Hometown Laundromat

[redacted] ***/MINI Coope [redacted] - BB ID# [redacted] Current Mileage: 99,200The above vehicle has been out of warranty since 3/31/As a goodwill gesture, MINI USA has agreed to offer the above customer a one-time owner loyalty payment of $2,

To Whom It May Concern: After a thorough investigation within MINI USA’s executive offices, the request for a Roadside Assistance reimbursement for lodging and rental vehicle has been confirmed as declinedThe call for Roadside assistance was for a flat tire and the requested “Trip Interruption Benefits” are for mechanical disablementsFlat tires are not characterized as mechanical disablementsIn addition, customer has been advised that the vehicle has been repossessed by BMW Financial Services and responded by advising he has no plans to retrieve the vehicleAs such, the vehicle will be sold at auctionMINI USA has now closed the file on this matter

Complaint: [redacted] I am rejecting this current response because it did not resolve the the issue However, since the company's response rejecting my claim, an agreement was made settling this matter Regards, [redacted]

Reimbursement deniedWarranty repairs must be completed at authorized MINI dealershipsMINI USA considers this matter closed

MINI USA has authorized to cover the tow of Ms. [redacted] 2006 Cooper S Hardtop to an authorized MINI dealer to have the open recall performed on the vehicle.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Vehicle was being declined "pick up" due to it being in a different state and the way the situation was handledWe made a payment in full upon notification of the car being overdue and were still treated poorlyIt was an emergency/ time sensitive situation as my grandfather was dyingWe were told different information on numerous accounts by many different people ie: roadside assistance and Cincinnati mini's service departmentWe were told hotel and rental would be covered considering it was a Sunday and Cincinnati mini was not openWe were told someone would be at the hotel to pick my mother up at 7:30am, no one was therewe were told the car would be ready within an hour of the service department opening so long as they had the appropriate tire, that was also a lieWe don't agree with how this situation was handledThe repossession is a different matter entirely as we are willing to return the car due to the way mini treats their customersI no longer believe mini has their customers best interest at heart and personally would no longer like to support mini as a companyAgain, the repossession is a completely different aspect of this case being filed with the Revdex.comThe matter at hand is this: Roadside assistance IS for flat tires and any type of stranding, Mini is Not open on sundays so a hotel WAS needed to stay and retrieve the car after tire was fixed, not ONE person at cincinatti mini nor roadside assistance did as we were told they would, once learning the car was overdue it WAS paid in full until learning it would be hours later and we were not a priority due to the situation, Myself and my mother were treated deplorably and decided to call enterprise who gladly got her into a car and on her way with compassion, a free upgrade and they were timely unlike Cincinnati mini who never bothered to showNo one deserves to be treated the way we were especially in such a heartbreaking situationWe were told the hotel and car would be coveredConsidering we are still the owners of the vehicle until it is "sold at auction" we are still covered under roadside assistance and were at the timeAs such, I request that hotel and rental be paid considering we had every intention on retrieving the car the following dayThe rental car was only used to get TO florida where my grandfather was dying and was then returned to enterprise upon arrival after we were told numerous times sunday night that we would be out of there in a timely manner on saturday as life support was to be unplugged that dayShe was still told at 10:30am it would be "a few more hours" therefore, both lodging and car rental were needed and in fact suggested by roadside assistance to get her on her wayI look forward to your diligent response on this matter Regards, Megan Smith

MINI should be accountable for repairs for engine light that they can not seem to permanently resolve. The trend, which is supported by invoices, engine light go on, recommendation and action taken to fix engine light issue. However, engine light constantly go on, after a few months. Example: This past incident. Conclusion: MINI service really does not know what the issue is, (A) lets try this (B) lets charge this for work (C) (A) is not resolution, it is a patch in an attempt that it may fix the issue. However, based on my long list of invoices / issues, the patches are not permanent fixes.Need revisit until I am comfortable with the explanation.Also, the timing chain problem, caused the other issues to my car. I can easily bring all my invoices to a certified mechanic and have them review and confirm that some of the invoices charges, cylinders, turbo, valves that I have been charged for and paid stem from the timing chain problem.Remediation: Return the funds that I paid for on my last repair in July 2015. This is fair, as the car stopped working to the point of a tow was required, after months MINI, spending an entire month trying to fix an engine light issue that popped up again and made the car unable to drive. If funds are not returned, I will ensure that others are aware of my experience in detail. I will obtain the funds, through your loss of sales and services through my experience that I will begin to share nationally.Regards,*** ** ***

*** ** ***/MINI Coope*** - BB ID# ***Current Mileage: 99,200The above vehicle has been out of warranty since 3/31/11. As a goodwill gesture, MINI USA has agreed to offer the above customer a one-time owner loyalty payment of $2,

We have verified with our dealer that the repair carried out on June 19th was for a Thermostat only, the water pump was not replaced on this occasion. Therefore, the customer is not entitled to a refund. Please let me know if you require any further
information. Kind regards,

Customer is seeking reimbursement for warranty repairs completed at an unauthorized facilityNo record of customer attempting to make appointment with an authorized MINI service centerReimbursement deniedWarranty repairs must be completed at authorized MINI dealerships

Dealership contacted the customer on 1/22/Customer’s concerns were resolved and the dealership provided customer the back-ordered part to complete the repair

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

In regard to the customer’s request for service records, MINI customer relations does not have copies of the service records. MINI centers that do are independently owned and operated. They ultimately set the policy regarding the release of printed customer
information. Although we are closing our file on this matter, our authorized MINI centers are always available to assist our motorers

To whom it may concern: After a thorough investigation of the complaints presented, MINI USA has determined that the vehicle does not present an obligation for MINI USA to offer any reimbursement

Complaint: ***
I am rejecting this response because: The lack of customer service I received from your dealership is unacceptable If I would have received the help I needed I would have had my car fixed at the dealer Because no one would help me with this matter I had to go somewhere else A warranty part should be reimbursed no matter the outcome This is a lack of cooperation and poor customer service on MINI's part and shows they are unwilling to help and support their customers regarding matters that should be covered by them I fully expect a reimbursement for this part and will not accept a rejection for their terrible service.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint has been resolved / Reimbursement is being processed for Rental Vehicle and Hotel Stay by Roadside Assistance

Complaint:
***
I am rejecting this response because:
I made several attempts to resolve my issue with MINI of Reno They continued to tell me they did not know what was wrong with my car I emailed the service manager and never received a response My brother called the dealer several times because he is also a mechanic and understood better the problems I was having Because I could never get a response or help from the dealer I had no choice to go to an outside source Only after the automotive shop diagnosed my problem did I find out the problem part was under warranty Because I could not get an answer from the MINI dealer, and had to take it to another repair shop, they should take responsibility for their warranty and reimburse me for the cost of the part There is no reason why I should have had so many issues getting help from the dealer when a warranty on a pert should have been diagnosed by the problems I was having
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me.
I sincerely appreciate the professional manner in which MINI USA resolved my complaint, especially that of Stephanie D***, the Executive Customer Care rep assigned to answer my complaint. Thank you and thank Stephanie for intervening on my behalf
Regards,
*** ***