Homesure of America

DO NOT SIGN UP FOR THIS SERVICE! I believe this company to be a scam HMS uses the lowest of low service providers Calling customer service is a nightmare Been trying to get my AC fixed for days! It is over degrees and they can't find someone to come out to the house after the first person who came out did not fix it properly DO NOT WASTE YOUR MONEY ON THIS WARRANTY COMPANY

I had this insurance for almost two years and I am so disappointed with this companyI had called for a claim for a water heater and was told a technician will contact me within hours Almost hours, I still haven't received a call so I called customer service againFinally I received a call from the technician, which he would be able to come later that day The technician came and said that he would submit the report the next day when he return to the office with his findingI called total protect who said report hasn't been submittedCalled Monday, says report is still not submitted and someone will contact me within 24-48hrsCalled Wednesday, Thursday and by this time there is still no movement on the claimSo, I was told they would expedite processCalled Friday and Saturday and this time, the rep says claim will now be escalated as the status has remained the sameI should hear from them Monday, at the latest, yet another hrswait I've ask them if they can use another technician because I don't have hot water for two weeks now and I was told that we have to use the company that they assignedSo finally after two weeks, the technician finally called back and I was told that the technician had a death in the family that the company but will send the invoice within hours When the insurance company receives the report I was told that I would have to pay the technician another $To fix my water heater because the plumbing was not up to the codeI told them that my house was build and as far as the code I had it check with the city inspector plus I had two estimate on two different company on how much would it cost to changes my water heaterI was also told that the company whose fixing it may not be able to fix it right away because they where busySo I've ask if I can have another company to fix my water heater because I don't have water heater for three weeks now and really I don't trust the company and technician that they haveThe technician had my water heater as poor condition and leaking, don't you think they would consider trying to fix it ASAPSo finally I was told that I was approved to get another company to fix it with my own expense and will reimburse me the water heater and labor I finally receive the approval and the amount they will reimburse meTo have the water heater fix and upgrade some of the plumbing yet still better than the company they were going to useNow I sent the reimbursement request, which would take 4-weeksAs of today, I'm still waiting for the company to send me my check It's been more than two months now and still waiting for my reimbursement I WILL NEVER refer this company for anything

Monday, Jan 4th: I called HMS with an emergency work order concerning a broken heating unit that was producing carbon monoxideThe unit was also not functioning or providing heatI let HMS know there were children in the homeHMS said they called Grants to send a technician within two hoursHMS said they made the claim as an emergency claimHMS gave me Grants number, and said to call Grants within two hours if they didn't show up or call meAfter two hours passed, I called Grants two times and left messagesNo one ever called me back Tuesday, Jan 5th: I called Grants early in the morning, and they told me they would send someone out to look at itNo one ever called me back to tell me the outcome of the visit, though the current tenants did say someone stopped by the houseI called Grants back in the afternoon, and they said they won't hear back from the technician until Wednesday, Jan 6thHMS did not hear back from Grants either which was the first delay in ordering the proper replacement parts Wednesday, Jan 6th: I called Grants, and they said I needed a completely new heating unit, and they were waiting for HMS to approve the orderI called HMS, and they said they did approve the claimI called Grants, and they said they were still waiting for HMS to approve the unitI had to call back to HMS, and have HMS call GrantsOnce HMS called Grants, HMS said they would order the unit and have it expedited because it was an emergency orderHMS also informed me that I would need to pay $out of pocket expenses that they would not coverHMS told me to call them back in hours to get the estimated time of arrivalI called HMS and Grants and asked them both for emails concerning what was being done, what was wrong with the current unit, and what unit was being ordered to replace the current unitE-mails still were not sent Thursday, Jan 7th: I called HMS to receive the ETA for the unitThey said it was going to take an additional 24hrs to get the ETA for the unitI still did not receive e-mails concerning the broken unit or the replacement unitE-mails still were not sent Friday, Jan 8th: I called HMS for the ETA of the unitHMS said the unit would arrive today (Friday, Jan 8th)I called Grants multiple times who told me the unit never arrivedE-mails still were not sent Saturday, Jan 9th: Grants is closedE-mails still were not sent Sunday, Jan 10th: Grants is closedE-mails still were not sent Monday, Jan 11th: I called Grants who said the unit still hadn't arrivedI called HMS who said the unit did arriveI had HMS call Grants who informed HMS that the unit did actually arrive on Friday, but they did not have the proper equipment to unload it, so they rejected the deliveryHMS had to call around to find the location of the unitHMS left a voicemail stating they spoke with [redacted] from Grants, and that the unit finally arrived and they would call me tomorrow to schedule an appointmentE-mails still were not sent Tuesday, Jan 12th: I Called Grants to schedule an appointment, and they said the heating unit had arrived, but that it was an electrical unit, not a gas unit which is what I neededI had to call HMS to tell them they ordered the wrong unitThe unit had to be returned and reorderedHMS then told me to call back tomorrow (Wednesday, Jan 13th) to get the estimated time of arrival of the reordered unitIt takes HMS hours to get the ETA for partsThey told me that they would expedite this unit due to the circumstances of this emergency work order/claimE-mails still were not sent Wednesday, Jan 13th: I called HMS and they told me to call back in additional hours because they still did not have the ETAI asked to speak to someone (supervisor/manager) about my claimE-mails still were not sent Thursday, Jan 14th: I called HMS in the morning, and they said they still did not have an ETAHMS then called me and left a voicemail stating that the unit would arrive tomorrow, and they called Lisa at Grants an let her know as wellThe voicemail also stated that Grants would call me once the unit arrivedE-mails still were not sent Friday, Jan 15th: Called Grants who said the unit never arrivedCalled HMS and asked to speak to a supervisor againReceived a call from an HMS supervisor (Demetrius)I called him back, but no answer E-mails still were not sent Saturday, Jan 16th: Grants is closedE-mails still were not sent Sunday, Jan 17th: Grants is closedE-mails still were not sent Monday: Jan 18th: Called Grants about the heating unit who said it still was not deliveredCalled HMS who said it was delivered FridayAsked to speak to a supervisor againHMS called Grants about the unit and deliveryI called Grants who said the unit finally arrived and to call back tomorrow to schedule an appointment for installationDemetrius called and left another voicemail, so I called him back and left him a messageHe never called me backE-mails still were not

