered under the warranty! No reputable company in Cincinnati, Ohio, charges $to come out and diagnose a problem 4) And most importantly, I DID NOT WANT TO GIVE THIS COMPANY ONE MORE CENT of my money!!!! I also did not want to get caught up in their service "run-around" I don't know how these people are allowed to stay in businessOur realtor told us about HMS Warranty, but in my opinion Real Estate Agents should stop offering these useless warranties -- and at the very least warn their clients about the impossible claim process IF HMS WERE A REPUTABLE COMPANY - which I do NOT believe it is -- HMS would reimburse us for the necessary and vital repair costs we have incurred during our HMS warranty period Regrettably, I trusted my Realtor and did not check customers' reviews before purchasing, nor did I realize how misleading their marketing materials areWhen you look at their brochure, you think you are buying full coverage for your new home until you try to make a claim And it is only then that HMS tells you that the Warranty tier you bought does not cover that repair, such as the ice maker part on your refrigerator - when the refrigerator is supposedly covered BE FOREWARNED -- DO NOT BUY!!!

these guys suck! beware they do not cover anything they always find something that is not covered yet in there booklet it states that it is I have problems with these guys everytime I submit a claim example water heater went out contract states clearly that water heater and componets are covered they stated that I was not up to code and not covered wanted to charge me 800+ dollars to replace and bring up to code hot water heater was up to code except a 69cent pipe that I ended up paying 65$ for through this horrible warenty beware and stay clear!!! dryer started making noiseput in a claim tec found that the drum is cracked page states that dryer is covered but get a call from home protect and they say that drum is not covered not mechanical part really then what kind of part is it? again stay clear of these thieves!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

I have used Dewayne for a long time with my Insurance and he always does a great jobI have my home's and auto's with him and Dewayne is always very prompt in taking care of any policy servicing that I might have and his prices are the best I could find in the Decatur Alabama areaI highly recommend him

MS employees and technician have poor customer services skills, and their plumbers do not have plumbing experiences When my husband and I called HMS, we asked to speak with a manager and each time we were told, "The manager is not available; however, he/she will call back" days later, and a manager has not called back Each time we called HMS with an issue, we received information for several companies that did not service our areas However, when HMS finally located a company, the plumber did not have the skills needed to correct the issues, so NOW our basement is flooded We called to have our washer, dryer and refrigerator repaired, the technician did not call back, so we had to purchase new appliance HMS cannot meet the terms in the contract! HMS loyalty, values and integrity are bogus

I received this warranty when I bought the home in short it is worthless In years I have spent roughly with only three claims each time I have taken off work only for the company tech showed up extremely late In fact right now I am waiting for a refrigerator specialist who should have been here between 9- Not to mention I have been without a refrigerator for three weeks thank goodness for the spare in the basement They absolutely choose the cheapest route dont buy please

When a serious problem arises you have a hard time getting to upper managementshould you make it things will happen 1) line is busy 2) they promise to call back and they don't Minor problems are handled ok, but serious problems are met with gate keepers not letting you talk to someone else

This home warranty is one of the worst I have worked withThis is my second very bad experience with themI made a claim about my AC not functioning properly days ago, they assigned me to a contractorI made calls to the assigned contractors and left messages about my problem and my claim number, after not receiving any calls back I contacted HMS again and they asked me to give the contractor more hours to call me back (after the agent supposedly contacted them), still not a word from them after hoursI called HMS yet AGAIN and got a simply justified excuse: "The company has no available opening at this time, we will call you back to let you know if we could find another company to fix your problem." in minutes, I got a call back that my claim was forwarded to their service network and they will process the claim and I need to call them back to find out which company will accept my claim- in other words we are back to square one that we were days ago! With outside temperature rising and the second weekend approaching, I am helpless! Poor costumer service, poor resource availabilityWill definitely cancel my renewal and look for a better home warranty

I must tell you that dealing with this company was one of my worst experiencesMy furnace died and I went through weeks of providing documentation to no availTheir service reps kept asking us for more information and clearly lead us to believe that I would be getting a reimbursementI made replacement decisions based on that implied promiseUltimately my claim was denied for a reason that should have been told to me upfront and would not have necessitated weeks of paperwork, calls, follow up, etcTheir representatives' knowledge and treatment of my claim was unnecessarily complex, confusing and totally inaccurateI was lead on and made expense decisions on erroneous informationThere was never any intention of honoring my claim despite their literature

