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We are very sorry for the delay that Mr. [redacted] experienced in receiving his plates and tags.  There was a considerable delay due to the execution of paperwork between the customer and Jupiter, the service we use to facilitate out of state plates and tags.  With that said, in the spirit of...

customer satisfaction, West Herr made one month's car payment.  The customers have received their plates, tags and the customer goodwill gesture and are satisfied with the resolution.

I checked in to the details concerning this complaint and have taken steps to correct the situation.  A new check has been issued to [redacted] for the cancellation of Ms. [redacted]'s Service contract per her request.  In order to expedite the check, we have sent it out Federal Express...

overnight delivery to her finance company.  We apologize this was not handled  properly from the beginning and want to assure all parties that Wilson Auto Group would never discriminate against anyone.  If we can be of any further assistance in this matter, please contact us.Sincerely,[redacted]CFOWilson Auto Group

Our Fixed Operations Director has reached out to both the Father and Son to discuss the repairs on the 2004 Chevrolet Express with approximately 160,000 miles.  While all the repairs that were made were necessary, we did ask the customer to bring the vehicle back and we would fix it at no...

charge.  The customer opted not to bring it back.  Since the light is still on we have made an offer to resolve their claim and are waiting to hear back from them.

Mrs [redacted] purchased a 2009 Toyota Corolla from us on 3/14/16. She brought the car back in to us a day or two later. We checked it out and reurned it to her. In her complaint she said we returned it with no fluids. The car left here with the proper fuilds in it. The car will not run with out the...

proper fluids in it. We have a 48 hour exchange policy that a customer can trade for a different car Mrs [redacted] was more than welcome to do that, but at the time that was the only Toyota we had in that price rage. We did not hear from Mrs [redacted] again untill sometime around the middle of July. Even though this is a 7 year old car with over 100k miles on it we provided a 3 month 3000 mile limted power train warranty. We provide this on all used cars we sell at [redacted] Auto group, we do not sell any cars as is.  Even though the miles were not expired the time had expired on the warranty when she contacted us. Before the contact in mid July the car was not brought back to us nor had we recieved any communication from Mrs [redacted]. The next contact I recieved was from [redacted] telling me they had pulled the motor out of the car and were about to put a new one in and asking were we going to pay for it. I told them I had no knowledge of this. Mrs [redacted] then contacted me asking me to pay for the repairs on a car she had purchased 4 months ago that was in someone elses shop. She told me they had not driven the car many miles I explained to Mrs [redacted] that the warranty had a time and a milage experation and that sometimes it is not good for a car to sit and not be driven, and that the time had expired on her warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I would like to retract my complaint.
Regards,
[redacted]

·        Warranty Registration Card was not completed and returned to RFE Distribution as required.  (see 4 below)
 
·        According to B.J. [redacted], Warranty Manager, It does not meet oil requirements as stated in...

HWM Warranty Information (see 1 below) This alone is enough to void warranty.
 
Attached Documentation:
 
A. Various statements from BJ [redacted] responding to [redacted] Revdex.com complaint.
 
B.  Copy of email correspondence dated May 14, 2015,  from BJ [redacted],  to [redacted] - [redacted], Inc.
 
1.  HWM Warranty Information - see underlined wording "All excavators must be using 46 series full synthetic hydraulic oil."
 
2.  Fluid Analysis Report - See handwritten notes from B J [redacted] that corresponds with statements made in email correspondence to [redacted] (B)
 
3.  Copy of original RFE Invoice [redacted] and accompanying Terms of Purchase.
 
4.  HWM Warranty Registration Card – see item 14 on Terms of Purchase (regarding limited warranty)
 
5.  Installation Instructions found on HWM – Excavator Hydraulic Pumps website
 
6.  Hydraulic Oil Filter Facts – found on HWM Excavator Hydraulic Pumps website
 
Please consider this claim to be satisfied per our response and send us confirmation at your earliest convenience.
 
Sincerely,
 
 
Debbie [redacted]
Controller
RFE Distribution LLC
6191 W 400 N
Greenfield, IN 46140
317-891-1056 (Local)
317-891-1298 (Fax)