We had received an HSA home warranty when we bought our house years agoWe had some issues with our washer not draining within the first couple months of owning the houseI called the company and they had a service tech come out within a weekThe main problem was that the original drain had been closed off (unknown to us) and he tried re-routing our washer to another water lineThis of course wasn't coveredLong story short, our sewer line ended up having to be completely replaced at our own expenseThey said that sewer was covered but what we didn't realize that they only cover the sewer line on the interior of the houseOnce it passes the foundation they no longer cover it so we paid $5,out of pocket to get it replaced My bigger complaint was that I renewed our policy online and it was over $The policy was supposed to be good until the end of February of this yearOur refrigerator just stopped working this weekend and I placed a claim online because they don't answer calls on nights or weekendsI got an email saying that my service had not been renewedI had a confirmation email for February of and they took my money yet claim I never filed for a renewalWhen I double-checked the confirmation email they sent me for my renewal I noticed that is was just a copy of the original contract dated from Shame on me for not realizing this sooner, because they got my money and now it's way too late for me to even try to contest it

I have been a Total Protect customer since [redacted] 2015, a friend recommended themIn August 20th (Thursday) I submitted a claim regarding my air conditioner claim number and a telephone number for a vendor was givenSo I want to share this whomever would like to read it August 21st a very nice Customer Service Agent from Total Protect cancelled the first vendor (a one man company with a full scheduleI am in Florida degrees outside inside, no a/c) and conferenced me in with a new vendor, Healthy Home Heating and Air Conditioning, that asked to treat my request as an EMERGENCY I believe they have more technicians one went to my house diagnosed the problem and leftHe told my son he was going to order the part and be back Saturday August 22nd; unfortunately my son forgot to ask of what year I called several times and no one knows anything, all they know is that they ordered the part and have no idea when it will arrive or if it has arrived at all I don't understand how they can't track a package in this day and age when I can track a letter and they post all the information on the webMaybe they used Pony Express I had specified that this was an emergency, I live in Florida where it goes to 95F daily and it gets hotter inside my homeI could have dealt with that for a day or two but not a week or moreI've had to send my Dog to a friends because she couldn't handle the heatMy son and I have also been experiencing heat related issues medical problems which are obviously starting to cause problems As of today, August 26th, we are all clueless as to why we haven't even received an ETA on the work that needs to be done or even when the part is to arriveAgain anything can be track nowadays

I had the unfortunate experience of having to deal with this company twice in a weekFirst it was my upstairs ac which two weeks later is still not fixedSecond my hot water heater went outAfter the technician arrived and evaluated my heater he states it was failure because it was not installed to code and that it may be deniedAfter hearing this I contacted my friend who does this works also just in case it was denied and he was in the process of setting up arrangements for his service when the home warranty adjuster called meHe advised me that they will cover getting everything brought up to code and if I choose to get a new water heater, pay $and they would do that alsoI did not hear back so I called the warranty company and they told me they denied the claim based on improper installation and it not to codeThis is after that they already agreed to cover everything plus $out of my pocketI called and called and have been told someone will get back to me