This company is just a money collector and middle person who pushed off responsibilitiesWe filed a claim and have our dryer fixedThe warrant company has arranged a appliances company to show up onsite for assessmentsUnfortunately, the technician broke the kitchen sink drainWe did not notice that hours laterCalled the company and they said they are not going to do anything and have me to deal with the appliances company myself since they are listened and insuredI believe, as a middle person, they should address this issue more proactivelyInstead of pushing the problem back to the customers, they need to find a solution ASAPOverall impression is they are just money hungry and reluctant to do any real workThumbs down

I have been with Total Protect for over 1 year. In that year, I had two service calls. The first call I had, it took over 4 days for them to send someone out to do the work I needed to have done. Of course, the Plumbing Problems I was having of course they didn't cover it, so we were back to square one. I had to hire someone else to come in and fix it. I called to cancel my services with Total Protect, and 5 months later I started having more plumbing issues, and I noticed at that time, Total Protect was still charging my account. So, I tried them once again. This time I was having issues with my Garbage Disposal...it was making an unusual noise. I was also having issues with my kitchen sink. The Hot Water was seeping out slowly, but the cold water was coming out as normal; which was my biggest issue. Lastly, there was the Master Bathroom Sink. The water in one of the sinks was draining really slow; so I needed the Plumber to come out and look at all three. When I placed the order online with Total Protect, they only sent the Plumber a part of the job, which was the Garbage Disposal only. When the plumber called me, he said he wasn't told about the sinks, but only the disposal, I told him don't come out until I call Total Protect to add the remaining items. When I called Total Protect, I told them EXACTLY what was going on with everything. When the Plumber came out the next day, he looked at the Garbage Disposal first, and noticed there was a piece of Chicken Bristle stuck on one of the blades, which is why it making the noise. When he pulled it out, it was back to normal. The Bathroom Sink just needed to be cleaned around the silver part in the drain area, and it started to work better. The Kitchen Sink was the main problem, which I why I needed them to come out. When he checked the sink, he said he will need to replace the kitchen faucet because the Hot Water was not coming out properly with the one we have. He said he will submit it to Total Protect to see if they will cover it. Well lo and behold, I get a call from Total Protect stating they will not cover the Kitchen Sink because it's not covered under my contract. Of course, that's what I expected. The things that does not have to be replaced and is an easy fix, no worries...but when they have to come out of pocket, it's never covered; and the contractor get to walk away with $125, Total Protect still charged my account $43 a month, and everyone's happy except the consumer. This was a total Disservice. They do not live up to their name at all...they should be called Semi-Protect or Halfway-Protect...but they DO NOT Total Protect. I am very displeased with them. I called and spoke with a Supervisor named [redacted] in [redacted] and she said she cannot offer me a refund of the $125, for a $10 job. What the Plumber did, wasn't worth coming out. I explained in total detail what was going on when I called their Customer Service Team, and before sending someone out, they could have just told me they don't cover it. Now I'm out of $125, and the problem still exist. I pay them $43 a month, and I've only called them twice, and neither time did they fix my problem. I only came to Total Protect to save money because I previously used American Home Shield, and they were great. I switched to Total Protect to save money because they were cheaper, BUT YOU GET WHAT YOU PAY FOR. I learned a very valuable lesson in all of this. I am a Foster Parent, and my plumbing, AC, and Electrical Units has to work properly, which is why I chose a Home Warranty. I called to ask for a refund of $125. I don't believe it was a fair amount to pay for what they did. When I spoke with the Supervisor, she said the $125 is non-refundable. I asked her again, "Are you saying, you cannot do anything for me, including refunding the money?" She tried to justify it by saying, they pulled the bristle out of the disposal, and cleaned the ring around the drain...you know, the $10 job. BUT, for the job they will have to pay a little out of pocket, they don't cover that. What a surprise. I do not like Total Protect, I do not recommend anyone them to anyone. They want your money...they're offers are very tempting, but don't fall for it...it's not it. V. [redacted] , ***

I want to point out the lack of integrity displayed by this company and it's shell corporationsThey run an email span campaign which I tried to unsubscribe to - they offered that option but it didn't work It wasn't possible with their email provider or on their shell company web sight I contacted them directly through their online chat Their advice didn't work eitherIt makes me wonder if their goal is not to provide an honest and quality home warranty but rather to collect personal information from an unsuspecting public and use that in some nefarious way If they lack integrity in the small things can their warranty be trusted

after my third claim denial I had enough of total protects lack of coveragetotal protect finds a way to exclude your claim on some " technical condition " they may list these conditions in their disclaimer but it sure gets trivialthe exceptions they claim to covering claims makes it difficult to get any satisfactionI cancelled my coverage after the third denialtotal protect - protects their bottom line

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Address: P. O. Box 551540, Fort Lauderdale, Florida, United States, 33355-1540

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